Katrina and her team are top notch. I always feel good knowing we are referring the best of the best to our friends and clients. And if you need a specific flooring and can't find it, Katrina will track it down for you! Highly recommend Flohr for great quality and service. read more

Flohr installed our new tile and hardwood floor and we are extremely happy with Oscar and the entire crew. We lived in the house while they did this, though almost everything was in the garage, the guys covered the remaining furniture, cabinets and appliances to keep the dust down to a minimum. They worked long hours to finish the job and cleaned up afterwards. Did a great job on the molding as well. I would definitely use them again. read more

we had a LVT installed through out our first floor. Brian helped us pick the perfect LVT and scheduled its installation rather quickly. They moved all heavy furniture demoed out ceramic tile and carpeting. They covered everything in plastic and kept the dust down to a minimum. Oscar and crew, Mario,& Himie worked great as a team and finished the job in less than a day and a half even replaced base board over existing flooring to match new base board. We can not be any happier with the install and cost. I recommend them highly for your flohring projects and will use them exclusively again!!! Phil D. 3/18/2024 read more

This is the 3rd time we have used Flohr over the past 10 years to replace worn-out carpet and that cheap tile the homebuilders install. We keep coming back because they do great work and are mindful of our time and budget. A big Thanks to Gina who organized everything for us and picked the perfect tile compatible to our previous jobs, and to the tile installers who are real craftsmen and are considerate of our time and our house. Thanks for everything Flohr! read more

Pros: consultative, professional, communicative, solid team that do quality work. Cons: zero communication after the job was done. I had Brian's crew install LVP in my home. They showed up when they said they would and installed in floors and baseboards in 3 days. However the issue was that one of the baseboard seams was not even. I texted Brian multiple times but absolute zero response - called his office and they said they would follow up with me but never did. Really wrapped up on a sour note. You'd think you get at least a response after spending close to 20k. read more

Great experience x2! Carpet in 2017. Wood flooring in 2022. Sales experience felt very comfortable with competitive pricing. Didn't try and upsell is on things we didn't need, yet were willing and understanding to work with us on our desire for non-standard floor-transitions. Installation in both cases was top notch. Timely & efficient crews were mindful of our existing belongings and did a great job of moving furniture and cleaning up afterwards. read more

Flohr just replaced more than 2000 square feet of hardwood floors in our home, due to some serious water damage. Though emotionally and physically challenging, Flohr was up to the task. Thanks to Katrina, who coordinated everything and helped us through each stage of the work, and Oscar and Jaime, two excellent, hardworking installers who did all the work, we are finally enjoying some beautiful, new hardwood floors. We are so very grateful. read more

I've done business a couple of times before where they laid laminate floors for me in a day. Now I need to make changes as my needs have changed. I'm looking for wide long wood look tile flooring in a light tile with grey under tones. Can't wait to see some samples. read more

Glad I got to work with Mickie on my floors - she was very quick to help me with options based on my tastes without being pushy and was determined to match the price I found for the wood I ended up choosing. She ended up beating it so I believe I got the best price available. Cash & carry is easy if you have a separate installer and I'm over the moon with the colour and quality. Strongly recommend asking for Mickie! read more

I would not recommend. I have a few unattractive seams. They are very difficult to deal with post install.

The product that was "guaranteed" continues to fail and there's no recourse....apparently because our two dogs have feet. They are very convincing sales people-but save your money. read more

See all

We chose Flohr for our hardwood and it turned out to be the best decision we could have made. Not only was the price point fair, but the quality bar was so high with these guys it was insane. David in sales was very helpful and knows his stuff, Oscar who did our install kicked all forms of ass, and Eric the field manager was instrumental in coordinating between all three groups. I highly recommend these guys for your flooring needs! read more

See all

Yet another project completed, using Flohr for our carpet purchase and installation. Brian knew exactly what was in stock, and what could take a long time to receive, based on ongoing inventory issues. He showed us some examples, went over the price ranges, then we picked our colors and pad, and voila'! He had it installed on the day I requested, and as usual the installers did an excellent job. This is why we keep coming back, and would never go to a big box store. When spending a lot of money, I prefer to work with a professional with years of experience, and not some kid who got trained last week. :) read more

