Priority Pools THE VERY BEST Pool Company in Vegas! They are…read moreAWESOME! Alejandro saved our little Ppol Cleaner( we named it Herbie ), is sucked up a huge ball of plastic some how and he worked his magic and saved our pool pump! Thank you Alejandro for being an AMAZING POOL PROFESSIONAL !!!! Nobody is perfect, but when confronted with an issue they respond immediately and appropriately. Way to go Priority... you are awesome !

We've used Priority Pools since our brand-new pool was completed three years ago, and the…read moreexperience has been extremely disappointing. In that time: * The heater has failed twice (and is currently not working again) * The chlorinator has been replaced * The pool lights have been replaced twice * The silver quartz finish already looks stained and bleached Maybe some of this is poor Hayward Industries equipment, but it's hard to know because the service tech changes constantly -- about every 6 weeks -- so there's zero accountability or continuity. This is a saltwater pool, yet instead of properly diagnosing or maintaining the chlorinator system, they routinely dump gallons of liquid chlorine into the pool every week. Actual "service" often feels limited to: * Emptying the leaf basket * Lightly brushing the pool * Adding chemicals And nearly everything beyond that becomes an extra charge: * Chemicals? Extra. * Filter cleaning? Extra. * Repairs? Extra. * Someone coming out because the system they maintain stopped working? Extra. Worse, many of the techs seemed unfamiliar with how the equipment even operates, making service calls frustrating and unproductive. What really bothered me was adding up the actual cost over three years. Once you include all the side charges, repair calls, chemical add-ons, and maintenance fees, the true cost is easily several times higher than the advertised "weekly service" price. The marketing and online reputation look polished, but our real-world experience has been expensive, inconsistent, and lacking accountability.

This company has some of the worst costumer service, I spent $1,599.95 on a brand new Pentair…read moreIntelliChlor Plus60 Salt Chlorine Generator Cell 60k gal, Installed it and it did not work no lights or power . Instead of offering to help us, Polytec Pools brushed us off and sent us to the product manufacturer pentair they do not offer any Refund Or replacement. Yet their Refund policy have different statement, looks like they are sale refurbished equipment, we agreed and contacted the manufacturer pentair regarding a warranty it take up to 6 to 8 weeks for a follow-up. looks Like Refurbished equipment out of the box.

This company has some of the worst costumer service I've ever encountered. We spent $1600 on a…read morebrand new pool pump from them. Installed it and it didn't work. Instead of offering to help us, Polytec Pools brushed us off and sent us to the product manufacturer. Fine- we agreed and contacted the manufacturer, who had us have an authorized pool company come and diagnose the issue. It was a bad pump. Brand new yet bad. We've been jumping through hoops to try and get the part needed. It's been two weeks and still nothing. We've been throwing away chemicals into a pool that doesn't have a usable pump. Not only does Polytec Pools refuse to take back the pump but they refuse to even help us with the manufacturer. This company, for all we know, sold us a pump that they knew was bad. I would not order anything from them. Not necessarily because the product didn't work but because they refuse to stand behind it. Most companies would take a faulty product back. Reputable companies would have their customer's back...not Polytec!

