I don't know if the previous positive reviews are phony or they just didn't even look closely at the work. But Flooring 323 is the worst contractor I've come across in years. The owner is a prick with a big ego and who "talks" as if they're great, but doesn't do what he says they're going to do. His lead guy also has a cocky attitude and treats the owner as if your project is a bother. Simply put, they do very shoddy work, pretend there's nothing wrong, and then still try to get away with not correcting it. On simple plank flooring installation, they installed obviously defective planks and then blamed the manufacturer for the defects. BUT THEY STILL INSTALLED IT!!! They left obvious dips in the floor without trying to level it. They charged us for floor leveling but the dips are clearly noticeable when you walk over them. The flooring manufacturer's rep came and confirmed that the dips needed to be straightened, otherwise the flooring will fail in the future. The rep also emphasized that sufficient gaps need to be maintained around the perimeter but 1/3 of the perimeter was tight against the wall. If not straightened, they'd very likely buckle in the future due to expansion. After telling them the flooring needed to be cut back, they said they'd do it - then they didn't!! Had to fight with them and watch them like a hawk. ALL of the problems were not simply mistakes - they were very basic standards - but whether it's simply their laziness, their arrogant attitude, or just plain dirty, low level character - their work may "look" good at a glance, but upon closer inspection, is nothing better than that of a shady, low quality contractor. They talk a good game in the beginning. Their website looks good where they say "They do what they say". But in the end, they're just a very shady, shoddy contractor. I've installed flooring myself - and I'm not a professional - but any DIYer can do a better job than them. They don't even try to do a good job. read more