Frida's is undeniably cute. The ambiance is there, the aesthetic is there, and I'll give credit where credit is due...THE DRINKS were the best part of the entire experience. The sangria? Una vaina bien hecha. Whoever was behind that bar knew exactly what they were doing because every drink was beautiful, well-made, and honestly the only reason I'd even consider coming back.
Unfortunately, the service and food experience were a completely different story.
Right off the bat, all three of our water glasses came out dirty and had to be replaced that's not exactly a great start.
Now, I do want to acknowledge that our waiter was on his first day because I understand everyone has to start somewhere. Pero una cosa es estar aprendiendo y otra cosa es andar totalmente perdido y sin hacerse cargo. There were multiple mistakes throughout the night, and what made it worse wasn't just the mistakes themselves it was the lack of urgency, accountability, or genuine sympathy when those mistakes affected our table. Another server honestly seemed to be stepping in and apologizing more than he was, and I want to give her credit because she was clearly trying to manage both her own tables and his. I know what that kind of pressure feels like, and she was the only person who showed any real sympathy.
Where things really went left was with the food.
One of my friends ordered a taco plate that was supposed to come with three tacos, rice, and beans. They first brought her only two tacos and just... left it at that. We literally had to tell them her meal was incomplete before they brought out the rest.
At that point, I asked where my food was.
That's when we found out my order had never even been put in at all.
So let me paint the picture: I ordered my food, sat there watching plates come out in pieces, watched them fix someone else's incomplete order, and only after all of that did anyone realize that my food had been forgotten entirely. O sea... el relajo era completo.
By then, I was over it. I wasn't even hungry anymore, so I canceled my tacos and asked for another sangria instead.
Then came the bill... and somehow it got worse.
Even after my meal was never made or brought out, my tacos were still on the check. Nobody proactively fixed it. Nobody caught it. We had to point it out ourselves.
And then? Automatic 18% gratuity, an extra charge for paying with a card, and absolutely no effort to recover what had already been a terrible guest experience.
When we questioned it, we were told a manager might need to get involved.
So we waited and waited.
No manager ever came to the table. We literally had to flag someone down ourselves and surprise, that person ended up being the manager.
And somehow...that conversation was just as disappointing.
The tacos were removed (which, let's be clear, should have never been on the bill in the first place because they were never made) and they removed the sangria...by literally taking the drink back. No comp for the dirty glasses. No gesture for the forgotten entrée. No acknowledgment of the excessive delays. No meaningful apology. No guest recovery. Nada.
As someone who has worked in the service industry and managed serving staff, I understand mistakes happen especially on busy nights. Pero esto no fue un chin de desorden...esto fue un tollo completo.
What bothered me most is that management treated this like a simple billing correction instead of what it actually was...a failed guest experience. Fixing a check is the bare minimum. Real leadership takes accountability, moves with urgency, and makes guests feel like their time mattered. None of that happened here.
Because at a certain point, service mistakes stop being a server issue and start becoming a management issue. When things go wrong this many times and no one steps in proactively, no one meaningfully apologizes, and the resolution is just to do the bare minimum... eso no e' un error, eso e' una cultura. And that says more than they probably realize.
As for the food? It was fine. The empanadas were good. The tacos, however, were underwhelming and far from authentic. The birria-style tacos especially felt like a watered-down interpretation, more like regular tacos with meat and sauce than actual birria. If you're used to authentic Mexican food, no te me ilusiones mucho, because this probably won't hit the way you expect.
Overall? Cute vibe, amazing drinks, great aesthetic... but mediocre food and genuinely disappointing service.
Would I come back? For drinks? Claro, porque el bartender resolvió. For dinner? Ni loca. read more