Love this DSW location. Store is clean with good AC and shoes are always organized…read more My only issue is that they do not have the restrooms available for customers. I spend a good hour + in the store at times and a restroom is needed. There are times that when I leave for the restroom, I just never return to the store that day.

DSW been in this plaza for years and years. It's located in the same plaza of Mother's and…read moreChick-Fil-A! This is a huge shop and always well stocked and cleaned. The front sections carries latest designer shoes from platforms to running shoes. The side perimeters display limited handbags, backpacks and socks. I tend to shop here for my running shoes. The staff are always helpful. I stopped by today, as every New Year and Spring Cleaning, to donate shoes. The Soles4Souls program makes every shoe donated count! It's win-win for all.

Holy Ground is the best sneaker resell shop right now in 2026. Prices are fair. They have excellent…read morecustomer service. And their offers are fair in today's market. The best thing with Holy Ground is they offer cash and store credit for all their offers. That's key in this market right now if you're selling sneakers. A lot of shops nowadays offer just store credit but feel that's unfair. If I'm going to sell at your store I'm there to sell not get credit to buy more shoes. Give me the two options. It's always a great experience at the store. Great staff, great prices on shoes to buy, and fair offers on what you're selling. I highly recommend going here to buy or sell.

I've done business here three times so far and every time it's been awesome! First time was to sell…read moremy old Nike SB collection (which I miss like a mf lol) second time was to sell a single pair of shoes and the third was today to size swap a pair of shoes that were the wrong size for me. It's a drive for me cause I live in LA but I don't mind making it since these dudes are always so chill and give great service. Will you maximize what you can get for your shoes if selling? Probably not but they're fair and don't whack you over the head and are flexible if necessary. I felt good every time I've sold them shoes Thanks again guys, appreciate yall!

I came in and was helped by Briana. She had an enthusiastic attitude and was extremely helpful. She…read moredeserves nothing less than a raise or promotion

Prior to my review I have to preface it with my last visit to the Brea Mall 3 months prior. I came…read moreto the mall with the hopes to find shoes that fit well and support my flat-feet. I have mild Plantar Fasciitis and finding the right shoe can be quite tricky. For years I had been getting all my shoes at Converse (thinking no support was the best for my circumstances) and my visits were short. I knew what isle to go to and what size I needed. The biggest part of my choice was the color. Anywho. Fast forward to my visit to the Brea Mall in July of 2023. I went to Journey's, Foot Locker, and The Finish Line inside of Macy's. Each visit was HORRIBLE. Little to no customer service. I had to go and ask for help or shoes to try on. Asking about the shoes got me shoulder shrugs and "I don't know" answers. So my recent visit (September 20th, 20223) was a shocker! I came in with the very low expectation of sub par customer service. My first was visit was at The Finish Line, since that was where I found my most recent pair of shoes. Fortunately, the shoe I wanted was no longer in stock and the customer service was a tad better than the previous but nothing to warrant my business. Subsequently I walked into Shoe Palace which happened to be adjacent to my exit. I went in apprehensively thinking my experience would be anything less than desirable. Immediately, I was greeted with a huge smiling face and help was offered. "Ana" (Anayeli), would be my hero for the evening. I told her I was looking for something that had little arch support and something that wasn't too narrow. Off like a canon, she spouted out a suggestion and walked me over to the shoe wall. She pointed out 3 types and I asked if I could try on 2 of the 3. There she went again, like a bolt of lighting! She raced back and handed me the shoes to try. With the right amount of timing she came back and checked on me. I told her I was just curious to see how the 3rd shoe option felt. POOF! She was gone and back in an instant with the shoe. From now on Shoe Palace has my business going forward! I might be a little spoiled with Ana's super great customer service and hustle. Can I call and ask for her prior to my visit? HAHAHA. ... but seriously though, can I? Shoe Palace! You have a rockstar on your hands, commend her to the highest praise!

