I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

From the second we walked in the showroom Tyler gave us great service never over selling , he…read moredidn't have to. Product was great his information even better. We bought and today was crane day. Superlative job done by Aaron their installer and the crane company!!! A plus job All in all we love spa liquidators. No need for you to shop any further.

I cannot say enough amazing things about Hot Tub Liquidators in Henderson. From the time we walked…read moreinto the door our salesperson, Tyler, greeted us with courtesy, professionalism and extreme knowledge of the product he represented. He recommended an electrician for our outlet needs as well. John and his crew from JnB Electric, LLC did an amazing job in providing what we needed to hook up our hot tub. Finally, but equally important, was the delivery team of Aaron and Aaron...two super nice guys (with the same first name) who delivered, hooked up our hot tub and explained all the ins and outs of our hot tub. Scott and all the incredible people at Hot Tub Liquidators are second to none!!! We recommend them above all! We love our Hot Tub.

They were amazing from the start. I knew exactly what pool I wanted, I went in and saw the Pools on…read moredisplay, and they had the one that I had imagined in my head. Everything was laid out for me to understand: each phase ; each stage. Any questions I had I would call and they are the best office staff that I've had the pleasure of dealing with. The work crews that came out were such hard working men and would clean up everything when they were finished, which was great because I live in an HOA community that is as strict as I have ever encountered ( having lived in HOA communities before). The pool was just completed last week, and it's beautiful. My entire backyard has been transformed from an ugly, barren, mess into a relaxing place I plan to enjoy. I would recommend them to anyone wanting an inground pool. There are so many benefits to a ceramic/fiberglass pool that I was unaware of, and I've had inground concrete pools most of my life.

We had an excellent experience from start to finish!…read more Charlie Yoder was our sales representative, and he was great from the very beginning. He made sure we new all of our options, was patient with all of our questions, and made sure we stayed informed every step of the way. Jose was our construction guy. He and his team went to work quickly on our yard. From start to finish, we were impressed with the process. Jose also did all of our inspections and made sure we knew what to expect every step of the way. After the pool was completed, he came back out and gave us a full tutorial on our pump, how to clean the pool, how to use our bolt down pool cover, etc. Chilo and his crew did our decking and concrete. We added a little more decking than what comes the pool, and gave him creative control to make it fit asthecially with the yard. He knocked it out of the park!! During all of this, I was also corresponding with Tommi in the office. She kept us informed of the next steps in the process, what to expect, and when payments were due for each phase. Always friendly, and responsive when I would email with any questions or concerns. After our pool was completed, I went back down to Renaissance to pick up our final packet from Charlie. It was bittersweet because at the end he gave me a great big hug, and it honestly felt like I was saying goodbye to a good friend. He always made me & my husband feel like we were his friend, not just a sale or a transaction. After working in customer service and management for over 25 years, that type of client relationship goes a long way! We bought our home 18 years ago with the intention of putting a pool in our yard. Charlie made our dream a reality! All in all, I would highly recommend seeing Charlie and the Renaissance team if you are in the market for a beautiful pool that will be installed way quicker than a concrete pool!

Priority Pools THE VERY BEST Pool Company in Vegas! They are…read moreAWESOME! Alejandro saved our little Ppol Cleaner( we named it Herbie ), is sucked up a huge ball of plastic some how and he worked his magic and saved our pool pump! Thank you Alejandro for being an AMAZING POOL PROFESSIONAL !!!! Nobody is perfect, but when confronted with an issue they respond immediately and appropriately. Way to go Priority... you are awesome !