Really sloppy work down around the island. We purposely left off the toe kicks and baseboards so we wouldn't have to use shoe molding. This what we got. And to make things worst the attitude about it was terrible, claiming that's the way it has to be. I'm a vetern contractor over 40 years in business, this is total bull shit. The owner even hung up on my customer. read more

See all

I had some issues to be dealt with and Sherry called me immediately and set an appointment to resolve my concerns. By the way...I have had my vinyl floor planks now for 7 months and my floors look great. Once the issue is resolved with my area rug I plan on coming back to Flohr when it comes time to replace my bedroom carpeting. read more

First, let me say that the process of ripping your house apart to install new hardwood floors is not for the faint of heart. What you need is a company and a team that will assure you that everything will be fine. Then assure you again.....and again.... The incredible team at Flohr are just that team. Davis, our sales person has been in the flooring industry for over 30 years. He has seen it all and really helped us to focus on the hardwoods that would work in our unique home. He answered our 276 questions honestly and tirelessly. Katrina got us scheduled by some miracle, during one of their busiest times and promised to have us completed before Thanksgiving. Oscar. What can I say. This guy is the hardwood flooring install rock star of Austin. He and his team completely destroyed our house and put it all back together in 4 days. Leaving it 1000 times better than when they started. His guys work their asses off from 7 AM to 6 PM each day. No wasted time. They are THE BEST! We laugh now about how we were soooo worried about our selections and if they would look right in our home. Flohr made our house look amazing...absolutely amazing. Thank you David, Oscar and Katrina. Y'all rock'd the house! read more

We had Flohr install nearly 2000 sq ft of flooring 2 weeks ago and about 200 ft of tile. I couldn't be happier with the results. Phil came over to our house and showed us several options and took measurements for our house. He came back with a bid the next day. No pressure to buy and Phil made sure to explain how the entire process would work. What made the difference for me was the level of detail provided by Phil. Explaining the entire process in detail gave me and my wife a sense of confidence that they knew what they were doing. We ended up selecting a different wood product a few days after the estimate was provided and Phil quickly provided a new estimate. The entire installation process took about 3 days. Jose was the foreman for the installation. Again, he talked us through the process and what was going to happen. Very impressed with the quality of work and very impressed on how well they cleaned up everything after words. Very professional throughout the entire process. Would highly recommend these guys. They know what they are doing. read more

Hired these guys to put in new flooring/carpeting at our condo and we couldn't be happier! They should have prepared on time and ready to work.... The flooring was completed same day and turned out to be gorgeous. Would highly recommend working with them. read more

See all

I highly recommend the folks at Flohr because they are true professionals. They are experts in the industry and have years of experience with professional installers. Dealing with Katrina is a pleasure because she is very knowledgable, professional and will guarantee expert installation. I definitely recommend checking out Flohr for all your flooring needs. read more

Flohr installed new luxury vinyl flooring and I couldn't be happier. David Haskell was very professional, patient with all my questions and steered me in the right direction. Oscar and the installation team were awesome and took great care with my furniture and clean up. The flooring was completed in one day. Highly recommend. read more

Flohr - Flohr - LVF - Flooring Near Me - Austin, Texas

I highly recommend Flohr! I needed a stair runner STAT to keep my toddler safe and they made the whole process easy as pie! I was actually referred by a different flooring store who said stair runners are tricky and Flohr is the BEST! They helped me quickly pick the perfect carpet, determine the right amount to order, had it bound, and installed PERFECTLY! They even bound a remnant for me to use as a matching mat. read more

Flohr - Flooring Near Me - Austin, Texas

I hired Flohr to replace a water damaged carpet at my office. Katrina at Flohr was able to get me a close match to my existing carpet, order the carpet quickly, and install a great carpet without disrupting my office for an entire day. The experience was extremely painless and they replaced my carpet like seasoned pros! read more

I hired Brian Pousson with FLOHR multiple times, starting several years ago and I am surprised I have not submitted a review of his great work until now. Brian installed all the flooring, shower and tub surrounds and kitchen backsplash walls for a guest house several years ago. That was when I first noticed his attention to detail. As an example, the backsplash line in the kitchen was not up to his level of acceptance and he made his guys remove and correct it, even though I could not tell it was off a little. The next project he completed for us was a full master bathroom remodel where they removed a heavy bathtub and replaced it with a walk-in shower. The tile shower walls and flooring looked great - what a difference that made! His design worked with the existing plumbing and drain lines but improved the look and feel 500%. Our most recent project was to replace the carpet in a game room. The "commercial grade" carpet was a perfect choice for the high foot traffic and occasional spills from my kids and their friends. All in all, I highly recommend Brian and his team at FLOHR for any flooring, backsplash or bathroom remodeling projects. read more