100% authentic sneakers and great deals. Plus great customers and communication with staff. Will do…read morebusiness again. A+

Funny reading the reviews to find out I'm not the only person disappointed in one of their…read moreemployee's customer service. The store owner seems to be a cool guy and offers fair prices when it comes to selling, but the other few times I've been I dealt with the same employee who lowballs like crazy and makes you feel invisible when you walk in. He's always on his phone and after every interaction never cares to thank myself (the customer) for their time. Instead he visibly looks annoyed and goes back to sitting on his phone. Considering it's a small business I'm assuming the employee must be related to the owner or a friend of his cause other wise I wouldn't understand the need to keep such a negative energy around.

This location is clean with many options. Josie and Ashley were extremely helpful and spreading the…read moreChristmas spirit. There were a few descent discounts.

I went in an hour before they closed.. seen the shoes I ordered on display and took them to the…read morefront desk. That was the only way I was able to get my shoes the same day. Doesn't take more than 10 minutes to prepare a shoe ready for pickup

For years, I found Nordstrom Rack overwhelming because of its size and selection. This time, I went…read morein with a strategy: I focused only on tops and shopped only the XS section, working my way through one rack at a time. In about an hour, I pulled around 18 pieces to try on and found several great additions to my summer wardrobe while staying within my budget. The only frustration was that many items in the XS section were mixed with M, L, and other sizes, making it a little harder to shop efficiently. The associates at the register were friendly and professional, and they listened when I shared feedback about the loud music in the fitting rooms. Overall, I'm glad I finally found a shopping method that works for me. What used to feel intimidating now feels manageable, and I left with some wonderful pieces for my summer wardrobe.

Very disappointing online pickup experience…read more I went to the Brea Nordstrom Rack on Sunday, August 9 around 1:30 p.m. to pick up an online order. As you walked in, there are two signs advertising "Buy online for fast and easy pickups." Unfortunately, my experience was anything but fast or easy. I asked a cashier where to go for online pickup, and she directed me to a checkout line that extended all the way to the back of the store and appeared to have at least 75 people waiting, most of whom were making regular in-store purchases. I got in line, but remembered that on previous visits there had been an employee specifically handling online pickups. I decided to ask another cashier if someone was handling online orders. She was very kind and understanding and said she would ask the manager, Cynthia. I explained that I was frustrated about having to wait in such a long line just to pick up an order I had already purchased online. I was told I would still need to wait in line because Cynthia would go through the queue and process online orders in order. I said that was completely fine and I returned to the line. I was the second person in line who was there solely for an online pickup. Cynthia left to the back of the store to retrieve our orders. About 10 minutes later, I noticed that she had returned to the register assisting customers in line, yet had both of our online orders sitting in a basket behind her. This is where the experience became especially frustrating. Cynthia walked right past us on her way back to the registers but left us standing in the long checkout line, even though she had already retrieved our orders. I eventually had to ask another employee to get my order so I could leave. Only then did Cynthia take the other customer's order to her, after that customer had also been left waiting in line. I completely understand that stores get busy and employees have a lot to manage. What I don't understand is why customers who had already paid for their orders online were left standing in a huge checkout line when our orders had already been retrieved and were literally sitting behind the register. The cashier who initially helped me was kind and professional, and I appreciate her trying to help. My frustration is specifically with how the manager handled the situation. If Nordstrom Rack advertises "fast and easy pickups," I think customers should reasonably expect an online pickup to be handled differently from a regular purchase checkout. This was neither fast nor easy, and the way the manager handled it made the situation much more frustrating than it needed to be.