We've used Priority Pools since our brand-new pool was completed three years ago, and the…read moreexperience has been extremely disappointing. In that time: * The heater has failed twice (and is currently not working again) * The chlorinator has been replaced * The pool lights have been replaced twice * The silver quartz finish already looks stained and bleached Maybe some of this is poor Hayward Industries equipment, but it's hard to know because the service tech changes constantly -- about every 6 weeks -- so there's zero accountability or continuity. This is a saltwater pool, yet instead of properly diagnosing or maintaining the chlorinator system, they routinely dump gallons of liquid chlorine into the pool every week. Actual "service" often feels limited to: * Emptying the leaf basket * Lightly brushing the pool * Adding chemicals And nearly everything beyond that becomes an extra charge: * Chemicals? Extra. * Filter cleaning? Extra. * Repairs? Extra. * Someone coming out because the system they maintain stopped working? Extra. Worse, many of the techs seemed unfamiliar with how the equipment even operates, making service calls frustrating and unproductive. What really bothered me was adding up the actual cost over three years. Once you include all the side charges, repair calls, chemical add-ons, and maintenance fees, the true cost is easily several times higher than the advertised "weekly service" price. The marketing and online reputation look polished, but our real-world experience has been expensive, inconsistent, and lacking accountability.

Greencare pools just finished an installation of 65ft of Deco drain around the pool, they did a…read moreoutstanding job and it looks great. Quality work with great communication. Highly recommended

We were having issues with some markings/discoloration on our pool (replastered last year). Upon…read morereaching out to Blaze (spelling?) who had apparently taken over from our previous rep Luis- we weren't getting any answers other than that our pool vacuum was put in too early (it wasn't). After posting my issues here- Greg immediately reached out and offered to come check it out himself. He came, explained how to repair the issue and assured my husband that if there truly was any plaster issue he would address it through the warranty. They worked everything out to my husbands satisfaction (he can be even more critical than me). If anything changes I will update accordingly but as of now our issues are resolved pending an acid wash. If you have any issues- reach out to the office directly.

I had an amazing experience working with Pools R Us from start to finish. From day one, they were…read moreprofessional, transparent, and incredibly easy to work with. I worked closely with Ben, who really took the time to understand exactly what I wanted and brought my vision to life. He collaborated with me on the design, paid attention to every detail, and the end result is a pool that honestly exceeded my expectations! It looks absolutely incredible. What I appreciated most was how honest and straightforward he was throughout the process. There was never any pressure or upselling. Just genuine guidance and expertise. The entire team was responsive, communicative, and made everything feel seamless. On top of that, their pricing was very reasonable, especially considering the quality of work delivered. I couldn't be happier with how everything turned out and would highly recommend Pools R Us to anyone looking to build a pool. Truly a great experience all around!

Xterior Creations have been nothing short of amazing! I…read moreinitially reached out to 5 pool builders to spec out a potential project I had roughly designed for our backyard. Although the other pool designers/builders did reply and some actually showed up to take photos, measurements and do a mock up design, Jason Jolfs of Xterior Creations took the cake on this one. Jason was very thorough and listened to everything I showed and explained to him about my backyard ideas. When I received the renderings back from Jason we had a winner. Out of all the designers I had met with, Jason nailed every single little detail I had shown and mentioned to him. He even included where our little chihuahua would be relaxing on the artificial turf in his rendering. Not to take anything away from the other designers since they all added their own design ideas/suggestions in the renderings but Jason just had every single thing we wanted in the design he created 1000%. The build process was swift and smooth thanks to our amazing project manager Marco. He was there with us every step of the way and walked us through everything we were to expect and encounter. The steps and time frame was quite accurate as well barring any weather delays. From the dig team to the truss to the concrete and plaster it was a very fun and interesting process to see happening. Marco always stopped by to check on the project and went above and beyond fixing/sorting a few things out himself when needed. For the cost of this pool project which was below the others bids, we definitely got our moneys worth and have been recommending Xterior Creations to friends and neighbors. Major thanks again to everyone we worked with Jason, Marco, Yajaira, Mayra, Kendrick, Rocky, Jonah! Sorry if I missed anyone else but Thank you to everyone who we worked with and made this Oasis in our backyard happen!

If you're looking for a pool builder, we highly recommend Xterior Creations!…read more From the initial design to the final walkthrough, their team was professional, knowledgeable, and communicative every step of the way. They listened to our ideas, kept us informed throughout the project, and delivered exactly what they promised. The craftsmanship and attention to detail exceeded our expectations, and our new pool has completely transformed our backyard into a beautiful, relaxing space that our family will enjoy for years to come. A special thank you to Dan, Jason, Yajaira, Mayra, and Yovany for making the entire experience so enjoyable. Your dedication, professionalism, and outstanding customer service made all the difference. Thank you, Xterior Creations, for bringing our vision to life--we couldn't be happier with the final result!