This was the second time we used Flohr, and for this job we used them to install wood floors in three bedrooms - hoping to match the existing flooring throughout the house. We ran into delays with the shipment, had some communication issues with Sales, and unfortunately did not get a great match on the floor color. Some of the issues we ran into were definitely due to COVID, but most of it could have been avoided with better communication and follow through (for example, we were repeatedly promised that they would drop off a sample, but they never did - hence the colors not matching well). However, when it came to the actual install, they did a 5-star job. The crew knocked out the work, including moving furniture, adding thicker baseboards, and full cleanup (even mopping up in the their socks), in 8-hours flat. Impressive. read more

I have ordered product from Flohr before and had a positive experience which is why I returned. I made another order through a sales guy who informed me that he would be leaving the establishment for another endeavor shortly after I placed my order, which is fine. I paid via CC authorization for my flooring and trim pieces which is what they require you do. I was not informed until my flooring came in that my trim pieces would not arrive until a week later which was the first time I was hearing of this, and my sales guy knew I was on a tight deadline. I had another company install the floor since this was going into an RV and they don't offer a warranty for install inside a moving vehicle. The installer brought its own trim pieces since mine had not arrived yet. I never received a call from Flohr when my order came in. I went into the store and I was told that they don't have access to any other sales consultants files so they couldn't access my order. They said the trim pieces were not in the store. I was informed that my issue would be resolved quickly and that this was not how they did business. I followed up the next day and was told a manager would call. I didn't receive a call. Two days later I called (today) and was told that their servers got a virus and all of their files were lost which is why I hadn't gotten a phone call. I was also told by Bryan that I can take or leave the information I was being given but that he didn't care. I was also told my issue was a "he said, she said" issue. Then I was hung up on. I have very little tolerance for a lack of customer service especially when I just spent close to $1000 but have not received merchandise that I paid for. That is stealing. And severs being down should have no bearing on whether I get a phone call from the manager letting me know that they care about me as a customer and that the issue will be addressed. I will never shop here again for my flooring needs. The disregard for me as a valued customer was shocking, as well as the poor customer service, and lack of communication. A complaint will be filed with the BBB and if you value your time and money, don't shop here. read more

Enrique is very helpful and knowledgeable. It was a very easy process and affordable to get my living room's carpet replaced with laminate wood. Selection was great and turn around time was quicker than I imagined. I didn't shop around too much before choosing Flohr, but the price was more reasonable than i had i budgeted for. I went back recently to do my stairs in the same style laminate and it was even easier the second time 'round. By the time you let the workers in, they're loading their truck with your old carpet. It's very quick! The job is always done professionally and they clean everything up before they leave. I was very pleased with all my interactions with this company. Next remodel section is the kitchen and I'll be choosing them to help me with the flooring flohr sure. read more

See all

We engaged Flohr to do our floor tiling and carpet in a newly bought house. Brian was a great partner in this endeavor using his knowledge, insights and evolving standards/style. He doesn't intrude or impose but will respond with great ideas when you have questions or want some brainstorming. His carpet team was immaculate in their work. They covered a huge part of our house and did it flawlessly in quick time. His tiling team overcame challenges with the chosen tile (12x24 Cotton with square edge that posed some issues at the seams) but they came back repeatedly to resolve the issues. The same team did wonderfully well on the Fireplace tiling and Backsplash. We are happy with how it all looks now. Highly recommended read more

I contacted several contractors before our move to set up appointments to get a quote to change carpet to hardwood floor and change carpet in our bedrooms. Brian has been great in keeping the communication up even before out appointment. He has been checking on us if we have time to visit his store and see some samples as well as confirming our appointment which I very much appreciated as we were so busy with our move and getting the house ready. Brian was able to get us the best price for all the things we needed to get done in our house and he was also able to start the process way earlier than his competitor. The crew who came to install hardwood floor were exceptional. They were not only fast but their work was done perfectly and we absolutely love our new flooring! The last step was to replace carpet in our bedrooms and again they were fast and did their job well! Thanks to Brian and his team our house feels already so much better! Thank you!! Our next project is to replace the tiles and backsplash and we will definitely contact Brian again! read more

