Mary Jo is an amazing resource and host. Service here is excellent. Storage is clean, air conditioned, and access for users is easy.

Updated January 2023: The same storage unit I have been renting since 2020 is now $188 a month, with a banged up door since day 1, and nasty front desk lady whom I still avoid after the fiasco in 2020. Upon looking online for price comparison, I see that the same building has the same sized unit I am currently owning for $140 a month... So why am I paying $188 a month for the same unit? Who knows. Keep an eye on your monthly fees. I want to thank Lana from online customer service chat for helping me with the issue at hand. Their online and phone customer service has always been great. I just wish the prices and in the building personnel reflected it. Updated review Dec 2021: Just received an email notifying me my rent would go up from $125 to $160 per month for a 5x11 unit. Last year I had a problem with them raising my rent price multiple times during the year before I gave up and had to complain to get anyone to actually treat me like a decent human being. I really hope this isn't the case again. I find my self avoiding the front desk lady as she always seems to be in a nasty mood. read more

MJ was most helpful! She saved me almost $200 a month by switching to a smaller unit! Thats what I call customer service :)

Excellent staff. Mary Jo is a sweetheart! Building is always clean. I have always had a pleasant experience and I have rented a unit for 7 years now. read more

MJ is great! She was courteous and inviting. She showed me the unit and told me what I needed to do.

If I could give minus stars, I would give it minus 10 stars. I reserved a unit a week ahead to have it ready for my move in date (tomorrow). The day before moving in, I logged in to finish my reservation and although it held it at the sale price I reserved, it would not let me complete the reservation at that price. The promotional rate was no longer available, even though my reservation stated the sale price. It would not let me rent it without paying full price. DO NOT RENT HERE!!!! I have been a customer here for 6 months or more and needed an extra unit. MJ was my contact person and she is very knowledgeable but could not help me. Normally the place is not manned and no one is there to talk to if you need assistance. She said "Sorry but could not fix the issue, I could pay the additional $150.00 or go elsewhere. You can't call the company, they do not answer, chat is useless on the website, the whole experience was horrible. I rented at CubeSmart down the road. Full time attendants, Helpful and nice clean unit. Do not rent from this place. They will cheat you. read more

Use extreme caution when using this company. They WILL increase your rate, and by a lot! For example; we just moved out of 10X15 unit and was paying a car payment every month for it at the tune of $402.59. When I got home to see what their 'reserve on-line' rate was for the exact same unit, it was $253.00! Our first months rent for this unit $266 (tax and fees included). This was 51% increase in 3.5 years! I wish my paycheck went up that percentage over the last 3.5 years!!!! We had an issue at another Public Storage property that required a lot of phone calls and time to get resolved, and promises where made by the district or regional manager that were NEVER FOLLOWED THROUGH. When we checked out today the 'new' regional manager was at the property and when we shared our negative experience he of course said sorry and that the person we spoke with was no longer with the company. They also informed us that they can raise the rates at anytime due to the fact we signed at "month to month" lease agreement. This company banks on the misfortunes of others and relocations. See once someone moves, gets divorced, widowed, relocates or is forced to downsize they don't really have many options other than these types of storage facilities, AND THEY KNOW THAT! Today my wife and took all day sorting and moving our boxes to a new location in a rented uHaul that literally is costing a more than have right now. But we are no longer naive, and we will be paying closer attention to those emails addressed from our new storage facility. Someone also pointed out that their 800 customer service number is useless. We can also attest to that, when we needed help for our prior situation we couldn't get a hold of anyone whom job it was to just rent units. Their customer service is literally non-existent. read more

Public Storage - Our last invoice. - Self Storage Near Me - Ft Lauderdale, Florida

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So far so good. Office was closed and having the use of our phone as a FOB for access was seemingly easy access. Also the lock provided with keys. I didn't even know it was provided plus they left everything inside the unit. Super easy... Yes if you don't cancel prior to your intended cancel date they will get you, but I don't they deserve a bad review because "our negligence to not think ahead". read more

I rented a unit on 5/24/24 and later that day received a call from the property manager stating i stole mace on my cart. She also had to help me take some stuff to my car since it was not suited for storage. I have a feeling it was the same person Missi was mentioning here. I wanted to see the video and she refused to let me see it. I filed 2 complaints today. I never even saw that item she said I stole. And also someone else was there for a few minutes and he cursed her out...not sure why. I know when i wanna curse as well the other person is the issue. The former manager was a sweet lady this one is the total opposite. If I need more storage in the future I will use other companies for sure!!! I used to recommend this company to work at and use their storage units.. NO MORE!!? read more

Thank you Mary Jo for all your help! Got a bigger unit flawlessly with her help. Very clean and well lit facility

I had a 5 x 10 unit for 4-5 years and the building was always clean, well lit, and when I needed help (ex. had to have my lock cut off because I lost my key) I always was met by a friendly and helpful staff. Mary Jo is the best! If you have ANY issues she is the person to talk to, thank you again. read more

The manager MJ is a delight. Seriously I might have gone somewhere else if it wasn't for her. She is very helpful and pleasant.

