The service was amazing, we were helped by Tyler. They walked us through each and every question to help us find the perfect spa. We will definitely be coming back. read more

Had the most amazing experience with Michael Wynn at the Hot Tub Liquidators store in Summerlin. After looking online for quality hot tubs and researching which spas are the highest quality my girlfriend and I went in to look at the spa's at the Hot Tub Liquidators Summerlin location. Specifically we liked the Platinum Brand that only Liquidators carry. Michael was so knowledgeable on all the brands they have at the store and by him asking my girl and I many questions we were able to find the perfect spa for us. I felt Michael truly had our best interests in mind and gave us all the information we needed to make the best decision and find the correct hot tub for our needs. My girlfriend and I left feeling so confident that we purchased the best quality spa not to mention we feel we got a great deal!!! Thank you Michael. read more

If you are looking for a tub... look no more! Hot Tub Liquidators has everything you need... Josh our salesman was great. No pressure, he offered me solutions for all the different angles getting it into our yard ended up only took a few minutes and the tub was placed & they did an amazing job! We use our tub many times a week & while we originally thought it was too decadent for us, Josh was able to head us in the right direction for the right size and budget. Can't thank you guys enough! read more

My husband and I saw this company online so we went to look at their spas. Very nice spas! We have never purchased one before; thus was our first time. Their customer service was top notch; they told us everything about the spas. The guy in the Summerlin store was awesome. We went to the Henderson store to see their larger selection. Tyler at that store was awesome too. We were sad to hear about the father of the company who passed away; they are definitely keeping his dream alive. My husband and I are a small business and we always support businesses like this. We can't say enough. Thank you to the entire team and especially delivery guys. read more

We stopped in today to look at hot tubs. Tyler was excellent. He was friendly, super knowledgeable, and transparent.

The other reviews are 100% correct -- this place operates like shady used car salesmen. After paying and waiting over three months for my hot tub, they flat-out refused to give me a refund. I went back four different times, and every time Scott had another excuse why they couldn't process the refund. This is by far the worst place to do business with. They don't honor their word, they stall, and they keep coming up with new requirements just to avoid paying back what they owe. I have recordings of their excuses and how the story changes each time -- it's absolutely disgraceful. Scott is a terrible representation of what sales should be. Businesses like this drag the entire industry down and should be reported. Stay away from Hot Tub Liquidators at all costs. read more

Our experience with Hot Tub Liquidators could not have been more positive. From the forst phone call to our first dunk in the new tub, the process was flawless. After researching online for quality spas our visit to the showroom in Summerland precipitated the final decision to purchase our Maple Spa. Our saleman Micheal had all the answers and set up everything for us. He dispatched Houston Crane service to place the spa over the house; the delivery and setup guys, Aaron and Aren, knew exactly what needed to be done. If I could, I would give this company a 10 review. If you are in the market for a spa be sure to get together with Hot Tub Liquidaters! read more

