Went into the store yesterday and got helped by Alexander. The best customer service you could ever ask for - had all the information for my questions, super friendly, and took his time to make sure everything was perfect! Great experience, I'll definitely be back. read more

Went in to find me a bi-fold wallet. The gentlemen there was super polite and helped me find the right one. He didn't rush me at all, cause lord knows it takes me a long time to make a decision. After we found the right wallet for me he offered to get my initials on it. This store always has great customer service! THANK YOU! read more

I came in last weekend, first time at this mall. Both employees had great customer service! I purchased a watch that was sized, after I left it felt too tight I went back AGAIN to have them refix it. I didn't get woman's name but she was super sweet. She fixed it to perfect size!! Thank you for great customer service! read more

The customer service here is genuine and amazing. Michael helped my wife and I out and he is VERY knowledgeable. He knows his products! What a guy. Thank you read more

Came to this location to get my battery replaced for my favorite watch that I've had for years. I initially gave the store a call for some inquiries and spoke to an amazingly polite gentleman. Told him I'd swing by before they closed. Once I arrived, I was helped by this gentleman - Jason, and was given such amazing service. Jason took exceptionally good care of my watch and even repaired some minor errors I didn't even notice before! I'm so grateful, and the value of his assistance could not be overstated enough. Just another reason to put on my long list of why Fossil is my go-to favorite watch store. Thank you Jason! I know where to go for my next visit! read more

Fossil Store - Fossil Watch, Fossil Store, Storefronts - Accessories Near Me - Brea, California

I was helped by Max, he did a great job showing me all the available wallets at Fossil and because of his great customer service I will be going back for a purse. I had a pleasant experience here! read more

Visited yesterday (4/17) and James was extra helpful at finding the specific watches me and my friend were looking at getting for awhile. He went above & beyond and deserves the extra recognition, even helping us sign up for emails for an extra coupon off of our purchases. The customer service here is always amazing and I'd definitely shop here just because of that. read more

I just wanted to acknowledge and give a BIG THANK YOU!! to Michael the store manager for a great experience I had today while visiting that location at Brea Mall. My girlfriend had purchased a watch for me for our Anniversary a while back, and I had noticed that there was some minor leftover marring on the back silver plate of the engraving site in which she had wrote a message for me. I took it in and was politely greeted by Michael who helped me out throughout my whole endeavor. He was so kind, understanding and overall helpful. He resolved the issue by removing the marring and re-engraving my watch for me. This is a special item that means a lot to me and for him to go a step further and correct the issue was beyond my expectation. He truly deserves recognition for making my day. Michael you are the best! Thank you so much. This is the best example of what going above and beyond to provide 10000% customer service. You are a great representation of what a company should strive for when building a team that integrates professionalism, integrity and customer relations. You exceeded my needs. I will be back with future business at this establishment. Also to whomever this may concern, please check out this store! My girlfriend loves to shop here occasionally, but they have amazing and everyday stylish products like watches, bags, trinkets, and Jewelry at a great price for both men and women. Thanks so much Best Regards, Dustin Lee read more

It's unfortunate that I have to give them a 1 star. I just want to warn shoppers about this exact location charging us for items we do not have. I bought earrings there, they were the last ones they had at the time. The center has now come out almost 1 year later. I went to take them to the store and this item is not even on the receipt I was charged for another item, a necklace. I never knew this had happened until now. The store says they can't do anything about it and customer care says they can't do anything it either. So be careful when you purchase that you aren't being over charged and that you are actually being charged for the correct items! I'm out $45 dollars and damaged earrings... be cautious shoppers. read more

I went in for the first time for a strap replacement for a watch. Michael was really helpful. He recommended and set aside a new strap for me and quickly replaced it himself. read more

