Chuck is the Fleet manager over at Fairway Ford. He's been there for years which that in itself says a lot about a person if you know anything about the car business. I didn't buy my last Ford F150 from him, but I am selling it to him. Because the original dealer, Ken Grody, not only wasted my time, but didn't even bother to give me a bid without me having to drive all the way down there. Terrible customer service over at Ken Grody. If you're looking for a dealership, that really is fair and honest go see Chuck over at Fairway Ford in Orange. It's not a flashy dealership, but they're straight up and honest. read more

Amazing service. Paul was very welcoming and kind. Absolutely recommend! He made the whole experience easy and comfortable, and I really appreciated his help. read more

My son drove to Fairway Ford today to look at a 2025 Ford Expedition Max that apparently was transferred to another dealership. He was dissapointed and I must say that Bill Poston, sales manager made the day well worth the trip. I called Bill and explained the dissapointment after my son made an appointment to test drive the vehicle and possibly purchase it and subsequently the vehicle was transferred to their sister dealership in San Bernadino. I spoke with Bill and he had the vehicle returned to the dealership within a little over an hour. Now that is great customer service and a commitment to excellence. Bill and I spoke several times during the day and we talked numbers relative to this used vehicle in comparison to a new one. We spoke about the difference in payments and even costs considering the used would require an ESP extended warranty. Bill was a true professional and his demeanor and expertise in making deals happen could be felt in our phone calls. Bill stated he could put my son in a new 2027 Ford Expedition Max at a deal nobody could refuse. Bill was right. At $68k plus tax and license my son drove away with a new 2027 Black Expedition Max with gray leather interior loaded. His payment is a few dollars more than if he purchased the used vehicle with a warranty. Bill took the time to not only take my 4 phone calls but also to speak with my son personally and put him at ease on such a large consumer purchase and all of this while working 7-10 other deals from the tower. It's sales managers and individuals like Bill Poston who make a difference in the automotive industry and life in general. A truly stellar individual and representative for the Ford brand and professional that customers can no doubt rely on. Transparency, professionalism, caring, skilled, experienced and knowledgeable traits are what sets Bill apart from others and his efforts are truly appreciated! Once the deal was done Bill called me and we chatted for a while and I look forward to meeting him in the near future. Thanks Bill! Highly recommended! read more

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Erick & Anthony from Fairway Ford, created the single-best car buying experience I have ever had! To say they exceeded my expectations is an understatement! After being treated poorly by my local Ford dealership, despite being told I was prepared to sign & buy the same day, I was allowed to walk out without any concern for my business or losing a sale. Feeling frustrated and angry, I reached out to Erick at Fairway Ford, who I was connected with through Truecar and he connected me with Anthony. I was immediately quoted the exact same price I was originally given by these gentlemen without any add-ons or surprises. They did not play games, nor did they behave in a deceptive or manipulative manner. The Fairway Ford dealership offered honest and transparent pricing, a comfortable and easy process without any sort of pressure. It was such an effortless transaction that I was fearful it wasn't real. I always believed it could be this easy but until yesterday, never thought it would be. Additionally, they matched my trade-in quote from Carmax; beat my top tier, pre-approved interest rate by .30% and then, offered to drive my brand new Bronco Heritage to me from almost 80 miles away and pick up my trade-in at the same time! Who does this!?!?! Fairway Ford, Erick & Anthony do this!!!! After this experience, I will never go anywhere but Fairway Ford for any of my car buying needs. Thank you, Erick & Anthony!!!! I am beyond grateful for your exceptional customer service and the gift of a tremendous buying experience. I am now an extremely happy Bronco Heritage owner thanks to you! Jen Barkulis read more

Fairway Ford - A happy Bronco owner - Car Dealers Near Me - Placentia, California

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Amazing experience here! Worked with Tyler, Erick, and Alex and the three were wonderful. Our transaction was quick, easy, and painless. We traded in a vehicle and drove home in a new 2026 Mach E. Couldn't be happier. Thank you all! read more

Fairway Ford - Mach e - Car Dealers Near Me - Placentia, California

Erick (manager) and Jake (salesman) have been awesome to work with. Was searching for a Ranger Raptor and they were standup, honored their word, and got me in and out quick. There are a few repairs needed cosmetically - I will update this after the repairs are made with my experience with that. But so far, really happy to have came here and worked with Jake! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