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If you want the classic "car sales" experience this is the place to go. I visited HTL three times with serious intentions of purchasing. Visit 1...The first time was about three weeks ago and the salesman Mark Siegel was with other customers so their operations manager Aren was kind enough to show me around and answer all of my questions. He was awesome and I would have definitely bought a hot tub from him if the deal was right. Then came along Mark. He completely blew the sale, and I even went back with my husband 5 days later trying to give him the benefit of the doubt. Please beware! I am going to bullet point his sales pitches and his very poor, unprofessional comments. I am trying to keep this read short and to the point (however it is a lot but I will do my best). * Mark S. gave all the great reasons to buy from them. * Visit 2...my husband asked about the age of a resale hot tub and he said it was 2-3 years. My husband decided to open a door of the spa and there was original paperwork showing it was 8 years old. Visit 3...When I went back today and questioned this, his answer was literally " I can't be expected to know the age of every spa in here. That spa wasn't for you anyways". Then said it had sold. My response was, "the right thing to say to us was, give me a minute and I will get that information for you". Sadly for someone, they bought the spa he claimed wasn't for us. Let me clarify that he made it seem like it wasn't a good spa to buy. *he was condescending. He said, " funny you went from wanting the most expensive spa to the cheapest and now you want new". *He said, "all of my used spas don't last on the floor and sell in 3-5 days". I responded with "what about these spas over here?" while pointing to the ones in the first row of the entrance. They are the same ones I was interested in three weeks ago. THIS ONE IS IMPORTANT!! His response was " those are the ones that are on consignment and the owners expect too high of a sale amount which is why they aren't moving as quickly." WOW!! * Asked about Memorial Weekend sales which was why I went there today. Nothing special for memorial weekend. The sale was all of May. He made that very clear. *I made it clear that I was making a decision in the next few days. This is what ultimately what made my final decision to not do business with this company. He chose to tell me a story about another hot tub company by name. It was Sunset Spas. They obviously must be one of their biggest competitors. He went on to tell me about their poor business ethics. He said he purchased a hot tub from them and had problems "right out of the box". As a family business owner myself, the one thing we know better than to do is to speak poorly about our competitors. If you are confident about your company, then you should never have to speak negatively towards another company. I checked out his accusations and found them to be completely fabricated. Little did he know that my husband and I had visited the exact company he spoke poorly about. What does that tell you about him and the company he represents? I left his showroom today and went straight to the company he spoke negatively about. I made the purchase for a new hot tub that I am truly so excited about. My review of Sunset Spas of LV is coming next. read more

Great experience from start to finish. Henderson showroom...Tyler was the man! Spent time explaining the various models, presented cost comparison against best value. Delivery was spot on. Delivery team was courteous, explained in detail the features. Highly recommend HTL! read more

We just wanted to add a few more photos to our review. This has been a great addition to our home. Special, thanks, go out to Josh and his team for all their service and helpful suggestions. When we're ready for our swim spa, I know where we're coming to get it. Mark Siegel will do everything he can to help us find a good deal! We certainly appreciate all of you. Remember when you're buying a spa,You're not just buying product, you're buying service to go with it! Hot tub liquidators delivers on both accounts! read more

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We want to thank Tyler and the whole crew at Hot Tub Liquidators for helping guide us through the education, selection and purchase process for our new Spa. After visiting multiple other dealers, Hot Tub Liquidators (we went to the Henderson location) had far and away the best selection and most knowable staff. We are very pleased with our Platinum Spa, they made delivery quick and easy (in our case a crane was needed)...when it seemed hard to us, Tyler made it easy. read more

Service was excellent when I called it in. No questions asked I juts sent some pictures of the problem area Dan parts and service was scheduled. read more

This company replaced a pump on a hot tub purchased from them. The replacement pump lasted just over a year. When the tech came out to diagnose the problem, he said maybe the office can help since we just replaced this pump a year ago. They didn't help at all. I received 2 other estimates to replace the pump. Hot Tub Liquidators was by far the highest estimate. Also, the warranty offered by them on the replacement pump is only 30 days. The other 2 hot tub companies provide a full year and at a lower replacement cost and better support. Warning! In my opinion, this company didn't treat me right so therefore doesn't earn my future business of service or when it comes time for new hot tub in the future. They are very good at sales but very questionable and even poor follow up service when you need it. Save yourself the headache and proceed with caution!!! There are other, much better hot tub providers in the valley other than these people. Spend your hard-earned money with a company that will treat you right post sale. Avoid! read more

We went in to just look and ended up getting a price too good to pass up on working with Tyler. He was able to keep to our budget and assist in connecting us with an electrician to make our backyard a place to relax. Highly recommend working with Tyler! read more

The staff there are very knowledgeable and take their time explaining the huge inventory. The Henderson location has more choices than any hut tub location I have ever seen, by far with many different brands. New and refurbished pre owned swim and hot tubs. read more