Best flooring contractor in town!!! I would easily use Flohr's again and highly recommend them to anyone seeking new or replaced flooring needs. I recently had carpet removed and replaced with hardwood floors for a staircase and an adjoining upstairs room. I worked with David Haskell, who was AMAZINGLY KIND and DILIGENT in every aspect. He helped match my existing, downstairs hardwood floors to a "T". I cannot express how easy and thorough the entire process was, and I was fortunate to have a highly skilled installer by the name of Oscar. The installation was from 7AM - 1:30PM. They showed up on time, worked through lunch, and cleaned up the mess/dust before saying adios! read more

Part of what I'm good at and do for a living -- sourcing product via the best supplier. I've always been one to seek out potential suppliers, get multiple bids, and then choose my source. I contacted 5-6 flooring businesses in the Austin area who were distributors of the particular Bella Cerra laminate flooring that we needed. We already had this flooring in half of the house but now wanted to finish out the three (3) remaining bedrooms. The first response received was from Brian Pousson of Flohr. He also happened to have the best pricing all around (per sqft, muffler padding, delivery, etc). Attached in his initial email reply was an invoice and order form -- ready to go with everything filled out. All I had to do was give them some additional info and we were done. I'm pretty sure they had to bring in the 600 sqft from Houston, but they didn't charge a fee for that (unlike some of their competitors). The material arrived within a few days and I was able to easily schedule a time for me to pick it up from their nearby warehouse. It couldn't have worked out better. read more

This company has very poor to no communication and charge you for services they did not provide.Sherry is the worst. She rescheduled our original appointment at the last minute with one story and next day gave us another excuse. She doesn't tell the truth and has poor communication always trying to push problem off to someone else.We were scheduled to have flooring installed and was told it would take 3 days. We moved out all the furniture in all rooms to make it easier for Flohr. The day before installation was to start a man showed up with the flooring wanting us to store it in our garage. He stated I will be back the next day to start work at 12. We told him Flohr said you were going to start at 8am. He stated I am working another job so he cant be there before noon. Day 1 of installation the guy showed at noon but just to drop off more material and left. We called Flohr but never received a call back. The same guy came back around 4 and pulled up carpet stating he would be back first thing the next day to start. Day 2 he was a no show. We contacted Flohr and they said they had not heard from the guy that had dropped off material and would send someone else out. The other crew showed up around 11 am. They worked rest of the day. Day 3 the same crew came back and worked. We were told day 3 we needed reducers. Flohr told use that is an additional cost which they called accidental damage. Now the guy installing the floor said almost all tile work need these and Flohr should have known. Florh charged $130.00 transition strips that were not used and didnt refund us. We were told by Flohr they would bring the reducers out so we can pick which one to have stained. Sherry dropped them off around 7.Day4 workers showed and had to wait until 3 for Sherry to finally show up with reducers. She also told workers that the carpet repair guy would be out any time that day to complete his part. Well that didnt happen Today is almost a week later and job is just now finished. The tile looks nice but we spend all day Saturday repainting our walls, base boards and doors because they got grout everywhere. They made a dent in one wall and had to scrap grout off windows. We had just painted walls and baseboards. We can now put our house back together finally. A week later. They also charged us $214 for shoe bumps they didnt do. They havent refunded that either. So we are out $344 for work and material not used or done plus the paint we bought for walls and baseboards. We kept being told this person and that person is working on another job and will be there at some point. Really my job wasnt important enough to your business? Workers showed up late and was always given the run around.Do not use this company. They are not honest. They will take your money and push you off read more

