Mark Ramirez is the best salesperson. He took over for a sales guy who just walked away when we questioned why there was a van advertised and it was not available. He diffused our annoyance at the other sales guy. Mark is very personable, he listened to what we were looking for for the company van. He helped us stay in our price point. He spent a lot of time explaining to us the ins and outs of buying a used commercial vehicle. We highly recommend him. He turned us from walking out the door to customers who bought a vehicle different from what we had planned. read more

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I stopped by the dealership on a whim while on the way to Disneyland with my girlfriend, as I had been eyeing a Ram Rebel they had in inventory. During my visit, I had a very positive in-person experience. I was assisted by Domenica Sanchez, who was professional, knowledgeable, and not at all pushy. He answered my questions thoroughly and created a comfortable environment--exactly the kind of salesperson you hope to work with when making a major purchase. Due to prior commitments, I had to leave quickly, but I made it clear that I intended to follow up and move forward with the purchase. As a veteran, I take my word seriously--when I say I'm coming back, I mean it. I fully intended to return and buy the vehicle. Unfortunately, my experience changed significantly when I called the dealership afterward. The interaction I had with someone in the finance/loan department was disappointing. I felt rushed and dismissed, which was a stark contrast to the excellent service I initially received in person. Good customer service should be consistent across all departments, especially when a customer is ready to move forward. It's unfortunate because the in-person experience set a high standard, but the follow-up interaction did not meet it. I hope management takes this feedback seriously and works to improve communication and professionalism over the phone. read more

Do not believe the listed price they announce. We came to check out a truck listed at $35,999 and they said the price does not include the "add on" price of the wheels they threw on the truck, which was another $5k-$6k. And you can't refuse the add on because that is how the truck comes. Sounds sketchy to us. We've been in the market for a truck for over a week and this was the fastest PASS for us. Crazy! read more

Transparency up front. Don't bury the truth in the advert. I was told the Jeep in question was approx 27k. Without going into great detail about the convo, I was later told that it had approx 10k in upgrades that weren't included in the online price. This was AFTER I had submitted our info for financing. When I explained that this created a sense of falsehood I was told "well you just didn't read the whole thing". It's a good thing I didn't waste the over an hr drive to get there like they had wanted. The vehicle was quality. It's a shame the dealer doesn't seem to be. read more

Car Castle - Car Dealers Near Me - Fullerton, California

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Bait and switch masters. Such a joke. The add says $52,999. But they charge $5,000 for the wheels and tires and told me I should have scrolled to the bottom to read the disclaimer stating the wheels, tires, and lift are $5k. WOW! When I call jim out on false advertisement, he said have a nice day and hung up on me. read more

Car Castle - Advertised at $52,999. "its $5,000 more for the wheels and tires and you should have scrolled to the bottom to see the disclaimer" - Car Dealers Near Me - Fullerton, California

Car listed price is very different from what you will pay. Typical dealership forcing a low jack. At this point isn't every used car equipped with a low jack? Anyways then you have tires, and endless key....... Well there's another 5,000 on top of what you initially walked in for. Bait and switch tactics. Save your time there are still plenty of dealers out there that do not force a low jack let alone one for 1,500 read more

They have fake prices listed. When you're ready to buy they tell you it cost thousands more because they added tires and rims. Then they say they want to be upfront. But it's easy to be upfront. Just post the price you actually selling it for. read more

Car Castle - Dealer reply to price being way higher. - Car Dealers Near Me - Fullerton, California