A friend gave me a heads up on the location in Henderson. The show room is huge with many tubs on display. The salesman was very helpful and found the perfect tub for us. We purchased a used tub and the salesperson did not dissuade us. Typically, a salesperson would point us toward a new, more expensive, tub. The salesperson only interest was ours. The company allowed us to leave the tub in the warehouse at no charge until we were ready for install. The install came of without a hitch and was pretty cool as we observed it being craned over our 2-story house. HTL tested the tub for complete operation and their representative on-site provided perfect instruction for start-up. Tub is working perfectly. Happy camper! read more

Jumping on Yelp today to give Josh Wendt a great review is the LEAST we could do. Josh is the service manager for HTL and he has given us the best customer service we have had in a very long time. He has walked us through every step in the process of setting up our hot tub. He has come out 2 times to physically assist us and 1 of the times was at like 8 pm!!! He has been so kind and helpful and we just cannot thank him enough. We shopped around a few different stores for a hot tub and I'm SO glad we went with HTL. They have all been so amazing! read more

Hot Tub Liquidators - Hot Tub & Pool Near Me - Henderson, Nevada

I debated what to rate this store but decided to judge based on customer service and selection and not the issues I have had with my tub in the first few months. Huge selection to choose from. Josh is amazing, super knowledgeable and showed me everything I didn't know I needed to know about my hot tub and he was full of lots of useful tips for maintaining my tub in the desert. Great communication and so so helpful in getting the small things repaired on my tub. Super nice guy, hot tub liquidators are lucky to have him! read more

My husband and I recently bought an 11 person Spa at the Hot Tub Liquidators. We were helped by Mark Siegel. He is an excellent communicator and very patient. He repeatedly took the time to explain things to us. We are really looking forward to receiving our spa on Thursday. Now Josh is our main contact person and he is helpful as well. They have an array of great tubs in all different price points to choose from and we would recommend them to everyone! Happy Summer to Everyone! Fred and Christine P. -Happy Las Vegas couple read more

Veteran here- I rarely write reviews, but Hot Tub Liquidators left me with a three-month delay and zero delivery. Requests for a refund were met with a loop of excuses, and four in-person visits yielded new hurdles each time. This isn't how a serious business operates. Promises felt hollow, and customer care was consistently lacking. The pattern suggested deliberate stalling, not problem-solving. If you value your money and your sanity, avoid this place. I cannot recommend Hot Tub Liquidators. read more

We have to mention the great experience we just had purchasing a new hot tub from Hot Tub Liquidators. Their showroom on Raiders Way in Henderson is impressive with the number and variety of displayed tubs. But what really made the experience was interacting with our Sales Rep Mark Siegel. Mark gave us the info on the models they have and knowledgeably answered each of our many questions; with a smile even! But what I maybe felt most comfortable with was how he let us be on our own when it seemed like we needed to be. Spending a few thousands is a big decision and nobody likes someone hovering when talking it over. I'd suggest that if you're looking for a knowledgeable, comfortable & professional environment to work towards a hot tub decision, go to Hot Tub Liquidators and if possible catch Mark to assist. One other shout-out, thanks to Javier when delivering it. The crane was just barely able to clear our house and Javier thought to add straps that he climbed a ladder to reach as it was being lowered so he could steer it and clear our roof. It would have been a big problem without his forethought. read more

Hot Tub Liquidators - Our brand new hot tub! - Hot Tub & Pool Near Me - Henderson, Nevada

Finding a quality spa and company can be very difficult. But I achieved it with my purchase at Hot tub liquidators. Tylor at the store walked me through all options and feature to best fit my needs. Purchase was smooth. Communication great. Install flawless with crane. Post purchase assistance as been helpful. Make your life easier and give them a try. read more

I love my spa. I have had it about a year and half. i have been trying to get my control panel replaced for about 4 months. I was told it is under warranty. Supposedly it is on order. I have 3 cracked knobs that are not under warranty. This would be a 5 if my issues were taken care of. Fred Wann read more