I've purchased 3 superduty from Robert since 2020. My go to salesman at Fairway. Always treated me well and straightforward. Highly recommended. read more

Fairway Ford - Car Dealers Near Me - Placentia, California

Purchased a brand new expedition and it's been in service for almost a month. First time on the freeway and the steering wheel and seats had a horrible vibration. We asked to have the wheel balanced, they said No. I had to take them on the freeway myself because they didn't believe me. Service guy notified me the vehicle had a previous complaint because of a vibration and they sold me a brand new vehicle with previous issues. They end up balancing the wheel and damaged all 4 wheels. They order new wheels and every wheel they receive is damaged. I don't even know if the vibration is fixed and now I'm waiting weeks for a third set of wheels to be delivered not damaged. Thankful the service manager is really trying to help but the problem isn't solved and spent $90,000 with no car in my possession. I bought the car because I'm having a baby and now my baby is due and I don't have a car and I'm out almost $90,000. read more

Fairway Ford - Sold brand new vehicle with problems & didn't tell us there was issues - Car Dealers Near Me - Placentia, California

had a fantastic experience working with Jake at Fairway Ford. From start to finish he was personable, professional, and never once pushy. He kept communication clear and consistent throughout the entire process, which made everything smooth and stress-free. What really impressed me was how much he went above and beyond. Without me even asking, Jake personally delivered my 2026 Ford Raptor right to my work, saving me a trip and a ton of time. That level of service is rare these days and it definitely didn't go unnoticed. If you're looking for someone who genuinely cares about the customer experience and makes the process easy, I highly recommend asking for Jake at Fairway Ford. read more

Dont trust these people. Saw a vehicle on Autotrader sent an email to inquire about its availability. I received a response that it was. The following day received an email with a price for the vehicle. Made an appointment to see the vehicle. Road tested it and everything checked out. Headed inside where things went south quickly. The vehicle was priced 3k more than the email I received and 2k more than Auto trader. I showed the sales person the email I had he replied okay no problem please send me the email and I'll show to my manager. 20 minutes passed while I waited to from him to talk to his manager. He returned and told me my email was a mis-print and they couldn't honor the price. Go elsewhere. Unethical behavior here. read more

Fairway Ford - Car Dealers Near Me - Placentia, California

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I had a great car buying experience at Fairway Ford and will definitely recommend to anyone interested in purchasing a Ford! Jake helped me get the exact model I wanted and for my budget. He wasn't pushy at all but really worked hard to get me the deal that fit my budget. I financed my new Ford Maverick and Alex did a great job making it easy and explaining everything. For anyone who is scared of purchasing a vehicle from a dealership, the Fairway Ford team will take that fear away. Thank you again Jake and the Fairway Ford team for a great experience.! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

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We purchased a high end Ford 150 Platinum truck w/extended warranty from Fairway Ford with a factory installed theft system last year. The truck alarm started to go off two days ago. After trying to troubleshoot online recommendations, we elected to take the truck back to the dealer for their service department to checkout. My husband made an 11am appointment Friday. When he arrived, he was told that the inspection might take place in four to six hours or maybe the next day??? Why have an appointment that's meaningless. Before you purchase any vehicle from Fairway Ford Placentia, buyer be aware of a dismissive automotive service department! He left to set up a service repair at another Ford dealership. read more

On November 28th my grandfather took me to your dealership. We are part of the Model T Ford Club for all of Orange County. We were there so we could ask you to participate in a small way with our antique car scavenger hunt. We just wanted 1 person to be able to pick up an antique part at your parts desk to pay homage to Ford and their dedication to long lasting quality. We were there ar your dealership to ask if it could be held behind your desk counter. Unfortunately, we met with Dave Samaraseke, who was rude to my grandfather. It felt to me like he was dismissive because my grandfather dresses in plain clothes most days. However, he is an avid rare car collector. Mr Samaraseke treated us both like we were bizarre and unwelcome, even when we explained and provided our credentials. Further, we heard him misrepresent the reason for our visit to whoever was in charge that day at 2:30pm. Dave came out and held up his hands as if to push us out, saying how busy you all are with your weekend sale and to "please leave no." We gave up and left. We told the model T community about the terrible experience. We even emailed the owner Mr Bill Lounello and left him a voicemail on his cellphone/office. We can only conclude that this is the kind of treatment he endorses at his Ford Dealership. We will be writing Ford corporate about the poor treatment. This place is sadly so far from a true, honest to goodness Ford Dealership. read more

