They were amazing from the start. I knew exactly what pool I wanted, I went in and saw the Pools on display, and they had the one that I had imagined in my head. Everything was laid out for me to understand: each phase ; each stage. Any questions I had I would call and they are the best office staff that I've had the pleasure of dealing with. The work crews that came out were such hard working men and would clean up everything when they were finished, which was great because I live in an HOA community that is as strict as I have ever encountered ( having lived in HOA communities before). The pool was just completed last week, and it's beautiful. My entire backyard has been transformed from an ugly, barren, mess into a relaxing place I plan to enjoy. I would recommend them to anyone wanting an inground pool. There are so many benefits to a ceramic/fiberglass pool that I was unaware of, and I've had inground concrete pools most of my life. read more

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We had an excellent experience from start to finish! Charlie Yoder was our sales representative, and he was great from the very beginning. He made sure we new all of our options, was patient with all of our questions, and made sure we stayed informed every step of the way. Jose was our construction guy. He and his team went to work quickly on our yard. From start to finish, we were impressed with the process. Jose also did all of our inspections and made sure we knew what to expect every step of the way. After the pool was completed, he came back out and gave us a full tutorial on our pump, how to clean the pool, how to use our bolt down pool cover, etc. Chilo and his crew did our decking and concrete. We added a little more decking than what comes the pool, and gave him creative control to make it fit asthecially with the yard. He knocked it out of the park!! During all of this, I was also corresponding with Tommi in the office. She kept us informed of the next steps in the process, what to expect, and when payments were due for each phase. Always friendly, and responsive when I would email with any questions or concerns. After our pool was completed, I went back down to Renaissance to pick up our final packet from Charlie. It was bittersweet because at the end he gave me a great big hug, and it honestly felt like I was saying goodbye to a good friend. He always made me & my husband feel like we were his friend, not just a sale or a transaction. After working in customer service and management for over 25 years, that type of client relationship goes a long way! We bought our home 18 years ago with the intention of putting a pool in our yard. Charlie made our dream a reality! All in all, I would highly recommend seeing Charlie and the Renaissance team if you are in the market for a beautiful pool that will be installed way quicker than a concrete pool! read more

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I would highly recommend that you bypass this company. The owners, including their daughter, are liars and this system of lies perisists throughout the company. Aside from having poor business acumen, they are unresponsiveness, inaccurate, self-centered, predatory, and just plain rude. After litigation, we were able to redeem a portion of our payment due to their poor performance! It took nearly 2 years for our pool to be completed. If only I had done more research, I would have never entered a contract with this company. read more

Renaissance Ceramic Pools & Spas - Our backyard for an entire summer! - Hot Tub & Pool Near Me - Henderson, Nevada

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Aside from all the benefits that we were told about fiberglass over concrete being false, finish deteriorating and not installing a separate cleaner connection, which is standard everywhere else, fast forward 8 years. A crack with water leaking and being ignored by warranty now say due to an unpaid balance, warranty won't cover. Mind you, I've been in office many times over the years with no mention of it. Courteous staff, but issues never got resolved with any of the problems that arose. Warranty isn't wort paper it's written on apparently. read more

Absolutely a TERRIBLE experience! This is a pool we bought for a home we already sold in May 2021. It's now June 30th. We, along with our Realtor and the buyer's agents arrive at nothing but dead ends when trying to talk to the office. No, we have not held up funds from the lender (it's based on progress and look at the progress in the pic). Blaming the city inspector was the other game played. Today- their phone number doesn't even work when you call. Run! The sad part is that we really trusted Heather (the owner's daughter) because this was a family business with years of experience. Yikes! Something must have gone really wrong in the last year or so. Jose, our contractor and Jesse the landscaper were the only two pleasant experiences we've had as both men are excellent. Update: As of September 2021 the pool that was started in APRIL is STILL NOT DONE. This is a ceramic "drop and fill" pool that literally should have been completed in 6 weeks. You can't make this stuff up... NEVER AGAIN. read more

Renaissance Ceramic Pools & Spas - Pool shell sitting idle for MONTHS. - Hot Tub & Pool Near Me - Henderson, Nevada