We purchased this pool about 7 years ago, without any problems. 1st year, the gusty winds here in Pahrump surprised us about 1:30am when said gust caught the pool cover and tossed it into the yard - WOW! I called and emailed pictures to Josh and in a few days the parts I needed were shipped and I installed them without issues. Great service problem solvers. This year 2025 one of the pumps went out as we opened the pool. Parts are Canadian . We thought that due to all the tariff's we wouldn't get wet this season. My wife called, talked to Josh, explained the problems with the power,Humberto came out twice 1st to diagnose the issue and we ordered the pump. 2nd Replaced the pump, and still had issues with jets that seemed weird to all. Humberto and Josh were phenomenal with the persistent and professionalism in getting the problems solved and my spa is working perfectly again! They both knew how much I love and use my swimspa, and we're not going to give up. We thank you two from the bottom of my hearts for a wonderful outcome. We couldn't be happier. . Definitely return customers! read more

Ray (the owner) and his team are scam artists. We bought a refurbished Coast hot tub for 10k with all the bells and whistles. It had leaking issues almost immediately which they were able to "fix" or patch to satisfy us. They stressed if you ever move sell it back to us and you will get more money for it than selling it separately. We got divorced within 2-3 years of the purchase and were moving so we decided to sell it back to them. We agreed on $2750 which was very hard because they promised half of what we paid if we ever were to sell it when we bought it but we just didn't know who would get the hot tub so we agreed. I am not kidding, they pretended not to sell this hot tub for 3 years after multiple check ons every 3-6 months and give us money until we said we wanted our hot tub back since they "didn't sell it" and their response was "we happen to sell it but couldn't get a hold of you, but we had to put more money into fixing it so we are only giving you $1500. We could have had a hot tub this whole time or any money when we were going through a hard time and divorcing. These people are absolute scum. Stay away! I am still fuming after probably 2 years every time I see their name. read more

We had a phenomenol experience working with Hot Tub Liquidators (HTL)!!!! When we bought our home in 2022 it had a simple plug and play hot tub and we found the paperwork showing it was from HTL. That simple tub turned my wife and I into hot tub people but it also made us want to upgrade and started looking in Oct'24. We visited all the showrooms saving HTL for last..... when we arrived at HTL we were greated by Mark Siegel. Mark is extremely knowledgeable and passionate about the benefits of hot tubs. He educated us on the SwimSpa and everything else available.... he took the time to ask us questions to help us nail down our decision. It also helped that they had a great sale going and they took our old tub in on trade for some credit. Mark was not done in taking our order for the SwimSpa. He recommened an electrician and landscaper to help us prep for the future arrival of the spa..... these contractors were terrific and they coordinated togather and with Mark's team so all stayed aligned. Communication through the whole process was also excellent. So with full confidence I offer my strong recommendation for HTL and Mark! read more

***UPDATE*** The hot tub was delivered on 2/10/23; 13-week total wait. The owner reached out to us the week of delivery and apologized. The issue had been resolved. We appreciated his in-depth conversation. read more

I have been looking for a local spa business to help support my Wellis Spa. I called and spoke with Josh, the service manager and he was fantastic! Knowledgeable, friendly, took time to listen to my concerns and was able to address all of them and helped set up a service call(which is recommended and needed at this point) and while here will help measure for a new cover. I am so glad we were able to connect! Will be using and recommending all that I can!!! They just don't sell they have a top rate service department and with Josh there, you'll be well taken care of!! read more

Do not recommend. We had a terrible experience with a sales rep that was extremely manipulative. We ended up walking out when we called him out and caught him in a lie when he was trying to force us into placing a deposit for a wet test. Would not disclose the purchase price or provide a proposal. We ended up purchasing from Sunset Spas. We had an ethical, transparent experience with the owner. It was the best decision. read more