I got in a bad car accident last week and desperately needed a new car, but was still feeling pretty unsure and upset about it all. In my search for a car, I communicated with a contact I had- Will- who works for the dealership and he immediately started helping us look for exactly what we wanted. From the second we got there, everyone at the dealership-Ernie and several others- were extremely helpful, kind, and good to work with. I looked at several varying dealerships in the area and was honestly treated the best and dealt with best here at Fairway Ford. They put the least pressure on me to sign, the least amount of back and forth with the deal, etc. They answered a ton of questions, let me drive several cars and let me have freedom in the route I took near the dealership with it-all to make me feel sure I got a good feel for the car. After looking and test driving and being given excellent service, I was able to work out a great deal for an absolute dream car of mine! All the men I worked with here were excited for me, stayed late to finalize the deal, detailed the car, and made sure I left smiling. They have an awesome selection of cars-I'm partial to their broncos-and my family has had good experiences with their maintenance crew as well. I am so excited to be driving this 2025 bronco both on the way to work and off-roading in the desert. read more

Fairway Ford - After a long day of car perusing - Car Dealers Near Me - Placentia, California

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Went to test drive a car due to a promotion from the la autoshow. Asked the salesman for a dealer code and kept giving me run around. Will never buy a Ford now. Let alone use this dealer. Imagine when you need something else bigger from them. Get the run around for it. You been warned. read more

Brought my RV in for an oil change and the process was sooooo easy. I called them the day before, they told me I can drop it off the next morning. I drove right up and Jeff greeted me outside and showed me exactly where to pull in. He took some info then I headed home. They called me later that day, I paid, and picked up my RV. Even checking out with the cashier was a breeze. Just so easy! read more

Fairway Ford service is a throwback to when dealerships treated customers as customers! I drive 40 min and pass several other Ford dealerships to get to them because of the service they provide. Thank you for hanging in there and taking care of us customers, it still means a lot! Billy read more

Javad was exceptional from beginning to end and beyond. Highly recommend working with him.

I went in to look at a used vehicle I found online and ended up having a very smooth and easy transaction. After having a bad experience at another dealership, it was refreshing to deal with a team that was honest and straightforward. I traded in my Dodge Durango for a Dodge Challenger they had listed, and with the help of my salesperson, Jeff, the process went perfectly from start to finish. Assistant Manager Dave was also very helpful and professional throughout. I highly recommend asking for Jeff and Dave, both are honest and great to work with! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

Great service and honest deal! Jeff took care of us and explained all the details about the vehicle. After spending time in 2 other dealerships I was pleased that we could have a honest and pleasant negotiation unlike other previous experientes... Thank you Jeff and all the team that made this purchase happen. read more

Our salesman Jeff Oji was great and made our purchase go smoothly. Great customer service even a couple days after our purchase he offered to come over and help with any questions we might have. read more

Four years later, I just discovered these snakes swapped out the full size spare tire that was included in Tow Trailer Package III with a donut. Now I'm in a very unsafe situation. This dealership really did me dirty. AVOID! Ken Grody is OC's best. read more

Fairway Ford - Ford Flexing! She's just what I wanted, despite the 5+ hours of car sales torture. - Car Dealers Near Me - Placentia, California

