Flame is an excellent Hibachi restaurant. We were greeted at the door with a warm welcome by Danny, who took time to advise us on what would satisfy our cravings and recommended us phenomenal cocktails. Our Hibachi chef was funny, intriguing, fun, and a great cook. The food tasted amazing, and the service was wonderful. Great food, great drinks, and great service. Would recommend for a family dinner, a date, or a night out with friends! read more

I booked a reservation for a birthday party and the management stuffed two additional people - strangers - around the crowded table. They consider 9 to not be a large enough party to qualify for a private table but never specify this on their web site nor on the phone The apology was slow to come and half-hearted. Disillusioned and disappointed. read more

First time trying this place and I loved it. I had the tom yum soup, dim sum sampler and kung pao chicken meatballs for delivery. Food came quickly, was hot and tasted fresh and delicious. Will definitely be ordering again. read more

Bad experience. I ordered the chicken hibachi for delivery- which apparently they do not do fried rice which is my favorite part of the meal. They called to tell me I could purchase it separately for $11 entree which I had no interest in. They delivered the meal and forgot both the salad and the jasmine rice. The food was okay- they did deliver the forgotten items after I called. The next day I was charged the extra $$ for the fried rice. I called grubhub to get the money back and they refused after calling the business and flame told them that I was charged the upcharge because my order had extras. Time and money wasted on a terrible service for just average food. Grubhub gave me my money back on their dime, somehow the restaurant got to keep the money for food that was never provided. read more

Went here for a dinner out with a large group- by far the BEST experience ever. The owner was hilarious and makes you feel so welcome and hung out with us. Def recommending 110% ...GO HERE!!!! You won't find a better place and a better time :) read more

Went to Flame last night for a friend's birthday dinner and it was an unbelievably mediocre experience. The food was average and our hibachi chef was entertaining. Our waiter was fairly terrible, seemed completely uninterested in being there and did absolutely nothing to go the extra step. $4 for Fried Rice vs White Rice was not ideal but we had to ask to figure out how much more it was. They seemingly FORGOT one of the meals that was being made in the kitchen because of food allergies and then charged us on the bill for one too many Sake bottles. The worst part though was that as soon as the Hibachi chef finished cooking, the host came over, put new menus down and about 5min later put plates and silver wear on the grill as if preparing for us to leave already. They did not offer us dessert nor did they offer/do anything to celebrate our friends birthday (which they knew). Overall a very mediocre experience and for $40/meal plus drinks I will not be back. read more

Food was amazing!! And even if we didn't have reservations on a Friday night, we sat on the bar and still had a great time. Drinks were good! We ordered ceviche (8/10) portion was really small, and the dragon roll ( I think thats the name)- that one was AMAZING (10/10). Next time, we will set up reservations so we can sit in for their hibachi. read more

Love this restaurant! Went for my daughter's birthday dinner for the first time and have come many times since! The food is incredible and is cooked right in front of you. An amazing show to watch and service is good. A fun atmosphere, and for a normal reservation, you share a table with another party. If you are in the area, it is a great choice! read more

I'm not quite sure what happened here, but we ordered poke delivery and specified that I have a gluten allergy and that it needed to be gluten-free. It was served tartare-style on a bed of lettuce (an unexpected presentation), and it made me violently ill. I don't say this often, but - NEVER AGAIN. read more

The whole experience last night was strange. They called me during the day to confirm. Then at 6:59 pm (we had a 7:00 pm reservation), they called to ask if we were coming. I said we'd be there in 5-10 minutes (party of 6 for a bday celebration) they said if we weren't there by 7:10 pm they were giving our table away. Arrived at 7:10 sat down and no one took drink over until 7:25. The hibachi chef then threw an egg up in the air, it landed on my son, & I tried to wipe it up and spilled my Belvedere martini (that I had not yet had but a sip out of). The chef was very apologetic about the egg on my 7 year old. I explained what happened about the drink & could I have another & she reluctantly said she'd give me another drink but only house vodka not Belvedere! They only give you soup or salad or shrimp (not all 3 like Benihana) for an appetizer and kept bringing salad when only one of the six of us got salad. Food was delicious but all these annoyances made the experience not enjoyable. read more