Just basic customer communication. If you have an issue and need warranty work you will have to beg for a response. I've owned my jacuzzi for 2 years and this is my third warranty request. Each time takes a lot of emails and phone calls to get them to assist. I will say the guy who comes out and does the work is fantastic though (I believe his name is Jose). read more

We are so in love with our pool! Thank you Renaissance team for always being a great help! We signed in September & are finally done today! Total dig to install time was only about 4 months! We are so excited for this summer! read more

Renaissance Ceramic Pools & Spas - 12x25 Corinthian by Latham - Hot Tub & Pool Near Me - Henderson, Nevada

I'm on my second pool, and just like the last one, not only has it been incredibly easy to maintain and awesome to swim in, anytime any issues come up, whether it would be with the unique copper water cleaning system, or any of the equipment, they are always are available to answer a question or to send somebody out when you need them to. I continue to refer them to everyone I know who's looking at pools and Jacuzzis read more

Renaissance Ceramic Pools & Spas - Hot Tub & Pool Near Me - Henderson, Nevada

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Renaissance pool put our pool in and they did a very good job. They took care of clearing the Earth away hiring people to put up the wall around the pool hiring the person who put the decking around the pool. It was a very easy experience working with Tim Hanson and I recommend you call and get a quote before you go any place else read more

Renaissance Ceramic Pools & Spas - Pool after decking - Hot Tub & Pool Near Me - Henderson, Nevada

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We shopped for a 2-3 person above ground spa in Fall, 2020 at Spa Liquidators and Renaissance. Renaissance is the local distributor for Jacuzzi and Liquidators stocks several brands. The hard sell tactics at Liquidators was off-putting and they deliver every spa by lowering it onto the property with a crane. This adds a few hundred $ to the cost. We chose Renaissance because we like the history and proven reliability of Jacuzzi. Tommi was our primary contact for the purchase and she was very efficient in working out details for delivery. Because of the supply chain problems, our special order spa (240 v rather than 110 v) took 5 months to be delivered. This in no way was the fault of Renaissance. Jose directed the delivery and setup in the yard. All went very smoothly and they easily delivered the spa on its side through our 33" gate on 2/14/2021. We have had two problems with the spa. The temperature probe failed after 8 months and was replaced by Jose soon after we reported the problem. Cosmetically, the panels surrounding the spa body weathered very badly within 6 months of installation. When Jose replaced the probe he took pictures of the panels, submitted them to Jacuzzi and 2 months later installed new panels. Both repairs were of no cost to us. Tommi followed up the final installation to be sure we were happy with the spa . So, yes, I am pleased with our choices and would highly recommend Renaissance. read more

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Really poor customer service. I've been waiting for a warranty repair since December. They don't return calls. I actually stopped in twice to follow up and ordered a cover assist lift. This was a month ago! I just left my last message. If I don't receive a response today; I will call Jacuzzi and apprise them of the situation. I have been beyond patient. I cannot recommend this business. read more

I stopped by the other day to check out the selection of big green eggs they carried. Wide selection to choose from. This location is phasing them out as they no longer will be a dealer at some point. The customer service that I experienced was pleasant and they treat you nice. So sad to hear they are getting rid of BGE. read more

Long story short these guys run a really terrible business. If you can find another company I highly suggest going with anyone else, but this place survives because fiberglass pool install is rare around Vegas. They are slow, unresponsive, inaccurate, and overall do not care about your project. The pool install from signing and paying the deposit to finishing the installation of all included parts took over 3.5 years. Yes three and a half years to complete a fiberglass pool! It did eventually get finished but it took many unanswered calls, lots of days where they didn't show up, and it's impossible to reach the sales person for questions (this is also the owner's daughter), Heather. At some point Heather quit to start another pool company but was able to bring her existing projects with her. So you get to attempt to call/email Heather and Renaissance to barely get a response from either of them. Payments were constantly posted to the wrong account for thousands of dollars. The installer's work was decent but they do not care about damages or your landscaping, they will dig wherever they want, pile it on decorative rocks, but will not put anything back. Sales/design: B, they are able to put together a nice design but will nickel and dime many change orders including the pool pump. Regardless of what they claim, adding concrete around the pool is very expensive. Install: C+, everything was installed to pass code but the yard was left damaged and parts of the pool pump/filter started leaking immediately. I'm not hopeful this business will be responsive for any warranty claims. Administrative/Office: F, most payments post to the wrong account, nobody calls back, extremely slow to get anything accomplished. Renaissance Pools and Spas (aka Caveman Rock and Waterfalls Inc) is expensive, slow, unreliable, and they do not care about the customer. If there were more fiberglass install options this company would be long out of business. read more

