Stop by to get a quick bite to eat and was very pleased with the great customer service I received. If the great service was not enough, the teriyaki beef bowl was delicious. Keep up the great work, I'll definitely be coming back. read more

Came by for lunch today and food was delicious and fresh! I'm usually tacos or ramen type of dude but I'm trying to eat better.. this def hit the spot!! Employees were awesome!!will come back! read more

well it's pricey but I think it has better quality ingredients than most joints. I got the half and half Angus beef, chicken teriyaki bowl with veggies and brown rice with avocado. the 'angus beef' are beef 'bits'. it looks like what's left after the butcher is done. I don't know why they buy it like that & I've never seen it at the store or anywhere else like that. I'm not a cook but you can make it at home for half the price easily. The other annoying thing was right on the payment screen it comes up for a tip, and this is counter pick up. it's not like they're delivering it to your table or anything you go up to the register, place your order and then they call your number or your name or whatever and you come to the counter & pick it up. I don't know why they're asking for a tip, just have the tip jar like everybody else. it was weird. read more

This location is awesome! The chef there is young and I'm surprised how delicious and juicy the chicken and Angus beef is! This location is clean fast and serves fresh delicious healthy food! Great job! read more

I really want to give a higher rating, because I LOVE flame broiler. It's easy, healthy and tasty...but this location is a tough cookie to crack. One day the portions seem equivalent to other locations, other days I feel like I paid for half of a bowl...it's frustrating. My coworker and I have given this location multiple "second" chances, but after this evenings bowl experience, I'll be driving the extra little distance to the Lakewood blvd location near the 5...they know the importance of consistently making their bowls with the same quantity of meat, veggies and rice. read more

I've been coming to this one more often love the atmosphere & my food has been great every time! The staff is really nice & courteous

The owner contacted me about my incident and was very nice and apologetic. I was offered a full refund and free bowl to come back and give them another try. I eat here a lot and its nice to know the owners have great customer service. I will continue to come eat here. I understand mistakes happen. Glad we were able to resolve this. read more

Any size bowl comes half way full compared to others where they squeeze the top on for it to close.... yea not enough for my appetite

Food is not bad at all. Customer Service was pretty friendly not bad. Location isn't that bad and overall a pretty good place to eat.

Horrible I ordered brown rice and it looks like white gue like there white rice that I hate,the chicken was dry and hard terrible and the cashier was giving me attitude like if she was going to give it to me for free horrible not returning! read more

Good food. A little skimpy on the chicken and they forgot my green onions. It was good but Waba Grille is better.

Walked in here yesturday & the guy was super friendly! Super quick service, and the food was delicious! I might be coming here more often (: Great job flame broiler! read more

Just moved to the area and was looking for a bite to eat and decided to check it out. I've heard a lot of good things about this place but was pretty confused as to how it all worked. Luckily the cashier (I believe her name was Lillian) was very helpful and patient with me and explained everything in detail. I was VERY satisfied with the service and the food was DELICIOUS. Flame broiler has a new customer. Will be back soon! read more

