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Build Your Own Pool

4.2 (5 reviews)

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3 years ago

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11 years ago

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8 years ago

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10 years ago

I have called 3 times, left 2 messages for their "sales rep" that always seems to be out of the office, and still no call back.

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9 years ago

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Puddle Pools Las Vegas

Puddle Pools Las Vegas

(8 reviews)

A shout out to Caesar! He keeps my pool looking fresh and clean! I would 100% recommend this…read morecompany to take care of your pool!

To be fair, part of this 2-star review has to do with a restoration of a fountain that this company…read moredid, which turned out worse than before they started. And it cost us $1900, and our fountain now has big smears of white caulk, which I am currently looking at from my front window. I had been assured that the pump motor had been installed in such a way that it could be cleaned and serviced. Imagine my surprise when I got into the box and discovered that the inlet and outlet had been glued in place with pipe cement, preventing any access to the pump. I had to cut the two pipes out with a hacksaw just to clean the water passages. And please look at the supporting photos, which include a shot of the nightmare inside the fountain foundation. A mess of pinched and collapsed plastic fittings, held together with electrical tape, which surprisingly isn't really meant to be underwater. It took me all afternoon to undo the damage and prepare for a real fountain repair company to do things right. Maybe don't have them work on your fountain. Anyway, pool cleaning. So, multiple times, we had to ask somebody to return and do a better job, after discovering a lot of dirt still left on the bottom and stairs. On one of these occasions, whoever came back to improve things decided that the stairs looked fine with all the dirt still left on them. And on other days, it would be fine. The weekly chemical report often had wildly inaccurate readings. More than once I had to ask things like, "Did you really put 17 gallons of chlorine in?" "Oh, there's a glitch in the software program..." (I'm paraphrasing, but you get the idea). So, who knows what other inaccuracies were in the chemical report? It's not to be trusted if it's having a "software glitch." Enjoy these pictures of the fountain caulk and the dirt on the pool steps - and this was after somebody came out and made a second try. This is a pretty new company, and maybe they just need some flight time to get the bugs worked out. Also, maybe they shouldn't claim to be able to work on fountains. If you want a solid, consistent pool service, these guys are not there yet.

Build Your Own Pool - poolservice - Updated May 2026

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