BEWARE ... We purchased a Ram Big Horn diesel truck from Car Castle in Fullerton. Our salesperson, John, was extremely kind and reassuring, promising that everything we noticed on the truck would be fixed. Once the deal was done and we drove off, the truck was on empty, needed DEF, and had multiple warning lights on. We were told this was just because "the levels were low" and everything would reset. We called more than 10 times trying to get the maintenance department to help because the truck was throwing codes and needed an emissions filter replacement costing $1,500. They constantly delayed, stopped returning calls, and never scheduled repairs. Because we had an out-of-town trip and the truck was not safe to drive, we took it to an actual Dodge dealership and paid out-of-pocket. When we called back to let them know (since these issues were present at time of purchase), we were handed off to a manager named Eddie, who was extremely dismissive and unprofessional. He tried to claim nothing needed repair, refused to take responsibility, and argued instead of helping. Meanwhile, John--who knew this was an issue before we purchased--just said Eddie was the only person we could deal with. End result: we are $1,500 out of pocket for repairs that should have been handled BEFORE the sale. They cleared codes to hide issues instead of fixing them and had no intention of standing behind their promises. Do NOT buy a car here unless every promised repair is completed BEFORE you leave the lot. Once they get your money, the support disappears. Beware. read more

Terrible experience The prices on these cars are marked up way above the asking price after showing up to the lot. Pricing is not what they advertise. Our sales man Jon had a busy day and did not want to give us the time of day despite driving 80 miles to get there after having a phone conversation of our arrival. No price increases were disclosed and Jon showed up to work looking like he had a long night of drinking. Very unprofessional and the marketing plan for this dealership is a trap. Never buy from this dealer!!!! read more

I cannot stress enough how important reading the fine print in everything is. Reading the other reviews makes me sad. We're all adults here. With that being said, thank you, for the amazing experience with purchasing my dream vehicle. All mods included so no upgrading down the road and having to save up for the slow build. The payments are all together OR they take off the mods and give you the stock price. The guys here are sweet, attentive and salesmen! I have respect for the hustle and they do it professionally and with finesse. Shout out to my lovely lady at the front desk, just the brightest ray of sunshine. Love you guys and thank you again. read more

Car Castle - First trip off road - Car Dealers Near Me - Fullerton, California

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Purchasing my MINI Countryman at Car Castle was an absolutely beautiful experience, and Manager Sam is the reason why. From the first conversation to the final handshake, his attention to detail, kindness, professionalism, and integrity were truly exceptional. I never once felt rushed or pressured -- only supported and valued as a client. Sam created an atmosphere of trust and elegance that made the entire process feel effortless and enjoyable. This is not just customer service, this is a 7-star experience. I am deeply grateful and would highly recommend Car Castle to anyone seeking not just a car, but an exceptional experience. read more

Had a great experience buying from Car Castle. A young man named Jeff made sure every concern we had was answered and talked care of. Chris and the guys in back made sure my new wheels fit properly, making sure I drove away happy. Great car company if you are looking for that good value and old school customer service read more

Car Castle - Thank you Chris the and guys in service. Nice experience buying our used/new van Car Castle. Jeff was the key component in making us happy. - Car Dealers Near Me - Fullerton, California

Mark was easy to work with and very helpful. I got the car I wanted with a better interest rate than any other dealership. Thanks...I LOVE it! read more

Just bought a used car here. The two gentlemen working were incredibly easy to work with- they allowed us to bring in a 3rd party inspector, have the vehicle we were interested in looked over by someone we trusted, and when a small problem was found they immediately remedied it at no extra cost to us. There was no hassle, no rush, just excellent customer service. We did not experience pricing issues or any of the complaints made here on yelp. The vehicle we bought is in incredible shape and was well taken care of by Car Castle LLC. I am usually hesitant to give a full 5 star review on any car dealership but Car Castle LLC is different. Vehicle was priced fairly, came in excellent condition, and the customer service was incredible. I will be recommending Car Castle LLC to everyone I know. Buy local! WAY better experience here than any big, franchised dealership we went to in our search. read more

Like previous reviews have stated don't believe the listed price & to be honest i highly recommend going to a reputable dealership rather than going to these scammers. Listed price 5k but its really 14k & a lemon? Problems right from the start battery wouldn't start, had to replace, windshield wipers went out 1st week & it started raining to top it off. On the second week the car went completely dead had to tow it from work to a shop which said they don't know what is wrong with the car so we surrendered it back to car castle. Now they offered 1750 refund because we threatened to sue them after putting 3500 down. We told them 2500 or nothing & they accepted. read more