Yesenia has horrible customer service skills, instead of deescalating and resolving my problem she escalated it. She has to be the worst cashier I ever had to deal with. I go to this location often, at least twice a month and every single time Yesenia always given me bad customer service. I ignore her because we evolve every day and everybody needs a chance but this cut the cake. She is very passive-aggressive but on this day it was horrible. She decides she going to bully me into paying for a free drink because she said so. lol, She told me I didn't qualify for the free drink because I needed to come with a friend, by the way, she never asked where was my friend. The day before I was there with my friend which she kicks us out from sitting at the table & chairs outside 10 minutes before they closed because she needed to put the tables & chairs up. I pay for my food, I put in my number for the awards select the free drink. Yesenia gives me my receipt told me to go stand outside because there is too many people inside, we must practice social distancing so once someone leaves then I can come back in. I asked for my cup she ignored me lol walked to the back. I'm standing there thinking no that didn't just happen. Therefore I help myself grab a cup then I fill it up. Yesenia didn't say anything until my number is called 10 inured later she proceeds to tell me I must pay for the free drink. Keep in mind I redeemed my award. It was too hot and I was hungry I didn't want to argue I said ok. I left everything in the car All I had was my receipt. Yesenia told me to go to the car to get the money so I can pay for the free drink then she will give me the food I had paid for. I told her NO ask her for the food I paid for, she was holding my food hostage sitting on top of her register so I said this is the worst customer service I've ever experience just give me a refund for my food so she decided she wanted to be petty and refuse to give me a refund. She call the manager and security on me. I never raise my voice or use foul language I wasn't even passive-aggressive. Yesenia told the manager and the security guard that I stole the cup but she forgot to tell them that I had a reward for a free drink that she refuses to give me after I redeemed it because I needed a friend. It's amazing how this young lady went out of her way to be so rude people are so quick to be rude nowadays no one is understanding or have empathy these days. I hope no one ever has to experience what I experience. read more

This place is the worst Flame Broiler I've been to. They are not able to take the order correctly and very small portion of chicken. 0 stars if possible. The owner was there and mentioned the incorrect order to him and he did not care at all. He was there to collect the money and that was clear that is all he was worried about. read more

Super happy with my order. Had this location cater my party of 40 guest they all loved the food. Great customer service food was delivered in thermo bags (to be kept warm) food tasted great and was nice and and warm. Will definitely consider catering from them again in the future. read more

Worst service ever. If you dont leave a tip on your order, even though it is take out, they take longer to give you your food and not give you the full portion. read more

This is my favorite flame broiler. Awesome healthy food and the place is clean and the staff is friendly. I met the owner and she was very nice! read more

Offer for 1.00 drink not honored , or coupon for buy one get one free. Andrea is very rude and has horrible customer service skills !

Prompt service, clean dining area, and at least as good if not better than any other flame broiler I've been to. I'll be coming back

Stopped by after my workout and needless to say this place needs a lot of help. First of all the gentlemen working the registered needs to work on his customer service, he wasn't polite at all, didn't greet me as I walked in the door as expected. When the register guy brought the food out to give to me he (I'm not exaggerating) threw the two bowls on the table, the bowls slid to the middle table with no napkins and he didn't even say anything he just walked away. The worst thing about my experience here was the chicken wasn't cooked properly. It was cold and I didn't want to make it a big issue for the fear they would somehow mess with my food, yeah, that's the type of vibe I got. If it wasn't for my friend who is more or less a chef who inspected the chicken to make sure it was edible I wouldn't have eaten as much as I did which was mostly rice. I wouldn't recommend anyone to eat here, you've been warned. read more

yum! the chicken is legit, portions are good. real good spot if your craving some good chicken and a good healthy alternative to the other fast food spots. read more

Seems like quality of food and size of portions is getting worse every visit. Today got several pieces of unchewable chicken and some foreign object in the bowl. Not worth waiting to see if they will turn things around Goodbye Flameout Broiler read more

went in on a friday night after thanksgiving. the young man and the cook were very friendly and quick service. thankyou !

A solid four stars. Ok the flame broiler isn't your gourmet or authentic Hawaiian cuisine but it always always hits the spot. Whenever I am craving teriyaki chicken or beef, I always think of the flame broiler to satisfy my deepest craving. It is also a lot healthier than all the other places that surround the joint. Here is the deal; the place is a quick service joint that serves you up a nice amount of food for a good price. I sometimes feel that the employees are x convicts but who am I to judge. They are always quite friendly :). I always order the half chicken half beef plate with all veggies. With a side of avocado!! Wow the portion is huge. I then get a few extra cups of their magic teriyaki sauce and a few cups of their hot sauce. I love the fact that it's self Serve so you can squirt as much as you want without getting yelled at. Hehe. I always like to eat there because I don't like sharing with my roommates... I'm kidding well kinda kidding. The place isn't glamorous and feels a little sterile but they keep it clean. The service has always been friendly and fast and the food is tasty and always hits the spot. Food: B+ Service: B+ Location: C. Overall a solid four stars keep up the good work flame broiler!! read more

The youg man at the cash register is rude and they got my order wrong will not be coming back to this dump.

