Tyler Jacobson, the Internet Sales Manager at the Raiders Way large facility handled the sale of…read moreour new Spa. He did a great job at teaching us the various models and values of each, new and used. We purchased a new Cal Spa 8' x 8', 8 seat spa. He outfitted us with a cover, steps, and chemicals. The crane delivery operator did a great job lifting the spa over our house and the two installers from Hot Tub Liquidators were super skilled with a difficult placement with a 8' shy crane lift placement. Tyler and his company, Hot Tub Liquidators have my endorsement for anyone desiring to purchase a spa. You will be pleased with the experience. H. Mickey Barrett, PE

From the second we walked in the showroom Tyler gave us great service never over selling , he…read moredidn't have to. Product was great his information even better. We bought and today was crane day. Superlative job done by Aaron their installer and the crane company!!! A plus job All in all we love spa liquidators. No need for you to shop any further.

Exceptional Service and Customer Care!…read more We have been extremely pleased with the quality of service and professionalism this company consistently delivers. Their weekly pool service is reasonably priced, reliable, and accommodating, particularly when unexpected circumstances arise. Living in an area of the valley that experiences significant wind and debris, we especially appreciate their willingness to address the additional challenges that come with maintaining our pool. What truly sets this company apart, however, is the knowledge and professionalism of their technicians. They do more than simply identify and resolve problems. They take the time to explain how our pool equipment operates, help us understand the best approaches for our particular conditions, and offer practical guidance based on how we use our pool. That level of expertise and genuine customer care is not something you encounter with every service provider. Their attention to detail and accountability are equally impressive. Following each weekly cleaning, we receive a photograph confirming that the service has been completed. When we have experienced occasional leaks or equipment issues, their team has been responsive in making repairs, following up to ensure the work was done properly, and remaining available to answer additional questions. It is refreshing to work with a company that takes pride in its work, stands behind the services it provides, and values keeping its customers informed. They have earned our confidence through consistent performance, knowledgeable technicians, and exceptional customer service. Five stars are absolutely well deserved, and we would gladly recommend them to anyone looking for dependable, knowledgeable, and reasonably priced pool service!

​Stay away--sales-driven company with terrible weekly maintenance…read more ​I hired Priority Pools based on their high ratings, and over the course of more than a month under their care, my pool was green with algae. ​Key Issues: ​Constant Upselling: Right after onboarding, they tried to sell me unnecessary overhauls--including a new saltwater cell, completely missing that my pool already had a one-year-old salt system running. ​Poor Tech Knowledge & Reporting: The technician assigned to my weekly route didn't speak English, which doesn't have to be a problem, but he didn't seem to know I had a saltwater pool despite my messages to the company and they assured me that he was aware. Weekly reports lacked basic chemical breakdowns and only provided a photo of a meter. ​Weeks of Ignored Algae Blooms: Despite multiple messages alerting them to worsening algae over several weeks, proper testing (like CYA) wasn't done until a company leader flagged it when called me after I notified them I was cancelling. ​Offering free service doesn't fix persistent bad service. I had to hire outside help just to restore my pool. Look past the marketing and check their most recent 1-star reviews before hiring them. I don't take this review or my experience lightly, I don't do bad reviews.

They caught my attention with their grand opening coupon and made me a customer with their…read moreexcellent customer service. I never learned so much about my pool in such a little time. They told me about the benefits about switching from chlorine to salt water pool. I've have my pool for about 14 years and I've looked into switching to a salt water pool but never did. After talking to them about how to maintain a salt water pool and the benefits, I'm definitely convinced. I'm excited to start the process and say good bye to those pesky chlorine tabs. I like their prices and they are in such a good location. They also offer free water analysis to help keep your pool sparkling clean. I know I need all the help I can get.

This pool supply store's employees were beyond rude. My husband went into the store to buy a scrub…read morebrush that was clearly market $9.90 on the shelf. When it rang up it came up $15.90 and they would not honor the advertised price on the shelf. We called and spoke to the number on their card and received the same rude interaction. Their excuse was 'we've been too busy to update the prices on our shelf, sorry'. Will never be going back to this store again

Fast, friendly and knowledgeable service. A-1 is TOPS! Call A-1, you won't be disappointed!read more

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

Brian T came by a serviced the pool. He did an amazing job and helpful with any questions. Thank…read moreyou Brian!

The service was great. Bo was very professional and he explained well what the issue and the…read moreservice was.