This place is a whole vibe! The second I walked in, a friendly staff member greeted me like I was…read morestepping into a shoe themed amusement park! I wandered around thinking nothing was calling my name...until BAM! the Dainty Mary Jane Converse caught my eye! Total love at first sight moment! Sadly they only had a size 9 and I'm a size 9.5 girlie. I tried the size 9 but there wasn't enough for any wiggle room! Even my toes said "Girl, absolutely not!" I asked the friendly and helpful staff member for a 9.5 or a 10 however this particular shoe only run in full sizes. They didn't find any in stock but he found them on their online website and offered to order them for me and the price was the same sale price! I was excited! And then it gets better! I saw online they had another color and I asked that I wanted to order the other pair too! The price was also on sale! SCORE! I asked the kind staff member to ship the merch to the store since my apartment building is always locked and it's such a stressful situation to try to catch the delivery person, it's almost an Olympic sport! Meanwhile I spotted a cute brown pair of New Balance sneakers but I didn't see them in my size. I searched high, low, left, right and NOTHING! I asked one of the kind and friendly staff members if somehow he might find a pair in my size! Then suddenly he shows up with a pair in my size like he pulled them out of a hidden shoe portal! I don't know how he did it but I wasn't questioning the process! While trying on the NB sneakers the same staff member brought me a pair of cream colored Brooks sneakers in my size! He told me they're close as it gets to the Hoka sneakers in terms of comfort and quality. And honestly he wasn't lying , they felt amazing! Even my husband caught the shoe buying bug that he got a pair of Crocs! He totally love them! Did I buy more shoes than I needed? Absolutely! Do I regret it? NAH! Not even a little! Great prices, amazing shoes, and customer service worthy of a standing ovation! I'll definitely come back for more "I'm just browsing" moments that somehow turns into a full blown shopping spree!

Went in with my family today to buy some back to school shoes for my grandkids. The prices and…read morecurrent deals are really good and the customer service was awesome. Thank you, Dorothy.

My friend recommended this place as we are both beginners in the running scene and we both were…read morelooking for good shoes. Upon immediately entering we were politely greeted by Jimmy and helped guide us to the foot scan machine to find the right shoe for me. Jimmy was very professional and pleasant to talk to! You can tell he is passionate for running and wants to really help you find a good shoe. I would definitely return and recommend this place to someone looking for a good shoe

My husband and I went in on a busy Friday night looking for shoes for our half marathon training…read more We waited about 45 minutes until someone could help us which was frustrating but once we started working with Nicolette the wait was worth it! She took her time explaining everything to us about the process and really heard us. After doing some tests we both tried on multiple pairs of shoes and ended up finding the best fit for both of our training needs!

I had such a great experience at the Red Wing store in Brea, and I wanted to specifically recognize…read moreAnthony and Elijah for their outstanding customer service. Anthony was the associate who initially helped me, and he was incredibly knowledgeable, patient, and thorough. He properly sized me for a pair of Red Wing work boots and took the time to explain the different options available based on the type of work I do. He made thoughtful recommendations and ultimately helped me find a pair that I absolutely love. It was clear that he genuinely wanted to make sure I left with the right boots, not just make a sale. Elijah also assisted me during my visit and was equally kind, professional, and helpful. Both of them made me feel welcome and valued as a customer. What made this experience stand out even more was that I had previously visited the Anaheim location and unfortunately received little to no customer service. The difference between the two stores was night and day. Anthony and Elijah are a fantastic reflection of what great customer service should look like, and they represent the Red Wing brand exceptionally well. Thank you both for your help. Because of your outstanding service, I'll gladly return to the Brea location for future purchases.

I got my second pair at the Brea store... I've been to 3 store so far and the customer service is…read moreas good if not better than the quality of the boots. Elijah was a good sport I came in for just my boots and I came out of the store with a lot more stuff, he also helped me with some care products for my boots. This spot is well recommend.

Guy who helped me was straight forward and earnest to help. Consistently asked me if i needed help…read morefinding anything. Solid customer service. Nice selection of kobes More selection and i would have given 5 stars. OVERALL GOOD

Employees were friendly, greeting us when we walked in the store. Brand name shoes are pricier here…read morethan other shoe stores in the Brea Mall.