I signed my contract with Renaissance Pools in January 2022. There is NO ONE who will manage your project. I have gone to the Contractors Board to seek a resolution. It is 9 months later and still, my pool is not done. FIND the right pool company before doing a pool. read more

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Thank you Tim Rueben and Sonia.and entire Renaissance team. We are ready for summer. Our pool is beautiful. Rueben did a great job installing our pool and explaining everything they were doing. Tim our sales guy stayed in touch thru the whole process and was always available to answer questions. Time line was perfect we were told 9-12 months and it was finished in 10. We couldn't be happier with our new pool read more

Renaissance Ceramic Pools & Spas - We are ready for summer. Thank you Tim Rueben and Sonia. Our pool is beautiful. - Hot Tub & Pool Near Me - Henderson, Nevada

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These people are very knowledgeable about what they doing. You want to spend a little bit extra for lifestyle pool these are the people who do that right. Highly recommended read more

As with all the other complaints with this company, I will never recommend Renaissance Pools. Tanya does not return emails or calls. Promises it will be done in time for summer now we are in July and pool not done ! Signed contract 4/2021 and already paying finance company !!! So frustrating!!!. DO NOT SIGN with Renaissance Pools. They only have 2 workers. Jose and somebody else that does all the outdoor work. Jose has been pleasant and I'm sure his doing the best he can but the company itself is HORRIBLE!!!! read more

We had our pool opened since July, and I must say that we just love it. It took longer than expected to complete, but in light of the pandemic, I wasn't surprised as the subcontractors struggle to keep guys employed. The pool itself is gorgeous, and we've been in nearly every day since it opened! There are so many pros to a fiberglass pool, such as the color options, the fewer chemicals you will need, to being able to pick an appropriate size for your space (concrete guys want to take up your whole yard to meet their minimum). read more

Renaissance Ceramic Pools & Spas - Before - Hot Tub & Pool Near Me - Henderson, Nevada

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If there was a 0 star option this company deserves it! Worst experience ever. Customer service is non-existent to absolutely atrocious. Never return calls or emails, most of the time when you call you get the answering machine. Had to physically drive to the location 2-3 separate times just to get someone to helpe because they don't return calls or emails. We orderes a spa from them. They are great and taking your money and everything up front, after that expect nothing or no communication. Our spa hot tub lights stopped working 2-3 months after a year wait just for the hottub Still waiting to get the lights fixed another year later. read more

I would give 0 stars if possible. This company in so unprofessional. After just shy of a year we needed a replacement pump for our pool. When we tried to get the repair/ replacement through the warranty department we were told that we still owed a balance for our pool. Now keep in mind we have received no bill or statement saying we owed anything for almost a year. I was told we did not pay the final 2 phases ($2300). After I provided the proof of payment they then said we didn't pay enough. Now we owe $200. If we had not needed a repair then we did not owe and suddenly I am being told we have no warranty without payment on full. This seems like fraud to me. They never processed our final payment to withhold a warranty that was in our contract that does not state anything not having a warranty if we have a balance. Terrible fraudulent company full of lies!!!! read more

Signed a contract almost a year ago...still no pool! Just a dirt hole that I'm now making payments on! We've had 4 people in our community install pools that signed after us with another company & they're all swimming right now! There's a serious lack of communication...all of the other Yelp reviews hit the nail on the head regarding this! Please do yourself a favor & go with someone else! read more

