Went to autozone in Perris to drop off oil and there customer service was rude today called o…read moreRiley's and they happily took my oil. Autozone lost a customer but O Riley gained a new one today. 5 stars for the Perris O Riley's

This has been my O'Reilly's for years and I finally decided to write a review…read more For the most part it's your typical O'Reilly's. The people are great. Great service. Now for what made me write this review. I had brought in a part that I had under warranty. When I went in to go exchange it, the person attending me couldn't find the part under 2 3 different phone numbers and an account I have with them. I found that odd and ending up buying a whole new part and using the part I brought in for my core charge. I go in the next day and talk to someone new to ask about the warranty and they were able to find my part with the account that I had with them. I had asked if they were able to somehow refund the part I bought the day prior and they had said that they wouldn't be able to give me a solid answer and to talk to the store manager or assistant store manager. That wasn't a problem for me. I go in the next day and talked to the assistant store manager and they confirmed that they were able to do what I had asked and that they would give me a call. They just told me that it would take about 7 days as they needed to request the part back from the depot to do the swap. This was done on a Monday. On Thursday afternoon I receive a call from the assistant store manager stating that the part had came back from the depot and that the exchange was successful. They went ahead and refunded the part that I bought a couple days prior without me needing to be present. Great service from O'Reillys! Shout out to Jesus and the assistant store manager!

Checked for parts with 2 other auto zones, going on a goose chase trying but neither helped me…read morenearly to the extent the employees at this location did. Service was grade fucking a, these other reviews are full of shit

Great customer service! Josue was the best!! He knew exactly what he was talking about when it…read morecomes to hondas and was able to help me out unlike other autozone locations.

So, I walk into this fine establishment--let's call it "Service with a Snarl." I stroll up to the…read morecounter with my best smile, ready to save the planet one quart of used motor oil at a time. I ask, politely, "Do you guys take used oil for recycling?"--you know, because I'm basically an eco-hero. The lady at the counter? Oh, she's having none of it. She hits me with the ol' ignore-and-dismiss combo. No eye contact, no acknowledgment that I exist. I might as well have been a ghost haunting the customer service desk. Finally, without so much as a glance in my direction, she says, "No, but AutoZone does." Oh, cool. Thanks for the helpful info, Madame Sunshine. I mean, I came here hoping to contribute to a greener future, but instead, I'm sent off like a rejected contestant on a reality show. But hey, AutoZone--get ready, because this oil-toting environmentalist is taking his business, and his very impressive five dollars, to you! You'll recognize me--I'll be the guy with the disappointed look, still wondering what customer service feels like. In conclusion: If you're looking to recycle your hopes and dreams... keep driving!

Brought in a 2 year old battery wouldn't charge and walked out with a brand new one without…read morespending a penny. Worth it.

Jocelyn R. at AutoZone was amazing. She was helpful, professional, and provided great customer…read moreservice. She went above and beyond to help me on a stressful day truly appreciated!

I've been here a couple of times and everytime it's just a weird and cold environment. everytime I…read moreplace an order way in advance they never fulfill my order I always end up having to go do it myself. where as the other autozone in perris is amazing but they sadly never have the items I need in stock because trust I wouldn't even come to this store if that was the case.These young punks it was like 4 of them were just goofing off but couldn't fulfill my order I placed hours ago? all of them just want a free paycheck and not do anything but be lazy. on top of that I needed help with a new battery for my key fob and since the guys didn't want to help me this female associate did help but even though it seemed like she didn't want to help me either. they all had weird energy and if none of them want to work their then why are you guys even there?? make it make sense.

Customer service is very quick to reply with a lot of questions.....very frustrating . Their…read morewebsite is misleading finding the right parts parts I had to modify to fit .....realize they sent the wrong parts wanted to return. They only offered a $25 credit I would not buy from this company. There are MANY OTHERS WHO ARE BETTER! ANY! ARE BETTER!!!

I was unsure of part I needed since I have an older van and all of my original sensors had been…read morediscontinued. Auto zone and O'Reilly's sold me the wrong part and antifreeze 4 * I was almost ready to sell my car when I found C Auto parts. They are not only knowledgeable for what I needed but came out to the car and waited for me to disassemble my dog house to make sure the part would fit and they had the original green antifreeze for as well. They have great prices all-around good experience there, I will definitely be going back, THANK YOU!