My wife and I will be relocating to Las Vegas from the East coast and recently completed…read moreconstruction of our forever home in one of Las Vegas' newest planned communities. I manage large capital projects for a Government agency, so I understand design and construction...but absolutely nothing about pools or the Las Vegas market. So we spent months researching before deciding to actually contact two (2) national chains and one (1) local company to discuss our vision and get estimates. Besides the obvious customer reviews and feedback, we were most interested in the company's project portfolios. We wanted to be sure the company had a history of creating the total backyard environment we envisioned. All three (3) had extensive experience creating the environments we wanted for our back yard...a complete package that included a desert landscape theme with lighting and irrigation, free-form pool with wet-deck and Zion-like rock waterfall, stand-alone spa, pergola-covered seating area and fire pit. All three (3) companies were able to send someone out to the house relatively soon after initial contact. Danny Lovio arrived exactly when he said he would and spent the first few minutes introducing himself and California Pools. Then...he spent the next hour LISTENING to our vision...asking questions to clarify, offering suggestions and alternatives...but more LISTENING than talking. And we had some very specific expectations and desires...specific color palette, pool features, landscape elements, sight lines, etc. As I would expect from a designer, he made sure we understood the process, limitations of our lot and budget...and he offered alternatives that might enhance our design vision and operations/sustainability. The one thing he DIDN'T do...was try to force his design vision onto us. He was very up-front about the potential cost and promised to put together a plan that fit both our vision and budget. At the end of the session, we were favorably impressed enough to pay the $250 design fee and move forward with the design/estimate process. All three (3) companies estimated 2-3 weeks to get back to us with the concept design and estimate. One (1) week later, Danny sent us his design concept package and detailed cost proposal. The design included the 3D video and the 5-page proposal included a detailed breakdown of all the elements...excavation, plumbing, electrical, concrete, equipment packages, decking, landscape, etc...to include add/deduct options that would allow us to tweak our budget. To say that Danny "nailed it" would be an understatement. He captured everything we envisioned...only better. What was really impressive, was that he managed to relay exactly what we envisioned to his landscape consultant...who also nailed exactly what we had in mind. We asked Danny to make a couple minor adjustments to the spa and color of the waterfall...but we essentially had a final plan we loved within 2 weeks of initial meeting. Construction schedules are a nice planning tool, but seldom survive the first shovel of dirt. Caliche soil, rain, wind, temperatures, labor disputes...can devastate the schedule. The construction manager's challenge is to adjust to those issues to keep the project moving forward and manage the customer's expectations. Mario Villegas is one of the best...always keeping us aware of progress with pictures and videos...and making us aware of any potential problems. The actual schedule exceeded the original 12 week schedule, but delays were legitimate weather issues...and we always knew what was happening. Throughout the process, I got the strong sense that we received the same level of attention to detail he would give to a family member. And besides being good at his job, Mario is one of the nicest, most genuine, people I've ever met. That goes for Danny too! Bottom line...this was a great experience for us with an amazing outcome. If you are in the market for a new pool, you owe it to yourself to give Danny, Mario and California Pools a close look.

From design, through construction, and after care, their team was always there to guide use through…read morethe process. They are great.

The Best Pool Company in Las Vegas! This company takes care of their customers! Both Cathy, Mike…read moreand the rest of the crew at the main office are very helpfu! They don't pressure you in anything. Great pricing! No sugar coating of the process or price! I definitely will refer them to future companies.

We had been shopping around for pool contractors and no one could keep us in our budget for what…read morewe wanted. We had all but given up until a friend had mentioned build your own pool. I was skeptical at first because I thought it would me a lot of work on my part but that was not the case. We live in Los Angeles and Las Vegas so I am only here every other week. They handled everything. How it works is they get a flat fee and bid out the subs on your behalf. You pay the subs directly. This is where you save money. There is no mark up on the subs and the subs are all licensed bonded and insured. Doug the owner has been building pools for ever and knows his stuff. Bridget the designer has been designing pools for 17 years she comes to your home and lays it all out on the computer. She listened to what I wanted and made the design even better than I had imagined. All in all we got a bigger pool and a fire pit for 10,000 less then every other bid. The pool will be complete in just about 7 weeks. The only delay was with the Summerlin HOA, not the pool company. Please do yourself a favor and talk to these people before you make a final decision. You won't regret it.

I have used ez pools for 4 years. Eric is the owner and he has always been great. Answers any…read morequestions I have had and helped me when there is a problem with my pool promptly. The service men always show up at scheduled time and are very nice regardless if my dogs are not. I recommend this company for weekly pool seevic

Eric with EZ POOLS is phenomenal! Our pool needed a full overhaul, and Eric and his team delivered…read more The absolute nicest and most efficient company we have come across. He even installed a new light, which the other companies missed. Thank you so much EZ Pools, we are ready for pool season.

