We've been storing here for over 15 years, and the rent just kept climbing until it hit $300 a month for a 5x10 unit. On top of that, one or both of the elevators were constantly broken, making it impossible to access our unit when we needed to. But that rent kept coming out, no matter what. Enough was enough--we're out. That said, Ashley, the property manager, was the one bright spot in this otherwise frustrating experience. She was always a pleasure to work with. read more

Ashley was an amazing help she was able to answer all my questions and help me select the best storage space for my needs 10/10 would recommend read more

I would give them zero stars! I have asked to fix the door of our unit six month ago and still has not been fixed. The elevator to our unit on the second floor did not work for over a month. The only B bathroom in the building was out of service for several months. Our unit outside, when we moved in, was filthy and had oil stains. The previous tenant did not make an effort to clean it. Neither did the staff. There was a tenant who paid his rent on the last day of the grace period and the staff without warning, cut the lock of the unit and removed its contents. The tenant lost several items in the process, including a tool chest full of tools. They raise the rent every six months or less. I would never rent from them again and I recommend everyone to do the same. read more

Public Storage was recommended to me by a friend who recently moved. Finding myself in the same situation in the next month, I took her recommendation. First tip: go online and secure the price of the unit. It's typically lower than in person. Once you register (you don't pay until you check-in in person) someone will call you confirming when you'll be in to get your unit. Tip two: find your own lock that's appropriate for the unit. They'll charge you $25 for their lock (which you get to keep) but ask a friend or buy your own for cheaper. The units of course come in various shapes and sizes and they slightly try to up-sell you into a bigger unit if you bought the small one like I did, however, one simple no was all it took to stop the associate. The units are climate controlled. You need a gate code after certain hours and an access code to get into the building. Cameras everywhere so if unfortunately something happens, they'll be able to find out who did it. There was an insurance I was forced to sign up for which I'm not truly sure I needed which was for $15 a month it guaranteed me up to $5,000 of insurance. I didn't bite too hard against it because I'm keeping this unit for such a short amount of time. But maybe ask more questions than I did if you're not up for the fee. Other than that, there are no real hidden charges or fees. They go over the price of the unit going forward after all deposits and such are made. And so far so good. The unit was just what I needed to make my move as easy as possible, if moving can ever be busy that is! read more

Public Storage - Self Storage Near Me - Fort Lauderdale, Florida

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Dawn was awesome, friendly and informative. The location has several security features. I would recommend this location to anyone.

Dawn was amazing was able to help me out with all my questions and pick the right storage unit that was easiest on me.

July 2023: They have increased my rate twice this year so far. Up 50% in total. $306.72 in January, $386.60 in February, now $462.21 in August. Nightmare. Now have to move it as they are ruthlessly price gouging. March 2023: This Public Storage aggressively increases my monthly rent every 6 months. My first full rent rate was $150/month (first two introductory months were $75). In January, the rate was $306.72. Now it is $386.60/month. They have also declined my request to reduce the rate. Avoid this location. Everyone I have met at this location complains about the aggressive rate increases. It is a 10x15 unit on the second floor. read more

To big to care...shouldn't be such a monopoly by big insensitive corp. For me, to have access before business hours is very important and most places offer that. I get here at 8:15 and there's no carts...for me no carts, no access. I have 2 units here...guess they don't need me. I'm looking for space to go back to the other guy's...or maybe a smaller property that doesn't usually have early access. read more

Public Storage - Office entry with carts locked inside - Self Storage Near Me - Fort Lauderdale, Florida

One of the best public storage areas in that it's very clean and organized and the manager, Jasmine, seems to really care. However, the major problem is they never have any carts available for us. They only had two for the entire facility. I always have to wait and stalk another person in order to get a cart. I have made phone calls to the district manager, Curt, and to the customer care line numerous times, and each time I come the story is the same. They don't know where their carts have gone, and they have no way to help you. read more

A number of my possessions were destroyed due to a major roof leak during a recent rainstorm. I understand this was not a unique situation for customers there. Two of those possessions are a large box spring and mattress, which I've been told I may not dispose of in the Public Storage dumpster. So, I now need to rent a truck to dispose of the possessions that were destroyed because of their leaky roofs. If you don't care much about your possessions becoming soaking wet - and I do mean saturated - and then told you need to find your own means of removal and disposal, this is the place for you! read more

Shermetta is AMAZING! She is friendly, professional, and funny. She answered all my questions and assisted me in a professional manner. Shante is also great. I never met Pearl, but spoke to her on the phone, and she was great too. Great staff and great customer service. Give those ladies a raise. Great job ladies! read more