**Update: 11/22/2021** In attempting to reach out and contact the "Owner-Operators: Ray and Cheryl Klubnick" as printed on the upper right portion of all of their sales invoices (see new picture attached), someone texted back and stated that "Hello, you have the wrong number. This is a private number and work for MGM Properties". Why would Hot Tub Liquidators not want to have a valid number on their invoices? The text will also be added to court exhibits when it's time to submit evidentiary materials. read more

Hot Tub Liquidators - Text screenshot from 11/22/2021 to (702) 303-8831, the number published in the upper right area of Hot Tub Liquidators Sales invoices. - Hot Tub & Pool Near Me - Henderson, Nevada

On 2/20/2109, we purchased a Coast Spa from Hot Tub Liquidators in Henderson Nevada. It was delivered on May 21, 2019. So it is not quite four years old. The sales rep represented it as the "best" spa in the industry and was made to withstand the Vegas climate. Top of the line! The spa cost over $17,000! Since installation the spa has been non usable about 30% of the time with one issue after another. To the point where the service reps and I are on a first name basis. After many warranty issues which took a long time correct, we again had an issue this past January when the spa started leaking. This kept it from maintaining temperature and made it unusable. That lasted about three months before resolution and cost us almost $500.00 since the warranty had just run out. Then in late March we were unable to use the spa again because when engaging the blower the breaker would trip. So during the routine over night cleaning operation the breaker would trip making the heater unable to engage and maintain the spas temperature. So the spa is always too cold to use. I had an electrical contractor come out and check out the wiring to see if that was the cause, while I was watching he tested and showed that the blower pump was the issue and the wiring was not an issue. We called HT service and talked with a manager. He indicated that he was sure the pump was the cause and scheduled a service call for over two weeks out and that he would get the pump and talk to corporate about getting assistance with this charge. I also talked with a service tech who indicated the pump was ~$320.00 plus a one hour install. In conclusion, the quality of this spa has been poor at best from installation. I have owned several other spa's (Hot Springs) with zero problems for over a decade. Certainly, not what we expected from a spa that was sold to us, as "the best in the business". read more

Thank you for your dissertation. You stated that we spoke. We never spoke. I was never upset. I did not break the contract because no contract was signed. Which is what I stated in my initial review. My intent is not to injure your business but to provide a true representation of my interaction with your business. For the second time I will NOT remove my review. This proves my point of how you harass people to remove negative reviews. Going forward, if you would like I can definitely post screenshots from the text messages and also from the BBB complaint. I have been nothing but truthful in my review of your company and the response I received from your employees and you. You can stop your low-key groveling. This post will not be removed. read more

Hot Tub Liquidators - Contract that was emailed to me minus PII. NO MENTION OF THE $500 DEPOSIT. - Hot Tub & Pool Near Me - Henderson, Nevada

After much research I finally decided to go to Hot Tub Liquidators. It was the perfect choice! Not only was Mark Siegel great to work with, but Richard and Russell went out of their way to help as well and answer my many, many questions! Everyone has been wonderful. (I've never met the owner). I did end up with a different spa then I originally ordered due to the pandemic, but Mark worked hard to get me a spa that I would love and have it delivered despite the hurdles they are facing. Most of all, I just LOVE my Coast swim spa. What a gift to myself! You won't regret working with them and you won't regret your spa! read more

Hot Tub Liquidators - Crane delivery - Hot Tub & Pool Near Me - Henderson, Nevada

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We are relatively new to Las Vegas . My husband and I one afternoon randomly walked into the Hot Tub Liquidators location in Sumerlin. What a blessing to run into Tyler Jacobson working at this location on this day! We had lived in a development that had a hot tub and missed soaking daily there. However, we were very naïve relative to purchasing, install and care of a hot tub. There was such a wide It was a little overwhelming for us. Tyler helped us to relax and follow him through the simplistic process. He was respectful, detailed, and patient as we ran through a myriad of questions. Because of his respectful nature, we did not shop him at all. We went over to the Henderson warehouse and met him there on the next day for an open house event. He left the choice up to us, but really did lead us to what was optimal for our usage and our budget. He kept us informed as we waited for our unit. And he also checked in with us as we went through the install process. In fact, everyone at this business communicates well with each other and their clients. If I needed to buy another hot tub tomorrow or next year, I would be definitely giving Tyler my business! read more