I'm going to preface this by saying I've never left a negative review for a company. We all have our challenges, especially in the world we live in today. However, we've been trying to get our spa fixed for almost a year now and have not gotten a resolution. Don't get me wrong, some of the employees are great, such as Jose and Tim. But, nonetheless, we have been more than patient. We went directly to Jacuzzi to try to get help and now we are still getting the run around. This is the absolute worst service I have ever received in any industry for any purchase. I would not recommend purchasing a spa from this place, unless you want to get in it three times because it always ends up losing power. We purchased the spa in September of 2020 when demand was high. We already had electrical hookup at our house, which they said was completely fine, no issue. However, that seems to be exactly what the issue is. The spa won't stay on, it throws the breaker constantly, for no apparent reason. We've had both the original electrician and a Renaissance tech come out and no resolution. We just don't know what to do - not trying to blast anyone, just want some type of resolution. I would give zero stars if it weren't for Jose and Tim. If someone at Renaissance sees this, can you please call us. We just want the $10k+ we spent on the spa to be worth it. read more

Great service initially, downhill once the payment was made. My pool has been in the ground since June 2017 and I have yet to receive my warranty paperwork. It's January 2019! I've lost count of how many times I've called and asked for my warranty package. I was always given some excuse! I drove to their store in Henderson at least twice to only to be told someone had or the person that deals with warranty information wasn't there. Extremely frustrated with this business. read more

Run as fast as you can. Signed contract with deposit in December was told six months at the most. Now Tim won't talk to me except via emails. What is he afraid of. read more

I'm so disappointed in myself for not checking Yelp before I ventured into this establishment. My husband and I put a down payment on one of these pools in June 2020. It is now November 2020 and we have accomplished zero as far as advancement on our pool plans. We live in the very far north west of the valley and the only way to reach anybody from this company is to go to Boulder Highway, Henderson to discuss anything. You can call every day for weeks and nobody ever returns your phone call. Communication is horrible. I decided to check yelp today to see if anybody else has these problems and I was shocked to find out that nearly every person who wrote a review has the same problems that I'm experiencing. I made my final phone call to Heather today alerting her that if she did not call me back by the end of business day today that I would be taking my business elsewhere. It's now 3:30 in the afternoon and in a couple hours we shall see if I turn and walk away and attempt to get my $1000 deposit back. So disappointing that a family owned business is run this way. read more

If I could leave no stars I would. Its now September and my moms pool still hasn't been inspected again. Thats right the light still don't work. They just threw the box with the cover in the yard. They haven't come to show us how to use the copper system and if it even works?? My mom signed her contract in January and completion date was July 27th. Well its September and still no final inspection we just want to be done with this company. For a family owned business they are the worst. read more

Walked in and was somewhat greeted with "Sorry I don't have anyone available to help and I am tied up" . I walked around the lot came back in and still no one avaialble for the brown person, yet all the white people had help... smh. Dont waste your time coming to this dirt lot, not worth your time! read more

Stay away. Find another company! This company took 2 years to install my pool. Damaged my wall and gate while digging and wouldn't fix it. Kept telling us we owed them more money. Claimed everything was out and we had to order different that was always an up charge. The last straw they posted one of my payments to someone else's account. I am now fighting with them telling them to find where they pot my money. I have proof from my bank I paid them. Such a shit company poor management the owners wife who is the manager won't talk to customers cause she says they are annoying. BITCH learn how to run a business because you fucking suck ass!!!! Please please please save your time and energy and get a different company. You do t want this headache. I've been waiting for all this to be complete to post this. read more

This review is based on the customer service. We were told we could come in today because they would be available to talk to us. We came from the other side of town. When we walk in nobody acknowledged us. We just awkwardly stood around waiting for assistance. Then finally they told us to go outside and look at their inventory. Great. Then when we came back in, again, no assistance, no acknowledgement, no "give me a sec guys I'll be right with you". Nothing. So rude. Lost our business. Not sure if they didn't take us seriously as buyers or what. I just hated that they didn't even try to assist us or acknowledge us. On top of that, they were talking about lunch plans as my family was just standing there waiting ! Helllooo!! Acknowledge that you have serious customers, your lunch conversation can wait. read more

