I waited until summer to post this review to fully evaluate the results.
Honestly, my experience with this company has been a nightmare. While everyone I've interacted with has been pleasant, their communication and ability to address customer concerns are seriously lacking.
Antonia, the salesperson, was pleasant, but she misdiagnosed the core issue with my hot rooms, which left me with unresolved problems. She did call to apologize of her misdiagnosis, which I appreciate. However, that doesn't fix the issue that I'm still experiencing.
1. Antonia visited my home for an audit. I mentioned that a previous salesperson suggested replacing all the windows, which felt like an upsell. Antonia laughed, apologized for the previous advice, and assured me it wasn't necessary. Instead, she recommended adding insulation, sealing duct leaks with Aeroseal, and fixing the oversight around the plenum box during the AC installation. Note: the only reason I gave this company 2 stars is because I did purchase a new sliding door and a few windows for my master bedroom. Even though Antonia marked on her paperwork that my windows failed inspection she didn't suggest I replace them all; i simply wanted new windows due to my old ones being warped and moldy in the master room. I love my new windows, and the living room stays cool now.
Here's my experience:
Work completion: 2023
I've tried to be flexible and easy to work with, but my busy schedule doesn't allow for constant back-and-forth with this company.
On September 7, 2023,
Aeroseal ductwork sealing was scheduled, but the technician stated it couldn't be done due to my small attic. Personally, I think he was too heavy and couldn't fit in the attic. Therefore, the duct sealing had to be done manually, which required another appointment.
Multiple appointments were made for all the work, which eventually included manual duct sealing, adding insulation, and straightening any kinks in the ductwork.
Before and after the work, I mentioned multiple times how hot the living room, kitchen, and both spare rooms got, reaching temperatures of 85 degrees. After the work was completed, there were no improvements.
Sergio explained that the recommendations from Antonia wouldn't provide the results I needed and suggested installing a plenum box, running new lines directly, and adding an additional vent in the living room at an additional cost. How is this the customers fault and why should the customer have to pay for their sales person's mistakes?
Even though the rooms were still hot, they sent me an energy efficiency certificate. How can my home be energy efficient when rooms still reach 85 degrees?
Initially, the company resisted acknowledging the problem, claiming my house was now energy-efficient and met standards. My complaints and Sergio's suggestions were escalated to the CEO. Eventually, the company agreed to add a plenum box, install a new vent in the living room, and run additional lines at a discounted rate, which improved airflow in the living room. I agreed to pay even though the initial issue was misdiagnosed.
I had hoped this would solve all the issues, but unfortunately the two spare bedrooms remain uncomfortably warm, and I'm being told that fixing this will cost extra. To make matters worse, the insulation team was scheduled to come on a Friday morning but didn't show up or call. I had to reach out to Nicholas, who explained that their truck had broken down and asked if they could come on Saturday.
The whole process has been incredibly inconvenient and frustrating, involving numerous interactions with the company. I told this company that I will be seeking a second opinion since my issue wasn't resolved completely. Their response was ok, maybe we could give you a discount once you get your second opinion on whatever they diagnosed the issue to be. Of course I wasn't happy with that statement!
My initial hope was for all my concerns to be thoroughly addressed. Now that it's summer again, I called a different company Ideal Energy to reevaluate the work, especially in my spare rooms. I will keep everyone updated on whether For Energy makes things right by completing the unfinished work once i get my second opinion.
If issues are identified and the company doesn't agree to complete the work, I'll have no choice but to consider legal action. I sincerely hope it doesn't come to that, as my time is limited. Thanks again.
The work cost $11,600, so you would think my house would be perfect. To top it off, Dan, another person I spoke to, tried making new excuses for why my bedrooms are hot. He said I need to replace all of my windows and even blamed my new AC, saying it's not the right size, even though it was installed by an AC company. read more