Exceeded my expectations. We actually rented a unit from a competitor yesterday, and decided it wasn't going to meet our needs. We decided to give these guys a chance to earn our business. Vanessa did my tour and checked me into my new 10x10 storage unit. Very professional and patient. read more

Mary Jo at the office was amazing. Offered suggestions to solve my problems with storage that I hadn't thought about.

A complete hoax! They bring you in with a reasonable rate and then out of nowhere or without a credible, objective justifiable reason my rate was increased by more than 15% after 5 months of use. Then, there is no way to contact anyone at the facility with proper knowledge or authority to argue the rate increase. The nationwide customer support is also useless. BUYER BEWARE!!!! These guys can literally increase your rates without any credible justification. Then, they do not let you lock a rate for extended periods of time. read more

The service that I receive from Mary Jo in the office is always so welcoming and accommodating, It makes the difference. The facility is clean, safe, modern and in a great location. Very pleased to be using Public Storage. Thank you Mary Jo! read more

I was very pleased of how nice and fast this process was. Units and the facility are very clean. I like the security. Overall I will highly recommended this storage unit to my friends and family. read more

I was using another storage facility for over two years and the service provided was so so. I found this storage online and from the minute I stepped inside, Mary joe made me feel at home. She showed us around the facility as if it were her home. She went above and beyond by allowing us to use the dumpster when a piece of furniture we were moving fell and broke. Mary joe is awesome and the storage is well kept, very clean and you feel safe leaving your items stowed away here. read more

I was barely in my 5' X 5' space, not even 6 months when I got notified about a looming rent increase. My rent was going from $60 to over $90/month. I went into the office and asked the manager about this... her initial knee-jerk reflex reply was that I am on a monthly contract so they can do whatever they want. I asked her if a 30% rent increase, $35/month increase, is normal? She said it was. She told me they will raise the rent 2 or 3 times each year. I asked her to put me on an annual contract - to put me on a lease and she said they don't do that. I asked her if everyone in this facility was month to month?... she answered with a Yes. She reminded me that the place was sold out and the rent increases will never stop. For me the rent-jacking will stop because I gave notice that I am vacating by end of the month. What pissed me off the most was that they refuse to offer a lease. By not offering a lease they retain the ability to raise everybody's rent twice a year. How greedy can a local business get? They couldn't give a crap about all their neighbors who use them - they'll just suck out as much rent from them as is possible. I wonder how high can the rent on a 5' X 5' space go? Probably north of $200/month. read more

We kept a 10x10 storage room at this facility for a while until we found a permanent home. The facility is clean, and well run. Leilani/Lisa (?) and MaryJo(?) - the two women in the office, were always so helpful and so accommodating. When we moved out, there were no problems, never any bugs or anything, really a great experience. The facility is air conditioned, and monitored and everything feels really safe. read more

Excellent Service! I just signed the contract today with Jim at Public Storage and the experience has been outstanding from beginning to end. I spoke to Jim last week and we set up and appointment for today which he graciously called to confirm yesterday. When I got to the storage, Jim was waiting for me with a big smile. He helped me pick out covers for my sofas and bed and he took me on a tour of the storage facility. The facility is very clean, well lit and staffed with friendly and helpful people. I recommend storing with Jim at Public Storage, because as a frequent mover I can tell you that this place is unbeatable. read more

When I arrived MJ came out to greet me and immediately offered to show me where my storage unit was and showed me how to access the building via the app. She was sooo helpful! Also, the building is very clean. I definitely recommend this particular storage facility. read more

My father rented a unit in the building when the building was owned by Stor*All storage, it was very clean, well maintained. Ever since public storage bought the building it was not being cleaned as well, not maintained as well, and the price for my 10 x 15 unit almost went up to $300 a month. But the employees are nice. Good: Overhang outside, nice employees Bad: not cleaned enough, not maintained enough, and expensive. read more