Beware. This place is as slimey as it gets. We went in to check out a couple of f250 diesels, the salesman asked us what our max budget was and we told him $60,000. After that every truck he showed us, he was telling us he had listed for $60,000. Coincidence!? I think not. We found a white f250 that we liked. He told us it was listed for $60k... It reeked of cigarettes and so we offered $50k. He told us to basically go kick rocks. We left the dealership and looked at the listed price on their website and it was listed for $53k!! Tried to scam us out of an extra $7k because we told him our budget was $60k. Disgusting behavior. We had cash in head ready to go and they fucked it up. Do not trust these people. read more

Absolutely terrible experience -- avoid this place at all costs. I drove 2 hours to this dealership specifically to look at a truck I had confirmed with the salesman John was still available. I even called him before I left to make sure. When I arrived, not only was the truck already sold, but I was left sitting around while John told me he was "too busy" to help. Complete waste of time and incredibly unprofessional. Here's what they don't tell you up front: 1. They install cheap $1,500 lift kits and then mark the price up by $10,000 -- total scam. 2. The wheels and tires are no-name brands that don't match the premium price tag. Do your research before buying. 3. The price you see online is NOT the real price. After a test drive, they hit you with a "build sheet" full of overpriced add-ons you didn't ask for. 4. They lowballed me hard on my trade-in, offering only $10,000 -- I took that same vehicle to a Chevy dealership and got $18,000 without hassle. To top it off, I ended up purchasing a brand-new HD from the Chevy dealership for less than what this place was asking for a 2021 HD with 40,000 miles. That alone says everything. DO yOUR RESEARCH! Don't be blinded by their cheap lifts and accessories. Your phone is your best tool for pricing. read more

The boss was super mean, and they tried adding on prices for modifications they added to their cars. Even when asked if we could finance deal without the modifications, they would charge to take off the parts as well. read more

Please read all the reviews before going in. Many people have mentioned that the advertised online price doesn't match the actual price, and that's true. I went in this morning to check out a Ram ProMaster, and the vehicle was already in rough shape. On the test drive, the check engine light came on. When I pointed it out, a technician came over and popped the hood--there was liquid everywhere around the engine. They did a quick patch fix to get the light off, but the bigger issues were still there, and most of the parts on the vehicle were damaged. When I asked about working out a deal, they told me that if I buy the car, then they would fix it--but not until after the purchase. That makes no sense. And honestly, who wants to drive hours back to a dealership just to get parts serviced and repaired? I've also seen plenty of other reviews describing this exact situation, and it seems they don't always hold up their end of the deal. So keep that in mind before you waste your time. read more

Very friendly and helpful. Jeff was very personable Thank you guys for the new rubicon!

My husband and I were on the look out for a family van. We went to a few other places before we found car castle. The salesman John came out and won my husband over with his personality. He told us he had a great van it was in great condition. It would make a great family car. We tried to start it and nothing. Embarrassing moment. He jumped it and started it right up. I told him we would think about it. He called my husband back and said they did a full inspection and put a brand new battery. He said it's running perfectly. My husband went back and purchased the vehicle. When he got back home he had 2 white pills in his hand and said that John gave them to him because he saw him walking with a limp. They were called Ajo King a product of Mexico that is banned in the states for having hidden harmful ingredients. We threw them away. When did salesmen become pharmacists. 6 days later the check engine light came on and the car stalled. My husband took the car back to John who had maintenance reset the settings and turn the check engine light off. Guess what 6 days later it was back on and stalling. I brought the car back because my husband was in Florida. John blamed it on me. He said I didn't know how to close the gas cap. I said the car doesn't have a gas cap. Then he blamed it on the auto start. I said the car doesn't have auto start. Why don't you do your job and run a diagnostic. After sitting for a while I asked John the return policy since it hadn't even been 2 weeks. He told me to deal with it. I bought a used car. I was livid. I told him he could keep the car. After a crazy exchange of explicit words I went outside to call the police. My phone call was interrupted by my husband calling me. John had called him and told him he wanted a fight. He is from the old school. He told my husband to check me before He would. Not to add the race card but John is a white male about 5'10' 220 pounds. I am a black female 5'5'" 140 pounds. Luckily Chris, Sam, and Dominica were there. Who came outside to treat me like an actual paying customer. Chris promised me that he would completely fix my vehicle. Sam gave me a loaner car so I can pick my kids up from school and get to work. Dominica poor thing, offered me everything in the office that wasn't nailed to the floor. They called me today to come pick up my car. Unfortunately John was still there to smirk at me like he won. But God doesn't like ugly. So buyers beware!!!!!! read more

