So, I walk into this fine establishment--let's call it "Service with a Snarl." I stroll up to the counter with my best smile, ready to save the planet one quart of used motor oil at a time. I ask, politely, "Do you guys take used oil for recycling?"--you know, because I'm basically an eco-hero. The lady at the counter? Oh, she's having none of it. She hits me with the ol' ignore-and-dismiss combo. No eye contact, no acknowledgment that I exist. I might as well have been a ghost haunting the customer service desk. Finally, without so much as a glance in my direction, she says, "No, but AutoZone does." Oh, cool. Thanks for the helpful info, Madame Sunshine. I mean, I came here hoping to contribute to a greener future, but instead, I'm sent off like a rejected contestant on a reality show. But hey, AutoZone--get ready, because this oil-toting environmentalist is taking his business, and his very impressive five dollars, to you! You'll recognize me--I'll be the guy with the disappointed look, still wondering what customer service feels like. In conclusion: If you're looking to recycle your hopes and dreams... keep driving! read more

Brought in a 2 year old battery wouldn't charge and walked out with a brand new one without spending a penny. Worth it.

Doug helped me with a special order that they didn't have in stock. It took several days but he was super kind, fast and diligent with letting me know as soon as my new oil filter had arrived. Thanks again for such great customer service! read more

This location is my new favorite place to go. I will make the drive just for the outstanding above and beyond service here. James greeted and assisted me in finding the tool I needed and Rich helped me purchase the filter and spark plugs I came in for! Rich definitely made me laugh and I enjoyed connecting with both sales agents as they were knowledgeable and experienced in helping me find what I needed. The service here is friendly and makes ya feel right at home. Jason also assisted me on the phone a few days ago and gave me information to their other locations on a part I was searching for that they didn't have in stock at that moment. He was very helpful. I am grateful for the service here. read more

I went here to find parts I needed for my car. Saw this place had good reviews. I didn't get anyone's names because I was honestly flustered by the end of this encounter. I was greeted as soon as I came in by I think a man with glasses, well say person A. He is super friendly. Honestly I wish I had him help me. You'll know who he is because he greeted anyone that came in. The one who ended up helping me, person B, was interesting. I came in asking for certain part and B immediately told me they don't carry it. He apologized and was nice up to that point. Person A chimed in and said they did carry it but wasn't sure if there was some in stock. He told person B to check. This is where Person B's whole demeanor changed. It seemed like he got bothered to even check or help. I gave all information he needed and his replies were very short then he left to check. Also it felt like he gave attitude to Person A because before he left Person A asked if Person B find it in the system and Person B just seemed bothered by being asked. Person A is just wonderful. He has amazing customer service and I continued to see that with every guest he helped while I waited When person B came back he just kind of lightly tossed everything onto the table and I was taken aback and noticed they seemed different than the ones I had brought in. I asked if they were still work fine and he made me feel dumb for asking. I ended up feeling uncomfortable about the whole thing and told him if I can just hold off on purchasing it. I also noticed their refund policy and didn't want any issues if they didn't work out. I swear Person B was staring daggers at me and stayed quiet. He didn't say anything or replied back to me. Person A quickly chimed in again and said yes that's fine. I felt so upset about the whole encounter. It seemed like such a nice place when I came in and very clean. I really wish Person A was the one who helped me. Please go to him. I'll probably give this place another chance someday but not for the time being. Like I said Person A is wonderful and will help you with anything. Super sweet. Not sure if Person B was having an off day because he was friendly at first then was just changed instantly. read more

I had carb catalytic converter clamps question for self install. They told me they would sell me the parts needed but highly recommended I get it professionally installed. They recommended a local auto shop to weld it on. Grateful for their honest advice and recommendation because my car passed smog. Will definitely keep using Napa Auto Parts for all my future car needs. Thanks again! read more

Purchased my break pads and rotors from NAPA for my tundra. Very helpful and friendly staff. Products are made in America which is always a plus. I will definitely be buying my automotive parts from here from now on. read more

they have one older shorter man with glasses whos beyond rude. wouldnt let me talk without getting upset and gave an attitude the whole time. only when my purchase was done did he act polite and even tried to apologize for how he acted. the other employees arent much better. i wanted to give napa a try but now i see why i avoided it all these years. read more

Knowable in vehicles an supported by the upper staff. You will get the parts needed. Every dam time I go into this Perris store I have been treated good. An, they can get your shit same day. Clean store. Recommend (knowledgeable) what the hell is knowable? read more

Friendly & efficient. They take the time to find not just what you need but making sure it will fit too. I needed some freeze plugs for a 62 Studebaker. If you go to one of the discount auto stores the usual question I get is "Who makes Studebaker??" Doesn't happen here. If there is a question on the source of a part, such as "is it a Delco or Prestolite distributor, they ask. Clean & well stocked. read more

Napa auto parts stores are the last Real Quality parts stores in my opinion! I have used this store in Perris and found it top notch! Napa is quality and a real store for knowledgable DIYers and real professionals alike! One of the reviewers I read was saying go there for the Best help / advice and then go some place else and buy "cheaper"! That advice is more than a little flawed! Yes, Napa parts will often be higher in price! But, you willbe buying the highest Quality Parts and not some cheap, made in China Knock-offs that may or maynot work and / or only last half as long if you are lucky! It's like comparing apples & oranges as the saying goes. This other reviewer also mentioned Auto Zone, Pep Boys & Kragens. Auto Zone has made very big improvements in the last few years and are good for the DIYer types. They are the only other place I personally use besides Napa! I have never used Pep Boys because almost everything I've seen other people getting from them has always looked second rate to me. As far as Kragens goes ... Well they are a Bait & Switch Junk store and should be avoided at all times! I will say however that if on the rare occasion that you find a "Real Name Brand Product" @ a Sale-Price then go ahead and purchase that Product Only!, and then Run as fast and as far as possible away from the Crooks!!! ....... My last comment on Napa is in regards to staffing. I've noticed a lot of reviewers complaining about thier female staffing! And I have noticed it myself at acouple of other stores to a small degree. I'm at a total loss to figure it out? These days girls seem to really be getting more & more involved in automobiles and I would think that finding knowledgable young women to staff parts stores would be easy! So, I have to say that I am perplexed! read more