My wife and I will be relocating to Las Vegas from the East coast and recently completed…read moreconstruction of our forever home in one of Las Vegas' newest planned communities. I manage large capital projects for a Government agency, so I understand design and construction...but absolutely nothing about pools or the Las Vegas market. So we spent months researching before deciding to actually contact two (2) national chains and one (1) local company to discuss our vision and get estimates. Besides the obvious customer reviews and feedback, we were most interested in the company's project portfolios. We wanted to be sure the company had a history of creating the total backyard environment we envisioned. All three (3) had extensive experience creating the environments we wanted for our back yard...a complete package that included a desert landscape theme with lighting and irrigation, free-form pool with wet-deck and Zion-like rock waterfall, stand-alone spa, pergola-covered seating area and fire pit. All three (3) companies were able to send someone out to the house relatively soon after initial contact. Danny Lovio arrived exactly when he said he would and spent the first few minutes introducing himself and California Pools. Then...he spent the next hour LISTENING to our vision...asking questions to clarify, offering suggestions and alternatives...but more LISTENING than talking. And we had some very specific expectations and desires...specific color palette, pool features, landscape elements, sight lines, etc. As I would expect from a designer, he made sure we understood the process, limitations of our lot and budget...and he offered alternatives that might enhance our design vision and operations/sustainability. The one thing he DIDN'T do...was try to force his design vision onto us. He was very up-front about the potential cost and promised to put together a plan that fit both our vision and budget. At the end of the session, we were favorably impressed enough to pay the $250 design fee and move forward with the design/estimate process. All three (3) companies estimated 2-3 weeks to get back to us with the concept design and estimate. One (1) week later, Danny sent us his design concept package and detailed cost proposal. The design included the 3D video and the 5-page proposal included a detailed breakdown of all the elements...excavation, plumbing, electrical, concrete, equipment packages, decking, landscape, etc...to include add/deduct options that would allow us to tweak our budget. To say that Danny "nailed it" would be an understatement. He captured everything we envisioned...only better. What was really impressive, was that he managed to relay exactly what we envisioned to his landscape consultant...who also nailed exactly what we had in mind. We asked Danny to make a couple minor adjustments to the spa and color of the waterfall...but we essentially had a final plan we loved within 2 weeks of initial meeting. Construction schedules are a nice planning tool, but seldom survive the first shovel of dirt. Caliche soil, rain, wind, temperatures, labor disputes...can devastate the schedule. The construction manager's challenge is to adjust to those issues to keep the project moving forward and manage the customer's expectations. Mario Villegas is one of the best...always keeping us aware of progress with pictures and videos...and making us aware of any potential problems. The actual schedule exceeded the original 12 week schedule, but delays were legitimate weather issues...and we always knew what was happening. Throughout the process, I got the strong sense that we received the same level of attention to detail he would give to a family member. And besides being good at his job, Mario is one of the nicest, most genuine, people I've ever met. That goes for Danny too! Bottom line...this was a great experience for us with an amazing outcome. If you are in the market for a new pool, you owe it to yourself to give Danny, Mario and California Pools a close look.

From design, through construction, and after care, their team was always there to guide use through…read morethe process. They are great.

I found this company to be professional and attentive. I needed a new pool vacuum and felt…read moreoverwhelmed with my online research. The gentleman that assisted me was knowledgeable and I now have an operational unit. Their prices were fair and I received a valid $100 rebate voucher for my purchase. I would definitely recommend this company!

Great people and extremely helpful. Always has what we need in stock with great prices. I highly…read morerecommend this place.

We bought our Wonderful Swim SPA from Mike 3 years ago, recently 3 pumps shut down and I called…read morefor service. Mike sent his team right away to check it out, luckily it was only a couple fuses. Problem fixed, no charges thanks to the warranty they provided at purchase. Thank you Mike and your team.

I found Mike on Yelp. He listened to my needs and found me. Product that was perfect for me. He…read moreworked with my budget, answering all my questions. He made sure I was 100 percent comfortable with the product. Delivery was a breeze. Communication and service is very much still alive with L V Hot Tubs. They can even service your spa after you purchase if you are too busy to do it yourself. Thank you Mike. I'll be recommending you..

We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the…read moremid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools.

Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.

Paul and his staff are amazing. They have phenomenal customer service. I bought a 6 person hot tub…read morefrom Paul. He gave me a great deal. The customer service I got was amazing. I had to call a couple times for questions and to make a service call. They sent someone out the next day and handled everything I needed.

Semi-inground spa buyer Have owned it for years…read more It's fantastic I wouldn't have it any other way. Easy maintaine no chlorine Great process service is in house