Went to every auto part store around me. Pep boys. Autozone. Orielly/kragen, other small auto…read morestores. Couldn't find what I was looking for. My cigarette lighter broke and I needed to replace the actual lighter, but my thing was different from everyone else's. they all told me I should probably go to the dealer and order the part there. Well thought I should try one more time, went to this store. Though they didn't have it, the associate there looked online for me for the part, not to mention I did my research an I couldn't find that damn part online, but he found it and it was shipped and at the store in just 2-3 days. Amazing! If you can't find what you need. Go here, they'll get anything you need! Thank you guys! -Herman

Very knowledgeable staff. Great place for random nuts and bolts and paint. Not so much for partsread more

I am a senior with no knowledge about cars whatsoever. This…read moremorning, after hearing what message flashed up on my car screen, Raymond, the manager, pointed out what product I needed and then he offered to put it in my car. He filled the reservoir in my car quickly, professionally and in a personable and friendly manner without my asking him to. WOW! GOOD JOB!

I went in to do a warranty swap on a battery and to return a part. The warranty swamp was easy and…read morestraight forward. They scanned by invoice, clicked "warranty return" on the computer, and they brought the replacement battery to me. However, trying to return the part wasn't as smooth. It was in its original packaging, unopened, unused. I also had the original receipt. I go and tell the team member that I wanted to return a part and they take a look at my receipt for 2 seconds and very dry said "It's been 3 months bro". I then asked if they couldn't return it and they said "No. You can try another store" which I found odd because I've returned unopened, unused, items before ranging from a couple of minutes to 4, 5 months without an issue. I ended up going to another O'Reilly store and they happily returned my item. I'm giving this 3 stars because I've been to this location before and it's a solid store. The store is very clean on the outside and inside, they shelves are fully stocked, and other team members are nice and helpful.

Great service very friendly and they actually know what they are doing not like other auto parts…read morestores

These guys always have the parts that I need. If it's not stock they find it and get it for you…read more Very helpful and courteous..

Refused to give me a refund on a part that was cancelled within 24 hours of ordering. When asked…read moreabout the refund he stated "My distributer LQK is charging me a 45% restocking fee." He wasn't aware that I knew that LKQ was pick-a-part. When i confronted him about it he changed his story. Despite the fact I never received the item or that "pick a part" has free 30 day returns with no restocking fees I can attest that this man is 100% a Crook with no integrity. When I asked him to show me some paperwork that says 45% restocking fee he refused to show me any documentation to back it up. Essentially he's holding my money hostage and trying to hold on to a good chunk of it with the pretense of another business, with a proven track record of easy returns, is charging a ridiculous 45% restocking fee of almost $1500. How is this not illegal?

No response I shipped over my part a month ago and no communication…read more Have called and was told Ill be getting a call back no response. Ghosting customer's and stealing parts is not how to do business!

now let me tell you a little sum sum about your BEST employee in the history of this auto zone…read morelocation. ANDREW RAMIREZ not only provides high quality customer service but is also able to help guests in a timely and efficient manner. been having weird issue with my car recently, weird logo on the dash and my windshield wipers have been smearing dirt on my windshield when i use them. had no idea what was going on! no way im taking my car in to a shop to get absolutely taxed. went in to autozone the other day and asked for help from andrew ramirez and he was on it in a jiffy. he told me exactly what was going on and what i needed to fix it! turns out my windshield wiper fluid was low and he directed me towards some different options until we ruled out what was best for my car. since then ive never had that problem! anytime i need help im going straight to andrew ramirez! super sweet and funny guy, cracked funny jokes the entire time! left auto zone with a smile on my face and a happy car. thank you andrew! give this guy a raise and a promotion ASAP!

This was an opportunity drop by (I was going to a neighboring store)…read more While I was wondering the aisles looking for my part, a staff member asked what I was looking for. He asked the right questions, looked up information in their data base (information that I didn't realize I needed), and told me what aisle my parts would be on. I bought my replacement parts. I've installed them already - they were the correct size. I was in and out quickly.