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    Friendly Computers

    3.9 (7 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Friendly Computers

    Data recovery

    Desktop computer body repair

    Desktop computer support

    6 More Services

    Device support or repair

    Cloud services

    Telecom or network services

    Laptop body repair

    Laptop support

    Video game console support

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    Best Buy Tanasbourne - Andrea Rodreguez demonstrating Steam Roast and Steam Bake features on LG 30" Combo Convection Wall Oven and Microwave

    Best Buy Tanasbourne

    (172 reviews)

    $$

    We've been long time customers purchasing phones and accessories from this store…read more We went in to get a replacement screen that was purchased there with a lifetime warranty. They no longer carry the product and refuse to replace with a comparable item or refund as their employees sold us on the product 6 months ago. All 3 employees that involved themselves in the interaction were rude and unprofessional. one employee Interrupting asking to go on break over and over. Customer service and standing behind products sold no longer exists at 185th Best Buy.

    Worst customer service experience ever! Bought a stove online on their website but got delivered…read morelate. It got shipped from the Mfr. directly which is Koolmore. Found out it was the wrong size and that it didn't fit. Since I bought it on their website, I guess it's purchased though their marketplace portion according to Best Buy. Since it said contact the mfr. directly with any issues I did. They told me to return it to any Best Buy if I wanted to avoid the high return shipping cost. I asked them again to make sure I could return it to any Best Buy without any issues. They confirmed and said yes, they would take care of the return and ship it back to them. I double checked on the Best Buy website if Marketplace items were returnable to the store and it states that you can up to 15 days from the purchase date! I rented a box truck, and it took 4 people just to get the stove in the box truck. I drove over to this location and the guys there were even nice to help me get it out of the truck again and bring it inside. Then I went to the return desk, and the guy tried to process the return. He said I'm sorry this item is coming up as non- returnable! I told him that Koolmore told me to return it at any Best Buy so that's what I did and that I can show him the communication from them. A "manager" came over who I forgot the name from but she's a darker skin lady with dreadlocks. She told me that the item was purchased through their online Marketplace and that it can't be returned at the store! I told her that Koolmore told me to return it to any Best Buy. She didn't care a thing about what I had to say nor wanted to listen to me saying that Koolmore told me this and that I purchased it on their website. She tells me the Marketplace part has nothing to do with the store and she can't do anything. She asked me where do I want the stove? We're going to bring it outside. Then I got even more upset and told her you're not putting this stove on the street for anyone to get it! She didn't care and started bringing it out and putting it outside on the street. I told her I am not leaving and taking this stove back home after all I went through. She could care less and showed no empathy what's however! I felt belittled and put down like a piece of garbage with them tossing my new stove on the street! I asked her to talk to a manager. She says I am the manager. Well then, another manager, general manager or owner. She told me to just call the corporate number with a nasty smile on her face like she was enjoying it! She never showed no empathy what's however nor showed any compassion at all. I told her I am not leaving until I talk to someone higher up with now a louder voice, because I was pretty upset by then. She then tells me I am being trespassed and if I don't leave, she was going to call the cops! I told her don't worry I will call the cops and I did! A cop came and talked to her inside. He was very nice but said he's sorry but can't do anything. I kinda already had a feeling that was going to be the case. But that the store was officially tress passing me and he gave me a yellow slip. I've never been treated like this in my life! After purchasing a product on their website and they won't return it even though it states that they do on the website. That dark skin manager needs to be spoken to and get some customer service training! I bought 2 stoves now on their website since I had already ordered the smaller size and a $4500 refrigerator as well and this is how you get treated there. I am not leaving it with this and will pursue this even higher up until I receive an apology from this so called "manager" and get my money back for the stove. They also damaged the box that it came in now plus I paid almost $100 for the box truck which I had rented for only an hour but turned out taking almost 4 because of it and lost that money as well, because I didn't get anywhere with it and had to take it back. The I had the cop ask them if I could at least use their dolly to get the stove back in the truck which she refused. So, I was just stuck on the street waiting for friends to come over and help me get the stove back on the truck! Do not buy any large items here and I hope you never have to deal with this so called "manager"!

    Friendly Computers - itservices - Updated May 2026

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