Even if they hadn't been the most affordable place in town and even if they hadn't had *exactly* what we were looking for after store after store of *almost there*, I think we still would've bought from here anyway. We walked in knowing the exact square footage we needed and our max budget for everything (tax, glue, t-strips, wood), which certainly made Corey's job easier. It can be real easy to walk in thinking you know what you want to spend and then fall in love with a beautiful acacia floor that's twice your budget. Once we had narrowed everything down, he let us take home a few samples (the big ones, not the tiny pieces of wood you get from Lumber Liquidators or Floor & Decor) for the weekend so we could see how it looked in the light of our own home. Boy, that changed our mind real quick. Fast forward a few days and we've purchased our floors. Corey calls with the bad news. "Your floors are on backorder until June. I'm so sorry." That's not a big deal for some people, I know, but he'd heard our whole sob story about a flood and insurance being terrible and not having anything between our feet and the tar adhesive-covered slab, and he knew we needed this quick. That's when he offered to call the supplier to see if he could track down other distributors to piece together our order. At least half of it so we could get started, right? My hero. Fast forward a week or two later and somehow they have our whole order. It ain't even June yet! So I roll up to the warehouse today to pick up the floors and completely forget that I'm supposed to call them first to let them know I'm on my way. "Bing bong, I'm here for my floors." Well they're not there. Whoops. 20 minutes later, I get a call from the warehouse lady saying she's going to have the driver deliver them to me at work since I had come in on my lunch break. Going above and beyond even though I definitely had a bit of an attitude (sorry! I'm tired and stressed and it was only my fault!) puts this in 6 star territory, but Yelp won't let me go that far. So AJ rolls up with my floors, loads them into my car in the work parking lot, and now I can finally put something between my feet and the tar adhesive-covered slab. After months of struggling with insurance, contractors, adjusters, etc., I feel like I've slayed a dragon. One note of buyer beware: the glue we got here was $150 for 5 gallons, which is $50 more expensive than the same size at Lumber Liquidators. Get your glue there. read more

No one at Flohr will tell you this, so pay attention: GETTING THE FLOOR ADHEASIVE OFF THE TOP OF YOUR FLOOR ONCE YOU'RE FINISHED INSTALLING IS EVEN HARDER THAN INSTALLING THE FLOORS IN THE FIRST PLACE. Corey Cormier helped us with all our questions when we were buying, but for some reason he said mineral spirits would work for cleaning the dried glue once we were done. This turned out to be laughably untrue. We're now going through dozens of magic erasers and expensive chemical solvents to remove the glue, and probably damaging the stain on our otherwise beautiful new hardwood floors. The only other was the price for the glue. A five-gallon tub (MAPEI Ultrabond ECO 980) cost $150 here, though it's only $100 at Lumber Liquidators. We needed 12 gallons for our project, so we ended up spending WAAAY too much on adhesive. Get your floors here; get your glue elsewhere. And for the love of Jesus, wipe that shit up as you go. read more

I had a flooring project that began in March. We had tile replaced by Brian and his team. Prior to the project being started, Brian was communicative, and helpful. I was looking forward to the project being completed. We were out of town while it was being replaced, which sounded great until we got back and the grout color was completely wrong. Not even close to the correct color. After addressing the issue with Brian, he was difficult to get a hold of for correction. After some time, the grout issue was resolved. But, my husband and I were under the impression from previous conversations that there was going to be some additional assistance with our baseboards to make things right for completely screwing up the grout (and I'm still missing transition pieces between floors as well). After more attempts to talk to Brian, he called me and cussed me out telling me I was a horrible client trying to get things for "free". Completely unprofessional and I had to hang up on him because he was yelling and name calling. Yes, there could've been misunderstanding between conversations, but I was taken aback at the things he said to me! Horrible person to work with!! I've never had a more rude encounter with anyone! Stay away!! read more

Got my new carpet here based off YELP reviews and want to support a local business. What a disappointment!!!! After spending a good hour with barley any help from the salesman, the owner recommend their house carpet assuring me it would last as long and be as good as the national brand and gave me a GREAT deal..so that made me happy,. But now 8 months later, the carpet is showing wear, its coming up at seams and where it meets tile. Extremely dissappointed. Felt like they just wanted to get rid of the carpet. I got the top of the line pad so that does help..still, not happy with carpet.. read more

