Ok, I've been to this location twice and feel ready to make a proper review for it as I have noticed some common issues with both my visits.
I'll start with the service as both times it left something to be desired. During my first I was served right away. Problem is I had to speak up and lean in to place the order because staff in the back room were laughing and carrying on too loudly. The repeated "fuck I was drunk" exclamations from one female employee wasn't needed either. The other issue was that the one guy that was doing his job in the place literally stopped making someone else's order to take mine. After taking my order, he went in back and told the hoard to be quiet and asked for help. When he came back, he started up on the other customer's order. No one came out to help this guy so I waited. When someone did come out my order was made fast and was correct. The other customer was still without her food as I left.
The second time I went, there was no one behind the counter to take my order. I waited for 4-5 minutes when the phone rang. Someone came out to get the phone...not to serve me, she went in the back again to yak it up with her bffs. Another wait. Once I paid, someone came out from the back and made my order as did a couple of other people as there was a line. I need to mention the dirty tables that were unusable here. Rather than hang out in the back, go pick up the garbage for Christ sake.
Clearly ownership has hired the wrong management staff or trained people improperly. If I owned a place like this and saw people I am paying money to hanging out in the back socializing I would shoot on sight.
In regards to the food, yes it is moderately healthy and moderately fresh. I debate the freshness of some of the ingredients as clearly some were once frozen. The rice they serve is way over cooked. Be aware also that the toppings they put on your burrito or rice bowl are 9 times out of 10 going to be cold. This makes the whole thing cold long before you are finished eating it. Forget take out, my mistake the first time I ate here. Ice cold by the time I got home.
I'm happy they are here in St John's because we need more variety within the food scene, but they need to step their game up big time. I'll go back, but if the service is the same next time it will be my last. read more