Of course! Here's the revised version with just the punctuation and flow adjusted: I was going through the stress of dealing with my current vehicle being a total P.O.S. I was in the process of getting the manufacturer to buy it back, as it was a lemon. The service departments at most dealers had the worst customer service I've ever dealt with, and many of the Ford sales representatives were doing what is often expected--pushing sales, not truly caring about customer needs. That said, at the beginning of the call, I made it very clear what I wanted and didn't want. I told them I was looking for a Mach-E GT in magenta; I asked for the price, any promotions, and made it clear that if they tried to get me to come to the lot, I would hang up, block their number, and move on. I requested all communication by either text or email--only one channel--so we could avoid confusion. I was just about to sign at another dealership when Britney called me right on time. I explained that I was about to pick up a car and had already made a deal, but, unfortunately, I realized I was being misled. Britney asked if they could make a better offer, and I agreed to hear what they had. She transferred me to another representative who asked if I'd be willing to come in for a test drive. I explained that I was certain of my choice and did not want to bring my mom--who would be co-signing--out unless absolutely necessary, especially since she had just recovered from a serious fall. That's when the salesman asked, "What if she didn't have to leave home at all, and we brought the car to you so she could sign from the comfort of her house?" I agreed, and within a short time, the car was in my front yard, the paperwork was completed, and the keys were in my hand. My mom was thrilled, and I was happier than I had ever been dealing with a dealership. A few days later, I had some warning lights indicating that my car wasn't in park while driving. I called and spoke with Lydia, who was incredibly kind. I explained the issue, and she arranged for me to bring the car in and have a loaner ready. It turned out the warning was caused by coins I had put in the door--a common habit, but in this car, a mistake. One coin had slipped into the handle area, preventing the door from signaling it was closed. Once I removed it, the lights went off, and I have had no issues since. Great job, Britney, for calling me just in time and saving me from the deception of other dealers. You all deserve more than a good review. Every person I worked with at Fairway Ford made me a loyal Ford customer from this point forward. Thank you again! read more

We just had a great experience working with Erick at Fairway Ford. We are over three hours from the dealership but they had the truck we were looking for. We were able to come to an agreeable price long distance and they even had the truck driven to us and it arrived clean and with a full tank of diesel. Will definitely consider them again new purchase. read more

Don't know what's going on at this dealership. When I picked up my 2020 Explorer ST service, it was great. Then the let go of the Service Manager Adam and most of the service writers. Now you line up before 7 am. to have your car checked out, and you need to wait till 9 am. to have a tech check it out. I've had parts on order, and no one calls when parts come in. I actually prefer Ken Grody Ford , whose service department revolves around customer service. read more

Check out all the other negative reviews. I have been a loyal customer for over a decade. Even back when they used to service my motorhome. The Service department has changed in the past few years and might be the worst experience I've ever dealt with. Multiple visits to deal with the same issue. They damaged my car in the process, and then claim I brought it in that way. It's obvious that they are at fault but they don't care. They lied and said they only updated software. But the invoice lists physical parts they changed right were the damage occurred. Absolute idiots. In a separate visit I had to wait for a part to be shipped. Instead of calling me to let me know when it arrived, they mailed a letter. Nothing like waiting for service to be completed, only to have them find ways to delay things further. Again, absolute idiots. read more

Bought an explorer from fairway ford they gave me an amazing deal! Jeff helped me out and was great! Explained everything about the car and made sure to go through all the numbers with me! Definitely go see Jeff for your car buying experience! Red carpet service! read more

Just want to Thank Javier and Dave S. for the positive sales experience buying my new vehicle , I started at a Ford Dealer in Glendora and it quickly went to Shit after the sales Manager Mike stepped in , so I contacted Fairway ford and they gave me a great price over the internet with NO dealer added BS. Thanks Fairway Ford. read more

I have gone to Fairway Ford for services on my car, Roberto is the guy to go to when you want to get great customer service! He is very sweet and always has a positive attitude. Great to work with. read more

Horrible service!!! To start, they charged me $225 just to disconnect my MachE charge cable from the charging port because it was stuck. They didn't reinstall my manual override cable that Ford said to pull if the cable is ever stuck to disconnect the charging cable from the charge port. And they wanted me to pay over $250 for an electrical connector that would have costed less than $10, plus $200 in labor. The connector works just fine, it's just a plastic clip that hold it in place that was broken. I would have fixed it but not for almost $500. The service writer Jeff was the worse. It says something when the service writer is sporting a Rolex. Villa Ford will get my future business!!! read more

I've never had a more smooth and hassle free car buying experience ever! The entire staff at Fairway Ford were incredible. Many thanks to the salesmen Zyrus and Jake for all their information and help. Great job, I highly recommend this dealership! read more