I have owned a half dozen pools over the years, including one of the largest lazy rivers in Clark…read moreCounty. So, when it came to replastering an existing 'model home' pool albeit a modest pool (originally built by Nevada Pools) that was deteriorating, I called Distinctive. All in all, I figured it to be a straight forward job as the footprint would be staying the same. Owner Edgar Herrera impressed me as knowledgeable and well equipped. Upon his recommendation, I also decided to replace the waterline tile. I was so confident in him that I did not feel the need to even stay in town to oversee the process. For this job, I selected a quartz product (new to me) in Cappuccino, and I was excited for the change to come. Throughout the process, however, I felt as though my job was just too small and not a priority. In fact, I know that Distinctive was performing a large scale new build near me as more than once, I was told that a rep would swing by after visiting the other site. Had my son not been home when my pool was initially filled (we did this twice), it would have overflowed into the backyard. While Edgar did respond to my concerns, I feel that had he and his team been more proactive I would not have needed to shoot off trouble calls after hours. My main concern involved the quartz material as rendered (which I was viewing as cell phone photos from my son). While Edgar did initially tell me that the pool needed to be 'swept' after being filled with water, I interpreted that to mean the pool needed to be cleaned to establish the correct water quality and PH. It had not occurred to me that the plastering process was not yet completed?! I have never had a pool contractor hand off a job that was not actually done and ready for swimmers. Further, Edgar knew that I had not yet hired a new pool tech. Long story short, I have a distinctive pool all right (see photos). I refuse to believe that the resulting mottling, uneven distribution of quartz and staining in the body of the pool are my fault. To his credit, Edgar did have his plaster sub, Rainbow Pool Plastering, return to perform an acid wash on the pool, but it really is no better and certainly does not reflect the nearly $30K spent on it. I am still waiting on the pool accessory kit $500. The only reason this is not a 1-Star Review is because Edgar is a nice guy and I do not believe this was his desired outcome either. To anyone considering a quartz product, I highly suggest you do your homework first. The web is full of similar stories to my own. ~ Tammy

Distinctive Exteriors completely exceeded our expectations!!…read more Working with the owner Edgar on the landscape design for both the front and backyard was an outstanding experience from start to finish. Edgar was incredibly hands on throughout the entire process and truly cared about every detail of the project. I want to mention his crew are the exact same way, polite, neat and a pleasure they make sure everything is done perfectly! From the initial design phase to the final touches Edgar was present involved and fully committed to making sure everything came together beautifully. That being said we could not be more thrilled with our final result. Our yard feels like a true outdoor oasis, and we are so grateful for Edgar's talent and dedication. we would highly recommend Distinctive Exteriors to anyone looking for a thoughtful, talented, and highly detail-oriented landscape designer!

I just want to take this opportunity to say thank you to the staff. Specially to the manager Philip…read moreRomero. Is been 2 years i knew him i never have any problems with him he always got my back tell me how to maintain my pool in good condition. Thats why I don't mine driving 5 mines for my home to go this store because I know Phil has my back. Again Philip Romero more power and keep up the good job and million thanks

In store people are friendly & helpful. The DM helped me with an issue I had…read more Online/on phone customer service is the worst! Item is about 25-30lbs, I was told that shipping is free. They charged me $49.95 for shipping because on the phone they said it's over 100lbs (not true at all) generally when you pay over $35 or $100 shipping is free. This was over $600 with free shipping that only cost $49.95. They really need to fix their on phone/online issues.

My stand-alone hot tub stopped working after I accidentally overfilled it. Antonio was our repair…read moreperson from AG Spas. He showed up precisely on time. He was friendly while being very professional. He deduced that pump #1 was disabled, which caused the spa not to work. Antonio said he could replace the pump, but first, he wanted to see if there was a reason it wasn't working. He found the wire leading to pump #1 was lying in water and had a small break that caused the breaker to flip. Instead of paying for a new pump, I just had to pay for a new wire to pump #1. It's very nice to have a repair person who looks for the most inexpensive way to fix your hot tub. I will continue to do business with AG Spas!

I had technician come and repair that he could do and was told he would have to come back when…read moreparts came in to finish other repairs. He stated that the $150.00 that I originally paid for them showing would be credited when final repairs were done. I contacted them when I received itemized bill and noticed $150.00 was not credited to itemized bill. I was told that was not the case and that no credit was due to me. I know for a fact I was told $150.00 would be credited by office and technician. I would not recommend them and if you do hire them document or record what ever they say.

I love star nursery. They have better deals than moon valley nursery. They have the best selection…read moreof trees, shrubs and more ! The workers are very nice they answered all my questions about the plants. They also have an amazing section of Dr.q's fertilizer. Recommend Five stars.

Wonderful garden plant selection in Henderson! Planning to landscape our backyard and this nursery…read moreto have plenty of cost effective options. Planning to stick with desert landscaping with some large hedges and found everything we were looking for. We did have some questions on prices and Paul took the time to check on a few items which we appreciated!