1. Laguna Pool & Spa

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Las Vegas, NV

Laguna Pool & Spa

3.8 (119 reviews)
Open • 8:00 am - 4:00 pm
Updated over 3 months ago

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Services - Laguna Pool & Spa

Construction or installation

Greenscape construction

Irrigation construction

Laguna Pool & Spa Photos

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Recommended Reviews - Laguna Pool & Spa

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We hired Laguna Pool & Spa to transform our front landscaping from the original builder grade to something special. Entering into the project we had no idea what to expect. Damon, our designer got to work telling us he had some bold ideas of leveraging our front architecture in the design. When he showed us the rendering we couldn't believe it. What he designed was not landscaping but rather an architectural masterpiece of soft scape, planters and lighting. Next came Dewey to walk us through the project and then his team got to work. They were amazing. In a little over five weeks our front yard went from boring to a work of art. We cannot speak more highly about Laguna- truly a name you can trust!

Everyone from the designers, the guys that came and did all the ground work, the landscapers, to the clean up crew were all professional, and did a great job. Shannon in the office is great, keeps everything running smooth.

I worked with Laguna Pools to create my entire backyard. I met with 3 different companies before deciding to go with them- I chose Laguna because they developed the most creative design that incorporated the key features I wanted and maximized the use of my space, and their pricing was in-line with the others. They were very responsive throughout the process, did high quality work, met the deadlines they promised me and consistently wanted to make sure I was pleased with how the project was coming together and then with the completed project. They did a tremendous job, and I would absolutely work with them again and have no hesitations in recommending them!

Laguna delivered a beautiful pool and spa, we couldn't be happier. Any issues that arose during the process were promptly addressed and they made sure we were happy. Blake was patient and knowledgeable as we went through landscaping to the completion of our project. We would highly recommend this co

Laguna asks people with bad reviews to post their personal info publicly, including name and contract. They haven't asked anyone with a good review for this info. Isn't that a little odd to you? And they don't care about fixing the problems or they'd say "oh I'm so sorry! email me at XXX or text me at XXX and we will fix this!" Instead they write a response that validates all of the bad reviews. Amazing. Well done Laguna. Thanks for doing what I think proves they are dishonest and may even try to intimidate customers who say anything bad. My guess is the good reviews are fake, and isn't the "post your personal info publicly" the only reason that you need to avoid them. Are they threatening or intimidating unhappy clients??? This is another reason to avoid the company since they are only validating all the bad reviews. I included photographs of the header of a Laguna document to cut through their BS since yes unfortunately I was a customer. I wish I wasn't. THERE IS ONE ESPECIALLY HILARIOUS TERRIBLE 1-STAR REVIEW WHERE A CUSTOMER BASICALLY SAYS "BILL FROM LAGUNA SWORE AND YELLED AT ME". BILL'S RESPONSIVE DOES NOTHING TO REFUTE THE FACTS OF THE TERRIBLE POOL WHICH SEEM TRUE (including the customer wasting a ton of money on a failing pool), BASED ON OTHER REVIEWS, AND BILL INSTEAD SAYS "YOU CALLED ME A NAME FIRST". WHY WOULD YOU WORK WITH THIS COMPANY????? ----------------------------------------------------------------------------------- ORIGINAL REVIEW My opinion - "If you like being overcharged, lied to, and low quality work - Laguna is the company for you! If you are reading this you're smart enough to NOT hire them. If you are going to hire them anyway, save your naive foolish self some time and stop checking reviews (why are you here?) They hire the cheapest contractors they can - most people at your house will not work for Laguna, and it appears some have never built a pool. I'll admit the people you meet are nice at first, as is the best con man, so that's why you need to be careful. Our pool was done a while ago, and I knew quality was terrible throughout construction since it was clear. Pipes exploded, electrical didn't work, things weren't level or square, they used the wrong products - it was like blind people were building the pool. If you don't trust me - we have hired people to fix their work many times, and separate people let us know "they have a terrible reputation in the industry". One guy who has great reviews for his craft said "I refuse to work with them. They are bad for my reputation". You've been warned. If you sign the contract, blame yourself when it goes bad. 100% your fault since I read the reviews too and still got duped. This is what I'd tell a friend who asked about a recommendation for a pool....

We chose Laguna Pool & Spa based on recommendations from neighbors. They were perfect to work with because our home is new so the backyard was a blank slate. The yard is small so we wanted to really take advantage of all the space. We had a good idea of what we wanted prior to meeting with Blake at LP&S. He was extremely good at taking our plan into consideration but suggesting some changes. The end result was beyond what we had ever imagined. We are very thankful to have had Blake to guide us through the process. There are many decisions to be made but he somehow makes it not so overwhelming. The crews that worked on the pool were great. They were all professional, respectful of the property and surrounding homes, always on time and very hard working. We were very happy in all aspects working with Laguna to create our dream backyard.

