Fantastic In-Home Tech Support and Training! I highly…read morerecommend Henry with Computer Chimps for any IT needs. Henry came to my home to help optimize my setup, and the experience was top-notch from start to finish. What stood out: Streamlined Operations: Organized workflow and made my system run much faster. Clear Explanations: Explained how certain apps and programs function. Easy to Understand: Clarified complex tech concepts simply. Highly Professional: Knowledgeable, and very patient. I will be using Henry and Computer Chimps for my future IT needs.

I used Computer Chimps for what I thought was a virus, but turned out to be an Xfinity connection…read moreissue. Henry quickly diagnosed the problem but then, to my surprise, began communicating with Xfinity customer service about the issue and worked with them to get my internet service re-established. Even if I had known it was an Xfinity issue, I would never have been as efficient and sure-footed as Henry when it came to getting them to fix the problem. Henry was a life-saver.

I've hired several computer guys in my life and Jon is hands-down the best. Doesn't upsell, gets…read morestraight to work, keeps me informed of what he's doing, suggests several great options that I hadn't heard of, knows the industry backwards and forwards, keeps on telling me he's not great at printers but he's helped me with them too. Upbeat, considerate, totally professional.

Jon was professional, knowledgeable, and personable. We had a range of computer issues, and he…read moreresolved them all! Fortunate we found this gem!

So glad I found these guys! Stephen was very helpful! I thought my whole business document…read morelibrary was about to be lost. Stephen was able to walk me through getting it to a safe place over the phone. I chose Slave To The Machine because of its proximity to my home office but I didn't even need to wait for an appointment or go to their location. Thanks again for the great service and for being 'real Portland' at its best! I will be hiring STTM for my next issue which is a hardware compatibility issue.

I was looking for a reliable PC repair service to troubleshoot my brand-new gaming PC, and I'm so…read moreglad I found Slave To The Machine! Unlike other PC repair services that jump straight to charging for a diagnosis, Stephen actually took the time to give me troubleshooting advice--for FREE! Stephen genuinely cared about saving me money and even suggested that I contact the PC brand's customer service first before having him work on my PC. His honesty and willingness to help without asking for anything in return really stood out. If I ever need professional repairs, I know exactly where to go. Highly recommend!

TWICE, i-5 computers had the obscure original HP power supply I needed for both an old laptop and…read morean old monitor. I had exhausted online searches, taking units into a big box computer store and while the power supplies fit, they didn't provide the right power. Darren had EXACTLY the right part. and both times. After each success, I should have also bought lottery tickets before the day ended... You need something, CALL i-5 computers.

Super nice guy! Appreciate him taking the time to check out my dell laptop. But unfortunately he…read morewas not able to fix it and get it to charge pass 67% Came in for that reason, and that reason could not be fixed. Gave my laptop an update which was nice

My laptop decided to give up the ghost after several years- ironically, on the VERY day I was…read moreplanning to download all my photos onto a hard drive. It started with my taskbar freezing, then disappearing. After a hard reboot, I had a blank screen. Not being terribly computer savvy, I tried several times over the next few days to restart the computer and would get a message while it was going through its startup cycle, but then it would just cycle endlessly or eventually display a blank screen. After multiple attempts at internet fixes using my phone, I took the computer to a local repair shop, but it was too severely corrupted to repair. The proprietor did take out the hard drive and reinstalled Windows 10, and also gave me a business card for Cascadia Data Recovery. I decided to go ahead and try the service, because they advertised a set rate with no payment if no data was recovered. I called Cascadia and spoke to a very helpful person who detailed how to send my corrupted drive to them and what to expect. I was sent instructions and a shipping label via email as well. A couple of days after I shipped the drive, Cascadia sent me a message that my data was recovered, and included a view-only attachment that showed the names of the recovered files. Everything was there! I was given the option to pay the fee at that time if I wanted to continue with the data recovery, as well as to have the data downloaded to a new external hard drive (for the cost of the drive- they will not accept one from the customer). I paid the fees via credit card and was shipped the drive shortly afterward. I couldn't be more pleased with the service and customer care I received. I have recommended Cascadia to a few people already and will continue to do so!