I've shopped at Fossil off and on over the years. They have a good selection of handbags, watches, and sunglasses. I'm a huge accessories gal so this is a nice place to stop when at the Brea Mall. When I came into this store last week, I really loved looking at all the fun new handbags. The spring colors are all so pretty! But I just needed a small black crossbody bag to carry a few small items, and there was no black handbags to be found. I guess if the color isn't in season, you just won't find it here. The customer service is fairly good here. The first time I walked in, the employees were very busy talking to each other and didn't notice me walk in. When I came back a half an hour later, they were both really friendly and helpful. Although Fossil sells beautiful accessories, I probably won't shop here very often. They just don't enough selection at this location to find the items (and colors) I really need. read more

Fossil Store - Accessories Near Me - Brea, California

Went to browse the store and an employee name Jimmy is so polite and provides amazing customer service. He introduced me to fossil Italian leather that I fell in love with and purchase the bag and wallet that was on clearance. Thanks Jimmy!! read more

Anna was so amazing! She helped me so much with the purchase of my first Fossil purse tonight. I love it so much and I am so happy She took amazing care of me. She's a blessing I hope her managers recognize her for going above and beyond for customers. Thank you Anna read more

Best experience ever. I came in for two watch repairs but they waive the cost if you buy something in store. They had a 30% off sale and I needed a new belt. Win-win! The staff was superb. I walked in with my son and nephew and they were treated great too. My son had a small cut on his finger and was given a bandaid and some advice (since she was a med student). Loved Tony and the rest of the team. Thank you for a great experience. read more

I've gone to 3 different stores trying to get my free replacement battery for my Hybrid Fossil watch before visiting this Fossil store, however with no luck because every store I've been to at this point inform me that the battery I need is not in stock and I've had to walk away empty-handed every time. Until yesterday, when an employee named Vanessa went above and beyond when trying to assist me, Initially, she had also informed me that they didn't have the battery I needed in stock either, disappointed in the lack of supply for my watches battery at any Fossil store and ultimately defeated I told her that It's not her fault and I was ready to walk away empty-handed for the 4th time, Vanessa however, was not so quick to get me out the door and really gave a good look around the store and found the battery I had needed for so long!! She was so kind and friendly with a great attitude and phenomenal customer service. I'd say that she has earned and deserves a raise in pay with the kind of services she provided for me yesterday. Especially when 3 other separate stores could not help any further. Thank you, Vanessa. read more

Fossil Store - Hybrid Watch - Accessories Near Me - Brea, California

Christine is amazing!! I was shopping for a last minute Christmas gift for my boyfriend and Christine went above and beyond for me. She is so kind and attentive. Never disappointed with this fossil store. read more

There is a manager by the name of Christine who does such a wonderful job in helping and attending her customers. Shes very kind and is eager to answering questions and satisfying customers needs regarding the entire store. read more

I went to the store for a battery replacement. The staff were so friendly and attentive, but not intrusive. I like the way they make you feel like you're among friends. Christine replaced the battery quickly and efficiently. Great customer service. read more

I had the pleasure of buying a watch from Michael and Vanessa. They were so warm and made my day even better! Michael helped me pick out a very specific watch and even engraved a birthday wish on the back. I am very happy and will make fossil my first stop when looking for quality and service. Cheers read more

Fossil Store - Accessories Near Me - Brea, California

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These aren't the same Fossil watches that you used to see in department stores about 10 years ago. Their watches are legit now and the average cost of each watch is about $150. You're thinking, what happened? Several years back, Fossil finally put their heads together and decided to increase the quality and look of their watches. Your new watch comes with a warranty that covers material and manufacturing defects for up to 11 years (from the date of purchase) under their terms and conditions. 11 years? Where did they get that? That's like asking, what's your favorite time of the day? Uhm.........2:56 PM. Just random! This store is not that big but they had 6 employees working at the time I visited. All of them were super nice (smiles and all), telling me stories like how their manager has over 100 Fossil watches, since he's been with the company forever. The associate that helped me told me to look around since the display cabinets are not locked so I can see any watch I want without hassle. Men's stuff on the right side of the store, Women's on the left. They also sell wallets, accessories, handbags, jewelry, sunglasses, and belts. I think some of their other stores carry clothes and shoes as well. Fossil makes watches for other companies such as Burberry, DKNY, Emporio Armani, Adidas, Michael Kors, Armani Exchange, Marc Jacobs, and Diesel. So all those watches that you see in their stores, made by Fossil. No wonder this company is making money. If you purchase a watch, their tradition of letting you choose a carrying case hasn't changed. You just pick one of the boxes on the wall as you're cashing out. read more