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8 months ago

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1 year ago

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8 months ago

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

Best pool company!! They worked quickly while maintaining a high quality. We are very happy with the outcome!!

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2 years ago

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3 years ago

Loving my pool by Laguna Pool and Spa. Friendly team, professional, on time service. Would recommend 10/10.

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2 years ago

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3 years ago

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3 years ago

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3 years ago

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6 years ago

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3 years ago

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4 years ago

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7 years ago

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5 years ago

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6 years ago

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8 years ago

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6 years ago

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3 years ago

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4 years ago

Unresponsive company they won't take responsibility of their bad work, no customer service. .. unreliable unprofessional

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5 years ago

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5 years ago

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4 years ago

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7 years ago

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Thank you for trusting us with your project!

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7 years ago

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10 years ago

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Ask the Community - Laguna Pool & Spa

Review Highlights - Laguna Pool & Spa

“To echo my wife's thoughts starting with Dewey taking time to design our pool/spa and sharing his to advice.”

Mentioned in 30 reviews

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EZ Pools

EZ Pools

(20 reviews)

Southwest

After using over four different pool services since 2012, I will never trust my pool to anyone…read moreexcept Eric and EZ Pools. I've been his customer since July, 2017.   Eric is incredibly knowledgeable and professional. Not only does EZ do an excellent job of regular cleaning and maintenance, Eric understands the technical aspects of the actual pool equipment and is able to successfully troubleshoot the mechanical and electrical pool issues that occasionally arise.   Of course, Eric doesn't come every week to maintain my pool, however, unlike pool services I've used in the past, he has a knack for hiring diligent, honest and dependable people. They are skilled at both keeping the pool clean and monitoring the overall health of the pool. They are always respectful of my property and of me and my family.   I cannot recommend Eric and EZ (and his staff) more highly!

My husband bought a pool heater part, Pentair Master Temp 12S Replacement Manifold Kit, for…read more$262.00. The product came with a broken Bypass Valve. This product has a 30 day warranty. We have called and emailed EZ Pools in New Jersey numerous times for TWO MONTHS ! With zero response through email & when called, only to be told the exact same robotic shpeel, "I will push this through right away & email this order to the team". Today when I called the 3rd time, I asked to talk to the manager & was refused. Being told, "all Five managers were busy" ! THIS IS A NIGHTMARE OF A COMPANY...

PoolSmart - PVC leaks fixed!

PoolSmart

(18 reviews)

Westside

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

Super shady, dishonest company. Installed a new pool pump for $1500, 1hp less powerful than the one…read moreit replaced, and the new pump was too weak to power the hot tub jets. This triggered another $500 bill to install a blower. Verbal reassurance from Johnny the technician and texts/emails from Trinity in customer service that the pump was covered by a two-year warranty from PoolSmart. I requested a copy of the warranty multiple times, Trinity always said she would send it but never did. Almost immediately the pump wasn't functioning correctly, and PoolSmart canceled appointments, then quoted over $1000 for additional repairs. Within a few months, the entire pump blew out, and when I contacted them to honor the warranty, no answer. Crickets. If you want a good pool repair company, contact Purpose Pools, they came in after these jokers and repaired everything right away for a fraction of the price. Avoid PoolSmart at all costs!

Diegos Pool Service - Pool maintenance Henderson

Diegos Pool Service

(54 reviews)

Southeast

We had been using this company for our regular monthly pool maintenance. Our pool was recently…read moredrained as part of a remodel and was scheduled to be refilled on Friday. I contacted him in advance and asked if he could come Saturday or Monday to get the water properly treated and balanced. He told me he couldn't come until Thursday. Since I didn't want a newly filled pool sitting that long without being properly treated, I told him I understood and that we would find another pool maintenance company that could come sooner. I then asked him to refund the unused portion of the $150 monthly service fee, since he had only performed one service that month. Instead of simply discussing the cancellation and refund professionally, the conversation became extremely hostile. He told me, "You pay thousands of dollars for a remodel, yet you won't pay me $200?" and eventually called me a "low-life" and said he "could wipe my ass with that money." I understand that there can be disagreements about charges, and I had no problem paying another company for the chemicals and startup service. My issue was the way I was spoken to simply because I chose to discontinue the service and requested the unused balance back. Unfortunately, after the way this situation was handled and the personal insults I received, I would not use this company again. Update after the owner's response: His response unfortunately reinforces the reason I decided to change companies. I did not cancel because I was looking for free service or because I did not want to pay for chemicals. My new pool company charges me $159/month, which is actually more than the $150/month I was paying him. They also charge separately for the freshwater startup chemicals, which I agreed to pay. I have no issue paying for services or chemicals. I changed companies because I was unhappy with the service and, most importantly, the way I was being communicated with. Even after I ended the service, the owner continued calling me "low-class" publicly in his response to this review. I think his own messages and response speak for themselves.

