Do not dine at this location! Horrible service, long wait time, dirty restaurant. I love flame broiler, but this location Is terrible. I've had several bad experiences at this location, but decided to give them another shot. After today, I will not be going back. I was 1 of 2 customers and after 30 minutes of waiting I still hadn't received my food. In the time I waited, about 7 other customers came, ordered their food and left. I was told about 20 minutes after ordering that my chicken was still being cooked and it should be out shortly. I waited another 10 minutes and walked up to the counter only to see that the cook was barely throwing my chicken on the grill! Are you kidding me? Then, when I told the gal at the counter to cancel my order and please give me a refund she not only gave me as attitude but said she didn't know how. I ultimately got my money back, but they've lost a customer for good. read more

Cashier was rude. When we got home, had about 6 pieces of meat total in one of our bowls, and about half of the bowl was filled with rice. Never coming back and definitely not worth the $20 we spent. read more

says open until 7 on Yelp and show up and they actually close at 3 on weekends? Worst location

This review is pertaining to my online ordering experience. I ordered around lunch time and a got a mixed bowl and added kimchi for an additional +$1.50. I was quoted 20-40 minutes by Grubhub but I ended up coming in closer to the 50 minute mark. Got there expecting my order to be ready and I would be in and out, but unfortunately they didn't even know about my online order. On top of that they did not have Kimchi which I was disappointed in and was one of the main reasons I went to FB instead of other rice bowl fast food joints in the area. The person at the register was sympathetic about not having the order ready as well as them not having the Kimchi and offered me avocado instead and quoted me about 5 minutes until it was ready. I thought I'd been given priority since they missed my order but I waited for my order like any other person walking in. I understand they were busy since it was at the peak of lunch hour and it could have simply just been missed...it happens, but they could improve their online ordering process because why would you order online in the first place if you're going to wait in line like anyone else. read more

El servicio es de lo mas rico. La manager creo le dicen vero es muy buena. Hace su trabajo muy bien y sus servicios y experiencia es de lo más chévere. Te hace sentir como si eres el único cliente y te ofrece de todo lo más delicioso. Quede muy satisfecho con ella. Se las recomiendo 100 %. read more

This location is the worst compared to the other ones I visit. They are pretty slow at getting your meal out to you at times. Also, although they do put the minimum requirement if meat on the bowls but other location will give way more. I only put up with it, cause its close to my work. read more

Cashier is extremely intoxicated. Eyes floating into the back of her head and repeating same questions. Management- read these reviews at least 3 other people have commented on this, it's embarrassing read more

Love this location. Right next to 24 Hr Fitness so it's perfect for the post meal workout. Always busy but they always manage to provide quick and friendly service. Highly recommend! Update - came in on 4/16 and had excellent service from the cashier Luis. Guy was super friendly and should be commended for his great customer service. read more

Flame Broiler - Chicken Bowl and a side of beef - Fast Food Near Me - Irvine, California

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Love this Flame Broiler! The owner is so nice and always warm and courteous. The food is always yummy and fast!

On multiple occasions I have come here at least an hour before closing, but they seem to close early on random days. Pretty disappointing that they can't stick to their posted hours. read more

Came here for lunch. Ordered my lunch. Proceeded to wait 25 minutes. Receive no food they lost my order. I don't see how it's so difficult to make two chicken bowls. As that's your whole business model. read more

Great location and service. They have $7.49 special including soda. :) I would check this place if you are sick and tired of waiting Fukada for an hour to eat lunch. Definitely better than eating burger king across the parking lot without coupon :P read more

Don't come here. Food was undercooked and employees have an attitude about them serving trashy food.