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Storing winter clothes, some excess furniture & a bunch of miscellaneous items since June 2015 at this location. Very clean, A/C works well within the temperature controlled storage units, bathroom is always clean, & carts are always available to us. Very well managed storage property. read more

Rented a storage unit to help me with my move. This place is very clean it was very efficient to sign up. I had a lock so they were able to refund me for the lock that came with the unit. Very pleasant and personable. Competitive rates read more

Jim is the "Man" helpful, knowledgeable, approachable an all around kind of person. Public Storage has the Golden Child. Can't say enough about him. An asset to the company and to all customers. Love this place clean and I feel safe any time I come. read more

I went to this facility to check out the place for my move in a few months. I spoke with Jim and even though I wasn't going to rent from him the day of the visit he was SO nice and gave me the full lowdown! What a great and pleasant rep he is for the company! NowI know at least one thing I don't have to worry about with this move! The place is clean and secure! Thanks Jim for all your help and information! read more

Where do I start, I reserved a unit online for $1 for the first month...Mary Jo didn't want to honor my reservation until I showed proof, luckily I had a picture on my phone. Second MJ forced me to sign up for "there" insurance when I specifically told her that I had my own. I was so unhappy with this facility....please have knowledge before you rent from this facility especially if you are a minority. I feel like I was discriminated against and I have contacted the appropriate officials. Don't trust everything you are told, research for yourself. read more

I've been using this storage facility for over 2 years. Very neat and clean. The staff is very helpful and their pricing is competitive. Special thanks to Mary Joe for helping me with a recent inquiry. read more

This place used to be so nice, super clean so well kept when it was Store-All. I had not been there in a while after it was sold to Public Storage. I couldn't believe the difference. Maybe most people don't care where they store their items but I do and I couldn't believe how run down it became in a matter of months. Disappointed in the new company. Glad my things are no longer there. read more

The staff there sucks!!! The girl behind the counter firstly, saw us coming to the door but locked and left the office with no regard to us. We had to wait for her for over 30 minutes to come back. Then, she was unprofessional and screamed at us (I mean from the top of her lungs and out of control!!!) for using more than 1 cart!!! We told her we were reporting her to corporate and she didn't even care... Who does this!? They hire ghetto trash in there to run their business, don't trust your belongings in there with them! Oh and we found a new one that's $100 a month cheaper with a cleaner facility and nice staff. That place has turned to crap! read more

Excellent all-around facility! Clean, climate-controlled and superior customer service! Jim is simply THE BEST! Dynamic personality, extremely knowledgeable, prompt and efficient! Can't sing his praises more loudly! Public Storage--and its customers--are fortunate to have him! read more

Mary Jo was great to work with. She was knowledgeable, to the point and helpful in helping us chose the correct size unit. Location is clean and well taken care of. read more

Clean, bright, clean air!!! This is the best storage facility I've ever been in!! And Jessica in the office who checked us in could not have been more pleasant and helpful!! Very refreshing!!! I would recommend this place any day!! read more

Great attention and quick service with the reservation and showing the units.

I needed to store my living room + dining room for almost a year....wanted easy access, safe and clean. This facility exceeded my expectations....just wish all Public Storage facilities were this nice! And Jim is phenomenal! read more

I have been in my storage unit just under 5 months. Mary Jo was not very pleasant to deal with, but the process was pretty straight forward. The facility is clean and seems to be well maintained. Like the other reviewers have mentioned, I received my notice of rent increase (30 %) in the mail yesterday. I suppose their business model assumes many people won't want to go through the moving process again so soon and they will just pay the increased rate. If you're looking for an economical storage facility to use long-term, this place is probably not for you however, when you combine your savings over the first 5 months with the new increased rent, you're paying about the same as the other comparable storage facilities over the course of a year. If you plan on staying much longer than that, I would really research other places to see where the better deal is at. Also, if you have your own insurance, you DO NOT have to purchase theirs during your initial sign-up, even though they tell you otherwise. A quick email to corporate fixed that. I'm assuming MJ gets a bonus if you use their insurance. Other than that, it really is a decent storage facility. read more

This location of Public Storage has been great! We've been here for about 3 years. Jim and Ebony really go out of their way to help their customers get the best experience out of the rental. read more

Excellent customer service from Jess...easy to sign up and great system...really happy with Public Storage

Jim couldn't have been nicer or more competent, and he made our move-in easy and stress-free. His suggestions made our work easier, he gave us a tour, make sure we knew how to use the locks, and guided us through every step of the process. He's a great guy, and this facility is obviously well run, clean and safe. I highly recommend this facility, and Jim! Thanks! read more