Hibachi was delicious. It was my daughter's 15th birthday and they gave us a nice photo of all of us, along with a massive sparkler in her birthday ice cream! Service was great. Highly recommend. read more

I took a friend here for a late birthday celebration but I'm sure I had more fun lol. The cook was entertaining and the food was tasty. I was very happy with the cleanliness. I came here after reading bad reviews about Benihana's. Lastly I did make a reservation (that I was late for lol but everything worked out!) read more

I just returned from bringing a dozen 10 year olds to Flame for my son's birthday and it was a blast. I didn't know one of his friends had sesame and nut allergies, and then proceeded to leave his epi-pen in the Uber so I was a little frazzled when we got there. Our waiter, Jon, was incredibly patient and helpful. We ordered the perfect amount of food, the habachi chef was a riot -- he certainly knows how to make a room of 5th graders laugh -- and the food was surprisingly delicious. I should also mention the manager, David, was very helpful when I called to arrange the party. The space is newly renovated and has cool glass dividers between grills. We were also expecting the bill to be much higher, but it was very reasonable. Highly recommend! read more

Loved the food here! Fried rice was amazing. The chefs were so lively, engaging, fun and incredible! David the manager even kept coming over to us and made the night extra fun and special!!! Thanks FLAME for an awesome night. Can't wait for many more!!!!! read more

who charges $1.50 for spicy mayo when you've already ordered 2 sushi entrees what the heck

We had the hibachi and the food was pretty good. The chef was amazing. He was friendly and interactive. We had the beef, chicken and prawns. The service staff, however, were very slow despite the restaurant being almost empty. The lady at the front desk looked very unhappy with her job and was cranky. I would return for the food. read more

Absolutely love this spot to get quick soup dumplings. Though I can't lie, the prices are a little high for the amount of food you get (the soup dumplings I get are like 9 dollars for only four dumplings) but the quality of the food is great! Always recommend this place to people who want good quick dumplings or other cuisine food. read more

We had reserved a table (not hibachi) for 4 of us. When we arrived, we were offered a spot at a hibachi table, which we accepted. Little did we know that we'd be in an enclosed space with 2 tables, one of which was a packed table of 11-year-olds celebrating a birthday, while the "supervising" parents were hanging at the bar. We couldn't even hear our chef speaking to us. It was the worst experience ever and you'd think they'd know not to seat people who are there to converse with a screaming bunch of kids whose parents don't give a hoot. read more

Disappointed. Went on a Thursday with a group of seven. We were told to be there by 8 (actually several emails threatening that if we were more than 10 minutes late we would forfeit our table and may be charged $140). We all arrived on time and were seated relatively promptly. We ordered drinks but they didn't arrive until 8:45. This was despite the fact that I asked our waitress 3 times and went to the bar to order the drinks myself - but was told it must be done through the waitress. They were apologetic but not responsive. The food was fair, the portion was relatively small and the worst part was our chef. He was VERY boring. I have been to habachi restaurants several times and part of the thrill is the food - the other is the entertainment. While technically he performed his tricks well, it was without any engagement of his audience (those sitting at the table). To sum it up - fair food, terrible service, lousy entertainment, and overall, a bad taste left in my mouth about this experience. read more

I brought my husband here for his birthday and we both had a very enjoyable time. The food was good and the chef was very personable and entertaining. I was pleased that the drink prices were only around $10 for a mixed drink which is reasonable for the city. In terms of decor, I really liked that the hibachi tables light up- it adds a nice ambiance. I agree with other reviewers that the appetizer portions offered are small and it's silly to have to pay extra for fried rice vs white rice. Overall though, it was a decent value for a fun dinner in the city. I will likely return at some point in the future. read more

