My initial review was based on when it was located in Downtown Bellevue across from Bellevue and…read morestill know as Cost Plus. Since then, it has moved to Crossroads into the former Barnes & Noble space across from QFC and has updated its official name to World Market. The first impressions of the store mentioned before still are valid. It has a great selection of home decor, kitchen supplies and specialty food items. Particularly international foods that are hard to find elsewhere. The location itself is a lot more convenient as it is closer to my home than the other location, which is a huge plus. However, I knocked a star as it can be hard to determine the current stock of products at the store when checking online. I have made numerous online purchases on the website for store pickup as they offer a discount for this option. However, I have experienced many instances when a product I ordered was unavailable even though the website said it was. Particularly on items where the stock shows that there are a few left. If you order online, just be aware that the store may not have it available, especially if the website says they are close to selling out.

- horrible pickup process -…read more I placed an online order, and it was ready to be picked up after 3 hours. Yup, it takes them 3 hours to fill my order with two items, and one of them is out of stock but they didn't update it on my pickup notification. I went in, waited in line for it. Then when it was my turn, the cashier was gonna help me out but someone else came to line up, so she told me she has to help her first. So I had to wait for her to finish the order first before she could fetch my stuff in the back. When that was done, she went to the back and brought me one of them items. They weren't gonna give me a receipt so I had no clue the other item was out of stock, so I asked her where that is.. then someone else came and she had to help her first of course, so I waited forever for her to go to the back.. and eventually she came back and told me the item was out of stock so they didn't charge for it. I had no notification of that, so I asked for a copy of that piece of paper with the info, then she told me to take a pix. . It's weird how disconnected and inefficient this whole pickup process is. And the fact that I had to keep waiting for other people is highly unacceptable and the whole process took 20 minutes or more .. this is my first time placing an online order, and also the last time.

Bought some dinnerware online and bought too many. They came wrapped well and nothing broken. I…read moreforgot to order salad plates so I just went to the store returned the extra plates and bowls, and picked up the salad plates I needed. Super helpful staff, and held my purchase for me while I shopped for a sofa. Enjoyed my visit.

Update: I followed Crate & Barrel's instruction here and emailed…read morecustomer_service@crateandbarrel.com with my order number, full timeline, and details. I received an automated response first asking for the order number even though it was already included, and then another response saying they cannot assist through email and redirecting me back to phone, live chat, or text. This confirms the issue: no one is taking ownership. I am still requesting supervisor escalation, guaranteed delivery with the correct crew, replacement of the damaged headboard, and meaningful compensation for the repeated failed deliveries, damaged item, lost time, and inconvenience Original review: 1/5 -- Extremely disappointing experience with Crate & Barrel. We purchased a bed and dresser for around $6,000 from Crate & Barrel on May 25, expecting a premium product and smooth delivery experience. The problems started in the store. We were encouraged to apply for a Crate & Barrel store card for financing and were told it would commonly support a much higher financing amount. We applied, received only a $1,000 limit, and were told to accept it and that the issue would be corrected later. It was not corrected, but the application still affected my credit score. Then came the delivery issues. Our delivery was scheduled for June 3. The team brought in part of the bed, opened the headboard, and found a large crack. They said it had to be returned. We asked them to at least bring in the dresser, but they said they only had two people and it was too heavy. Customer service did not take meaningful ownership. We explained that we had guests coming for a housewarming and needed the bedroom completed urgently, but we were told nothing could be done and had to wait another week. On June 10, the rescheduled delivery failed again. The driver called and said they did not have enough people to bring the furniture in, canceled the delivery, and then stopped answering calls. We paid premium pricing, lost multiple days waiting at home, received damaged furniture, and still do not have the furniture delivered. Our bedroom is unusable right before guests arrive. This has been the worst shopping and delivery experience we have had at this price level. Crate & Barrel needs to take responsibility, deliver with the correct crew, and provide real compensation for the failed deliveries, damaged item, and wasted time.

I stopped by on a whim and to pet the dog in the window. The store was a wonderful collection of…read moreart and jewelry. The lady (I forget her name) was a wonderful host and gave me a tour of the entire store. I found my treasures and will be back. Thank you for the great customer service and experience.

Echo artworks is a cute little store right down the street from my job. I try to go in here as…read moreoften as I can to browse and check if she's gotten in new items. It took the lady who owns/mans the business a little while to warm up to me and all my questions, but now she's pretty sociable. They have a decent selection of fancy and nice beads....especially glass, vintage, and precious stone beads...unfortunately, this isn't what I am normally looking for. I like wood bead, naturals materials, and weird stuff. She does carry some of this stuff, but often times when i come in looking for something specific, she often times won't have it. She does carry enough of the stuff I like to keep me coming back and is willing to order specific things as well. It's a small store, but in what little area she has, she does a great job filling it up.

Pop Mart is one of those really cool stores that almost seems like an art gallery where everything…read moreis for sale. As I walked in, there was a bit of a shopping crowd and a window shopping crowd. The prices were a little steep and the merchandise on the ahelves was pretty full so there was a great selection of different (labubu) styled creatures. The collections were different and some had higher prices than I was expecting. It was still fun to browse and look at everything on the displays. The sales people were very present and willing to help and clean up anything that was out of place.