My pool looks cleaner than it has in years! And they actually show up on their scheduled days and…read moretimes, unlike the parade of other companies I've used in the past. I highly recommend them!

Vintage Pools - Concrete pool shell.

Vintage Pools

(53 reviews)

This is our second pool built by Vintage and the construction and quality of the work is superb…read more Gary, the owner, uses only the best sub contractors. Every contractor that came into our yard was knowledgeable, hardworking, and polite. They were available to answer any questions and made sure they cleaned up before they left. We were told that the pool would be completed in 120 days and it was, even with delays because of weather. Once construction started we dealt with Teri, the scheduling manager, and Jon the supervisor who oversaw the construction of the pool and kept us informed of the process from start to finish. Teri is a gem; she schedules all the workers and lets you know when they will be in your yard. She is there to answer any and all questions. Jon is the person that makes everything work. He comes after each step of the pool construction is done and frequently visits to make sure you are up to speed on the process. His job does not end once the pool is complete he continues to visit and make sure you understand the operation and your responsibility as a pool owner. Jon explains everything in detail. A word of caution, whether you use Vintage or another company, make sure before signing the contract that in the plan design that all inspection codes are met or will need to meet in order to pass final inspection. You will then know if you will have additional financial responsibility. Finally as a pool buyer please understand that all the pool builders in the valley are using the same contractors so delays because of weather etc, are inevitable. Be patient. Gary, Teri,and Jon do their best to make sure everything is done in a timely fashion. If you want a great pool at a reasonable price, quality construction, and people who care about you as a client you can not go wrong with Vintage, a class operation.

Based on my personal experience, I cannot recommend this company. At the beginning, everything…read moreseemed professional, but after most of the payment had been made, my experience changed significantly. In my opinion, there was a lack of organization with scheduling, and the project took much longer than I had been led to expect. I also felt that the contract and what was included in the project were not explained as clearly as they should have been. As the project progressed, I was told that certain items I believed were included were not, which created confusion and frustration. I believe a company should be transparent and clearly explain the scope of work, timeline, and any limitations before asking customers to make substantial payments. Unfortunately, that was not my experience. Overall, I was disappointed with the communication, organization, and transparency throughout the process. Based on my experience, I would not choose this company again or recommend it to others.

Aqua Angels Pool Service

Aqua Angels Pool Service

(6 reviews)

I put out a Facebook quote and they responded, we set up an appointment for Darian and amber to…read morecome out. The pricing was super reasonable, they have great knowledge, and are super down to earth. It feels like your dealing with people and not a company. We hired them on the spot and they started the cleaning the first day. They send pictures after they are done so you know they were there, and the pool looks great!

I do not understand how there are so few reviews on here. Lemme tell you, these people are freaking…read moreamazeballs fantastic beyond the telling of it. We moved into a house with a dinosaur level of old hot tub, something was found to not work in inspection and the old owners had someone "fix it" through their warranty. They did not fix it, at all. That's a whole other story I'll spare you. It was later mostly fixed. Then everything started falling apart after we got our own warranty, and the company we found who were also great sold it and closed up shop. Recently I went to clean the spa to refill it, and noticed it was literally falling apart. I had to stop cleaning it as I couldn't, so I jumped on here to try and find help, most responses I got said they weren't taking on new clients. Enter DJ and amber. Heaven sent magical beings. DJ gave me a fair estimate to replaster and paint it, came back maybe 6 times in 2 weeks to get it all done, was beyond responsive, hilarious, fun, my doggie loves him, and he's the type of guy I'd 110% be friends with. I was away while he finished fixing it up, and got endless updates in text and picture form and appreciated it more than I could express. I recently got home and found out the company sent by the warranty to fix the heater and the pump did neither of them. So I called DJ and he said he'd be over in 20 minutes to take a look. This guy is my hero, and though the issues are still bad and we're still getting bs runaround responses from companies, I feel safer and better knowing that when it comes down to it he'll make sure everything gets done. After being screwed over and burned by so many contractors over the years, it's so incredible to find someone who goes beyond above and beyond to get the jobs done. I don't ever wanna use another company as long as I have a pool or spa in my yard in Vegas.

Laguna Pool & Spa - landscaping - Updated October 2026

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