When this restaurant was Fushia it was the BEST sushi restaurant on the upper west side....not so much any more. We had an experience a few months back where we left before we could order food (our waitress got lost for 15 minutes getting a bottle of Saki that they didn't have, but that's another story). We let the manager know why were were leaving with a promise never to return. Everyone deserves a second chance right... maybe the last visit was an aberration. We went back last night and the experience was not much better. The waitress stared at the order screen and I had to set my hair on fire to get her attention to place our order. We had to order the Miso soup four times during dinner before it showed up at the end of the meal. Salmon Roe came as salmon sushi, then salmon roll before it showed up as Roe. The prices have DOUBLED since the last time we actually ordered food (two pieces of sashimi on an order are now one). Saki which was reasonable is now "craft" and you know where that takes you. Note to owner, if you are going to hire wait staff who barely know English at LEAST teach them the words on the menu. Sushi in this place is the red headed step child now to the Hibachi tables in the front. Don't bother for Sushi, find another place. RIP Flame. read more

I love hibachi and was so happy to find this pace. The food was pretty good and my drink was delicious. The downside was it was a bit overpriced and our clothing smelled terribly smokey when we left. Since it is winter we wore our jackets and scarves and it isn't as easy to get them cleaned in the middle of the week. read more

The hostess and waitstaff here are beyond rude. We arrived a few minutes late because I have a two year old and our friends also with a kid were a few minutes behind us. Upon arrival they asked where our friends were and if we knew what they wanted to order and I said no but they would be here soon. Wouldn't sit us unless we ordered for them. And then proceeded to tell us that we would have to be out of our table in a hour?! Weren't accommodating at all to people with kids. Maybe you should book your hibachi tables in two hour increments instead of 1 hour and half or let people know this upon booking. I'm sorry but people run a few minutes late and your restaurant wasn't even busy at all. I didn't need the attitude from your hostess either. We ended up leaving. Won't come back. read more

I rarely sign in to give a review, but daaaaang, man! Down here on W. 66th St. we're starving. Delivery was fast. The spicy shrimp tom yum soup was fab for my sore throat and stuffy head. The chicken satay with whole peanuts on top and the thick peanut sauce i finished with a spoon and the too die for spicy black pepper garlic edamame. Done. I'm ordering the pad thai next time cause that's the ultimate test. The other options look interesting too. read more

Food was very average. Japanese with a rough edge. Don't waste your time. Even smaller sushi places the quality of fish is better.

Hands-down the best hibachi I've ever had. The food is excellent, the hibachi cook is fun, The decor is clean, nice and Asian modern. They even have a kids hibachi menu. Have been back to this place now many times. read more

It was ok, service is not the best and the Maitre D was not very professional or pleasant. She was not very welcoming. The place itself is very nice but the service could use some improvement. The chef however was professional and put on a good presentation. The food was good but I've had better. read more

This restaurant was conveniently located, plus great food and good enough to eat there the next night! I have a number of food allergies and they were helpful in every way. I am particular about the freshness of my food and I was extremely pleased. They also have Hibachi but I did not partake n that. Prices were very reasonable ! read more

Great last meal in NYC!! Perfect location for our hotel Le Parker Meridian!! Amazing crispy salad with blue cheese to start followed by a Wayfarer Burger!! Staff very attentive and split the starter on to two plates without us asking!! Stay white wine went down so well after a busy morning exploring Central Park. Totally recommend and will come again!! read more

Not sure if Dave is the owner or manager but he is the man. The food was fantastic, great all around experience.

Would give Flame 6 stars if I could!!! Food is AMAZING. I'm a vegetarian and there were so many options! Ambience was perfect. Can't wait to go back! read more

I happened by this place with my friend we just really wanted a good Asian Fusion and this was near our place, also we read the reviews before coming. They had a really diverse menu which we both loved, and the dim sum was to die for. The Crab shumai I ordered was out of this world to die for one of the best that I ever had. My friend ordered the scallion pancakes which were also just amazing. We also had the delicious Pan Fried Buns and the Marinated Peach Ribs which were both amazing beyond compare. I can totally recommend this place it has a great vibe, excellent customer service when we were there and was just a really great date night spot for us. Also prices were really reasonable, I truly had a great experience there. read more

I made a very large reservation at Flame for a Sunday night for hibachi for 40+ people, and the staff at Flame was so accommodating to us and so kind, and friendly to work with. Our party had at least 15 kids in tow, and the waitstaff was so good with the kids, they all had a wonderful time. Not to mention, the food was delicious. We are thrilled that this restaurant has opened in our neighborhood!! read more

