I would give this company a negative rating if I could. I am shocked that this company is still…read moreallowed to operate a business legally. They Have two mottos the first one is " let me call the movers and I'll call you back" and the second is "2-3 weeks". This poorly ran company is just a broker and I made the mistake of thinking they were Marathon Movers who had amazing reviews. it started when I got my original quote to move from Seattle area to San Antonio. the original quote was for around $6800.00 than I get a call from this Derrick guy on a Saturday night around 7pm wanting to do a final walkthrough. Now mind you he called me and it was 11:00 pm his time and when we facetimed him our price went up another $3400.00. He was extremely rude and and clearly let you know this was inconvenience. we were told that the movers would be there on the 24th of August. It took us making numerous calls to get someone out there as our house closed on the 26th and we needed to be out. The company these guys contracted out with showed up in a Uhaul and loaded our stuff up on the 26th at 8pm they were finally out of our house And again our price went up another 3k. we have waited and called and it took us threatening this company that we were going to call the police and reported out things stolen as we have now been waiting for almost 7 weeks and finally our furniture came yesterday in pieces. so many items have been broken and our mattress was even ran over because there are tire tracks down the whole side. the Movers that showed up were actually contracted out by the movers who packed our house out in Seattle. when I kept calling this rep I forgot her name she actually laughed at me when I asked for a discount due to us having to wait for 7 weeks. Do yourselves a favor and run away from this company.

What a horrible set of business practices. Right in line with the rest of the reviews, they quoted…read moreme something totally different and sold a fairytale. Moving day I ended up paying 2k more than what was quoted. None of the procedures were what they said because it was a totally different company. New company can't do anything about what you were quoted and marathon can't do anything about what the new company charges, which makes the customer very vulnerable. When I called to get help, I was told that it was my fault for not giving an accurate estimate and that I should have read more thoroughly before I signed anything. They pressure and use tactics like offering deals and discounts to get you to sign and then it's your fault. 16 days in and still don't have my goods. Very frustrating experience. What a scam.

Jimmy, the manager/attendant, was very helpful and assisted in getting a new storage space…read morediligently and efficiently. His service was top-notch. I believe he is a very valuable asset to Devon in Pompano Beach.

Jimmy explained everything about the renting the unit. He was very patient. Answered all…read morequestions and was very kind.

Jerome was very helpful and informative in assisting me with securing the perfect unit. The staff…read moreis very friendly, respectful, and efficient. I also appreciate that the unit was very clean and easy to access.

Been a loyal customer for about 3 years. Loved the location and the cleanliness. However, the…read morerecent price increase was $74 EACH month. I would have been fine with 10 or even maybe 20 but 74 more each month?! I chose to leave to another location a bit further away and got it for nearly half the price. So disappointed. Also, the $1.00 charge each month for "technology" was ridiculous. It was a dollar so I did not whine but come on people; Really?? Explanation was due to market demands....then why are the other climate controlled, same size, ground floor units in area half the price?

So far so good. Office was closed and having the use of our phone as a FOB for access was seemingly…read moreeasy access. Also the lock provided with keys. I didn't even know it was provided plus they left everything inside the unit. Super easy... Yes if you don't cancel prior to your intended cancel date they will get you, but I don't they deserve a bad review because "our negligence to not think ahead".

It's a great facility. Clean and cool. Just not a fan of rent going up, literally every 3-5 months…read more In less than a year, they bumped up rent six times. Ridiculous. July I've received a notice that they will be raising the rent AGAIN to $91 for my 4x5.

I have had a storage unit here for over a year. Every time I had an issue or question the staff…read morealways helped. The staff here is amazing! I can tell customer service is top priority! Brandi, is always there to help.

3rd floor Pompano location was infested with cockroaches. Brandy the manger denied they had a…read moreproblem initially. Then I was finally told they'd fumigate. I asked to speak with the manager several times but was always told he wasn't on site. We vacated the unit today as there are still cockroaches on that floor. We threw most of our items away as didn't want to bring them into our home.

Clean and safe environment. Price was as advertised. No 24 hour access but that is fine with me…read more Would use again for sure.