My most recent visit was great. There are quite a few employees working the small floor. They check…read morein on you but don't hover and one let us know about the promo that was happening. The store seemed well stocked and everything they had on display was in stock.

Typically, I love this store. Today I had the apparent audacity to insist I pay the price actually…read moreposted for a product (about $8 off the price which is about a 40% discount) and didn't appreciate the attitude I got - like I was being unreasonable or even sneaky. Apparently they only use one set of signage year round and the price goes down at the holidays, or there is another product, maybe?). That doesn't make sense. I was literally buying this product because it was a great price, and had no way of knowing. Posting one price for a product and then charging another at the cash register is classic bait & switch. I didn't deserve the rudeness and will be sure to go to one of the other locations next time I am buying gifts.

Cute boutique located in the U district. I stopped by after having dinner at Ba Bar in the same…read moreplaza. I walked in and saw a variety of Washington themed merch. I was on vacation so I needed to pick up souvenirs for my friends back home. I couldn't help but look through all the shelves. There was an assortment of stickers, little trinkets and chocolates to choose from. It was difficult making a decision, but I ended up buying a trash panda (raccoon) and PNW themed stickers for my friends. I had a lot of fun in the store and hope to visit again when I'm in town.

I preordered a watch and went to pick it up 6 months later. The lady that helped me looked annoyed…read more(I am guessing because she probably doesn't get commission for helping me). She had the biggest fake finger nails on and due to the store policy, she had to peel off all the plastics off of my watch (to prevent reselling she said). She probably left several micro scratches on the watch while doing that because of her fake nails. And what I wrote above so far wasn't even the worst of my experience. Apparently, I was supposed to bring the original credit card I gave them 6 months ago when I pre-ordered the watch(?). I was not told this at all. All they told me was that a credit card was required for them to process the preorder. During the 6 months, I had to cancel and have the card reissued due to a fraudulent transaction (unrelated to this purchase). The lady asked me for the credit card which I no longer had. Then she proceeded to indirectly accuse me of doing something illegal thru her body language and facial expression. That's how I felt anyway even though she did not directly say anything like that. I had to talk to someone in the back (I assume it was a manager) to sort this out (all she had to do was to check my ID and run the transaction onto my new credit card). This was about 4 years ago. I totally forgot about this horrific experience until today (I saw a wrist watch on TV and it randomly reminded me). Avoid this place. They also dangle Rolex watches in their display when they don't even have any for sale to public. Also who are they to tell me what I can what I cannot do with my watch? I am not even a reseller and I thought it was very out of line for them to require to peel off the plastic protectors. And if this is a requirement, the workers here shouldn't be allowed to have long fake nails either. They are lucky I am not picky about little scratches. Places like this totally got me lose interest in watches. I guess I should thank them for saving me thousands last 4years. Btw, I took the watch and got the bracelet resized at their Bellevue location. And they totally butchered one of the links while removing it. Even this, I will add that they are lucky, I don't care too much about things like this. The only good thing from all this was that the watch is beautiful and I still wear it frequently. It was a gift for myself for turning 40, which this store almost ruined.

Bought my mom an omega constellation many many years ago so thought I'd try my chances at a Rolex…read moregiven the current demand. Have been waiting a while but the staff has been nothing but professional and friendly unlike other locations I've been to. Will, Nina, and Antonio have been amazing. Hope to get my watch soon.

I love this little hardware store!…read more They are always helpful and have great service! They have a good variety and I end up here at least one every home improvement project for a last minute part.

This place was so great! Free parking outside. It's an Ace Hardware store. I needed paint and…read moreprimer and had to grab samples. The two cashiers were very helpful. Great store!

click has an amazing assortment of things that you need or that you convince yourself you can't…read morelive without. when all else fails, i like to make purchases for others there so i can scratch my design itch and patronize a great couple who've brought an undeniably cool aesthetic to our community. from the time click was further north on california in the admiral district to when they made the move to the heart of the junction, they always have cool stuff! i've bought a ton of gifts there for friends and family and i always get comments about how great the items are. there's something for everyone at click! it is a fun place to browse and the people who work there are willing to tell you a lot about an item if you have questions or leave you to your own devices to wander on your own. i like that.

Very disappointing experience! I will not be shopping here again…read more I have gone into this place several times. Lots of cute stuff, great gift ideas, and love the design of the items. Why the one star? Returns are store credit only. This is the most ridiculous return policy, especially for a design store. Sometimes items just don't work for the space/idea one might have for them. If an item is returned within days of purchase as result, the expectation is full refund. I do understand it is a small boutique shop. However, I would think return customers would be your bread and butter. I will not be returning as a result of this return policy. (Pun fully intended.) Edit: It is never clear to me why businesses insist on attempting to resolve an issue by simply restating their policy. Suggestion, if response is simply to restate, then don't respond. Said return policy is not clearly posted. If this were the case, purchase would never have been made. Suggestion, inform patrons verbally at time of purchase.