Pearl helped me out. She was beyond wonderful. Patient and kind. Showed me everything on my phone. Showed me to my unit and the different ways to get there. She was the best! Facility looks nice and clean. Good/Safe environment. Happy so far! read more

I am having trouble getting into unit. The door is jammed and of course, no one is ever in the office. I pay good money for this unit, and I can't even get inside of it. I recommend going to a public storage that has employees. It's absolutely ridiculous no one is ever in the office. read more

Every time I come here there's never anyone in the office today I rent a truck and to move into a bigger unit and they put a note on the window saying no one is here today why kind of business is this the biggest joke not only they're expensive but there's no security to read more

Public Storage - Proof no one is ever here - Self Storage Near Me - Fort Lauderdale, Florida

Location is great service is great BUT beware of the $1 rent first month and the $84 "every month guarantee". I'm having a space for one year and this is the second time I got this letter : read more

Public Storage - Self Storage Near Me - Fort Lauderdale, Florida

The young lady who helped me Jasmine, I believe was her name was. She was so helpful, and she made my experience very simple, we laughed and joked the entire time all the while showing me to my unit. Keep up the good work I will definitely recommend this location to my family and friends. Clean facility as well!! Good Job, guys! read more

I want to thank Renee and Jeremiah for a great friendly and professional service. As you know moving is never easy, The guys at the front desk made it very very easy for the client in those hard times,I will use them again in the future I will probably go to the same location because I like the customer service, Way to go guys thank you so much. read more

Nice clean facility. Conveniently located near Palm Aire. Sherry and Latasha were great to deal with.

Amazing customer service!! Sherry show us around and explain everything that we needed to know! The place looks clean and the two times I have been at the location it's smells wonderful. read more

I was with this place for three years. When it was time for me to leave I went to go check my things and there were bugs in my unit. I've not brought anything into or out of for over three years. I talk to the front desk girl who got a district manager. Who met me there. Who verbally told me that they would contact the bug guy have him identify the bugs to make sure they weren't bedbugs. And that we would move forward and what to do bag the items throw them out. I never heard anything I called a week later the bug guy still hadn't came. Came and left my keys with them. Finally the bug guys came nobody ever told me. No call no email. I called they say the bug guy came and sprayed and I can come get my stuff out. Well that doesn't tell me if they were bedbugs because eggs live for years. It had been a horrible week and a half of storms. So I'm trying to get everything Bagget up and bag so I can put it out on my porch. Long story short I lost everything in my unit. My personal belongings. My pictures. We're all moldy and ruined because they sat on my porch with repeated calls. With public storage never following up with me. And then if that wasn't enough to insult me. When I check out we're all good you're all good OK we're money so they gave me a credit for a month I moved out in the first week of the next month. Well these guys sent me to collections I find out weeks later. For the month that I got my stuff out the first week. So I called again several phone calls waiting for the district manager to follow up to call me nothing. No email nothing. Seven years it takes for something to come off your credit. I'm a single mom with a little boy. And these people have been ruthless and cold to me and I'm sure they sleep just fine at night. I finally got through to corporate today. And basically there's nothing they can do. It's been two months so my insurance won't cover it. Forget my belongings that I lost. They only wanted the insurance to pay for the bill. I am in tears I would never recommend this company to anybody. The way they handle their business. What is the most unprofessional and apathetic I can't even go on to say I would not just have the morality of it please don't go to this place. I was in the middle of trying to purchase a home and they ruined it for me I'm a single mom with a 12-year-old little boy and they basically ruined my life read more

Skip the manager was very helpful. I rented unit for 4 years and recently located to AZ. Skip even found the time to recruit some moving help for me! Location is right across the street from an Extended Stay hotel so it was easy to fly in, check into hotel, then take care of a truck and moving my stuff out of the 10x 15 unit the next day. You get what you pay for: a secure unit, secure property, conveniently located near airport hotel and truck rental an a helpful staff. I would use the same facility if I hd to do it all over again. read more

Somewhat deceptive in their practice as they infer that the Insurace they offer is mandatory or you must have homeowners Insurace that covers storage but when pressed you find out you don't have to have either. Also charge a administration fee but they cannot tell you what that admin fee covers, seems like another way to charge extra just because they can. Oh yeah and the service goes down rapidly when questioning these topics. Be sure to ask about all fees before signing!! read more

A great storage facility that I recently moved my belongings out of. The location is clean and climate controlled. I found the staff to be very helpful. read more

Skip was great. He found just the right unit for me and helped me save lots of $$ by downsizing just a bit.