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This is the closest Fossil store to me and I always have to take a look at the watches whenever I stop by the Brea Mall. They have a good selection of watches, but they also have other accessories. On my most recent visit, I already knew that I wanted to make a purchase no matter what. I was looking at a couple different watches, but then I ended up getting a great watch. I'm not sure what the style name or code is, but I am very pleased with my purchase. The best part is that it only costs $135! Other stores like Macy's or Nordstroms often have a great selection of Fossil watches and sometimes they even might have them on sale, but I really do like coming to this actual Fossil store to buy my watches. If you're ever in the Brea Mall and are looking for a watch, I would highly recommend coming to this Fossil store. The employees are all friendly and knowledgeable. I will definitely be back here for my next watch purchase. read more

The staff was very kind and helpful. I only came to get my fossil watch battery replaced and it was done quickly. The lady who helped me was very very professional. I would highly recommend coming here to get anything fossil related. read more

Went to the Brea mall location to get the new Gen 6 smart watch. Anna helped me out and was awesome. She made sure I got the right watch and even sized it for me. Very happy and will be back again. read more

Great team here at the brea mall, super friendly super professional! I only came in to get my batteries changed on two watches the young man changed my pocket watch with care as if it was his own ! I really appreciate that cuz I love my pocket watch it's small and delicate while the other young lady changed my wrist watch so I was out of there in two shakes of a lambs tail Thank you so much you guys are the best ever read more

Stopped in today to get my Fossil watch repaired. It had a broken pin in one of the links. I spoke with a gentleman who looked at it, pulled out a box of pins, found a matching one, fixed the link and handed it back. He told me to have a nice day. Now I was surprised because I asked how much it was and he said no charge. I offered to pay him but he declined and just wanted to help out a customer. I am kicking myself because i didn't get his name because he deserves recognition. He was working at around noon today if you are reading this Fossil! Great service and you have earned my business when I buy my next watch! read more

Walked in for a battery repair and an associate by the name of Vanessa was super friendly and helpful. I like to give good reviews to people who have great customer service. Thanks Vanessa read more

I want to give a thanks to Christine for helping my mom out with a change of battery. During these times it's kind of hard to smile but she gave such a good experience and a couple laughs that were needed. It lightened up my moms day. Our moms even have the same name so that was pretty cute. The whole staff is amazing and super nice to us. We felt so welcomed and at ease. Thank you for the amazing service read more

A huge shout out to Christine! Thank you for the excellent customer service. Christine kindly processed in store my online order return. She was just as genuine in helping me when I panicked called her the following Monday to check if I had accidentally left small gifts in the shipping return box. She promptly notified me & assured me it wasn't left in the box. I came in store a few days later to adjust to fit a new watch & once again, made the whole experience pleasant. Helped me with engraving my new watch too. Premium customer care & all the more appreciated during the hectic holiday shopping hours, read more

I needed the backing of my watch replaced. One lady worked on it. When a customer came to buy something she helped them and immediately the other man who worked there worked on getting the backing on and then gave me my watch! read more

Went to fossil to see about a watch repair today. I was greeted by a lovely young lady at the register. She accommodated me with the repair, she was very friendly and kind. She was also really quick with the work. I didn't catch her name but she was wonderful. Im the guy with the broken thumb, she might remember me, she deserves the credit. Anyway thank you very much you rock! read more

Rude. No acknowledgement. Just chatting all around the register. Was going in to purchase a few gifts but their lack of service convinced me to walk out read more

I was in this location yesterday and the wonderful associate who assisted me was Uly. I called sometime last week with a problem with my watch and Uly took care of everything, he found my replacement during this busy time of year in a quick manner. Uly is a asset to Fossil Store in my opinion. We used to always shop in this store until they opened at Del Amo in Torrance and then they closed last year. We now drive back to Brea from Gardena. It's nice to have people with great customer service skills assist you. It makes it worth the long distance drive to get to here. Uly, KUDOS to you for doing a great job!!!!!!!! read more

