CHASE BANK? Let me preface this by at least stating that I TRIED to work with this location twice, and the one by my work once. Three STRIKES and you're out. I do not see an option to give them ZERO Star because, in all honesty, that is what these guys deserve. I will also call into the 800 number after writing this review to see if they'll do anything about this.
I have had an account with Chase since 2006 or '07, since the WaMu days. Yes, WaMu. Washington Mutual. And they've been such a great bank, that I've stuck with them. Since then, I've had a few different types of Credit Cards and still do. All account activities have been smooth to read and decipher; however, that is not where my complaint lies.
I went into this location multiple times, only to be left utterly disappointed. I don't know if it's my skin color or what, but 2 locations and similar treatment? Something is WRONG. I currently bank with Bank of America, Umpqua Bank, and Chase. Believe it or not, the latter is very close to being terminated after my new incident. By the way, these 3 are not my only banks, but the one's I use often, and BofA being my main.
I was thinking about opening up a Savings accounts which would later become a Business Account. I explained this to John, who very much advised that I come in with an appointment. Having looked around, the location was not busy at all and I wondered why he didn't even ask me to sit tight and he'd take me as a walk-in. He explained that it would take about 30-35 minutes minimum to make the account, and would like to give me the attention I deserve and not just rush through it. I said that sounds fair; the time was roughly 5:45-ish, and they close at 7pm (so ample amount of time to have had me sit and take care of me then), so I said alright I'm good with making an appointment, and only if I can see him around 6pm. He said that would work, and that I show up no later than 6:15pm, because he's reserving this time for me. I said that is fine, and that I would be there for sure between those times.
Fast forward to my appointment today, which was at 6:00pm (he had jotted it for 6:15pm on the calendar). I got there at 5:55pm, and the lady there immediately tells me that John has taken a walk-in, and he won't be with me anytime soon, and whether I'd like to just sit tight until he's finished with them or reschedule for another day. I explained to her that I went through the Walk-In situation and was lectured about how I should make an appointment FIRST. Now he's taken a walk-in customer? Is it because they're white and I'm not? I didn't say this part to her, but I did explain to her that he told me that I must make an appointment & that is exactly what I did. And I told her I can't wait that much more because I've gotten the run-around from 2 locations now, and I've simply wanted to make an account. What is so hard about doing that? I reluctantly told her that I would wait and wait is exactly what I did. After waiting for John for 30 minutes, I decided it was time to leave and go open an account elsewhere. Granted most banks are closed after 6, the 7pm time appealed to me. Now I will put up with the hours of another bank, and go deposit my money elsewhere.
I have banked with a lot of different banks & locations in the past, but never have I felt more neglected and rejected by a bank. John, if you get to read this, I gave you over an hour to redeem yourself, and you did not have the decency to call me back and apologize which further confirms the notion that my money's not good there.
I have never written a review before, but I guess we all start somewhere. This should tell you how poorly I think of this location, and its staff. Oh, and let's not forget the one that's near the Cornell exit (about 5 minutes from this location). 7320 NE Butler to be exact. But at least they did not make an appointment to see me & then see a white walk-in customer over the brown one.
I can tell you with confidence that John is a racist, & I will not be returning to this location ever again. read more