SO grateful to Hot Tub Liquidators... My husband & I purchased a ThermoSpas hot tub back in October. We were informed that we would be getting our hot tub in February, at the time of this sale. In December, I received a text message, informing me that it would be another 4 weeks beyond the original date of delivery, (due to the problems being incurred because of the pandemic). Last week, we got a pleasant surprise when we were informed that Hot Tub Liquidators would be delivering our product. Yesterday, Aren and Ian delivered our product. They were very professional, extremely proficient, and explained everything in detail, (even though this isn't their product). Thank you, Aren and Ian. You guys were on point yesterday. We really appreciate your careful handling of our product, and the respect you showed to our property. You guys are da bomb read more

Hot Tub Liquidators - Perfect setup of our hot tub, thanks to Aren & Ian from Hot Tub Liquidators and Elonzo from Houston's Crane Service. - Hot Tub & Pool Near Me - Henderson, Nevada

We purchased a Horizon spa from HTL about 5 years ago. It's worked ok for 3 years then the lights went out. Last year there was a water leak inside the spa cabinet, it slow leaked so I didn't ID it quickly, passed it off as evaporation. Then I realized it was consistent, so I shut it down and it's been shut down almost a year now. We put 8k into an unusable spa that worked for about 4 years. Even worse, we sunk it into the ground about 3 ft. So to access the repair hatch we'll have to remove pavers and some dirt. My question is, since the warranty is obviously passed, I have No idea where to go for an estimate to fix this leak, replace any frozen pumps and to replace the light box. Any ideas? I bought this in 2018 I believe. read more

I was thoroughly compelled to write this review about a member of the staff, Michael Wortley, because he did such a great job walking us through everything and finding the perfect hot tub for us. We truly believe it the "best" hot tub in the world. Michael educated us on every little detail from jets, pumps, brands, and chemicals while being completely willing to answer any questions we had. Even after we received the tub, he has helped us through the process of making sure the settings and chemicals are all perfect. Thank you, Michael, for all your help! Highly recommend! read more

Hot Tub Liquidators - Hot tub - Hot Tub & Pool Near Me - Henderson, Nevada

Mark Siegel along with the entire team at Hot Tub Liquidators were extremely professional, knowledgeable and courteous helping us choose an outstanding model from their large selection for our backyard project. Started the process through the winter season and was able to select a model that was what we wanted, within the budget but also happened to be on sale! We were able to delay delivery by several weeks until our backyard project was ready for the hot tub installation. Everything went like clockwork with the crane scheduling and delivery, right down to the initial startup and maintenance instructions given by their staff. The whole process was professional and easy. We highly recommend this company when selecting a hot tub. read more

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hot tub liquidators is the best hot tub distributor in las vegas. they have a huge selection of hot tubs to choose from. our salesman mark was very nice and knowledgeable. their service department is outstanding. we really appreciate service technician josh. setup and delivery of our hot tub went smoothly. we love our new hot tub very much. highly recommended. read more

We got a Tropic Sea Spa Model Rio delivered in December 2021 but later we agreed to upgrade to a bigger one called Tahiti model( from the same brand). We both enjoy it almost everyday even though I told my husband I'm not going to use it as much(ha ha).They carry up to 7 brands at the Henderson location. Many thanks to Michael who took care of our purchase and the upgrade. Great products, great service ! read more

Hot Tub Liquidators - Michael took a good care of our purchase and upgrade - Hot Tub & Pool Near Me - Henderson, Nevada

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