Micheal was beyond helpful, made my friends and I feel very welcome, and was available to answer any questions we had. Definitely made it an above expectation experience. Thanks Micheal!!! read more

Hands down to this place. Always super friendly always willing to help. Great staff great employees thank you Michael for your help thank you Max for your help also Christine who I never met but thank you for your help as well, I'm sure the rest of the staff are just as knowledgeable and friendly. Although some may not like the Fossil watch it's hard to not buy anything from this store thank you guys happy holidays read more

-My fiancé and myself stopped by because he wanted a new simple brown leather watch. We both like Fossil a lot so what better store to go inside Brea mall. -The guy that helped us was very nice and helpful. He helped my boyfriend pick a leather strap first and then the face of the watch which made it easy because he wanted to match a belt to go with it. I think we only spent about 30 minutes or less from the moment we walked in till we were walking out again. -We have visited this location multiple times before and it has always been a positive experience. Except one time we came in to have a watch adjusted and the girl that was doing it messed up on taking the links from the same side of the clasp instead of taking it one by one on each side of the clasp. We didn't notice until he wore the watch and the clasp was off centered. We returned later to have them fixed it and they did and were very apologetic about the insident. -Overall, we will definetly be coming back to this store because they are always quick and are helpful. Their location is very convenient because of the mall which we can then do other errands around. read more

This place is amazing. My wife bought me a fossil watch for Father's Day and I accidentally dropped it on the way to get the band resized and put a pretty bad scratch on the bezel. I took it to a jewelry repair shop which they could not polish it out or fix it but did recommend to go to a fossil store. I called and talked to Tony and explained my situation and he told me to come in and see what he can do for me. Now my wife purchased the watch at a non fossil store so I was expecting to have the watch sent out for repair and pay for it. Tony and the manager at that location simply exchanged the watch for a brand new one. Same exact watch no questions asked or any hassle. I was so thankful and shocked. Also, I had the watch engraved at no cost. All they asked was to tell my wife next time shop at that location. My wife and I will not hesitate to go to this Fossil store for any future watch purchases. I felt so bad that I ruined my Father's Day gift from my wife. Tony and the staff definitely saved the day for me. Thank you!!! read more

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Wow I am so impressed by the staff at fossil, Christine you went above and beyond for me I appreciate you so much. I needed a gift for my brother for walking me down the isle and marring myself and my husband to be. I needed an amazing watch by Thursday not only did Christine help me find the perfect watch she even had it engraved for me within minutes. Thank you so much for lifting the stress of finding the perfect gift. If I could give you ten stars I would. Thank you again Brea Mall Fossil watch company and Christine. read more

We came in RIGHT before closing time and Maddie was so helpful and assured us she did not mind that we came so late. She assisted us in engraving a watch. It was perfect. She took extra time to make sure the back was clean and the engraving was straight. She did not rush us at all. She was so kind and the watch is perfect. Thank you, Maddie! read more

I brought in my brand new Q Venture HR to have the rose gold (bling) band resized. I have a small wrist. Walked in, greeted by a young man, Tony, with a smile and told him what I needed. Took my watch and resized it. Then, I had a screen protector with me too. I asked him, if he could do it for me. He gladly did it and perfectly! Thank you Tony read more

I've had a hybrid watch (Virginia) from fossil for over 2 years now, after requesting it for christmas my mom was very hesitant to get it because the product was still fairly new. She went into the store to chat and realized quickly their customer service and customer care made it worth the risk. I can't stress enough how kind everyone in that store is, whenever I have issues or dead batteries they take care of me no matter what. I love my watch. Just the other day Christine saw me walk in and recognized me immediately, these people are the most caring and the most rewarding to do business with, I never walk out of there with regret. Fossil has been an awesome experience and investment. Thanks Christine! read more

Fossil Store - Fossil Hybrid Virginia rose gold with mesh band. - Accessories Near Me - Brea, California