My go to spot for lunch. Under $7.50 for a healthy plate of white rice and chicken. Can't beat that! Plus when you order in advance you save the usual wait of a Line + waiting for the order to be made. HIGHLY recommend if you live or work local and want a healthy meal on a budget and on a time frame. read more

I come here very frequently after workouts and the manager/owner that works here always greets me with a smile and a positive attitude which is very rare in food service especially with the number of mask-less degenerates they must encounter. My go-to place! read more

Location closed permanently but sign and fixtures are still there don't waste the drive

Great location and great service. I always go there because it's close to my work and gym. Wait time at lunch times can be long but it's worth it. read more

Drove all the way there and the hours are wrong. What restaurant closes at 7 PM at night for dinner!? Do us all a favor and change your hours on Yelp to match! read more

I have lunch here 3x a week they are fast and the food is always great you can't go wrong with the half and half it's delicious and healthy for under 9.00 can't go wrong read more

Ordered half and half, only got chicken nmms. On my lunch didn't have time to go back- food was good tho only if i had paid for chicken

I ordered a small bowl at 12:11 pm. Waited my entire lunch break and had to leave before I got my food. Service has been fine previously, my advice is to avoid the lunch rush. read more

Flame Broiler is a reliable go-to when you're in need of a quick and healthy meal. For that very reason, the prospect of eating here can be pretty dull. I don't think I've ever gotten excited about getting food from here. But once you open up your bowl, drizzle some of that magic sauce and Sriracha all over your chicken/beef veggies - you'll find your mouth start to water and after the first bite, heck, it's pretty delicious! I always get a mini chicken bowl w/ brown rice; tasty AND healthy. This baby bowl only clocks in at 370 calories (add 35 cal for an ounce of magic sauce) and is about $5 bucks. It fills me up and I don't feel the need to log in an hour of cardio time after. On an eff your diet kind of day, get a regular, half chicken, half beef bowl w/ white rice & veggies. You'll still feel somewhat healthy and it'll still only be less than $10. read more

I think they should have a higher rating than they do. I have been coming here for two years and it's fucking amazing every time. Customer service is great and food is fucking bomb! read more

Ok so I know it's a Flame Broiler chain restaurant so I know what I'm gonna get as far as food is concerned. It's the customer service (or incredible lack thereof) that has caught my attention. I've been here a few times; the first being only days after they opened. It was a complete mess. The employees hadn't yet grasp the fact that customers would like their food in a timly manner. I, along with two other customers who ordered before and after me, waited about 20 minutes - no joke, I timed it - to get our food. All three of us got a rice bowl, that's it. The guy who ordered before me, his order was wrong. The guy who ordered after me, his order was wrong. So I guess I was the lucky one only having to wait 20 minutes for the obviously overwhelmed employees in the back scramble together to throw some rice, veggies and chicken in a bowl...."they're new, they're still working out all the kinks" is what I told myself. The second time I went there the employee at the counter was looking down texting on his phone as I walked up. I waited their until he was finished.....maybe there was something SO important that it couldn't wait a minute and a half for the customer standing in front of him (me) to order. He looks up and is about to take my order and as I start talking his receives a response text and tells me to "hold on". I start looking around for hidden cameras because I'm convinced that the only way this type of horrible service could be permissible is if I'm on some sort of Howie Mandell hidden camera show. He finally finishes and takes my order. I was too hungry to go somewhere else. That was strike two for this place. Strike three occurred a few days later. I went in hoping that the chubby Asian kid who would rather text than help customers wasn't working. To my dismay, he was there in all his 'what not to do' customer service. He and another employee were having a conversation when I walked in. By the time I got to the register they were still talking. I stood there mesmerized by their awesome ability to ignore the only customer in the restaurant obviously waiting to order. "Excuse me" I exclaimed, with a healthy dose of disdain. All I got in response were dirty looks from both employees. I simply turned around and walked out. I will NEVER return to this Flame Broiler location and I have already started to tell my friends who live in the area not to go here either. If you are reading this trying to decide whether or not to dine here, DON'T. Drive 5 more minutes to the Flame Broiler down Sand Canyon and Irvine Center Drive. This location has the worst customer service I have ever experienced in a restaurant. The End. read more

Don't bother customizing your order in ANY way, they will screw it up and give you what they make, whether you paid extra for it or not I've been here twice, and they screwed up the order both times. I won't be back! read more

I pick up food from this location frequently. The staff is always friendly. My food is always accurate, hot and tasty. I like this place because the price is reasonable and the food is fairly healthy. (Depending how much sauce you like to put on and if you prefer brown or white rice) In the coming week I was told they are starting a new frequent buyers program. Something to replace their current card stamp as you go. read more