If you happen to find yourself in front of Renaissance Pools, DO NOT go in, rather RUN as fast as you can the other way. We ordered our pool on June 3, 2021. On that day, I was surprised that the "approximate" date of completion was June 3, 2022, but was told by Heather (the owner's daughter) that it would most likely be finished way before then. We did everything in our power to ensure things could move forward quickly. We ordered a pool that was in stock, we paid an extra $1200 for a pump that was available (the one that was included in our package was delayed). We had all of our landscaping prep work finished by the end of June 2021. We were told many times that the delays were due to weather (which wasn't bad) and supply chain (although that shouldn't have affected us since we ordered only what was in stock).They came out to dig the hole on December 1, 2021. We have sent questions by email that were never answered. ND Concrete was here on 8/5/22 to set the forms for the decking. They said that the inspector would be out on Monday 8/8/22 and that the concrete would be poured 8/9/22. They didn't show up and we had no communication from them or Renaissance until I called Renaissance on 8/23/22. During the next two weeks, I had tried multiple times to contact the concrete company but was sent to voice mail and then told the mailbox was full. I tried sending a text, but did not get a response. Finally, the deck around the pool was poured the first part of September. They neglected to install the railing. Sonia told me they would be here on October 15th to install the railing, but they didn't show up. Then she said they would be here on the 18th, but yet again they were no-shows. Finally, they came October 25th & 26th to finish the job (almost three months from when this part of the project was supposed to originally happen). We were thinking the delay may have been weather related (rain) but two weeks later we were wondering when they planned to pour the concrete. Being unable to contact them directly, I called Renaissance on 8/23/22 and was told by Sonia that the delay was because we had a balance owing (WHY HADN'T ANYONE TOLD US THIS????). She sent me a printout showing all the charges and payments, and there was a credit card payment for $8150.00 that had not been posted on their end. The next day I took our credit card statement into the office to prove that payment had been made. I received at least seven statements showing the charges and payments for each stage of the project and at least 5 of them show different amounts. The only thing worse than their customer service is their bookkeeping. Even on my final "paid in full" statement, it continues to say stage 3 was "short paid" even though that is referring to the $8150 that we paid and they hadn't recorded. While in the office, I wanted to know when the concrete would be poured and Sonia PROMISED to find out and call me before the end of the day. She never called. Later I believe she lied when she said she did try to call but there was no answer. We have three numbers and she did not call on any of them. I called the office that same day at 6/15 p.m. and the phone was answered by Tonya (manager). She said Sonia has gone for the day. She said she would try to contact N&D Concrete. I asked her how she's able to contact them since I was unable to get through. She gave me the same number I already had. I told her David had told me on January 18, 2022 that our pool would be done by mid-April, and May 1st at the latest. She said he was a used car salesman that wanted to work there, and he didn't know anything about pool construction. She said "I have to go, I have work to finish. I did you a favor by even answering the phone after hours." She said there wasn't anything else she could do for me. She was very argumentative and didn't want to hear what I had to say. There were many times they showed poor communication, lack of commitment and lack of integrity. They just don't care. They tell you what you want to hear, and then you wait. Our pool was finally completed on October 26, 2022 (missing the pool season for this year). We were unable to get owners' manuals for the filter apparatus, or the pump (even though they said we were given the pump manual). We were told to go online for that information. We did get an instruction sheet for the pool vacuum because we found it laying in the yard after they left. We spent $60,000 with this company. You'd think they would provide some semblance of customer service, but I have never been more disappointed with a process that should have been a happy one. I'm sorry I ever entered their front door. read more

Absolute worst experience ever. Over a year & a half and still not complete. Change order after change order. Keep requesting more money for failing to do their job right the first time. No way would I recommend this company to anyone. Save yourself a lot of headache & go elsewhere. read more

This has been the worst mistake and nightmare that I have had when hiring this company. It took them more than 1 year to finish the installation of the pool, they only have a few employees and some contractors who do know the business. Be careful with the contract you sign, because everything is in their favor and you have no right to undo the business. They charge extra for everything. I know that there are better companies in the market and more serious about doing business. Do not do business with this company. read more