Crystal and Sendeline were both extremely helpful with getting a storage unit. My partner Dustin went in to pick out a unit and they were both able to answer all of his questions and pick out the proper size unit needed for the move. They were both so friendly and great to work with. It is stressful moving items into storage and it is awesome that they were able to make this part of the move easy! read more

Jamie was a delight to deal with at Public Storage. Sometimes you hear horrible stories about bad experiences and hidden fees but Jamie was very clear and knowledgeable. She handle the transaction in a professional manner. I definitely recommend Public Storage. read more

I have been a renter at this location for 6 years and up until now have never had a serious problem with this facility. Recently I changed my payment method for autopay. When I noticed the monthly payment was not withdrawn from my account on the following month (7 days after it was due), I called and was informed the autopay feature had been turned off and therefore my payment was late and I was being charged a late fee of $45. I explained I had only changed my payment method and did not turn off autopay. I also asked why I didn't receive a notification that a payment hadn't been received - no phone call, text message or email. The woman I spoke to insisted there was nothing she could do about it and just kept repeating that I was late and would have to pay the fee. She finally gave me the name and number of the district manager. I immediately called the DM and left a voicemail. My call was not returned. I placed another call the following day and left another voicemail and still my call was not returned. I have been a good customer for 6 years. My rent is paid on time and I have never complained despite rent increases every year - I am now paying 2.5X my original rent amount. At the very least, I deserve the courtesy of a return phone call. Customer service is clearly not a priority for them, so I am taking my business elsewhere. read more

Was very impressed with my experience at this Public storage. The location was very clean, when I arrived Jessica at the desk was very informative. She explained all my options and was great at helping me pick a storage size right for us. The move in process was easy, loading stuff into the unit was easy and we feel we have made a great choice at a great location with a great staff. Would HIGHLY recommend to someone looking for storage. PS is no BS read more

I have been storing with public storage for a long time, recently I improperly locked my unit and Skip came to the rescue. He called right away. And helped me make sure all my possessions were secure, I'm glad he is there to keep a watchful eye out for my things when I'm not there! Thank you Skip read more

Rented a 10x30 when I lost my home and had to dump my life in a box! Skip was the manager at the time, He's thoughtful and relaxed and always looked out for me when I was kinda living out of my unit (like a closet really) The 10x30's are drive up and even though there not listed as Air Conditioned they are as there attached to other units that are. I paid 179 a month for a total of six months or so. It was the BEST price for such a huge unit. Hours are till 9pm everyday. Once I was late on rent and I was able to get the 20 dollar late fee waived by calling it.. This place is also right off of 95 so its easy on read more

Hello Sendeline was very professional and nice..Her smile gave a positive energy that made me feel safe and comfortabale trusting public storage to store my belongings. read more

Note that the "3 star" rating is based on an average overall of all experiences with this location. The good: location, staff most of the time, cleanliness. The killers: repeated problems with access doors either not working, left open or broken open; policy on insurance; policy on locks; PRICING increases (currently in a 10x5 unit at over $100/month. I have returned to this location after exploring both other Public Storage locations and that of competitors. Pricing was the motivator to try other competitors. Location and cleanliness have been motivators to return. Policies related to insurance and locks are "pressure" and told "mandatory" to get a sale. Not cool. Pricing increases all the time with nothing new or additional offered is ridiculous. Over the past 3 months, have had repeated problems trying to access the door closes to unit and have arrived during office closed hours that access doors either open/left open or in one case, broken (no glass broken - doors broken off track). read more

Shawon took us through the rental process of our 5x10 unit with expert, knowledgeable, and professional courtesy with exceptional friendliness. I have never had a better storage rental experience and I have rented several units in the past five years. I highly recommend this location. If I could give a higher rating than FIVE STARS I WOULD!!! read more

Really friendly, informative and helpful staff. Maria was a pleasure to deal with and also the manager I think his name was Chip (was over a month ago could be way off) was great. read more

Fantastic customer service! Everyone I've dealt with at this location has been very friendly and efficient, but I must say that Pearl is an example of what everyone in the customer service world should strive to be. I relocated from out of state and had rented a big unit in case my movers made it here before I found an apartment; Pearl helped me downsize units when I found a place. I can't think of a single other commercial transaction that I actually enjoyed as much as that one - I know that sounds a little weird, but I honestly left the office markedly happier than when I walked in. The space is clean and secure, and the customer service makes moving a little stressful. read more

Sendeline and Maria, at the office, are good at what they do and helpful. They helped me with all my needs, were polite, and efficient. The place is clean and well organized. It is climate controlled and has good access to Andrews. read more

I'm new to the public storage units. When I entered I was met with great customer service from Jim the property manager. After talking with Jim, he was very courteous and extremely knowledgeable of his properties. am looking forward to storing my property at this location. read more