I have been a customer at CubeSmart in Oakland Park, Florida for approximately five years and…read morecurrently I am renting four units, but my experience has become extremely disappointing. I do not usually write negative reviews because I don't want to affect someone's livelihood, however, the situation has become so bad that I feel I have no other choice. The problems started a few years ago when my unit was broken into. The lock had been replaced, my belongings were damaged and shockingly, someone had urinated on my items. When I reported this, management showed no concern - no apology, no assistance, and no offer of compensation. They wouldn't even remove the unauthorized lock for me and when I was trying to dispose of the items that had been damaged due to someone urinating on them, they gave me a hard time about throwing them out in the trash cans out front. Since then, things have only been going downhill. Initially, I chose this storage facility because of the security and condition of the property; the main area had been secured by roller doors, which could not be accessed without a code. After the roller doors opened, there was then a gate in place. The building was clean and in good condition, which is not the case now. The roller doors have been inoperable for at least three years, and the gates have been inoperable for at least a year - creating an unsecured facility where people can come and go at will. The lack of roller doors also allows pigeons to roost in the rafters. This has resulted in excessive droppings and feathers throughout the property including on the carts that are used to move belongings to and from your car, creating unsanitary conditions that you inevitably bring into your vehicle and home. It is disgusting. I raised these concerns in writing, but nothing was addressed. The office staff appeared indifferent, responding with rehearsed dismissive answers rather than showing any genuine effort to help or even basic empathy. When I advised them that I was going to close all of my units, there was no attempt to retain my business or address any of these issues which speaks volumes about how they value customers. Additionally, although this facility is in disarray, they continue to raise prices. The rent on the last unit I rented increased after three months. Overall, this has been a deeply frustrating and unacceptable experience. Based on my experience, I strongly caution others beore choosing this facil

Public Storage was recommended to me by a friend who recently moved. Finding myself in the same…read moresituation in the next month, I took her recommendation. First tip: go online and secure the price of the unit. It's typically lower than in person. Once you register (you don't pay until you check-in in person) someone will call you confirming when you'll be in to get your unit. Tip two: find your own lock that's appropriate for the unit. They'll charge you $25 for their lock (which you get to keep) but ask a friend or buy your own for cheaper. The units of course come in various shapes and sizes and they slightly try to up-sell you into a bigger unit if you bought the small one like I did, however, one simple no was all it took to stop the associate. The units are climate controlled. You need a gate code after certain hours and an access code to get into the building. Cameras everywhere so if unfortunately something happens, they'll be able to find out who did it. There was an insurance I was forced to sign up for which I'm not truly sure I needed which was for $15 a month it guaranteed me up to $5,000 of insurance. I didn't bite too hard against it because I'm keeping this unit for such a short amount of time. But maybe ask more questions than I did if you're not up for the fee. Other than that, there are no real hidden charges or fees. They go over the price of the unit going forward after all deposits and such are made. And so far so good. The unit was just what I needed to make my move as easy as possible, if moving can ever be busy that is!

We've been storing here for over 15 years, and the rent just kept climbing until it hit $300 a…read moremonth for a 5x10 unit. On top of that, one or both of the elevators were constantly broken, making it impossible to access our unit when we needed to. But that rent kept coming out, no matter what. Enough was enough--we're out. That said, Ashley, the property manager, was the one bright spot in this otherwise frustrating experience. She was always a pleasure to work with.

My move in experience with Angie was fantastic. She informed me of everything I needed to know,…read moretook me to my storage unit so I knew where it was located, made sure I was all set up with my lock, and showed me where the shared carts were. The facility has A/C running so it is ACTUALLY cool inside, which not only is good for the items being stored but also made the process of storing heavy items a bit more enjoyable. It is still my first month, but everything so far has been top notch.

The customer service was great. This was my first time using a storage company and the staff was…read morefriendly and knowledgeable. The space served my needs and never had a problem with access etc. I would use them again in the future if the need arises.

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I have dealt with the staff here for over 10 years. I have two rental parking spaces and have had…read moremultiple storage units. It's a little more than other places in town but totally worth it for the fact that it's secure for 1. And 2 any time I have ever had any issue with anything they fix it right now! They are great