I spoke with Eddie Castillo and he began to tell me that these 3 " non negotiable items " were mandatory in a vehicle when purchased. 1. lojack system 2. Forever key 3. Forever battery I told him that I did not want these items when I purchased the vehicle. He proceeded to tell me that all dealerships were doing this. I stated that I had just purchased a ram and the dealership gave me the option for any and all accessories. I do not appreciate people that are dishonest. read more

It was a rainy Saturday here at Car Castle today! We were greeted it by Art and Jon. Jon was the one who ended up working with us. We had already a car in mind. The atmosphere at the dealership was relaxing and welcoming. Not pushy sales people. Lots of car to choose from. Our experience here with Jon was painless. No headaches, no sales pushing, no hassles. Jon was very kind, patient, and very open with us from the get-go! We did get an excellent deal with the car. Used car. They pull up the CARFAX for the vehicle and let you read it. They let you inspect the vehicle and test drive it. He did not rush us into buying or anything. We were buying a car for our teenage daughter. Her first car will be a manual vehicle (Two thumps up.) Jon answered all our questions patiently, and in a friendly manner. Very down to earth. Overall, we had an awesome experience here today. read more

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Most days just vet your intertaHrelpful salemenship. the sales team took time without pursue and were very helpful. Lots of nice trucks and jeeps I can say take a visit. read more

The team at Car Castle were superb in executing excellent service. Javier and Allen took the time to listen and understand my wishes during the car buying process and truly delivered remarkable results while making intuitive vehicle recommendations. Should anyone be interested in purchasing a vehicle - Car Castle is the place! read more

Jeff did an amazing job got me the car I wanted and the price that i wanted service was fast and easy.

The prices are not accurate, what they are advertising online when you get to the dealership they pull up the ad on Kelley Blue Book and tell you did you read everything and they give you a list of markups and they want more money on top of the listing price on Kelley blue book don't waste your time this is not a honest dealership if they were honest, they would have accurate prices when they are advertising their vehicles online they wouldn't waste peoples time read more

First of all I want to thank Mark for his excellent service. He helped me get my dream car which is a Cadillac. He pushed for me to get approved and gave me additional knowledge on how to improve my credit also. The process took some time, but it was all worth it. He followed up, he was consistent, & definitely made me feel secure. I love my car and I love car castle. 10/10 RECOMMEND. I would definitely talk to Mark, he is on your side and will make sure he uses all his resources to make sure you leave with a car. I also want to thank Domenica for her exceptional customer service as well. She's so sweet and made sure my family & I were comfortable greeting us and offering a coffee or complimentary beverage. THANK YOU CAR CASTLE. read more

Car Castle - Cadillac ATS - Car Dealers Near Me - Fullerton, California

It's been 4 days since I bought my truck and buyers remorse never set in! Art helped me purchase my truck and worked with me to make it happen. Dude was helpful and considerate. My friend was trying to buy a car and didn't bite. I saw how Art was honest and carried himself with integrity. Great salesman! Great place to purchase your next car and I'll probably come back for the next one.Great service and lastly far castle treats you like they're selling to family as opposed to just a check in their pockets! read more