I have not 1, but 2 friends who have dealt with this company. Please save yourself the trouble and find another pool service. One friend has had to involve the contractors' board to have what was originally supposed to be a 4 month project completed but due to lack of proper project management and lack of communication, it has been over 9 months. During the contractors' board meeting they would not stop making snarky comments to my friend. Then, a second friend of mine had their pool put in BACKWARDS. Just please, save yourself the headache and go elsewhere. You cannot blame COVID, supply shortages etc. for poor communication and lack of proper oversight. How can you expect a customer to NOT be angry or upset when your services are inadequate? read more

Worst customer service ever. Gave down payment on pool in January 2021 with completion date of July 2021. Pool finally showed up in Vegas in February 2022 after being promised every month it was on its way. Was going to cancel contract and bring in counsel to sue for default when they reassured me that they would be done by May 2022. Took a month to schedule digging. Now have had a hole in my yard for over a month with no commitments to set a pool that is sitting here in Vegas. No returned calls. Only half communicate over texts every few days with "in the next few weeks". Would not recommend this company for anything. read more

I have been waiting for a while to write my review to see if I could have one positive thing to say and unfortunately I don't. Like most have said, they are great when you go in and ask for quotes, etc. Once they have your deposit, they are almost impossible to communicate with and your 8 week promised pool takes 8 months. A few of my neighbors have used here and we all have one thing in common- it was a nightmare from start to finish. One task would be completed, then the next step would be ignored until my husband would call them. They told us our pool arrived damaged so that was the reason for one of the many delays. It wasn't damaged. That is just what they tell everyone. No one ever came over to do the final inspection either. Do yourself a favor and a huge yearlong headache and find somewhere else for a pool. read more

- If I could give this company a no star rating I most certainly would. If you are fortunate enough to read this post before doing business with this company it can save $1000's, time, energy and a ton of frustration! Our sales person Heather, the owners daughter came across as very knowledgeable and helpful in the planning process. That is until...we paid the required deposit. That is when all communication on her end STOPPED. We left numerous voice messages and emails for Heather and on the company's "communication" lines. Still ABSOLUTELY NO RESPONSE from them. We ended up filing a complaint with the BBB. This was an additional waste of time. We got duped! I hope this post will encourage others to take our experience into consideration when choosing a company to build a pool. Save time and money. JUST RUN! read more

I knew going in since the pandemic was over that it would take a long time for my pool to be completed. Labor was the biggest issue as well as supplies Tim kept me up to date. in fact I asked to be put at a later date and he did it's not like you can swim in the winter. Anyway my Pool has arrived and soon they will be dropping it in. and completion will be soon Thank You Tim for doing your job read more

If I could give NO stars I would. We began our journey in May 2019 and we are still waiting for our pool to arrive - They stuck us with a surprise addtl cost of $7,000 claiming they ran into additional cost for digging. We were waiting for pool to arrive ftom California for 4 months-The communication and customer service is horrible. I do not recommend this company. I personally believe they must have paid for these positive comments....i find it hard to believe. Its now November 2019 still NO POOL. read more

Whenever anyone, especially service personnel, see my pool, they always ask, "how do you get the water so blue? It looks fantastic!" My answer is, "get a ceramic pool from the folks at Renaissance Pools in Henderson." With very few chemicals compared to concrete pools & low maintenance, this is THE pool to get. We've had it for 12 years & couldn't be happier about our purchase. We didn't initially know much about this type of swimming pool until a neighbor told us that her father built concrete pools for years in CA & if he had to make a recommendation, he'd go with a ceramic pool. We checked it out at Renaissance & that's the choice we made. So glad we did so. read more

Renaissance Ceramic Pools & Spas - Hot Tub & Pool Near Me - Henderson, Nevada

They were very nice when we were spending thousands of dollars with them. But when we needed their help. (ghosted) Had my spa for two years. The little control panel stopped working. So my husband called and it was under warranty. Its been 3 weeks. At first they were going to order the part. That never happened, now they're going to send out a tech. Been calling them twice a week. Always the same "the tech going to call you.." my husband said just order the part I'll put it in myself.. that never happened. There's lots of hot tub dealers in town. Find one that want to HELP their customers, even the past ones.. read more