Dave from Ford bribed us to take off a honest review and Tyler preyed on the elderly and disabled! LIARS! Take your money elsewhere! I'm someone who has both leased and purchased from many luxury dealers such as Cadillac, Mercedes and BMW and have never been treated this way. My fiancé and disabled mother in law wanted to lease a pick up truck from Ford and my mother in law spent 3 days speaking on the phone to Tyler, explaining her disabilities and how it's difficult for her to come in person if she wasn't going to make a deal. Tyler accommodated her and they worked together a deal over the phone with the finance manager that she was pleased with. After getting her to come in, fall in love with a car, make them test drive it, make a disabled elderly lady walk all over and back and sit in a chair for hours waiting for paper work to be drawn up they tried to change the terms of lease and give her less miles they agreed to AND jack up the lease term along with a few other minor details thinking she was old and wouldn't notice. They took advantage of her kindness and led her on for days. She ended up arguing and having a panic attack later that night from frustration. Many other reviewers seem to have similar stories. Don't go here unless you want to be lied to and have your time wasted. They don't care about the elderly or disabled, or your time or money. They also called us to bribe us with the deal we wanted if we take off the bad review. I agreed, and asked to see the contract first. They wouldn't send us the contract! They are LIARS!! read more

Fairway Ford - Car Dealers Near Me - Placentia, California

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Car was just out of warranty. Didn't want to help at all. At Honda they would still help you out. These guys don't even want to hear about it. Was a loyal ford guy, never again. Stay clear. read more

The worst experience by far here. I bring my car regularly for oil changes and have never taken anywhere else because I trust they would let me know what I need before it gets worse. Well my engine light came on brought it in was told possible hose but without the light being on they weren't sure... waited engine light turned on and suddenly what I was quoted from $200-300 went over a thousand. Reason I was more upset I called let them know what my ford app was saying it could be and instead of them ordering the part I left my car and had to get a rental for two days vs the one they had said it would be. This is my third car purchase from here and will be the last; no longer am I trusting this place because even if they are nice to me this isn't good customer service. read more

One of the worst dealeships period. Bought a used mustang and sales lied about the carfax. After purchase I checked and found it was a stolen car. Fairview patched it up and sold it as a safe vehicle , which it was not. read more

I have to say that having car repair isn't the best feeling unless you deal with the professional, caring, outstanding service of the team at Fairway Ford! From Gage at the service desk who has walked me through the process, to Luke the ahhhhmazing technician/mechanic whose expertise is the best! I can honestly say that car repair is actually moved up 5 notches in my book! Fairway Ford, team, you're awesome! Thank you as well to Gordon Cook. Leadership sets the example! Your team provided me with an exceptional customer service experience! read more

I arrived at a location that clearly advertised RV parts and services. I provided Zach with the necessary vehicle information for a step van, expecting to purchase the parts I needed. However, Zach informed me that they do not sell parts to the public. He mentioned that the lady behind the cashier might have been occupied with other revenue-generating tasks, which prevented her from assisting me promptly. SHE WAS BEHIND THE CASHER DOING NOTHING JUST STARING AT ME LOL. I was disappointed because I believed this process could have been resolved in just 2 minutes. Zach your explanation didn't make much sense to me. read more

Fairway Ford - RV PARTS LOL. THEY DON'T SELL RV PARTS - Car Dealers Near Me - Placentia, California

The fairway team was super helpful and got me taken care of. Jeff in the sales dept is the best! I highly recommend giving fairway ford an opportunity to earn your business. read more

I recently bought a car there. Car buying experience I've had so far. Everyone I worked with there was great, especially salesman Rene. He was awesome! Great communication, but not overly pushy. I was indecisive and he answered all my questions and was helpful. I would definitely recommend them. read more

Went in " just to look" last week and walked out with an awesome Ford Maverick hybrid thanks to Jake Rodriquez (great sales guy) and Eric, the sales manager who made the numbers work out for both of us. Jake was low key, very knowledgeable about the vehicle. I was so impressed I went back a week later with my wife and we bought her a new Ford Escape again working with Jake and Eric. Heartedly recommend buying from Jake and Eric!! read more

Fairway Ford - Car Dealers Near Me - Placentia, California