My husband and I are trying to patronize local businesses as much as possible, so we hit up Flohr when we decided to replace the carpets in our bedrooms. Chris, our salesman, was very helpful and informative, and we found something we liked fairly quickly. However, I am, by nature, a cheapskate, and wanted to see what the prices were like at HomeDepot before we committed. Off we went to HD, where we stood around the flooring department for about 15 minutes without anyone offering to help us. Back to Flohr! When we returned, Chris said he could follow us home to take measurements, and we scheduled the installation for the next week. Here's where things got a little weird. We removed all the small items from the rooms, including our firearms, and put everything in the garage. At some point, one of the installers handled our (loaded) guns, which I found a little inappropriate. Also, while moving our mattress, the mattress cover got ripped, which wasn't entirely their fault because it had a small tear in it to begin with, but it was torn so badly as to be unusable. I called Chris to ask about the mattress pad, and he said they'd be happy to cover half the cost of replacement, which I thought was completely fair, as it was a very expensive cover. He then asked me about the rest of our experience, and when I mentioned the installers had touched our guns, he was not very pleased. I might have taken off a star for the two negatives, but Chris handled them in such a respectful and professional manner, I felt they deserved the 5-star treatment. Big box stores are great for some things, but check out Flohr if you're in the market for new flooring. Great selection, great prices, great customer service! read more

I came to Flohr after getting a quote for carpeting from Lowes. I would always prefer to patronize a local Austin business than a big-box retailer. After seeing all of the great reviews on Yelp for Flohr, I called them and spoke with Bruce. He came out the next day to do all of the measuring (and he measured almost 150 square feet LESS than Lowes.) The next day I went to the showroom and Bruce helped me find the right type of carpet and padding for our needs (2 adults, 1 toddler and 3 dogs.) The carpet and padding both were much better quality than the top of the line carpet from Lowes and the total price was about $600 less. The carpet was installed today, and we were SO pleased with all of the installers. They were promptly at my house at 9am. They moved out the furniture, pulled up the old carpet and padding, put down all of the new carpet (including stairs that flare at the bottom) cleaned up and were finished by 11:30. They were professional, courteous and efficient. I wouldn't hesitate to recommend Flohr to everyone I know. They are top notch. read more

Why is it that you only redo floors as you're preparing to sell a house? I'd like to say I'm different, but I'm not. We decided to put our Pflugerville home (4BR, 3.5 Bath, 3 living, stairwell) on the market after 16.5 years of family bliss. It had original carpet throughout. Yuck! Chris Gibbs was our sales dude. He came to the house, measured everything, educated us on our options, and patiently put up with our changes. Flohr gave us written documentation on what to expect, how to prepare, and what the installers do and don't do. Their scheduler called and got it installed on the time frame we wanted. The install team was awesome. I had a singalong in my kitchen with the tile crew, but every one of their installers was prompt, professional, and knew what he was doing. We got a thousand compliments on how our house looked. I mean, anything would have been an improvement over that old cruddy carpet (2 kids and a dog later), but what we got was beautiful -- tile for baths, kitchen, and laundry room, vinyl plank downstairs, and carpet upstairs and in bedrooms. It was three days of tile work, a day for the vinyl plank, and a day for carpet. They offered to combine the last two, but we couldn't make it work on our end without a storage unit in our driveway. We initially had a bit of sticker shock, but when it was all said and done, they did a beautiful job at a great price point. I'll definitely start and stop at Flohr next time I need flooring -- no need to even talk to anyone else. read more

I recently needed carpet replaced in only part of my home. Problem is how do I match my current carpet since it is several years old? Well I worked w/ Bruce at Flohr and gave him a small sample of my current carpet and a few days later Bruce calls to say he thinks he found a match. I went to look at the swatch and in the store it looked pretty close. So the team came out and I have to say they not only did a great job but were very professional! I did have one problem that Flohr was not able to fix...The new carpet was a perfect match, well that's not the problem obviously. The problem was that they needed to bring some dirt to rub into the new carpet so it would match my old carpet and be a perfect match! I'm kidding of course but WOW, what a great experience from start to finish! read more

I walked into Flohr with the expectation that I needed to redue a section of my bamboo floor due to some chips and divots from a iron that was dropped. However, to my pleasant surprise the sale guy (didn't catch his name) recommended I fill the chips with filler since the mark was minor and no one would know the difference. Its always nice to hear the recommendation that will save me $$$. And for that, Flohr will be my go-to flooring company for any needs in the future. Thanks guys and I will be sure to pass the word to my friends!! read more