The food was great, but the service was horrible. Our food arrived at least 10-15 minutes before our drinks. It took way too long to flag the server for our check and even longer for our credit card to be returned. VERY DISAPPOINTED with the service. read more

This is such a fun restaurant for a kid and the hibachi masters are always laughing and making jokes. From cho cho trains to a vegetable celebration. This place is a-m-a-z-i-n-g!!! read more

Unless you're hosting a birthday party for kids give this place a miss... Food was average/poor and the wait staff were first timers. We ordered three drinks and each one was incorrect but the waitress was too green to know the difference. My sushi was slightly warm (?) But then again it might have been sitting next to a burrito, an Indian curry or whatever else they shlocked together to make the kids happy. There are so many great restaurants on the upper West side now... This ain't one of them. read more

Let me start off by saying that from the moment I made a 12 person party reservation I was spoken rudely to, it's my daughters birthday and I wanted her to have an amazing hibachi experience since she loves hibachi! I asked if the party could be seated and we will walk in after and was immediately cut off and told in a very sharp tone "NO SURPRISE!" Ok no problem we all arrived and were seated at a big private table in back nice space, the server comes out and starts taking the orders, I asked nicely if I could have two separate tabs one for the food which I was paying for the entire party and my guests would pay for the drinks... I was told once again rudely "we don't do that" so I explained why I was asking for it and asked if an exception could be made and again was told no so I stated when I'm paying $500 for dinner you can make an exception the server rolled his eyes at me and then made a side comment to another staff member and then agreed. Took all the orders and our chef came out, he was confused with the way the server took the orders by after a few minutes we were ready to go. We had an amazing chef very funny and had us all laughing my two stars are for the CHEF! After dinner we asked for some of the left overs to go and did not receive the to go basically they threw out our leftovers and then after all the money we spent the server who basically did nothing but be rude asked for an additional $20 for the tip on top of the $70 tip I already left. Then they immediately after icecream birthday thing placed new menus etc and were hinting for us to get up and go, At this point we threw an extra twenty and just wanted to get the hell out of there. My daughter enjoyed her dinner and that's most important but overall was a very sad and frustrating experience with all the hibachi restaurants in nyc we will not be returning to this establishment. Shame on you flame for such bad customer service. I spent over $500 to be side glanced and spoken to in such unprofessional manner! Again my two stars are for the very cute chef! read more

We are very disappointed in Flame tonight because the restaurant canceled our online reservation without our consent. When we arrived at the restaurant we had to wait while the Host spoke on the phone with someone. Then the manager (the Captain whose name was claimed to be Chubu) claimed that the restaurant had texted me and I had canceled the reservation. I told them that this was not so and showed them my text messages .. there was nothing from the restaurant. When I asked what number they texted the Captain read me a number that was not my number and when I informed her of this she switched to the entry for my reservation and read the correct number. It was obvious that the restaurant had texted the wrong number but insisted that this was my mistake. The Captain refused to offer any accommodation or even an apology -- she simply refused to take responsibility and acted as if I was lying. I was there with my 11 year old son and the idea that I had made a reservation at 11:30 am and then canceled it at 4:30 and then showed up at the restaurant anyway and lied about it is frankly absurd. I pointed out that my family had spent thousands at the restaurant as we live nearby and deserved better treatment, even if they could not seat us due to their own mistake. She was stone faced and informed me that the situation not the fault of the restaurant and therefore no apology or compensation was called for. Shame on this place for being arrogant and blaming the victim of their own mistake. read more

First off, I had a reservation that I made online, and I called to confirm but they said I had reserved dinner for a regular table, not hibachi. I made another reservation for a time a little later and confirmed the change with my friends I was going with. I canceled the earlier reservation and came to the restaurant and they said I had canceled all my reservations. We ended up having a regular table and the food wasn't as good as I expected. The dumplings had good flavor, but the outside was a little hard. The rest of the food was pretty good but overall, I give this place one star because it was very stressful to go through the whole process of getting my food. read more

Warning if you have children don't go.. Rude hostess and there is a time limit on your table which they don't mention when you make a reservation. read more