Have been to quite a few locations and this was the cleanest I've seen. Great staff. Noms as expected. mmmmMMMM

went to this location last week and it was pretty good. I had the chicken bowl with white rice and it the chicken was tender and juicy, not fatty and gross like yoshinoya. I was most pleasantly surprised by the service. Everyone was super nice and accommodating. I highly recommend this location. read more

One of the best flame broilers I've ever been to. Awesome staff and service. Food is very fresh and cooked to perfection. Will be back when in the area. Keep up the good work! read more

Beyond Disappointed with this Flame Broiler here in Downey at Apollo Way. My Husband and myslef have been eating at Flame Broiler for years now, The manager and cooks are very disrespectful and don't know anything about customer service. We eat at flame broiler a lot, so when a coupon gets mailed to us we take advantage and use it. As soon as I give my order and show the coupon to the manager, he automatically changes his attitude, I walk away and I see him and the cooks talking about me and my family. When my food was ready I went up to get it and the cook looks at me and starts laughing. I attached a picture of what they served me. I hate to be the one to complain, but when I saw my bowls I had to post a review. They served me a half bowl with scraps of meat and a little bit of rice. I asked nicely if they can fix my husband and my bowl and the manager said NO, I explained I come here all the time and I have never gotten a bowl like this, his response is this how EVERY FLAME BROILER serves their bowls, you used a coupon, that is what you get.I couldn't believe him. read more

Flame Broiler - Fast Food Near Me - Downey, California

Terrible customer service. Don't acknowledge you and cashier terrible doesn't pay attention to you and is busy glancing out the window instead of paying attention to your order. Had to repeat my order multiple times and still I was a bowl short had to order another bowl because he didn't get the order right!!! Ufff terrible. Tables and whole place dirty!! Had to ask to clean a table for me. Won't be coming back!! And portions for mini bowl very little.. six bucks for a bowl full of rice and like 5 little pieces of chicken!! No way! read more

I go to this flame broiler a lot and they somehow manage to mess up my order half of those times. They never put rice in my bowl even when I tell them multiple times I want rice, or they put the wrong rice. I go here on my lunch a lot and its disappointing to see that I have NO rice in my bowl, but by the time I realize it I'm back at work with 10 minutes left of my lunch. Although the food is good, I don't recommend this location. read more

I always liked flame broiler, but this location does not give you much chicken compared to the others, and today was a little over cooked and the chicken was not that tender, read more

If you want to pay $7 for a bowl of rice, sad side of vegetables and a laughable serving of meat. Well, you found your spot. Want to enjoy a great bowl of food? Just go anywhere else. If you come here you will leave disappointed and dissatisfied. read more

Purchased a mini chicken bowl with white meat, very long wait and appeared to be understaffed. While I was waiting I was observing what was going on in the kitchen and the lady who was grilling the meats and tofu was using her bare hands to grab handfuls of green onion and avocado to top the bowls with - just as I was approaching the counter to ask for my money back after waiting so long and viewing the unsanitary food handling of food it was my order that was up. After scraping off the green onion, the bowl was only 1/2 full and the chicken was extremely tough and dry. I will not be back to this location. A course in sanitary food handling obviously is in need. read more

My first time, heard it was good. Im not one to complain but i really felt the need to this time. This worker, Nikki threw our plates on the table and the food honestly was not good, ruined my day. Would give it 0stars if i could. I did eat it cause i don't like throwing away food but very dissapointed, never going again. read more