The space is small but they have what we need to maintain our pool equipment. The staff are…read moreknowledgeable and willing to work with you to find the right part or order it. Definitely choose to come here for the service. The pricing is reasonable too when I've compared it to shipping from elsewhere.

These guys are amazing!!! I ordered a part yesterday and it arrived less than 24 hours later. The…read morecustomer support when I called answered all my questions and they were extremely helpful. I can't tell you how impressed I am with this company using them for the first time. Highly recommend!!

Semi-inground spa buyer Have owned it for years…read more It's fantastic I wouldn't have it any other way. Easy maintaine no chlorine Great process service is in house

Paul and his staff are amazing. They have phenomenal customer service. I bought a 6 person hot tub…read morefrom Paul. He gave me a great deal. The customer service I got was amazing. I had to call a couple times for questions and to make a service call. They sent someone out the next day and handled everything I needed.

We interviewed about 8 pool companies and chose Mission West pools. Their overall cost was in the…read moremid-range; however, we chose them because of their PM - Desiree. When we first spoke, she was upfront, polite, professional, and easy to speak with. In addition, she promised to be THERE for us with any questions or concerns. And, this was spot on! We are very glad that we did choose her and Mission West. Here are the pros and cons: Cons - Seriously, the PERMITS with the city will take forever. If you tweak it after it gets approved, add another 2-3 months!! We started in Nov 2022, and due to waiting for permits, we were not done until June 2023. Lessons learned: Make sure you review it with the PM before submitting it. There was "loss" in translation on the diagram and we had to tweak it to make it work. - We went with the white plaster. Filled with water, it is light blue. Once you chose it, you are stuck with it for the next few years until you decide to redo the plaster. If we had to redo it, I would have gone with Blue plaster with quartz blue pebbles. Pay a bit extra. - Contractor availability. Most of the pool companies contract with specific companies. There were times that we had to wait for these companies to complete other jobs before ours could continue. As a result, the project was delayed a few days/weeks. - Hayward water pump is painful. Glad that it is far away from the main house. It is noisy and loud. For a new machine, we had issues with "high T Cell temperature and various warnings". Wish they used a different vendor. Also, wish they have two SEPARATE pumps - one for the main pool and one for the spa. - Wish we bought LARGER mosaic for the middle of the pools. However, once the plaster is down, no more mosaics...LOL... Pros - This was easy: Desiree. Our family loves her. She is very personable and is always there for us. When we call her, she usually picks up or call us back within 24 hours. The communication was EXCELLENT. She really cared and we really appreciate her hard work. Note: if she did not know the answer, she always got back to us quickly. In addition, she would bring her kids. And, our kids would spend time with them... she is very cool. - Pedro the concrete guy. Don't know how to say this, he is an amazing person. Did an incredible job with the landscape and artificial service. - Alfredo rocked it with the electrical work - Sergio kicked butt with the excavation Overall, despite the hiccups, Mission West came through. Pool is great. Would highly recommend Mission West Pools.

Personally, I enjoyed working with Barry during the construction of our pool, and the project…read moreitself went smoothly at the time. However, over the years, we have had them return multiple times for recurring cracks. Each time, the repair involved filling the cracks, which unfortunately did not appear to resolve the underlying issue, as the same cracks kept returning. Earlier this year, I contacted Doug and again regarding the same problems. I was told the cracks were likely due to seismic activity. Based on our observations, we are not convinced that is the cause. Additionally, there is currently a metal piece protruding from the side wall they built, along with other issues. We have documented these problems over time with photos and emails. After raising these issues again and requesting further assistance to address the underlying problem, we did not receive any additional follow-up communication. Because of this, we are now exploring other options to resolve the issue. Overall, while the initial build experience was positive, our experience with follow-up repairs and warranty support has been disappointing. I am sharing this so future customers can be sure to ask detailed questions about warranty coverage and long-term repair solutions before moving forward.