Car Castle - 2017 charcoal grey SR5 Tacoma - Car Dealers Near Me - Fullerton, California

Deceitful advertising practice, would not trust them. They advertise super low used car prices on different online platforms then list the real price in small print. As you can see from my pictures, the difference is pretty substantial. read more

Car Castle - Real price - Car Dealers Near Me - Fullerton, California

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Recently purchased a car here and can say overall it was an amazing experience. They showed me a few cars within my budget and what I was looking for and found me my perfect car. EDDIE helped me with the whole process he was very patient and understanding! Definitely purchasing another vehicle here ! read more

Car Castle - Car - Car Dealers Near Me - Fullerton, California

Advertise the real price. Basically they run the ad at a base price to get you to click on it thinking it looks like a good deal then they add 8000.00 build sheet. So the car your thinking is 25,000 is actually 33,000. I truly take issue with this. Be up front with your $$$ and post the actual price. Don't make me click on your pics and see a build sheet but you don't say that's an add to the posted price. Tells me a lot about this company. read more

Ali is a great person to deal with, no pressure, everyone there were awesome to work with. I got the exact vehicle I was looking for! will definitely return to them to purchase another car read more

Car Castle - 2018 Jeep Wrangler JK - Car Dealers Near Me - Fullerton, California

The team at Car Castle made the buying process very straightforward and easy. After reading reviews from various dealerships in this area, it seemed like Car Castle was the way to go - I was not let down: Mark has a high quality personality which is very refreshing to see - he answered my questions well and delivered on his word. Come here to be taken care of well Thank you guys. read more

Car Castle - 2017 Subaru BRZ Shoutout to Mark for being a friendly and informative point of contact with the purchase of this car. - Car Dealers Near Me - Fullerton, California

worst car dealership ever. Save your time energy and money no good not good business. car salesman lie car dealership not good cars . what seen online is not the same deal you will get in person. They charge over price for their cars and you will end up in the underwater loan when it's all said and done. read more

Ali, thank you so much for helping our family get this new car! We really appreciate all of your help. After buying the truck something happened and I needed help! Eddie came right out! Greet my husband and I, and told me to relax and not worry he will take care of everything! I can't lie, I didn't believe I wouldn't have a part in this but, NOPE! He TOOK CARE OF EVERYTHING! Even something he didn't have to! Thank you so much Eddie! And to Dominiqueca (I'm so sorry, I know I didn't spell you le name correctly) thank you for being so kind and helpful! She was always on it! Thank you thank you thank you!! read more

Car Castle - Thank you Ali for getting my family this car! - Car Dealers Near Me - Fullerton, California

I bought a jeep at this location about 8-9 months ago and my headlight stoped working so I went back and told them. An employee Christopher took care of it right away with no hesitation. Btw they have the best hooked up jeeps. read more

Mark was amazing. He made the entire process easy for me. Helped me to obtain the car of my dreams. 20 years I waited for the perfect customized Jeep and Car Castle delivered. Thank you for everything Mark! read more

Car Castle - Meet Lexi! The Jeep I've been waiting 20 years for! - Car Dealers Near Me - Fullerton, California

Everyone hates the car buying process buy MARK super chill and very helpful and made me feel at home .... MARK made my car buying process FAST AND SMOOTH like my corvette lol i would recommend this spot to anyone ask for MARK .. and one more time big thanks to MARK read more

Car Castle - Corvette - Car Dealers Near Me - Fullerton, California

Couldn't recommend highly enough! This was my first experience not at one of the main brand name dealerships, and let me tell you, THIS experience is how it should be. I worked with Jon Balogh and the whole process from test drive, to appraisal of my vehicle, to negotiating a great deal was quick and painless. After some discussion, he got me to exactly where I needed to be to make a deal happen, and he didn't try selling me on all of the extra nonsense that the big brand dealerships will try to sell you on. Thank you Jon for a great experience - I will absolutely be back. read more

Car Castle - Car Dealers Near Me - Fullerton, California