From the owner: We specialize in flat-rate data recovery. There is no charge if the data is unrecoverable and we…read morecover shipping both ways. Evaluation is always free! We recover from all media types including internal/external hard drives, Mac, PC, RAID, SD cards, SSDs, etc. We have a Class 100 cleanroom and all the latest equipment for recovering from a wide range of data disasters.

Butch came to my house to fix several computer issues. I thought it would take 2 hours, it look a…read morelittle more than 1 hour- for multiple issues! I was ready to buy a new computer and printer, but he was able to fix both printers --mechanical issue on one, software on another- you know, win7 has 64bit and 32bit and when the updates segmented the two, you can not longer use the universal driver.... blah blah blah.... not something I can solve myself using Google- believe me, I tried! He even gave me some tips for future issues, and issues I used to have with my monitor. So now I have things to try when the monitor goes out again, before I call him again to fix it. I've used other computer repair places, but Butch is the one I'll be returning to since the other places couldn't fix my other issues. My computer is my baby and I need it for light room and photo management, so I can't let it die so easily. Price was very competitive and I'm so happy with the work done.

From the owner: We specialize in personal and small business support and repair. We also do data recovery, website…read morebuilding and maintenance, and educational classes.

My older pc was running VERY slow. Jason helped update some software and remove a good deal of…read moremalware the pc had built up over the years. Did a great, quick turn around for a reasonable price. Thanks, Jason!

Jason was awesome! Super good communication and efficiency…read more Reached out and he got back to me with times he was available immediately even when I had a somewhat inconvenient schedule. I handed my laptop off to him to be repaired (broken screen hinge) and he said he'd give me a quote within 2 days or so. He ended up giving me the exact price for the part needed as well as his service fee within less than 24 hours. And of course, I'm very happy my laptop is working again! :)

After spending forty years as a computer engineer, I thought I could change the keyboard in my own…read morelaptop. I ordered a new keyboard, looked at a youtube repair video, and realized that I was completely out of my depth. I took it to Wolfie who deftly disassembled the entire machine, discovered that I had the wrong keyboard, then built up a replacement with pieces from the old and new keyboards. This involved careful work on plastic pieces. The result has worked great now for a couple of weeks. I give Wolfie my highest recommendation.

Communication was off and on, but that's to be expected when chatting through a third party like…read morethe Yelp app. Once we hooked up, Wolfie(?) was concise and accurate about his pricing and the work I requested. It went well and I had my screen replaced in about an hour. This was on a foreign phone (Oppo Find N5, a fold phone not sold in the US) that 3 other shops declined to work on. Pricing was good also, so I give this repair service an AAA+++ rating.

I went into the store to have my I phone 11 evaluated by the Geek Squad after an update that caused…read moremy I phone 11 not able to accept incoming or outgoing calls. I then decided it was best to purchase a new phone instead. I want to give a shout out to Computing Advisor Spencer Deuel. He was very welcoming and knowledgeable, answering every question I had about the newer I phones in store available to purchase. The transfer of information from my old I Phone11 to my new I phone 15 proved to be quite challenging to say the least (3 hours). I was so impressed with Spencer as he maintained a positive attitude while he navigated every possible solution for a successful transfer of information to the new phone. I respect his commitment to providing EXEMEPLARY customer service. Spencer shares his extensive job experience and is wonderful to work with and should be considered an important asset to his team at Best Buy.

I wouldn't even give one star! I recently purchased kitchen appliances from Best Buy, including…read moreinstallation, which was covered under my "Best Buy Total" membership. To say that Best Buy messed up the installation is an understatement. The dishwasher's installation was incorrect; the discharge hose was crammed into the cabinet space and not connected, discharging water between my flooring and subflooring, and causing significant damage to my brand-new home. My homeowner's insurance isn't covering damage; they have referred me to Best Buy to recover costs. I had to be out of my house for six weeks, due to the mold, mildew and repair requirements - further expenses. Total damage - $30K+ Best Buy has refused to take any responsibility for the damage or the repair costs, and at this point, won't even respond to follow-up calls or emails. Initially, they tried to blame the installation error on rodents - but couldn't make the case without any nests, droppings, bite marks, etc. Bottom line - they did an incomplete, ineffective job and won't accept the responsibility. So - before you make that Black Friday appliance purchase, please be aware of who and what are coming into your home, and the damage they can do! And - even though Best Buy says "relax - we've got you covered" in their advertising for the "Best Buy Total" membership - it seems they really don't!