Great place for a healthy and quick pick up! Flame Broiler has many locations and this one is most convenient for me. I can go to 24 hour fitness and work out, then come by here to pick up a quick lunch and take it back to work. They get pretty busy during the week around lunch time, but still are able to get you your food quickly. For about $5 you can get a mini bowl with chicken and rice (brown or white) with green onions. Drink and veggies cost extra. They have a couple options of different vitamin waters for drink options which is interesting. I've never tried them, but if you're a fan of vitamin water over soda - this is a good spot to go. The mini bowl is just enough food to fill me up. The regular bowl is a little too much - I always have leftovers. The beef and chicken are really tasty, not too salty or chewy and taste great with the teriyaki sauce they have. They have a plate option as well with chicken/beef, rice and salad but I don't even see too many people opting for this item. The bowls are the most popular choice. Also! Look at the front window before you go in - they usually have a sign for specials. When I have gone the last few times there's a special for $6.99 which includes a drink and regular chicken bowl which is a great deal. I usually figure this out when I'm sitting and eating my mini bowl and drink for $7 and look up and see the sign. Good food and friendly staff, looking forward to my next visit! read more

If you order anything besides regular dishes this place doesn't know how to create them. I have asked for the beef plate with veggies only and I got literally half of uncooked cabbage on my plate that was impossible to eat. The beef was tough, overcooked and not palatable. If you have a choice pick another location this one is very bad. read more

Good food for a quick bite after a workout. Fast service as well. Ordered from yelp and was ready when I walked over.

Customer service 10/10 the gentleman behind the counter was very nice and accommodating. The food and drink was better than another nearby flame broiler as well. I would definitely drive the distance just to come to this one. read more

their "manager" here hangs up all the time! i was on hold for about 6 mins and i think she forgot about the phone. i was driving there already, when i arrived she realized she had someone on hold and it happened to be me, i waited on the phone only to see what she would do. when she hung up on me i said uh that was me trying to order and that was you hanging up on me. she just giggled. i asked if i can speak to a manager because this happens so much with me and coworkers so we wanted to make someone aware what was happening. She claimed to be the manager soo i asked for the owner he happened not to be there...just my luck. soo note to self do not place a phone order read more

I will never go here again. My meat was chaRRed. In other words, very over cooked and burnt from every corner. I'll stick to waba grill next time. read more

Love this place. I can agree with just about every avacado lover out there that this had to be the best decision this company could have made. Not to talk bad on wabba grill but I do like the prices of this place compare to the rest. read more

The chicken teriyaki bowl here is so good! The secret sauce is delicious, I just wish they had Siracha too! Hight recommend. read more

Flame Broiler - Teriyaki chicken bowl - Fast Food Near Me - Irvine, California

I've been coming to flame broiler for the past four years and is the same service with a smile and great people great atmosphere very well-managed will definitely be coming back in the near future the owner and the managers are very professional thank you keep up the good work read more

Don't say you open at 10:30, if your cashier is going to take until 10:40 to count her draw let and the food is going to take 2 to 3 time longer to cook. Arrived 5 minutes before opening and it took 20 minutes after "opening read more

Charged me $1.50 for this nasty ass avocado You mess with my avocado, we got a serious problem you and I. read more

Flame Broiler - Charged me $1.50 for this nasty ass avocado - Fast Food Near Me - Irvine, California

I absolutely love flame broiler and tonight I was in a rush so I got a mini chicken bowl to go and when I got home I open my food to find all burnt chicken and as I tried eating it I could not finish because the charred pieces were just disgusting. I luckily got green onions so I tried to drown out the charred flavor with that and the magic sauce, but could not finish it. Won't be returning here as I'm very disappointed.. read more

Flame Broiler - Some charred pieces I picked out of the bowl. - Fast Food Near Me - Irvine, California

Ate here for lunch food was great as usual best part was that I left my AirPods on the table and the fine gentlemen working there held them for me great guys and great food read more

Just no. They don't even acknowledge you when you walk in. Restaurant smells bad. Won't ever come back.