I actually started writing this review while I was waiting for my food. I ordered 3 regular chicken bowls and 1 mini chicken bowl, and my total came out to $45.77. Service was fine, which is why I initially gave them 4 stars. But as I was walking out, I noticed a sign on the door advertising 2 specials, one of them was 4 regular bowls and 4 drinks for $44.99. Wait a minute... so you mean to tell me I could have gotten the family special, with drinks included, for less than what I paid? Now ma'am... why was that not mentioned when I was ordering my $45.77 meal? That right there is the difference between good service and great service. Help me save my coins next time! Dropping it to 3 stars off principle alone. read more

Finally had the chance to visit. Thursday 3.21.24 for lunch. Located in Promenade of Downey, Same plaza as Handels Ice Cream and not far walking distance from 7 Leaves Tea. One of my fav tea boba spot. Lots of traffic flow & constant business. Especially being next to an urgent care. Restaurant was like every Flame Broiler restaurant. Got the Angus Beef bowl and it's delicious. Fresh and flavoring is on point. Portions are good and love the convenience of a healthy bowl you can chow down in minutes, it's definitely good. Have to ice up my bowl w the magic sauce. All of my kids love FB. We have a few in my area and it's a great quick easy eatery that everyone loves Associate was really friendly and service was quick. The cook & staff are working hard. Guy Manager/owner super kind and friendly. Greeted me right when i walked into the door. Asked for a ton of magic & spicy sauce and gave mee 3 containers each and wasn't cheap. Lol i love my magic & spice sauce. It's a good size restaurant. Open space with a lot of tables. They do have 1 table/chairs outside for dining. Lots of parking available right out front or in the shopping plaza. Tip~ don't forget to check in on Yelp to receive 10% off your entire order. read more

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Misty was very kind and provided excellent customer service for my family and I. The food was yummy and I enjoyed my dinning in experience. :) read more

I love flame broiler, the service is good, I just don't like when I order extra meat they have to smush my food for the lid to close, other flame boilers put the extra meat in a small container. That's my only issue. read more

This place really fell off, i got mushy rice quite a few times and was promised a replacement by Monica and misty, when I tried to claim my replacement they denied it and had no idea, I ordered today against my best judgement because I'm like eating healthy and today the quality was horrible tasting and portions were super small, never going back, I would go next door to Jersey mikes read more

Food was great. Experience was bizarre. I arrived expecting to order 2 regular chicken bowls, so I ask for 2 regular chicken bowls. I go to my rewards where I thought I had a BOGO free bowl, turns out I had 20% off. I did see a free mini bowl, so I ask the cashier if she can actually make it one regular bowl and the free mini bowl. And this is where it got weird. She said I couldn't do that because she had already put in an order for two regular bowls. So I'm being forced to buy two regular bowls now because she put the order into the kitchen before I paid and finalized my order?!?! I didn't want to argue or fight with the cashier but not being allowed to change my order was bizarre. I was tempted to walk out without purchasing any of the food but I go there too often to do that. Having said that, I don't see myself returning given that unpleasant experience. read more

Ii been coming here for some time now and for a while ii seen the cook there he really hustles when need to and dosent mind having to freshly start something went tonight right before it closed the girl there didn't mind us coming in or got in a mood for coming 10min before closing greeted us and all food didn't take long the good chief was in read more

Flame Broiler - Fast Food Near Me - Downey, California

Poor service. It's a Saturday night. I drive up at 8:50pm doors were locked and employees when behind kitchen door. I went next door to Jersey Mike's there doors were open. I placed my order and was on my way out before 9pm. I will never return to this establishment. read more

Flame Broiler - It's 8:57pm and open sign.is on and doors locked. I'm off with my Jersey Mike's sandwich - Fast Food Near Me - Downey, California

Love Flame Broiler. My go to fast food. I took advantage of their special; medium bowl and a drink cheaper than mini bowl and drink, couldn't finish it. Always a great choice. read more

Flame Broiler - Fast Food Near Me - Downey, California

Bad service the owner is a pain in the ass, he's rude and have a attitude with the customers

Great Flame Boiler food always fresh. Avocados green, friendly staff, clean restaurant, sauce always stocked just a great environment.

Everything's decent it is all right. Minus one star because it is a door-order when I get there the girl has no idea and she asked me my name and I showed her the receipt and the progress shows the the progress still stuck at scheduled the chef behind the counter was busy and she asked him is there a doordash order he has no clue and someone just hand her over my order. So it was already cold because I guess it has been sitting around. It was my first time having food from flame broiler so I just ordered straight from the app I remember I want magic sauce and teriyaki sauce on the side. She gave me the magic sauce, four of them. They have room to improve, at least I got my food so I get four stars read more

Flame Broiler - Half vege half rice - Fast Food Near Me - Downey, California

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Trash spot. Drove here to make it on time. Made it 15 min before closing and they are closed already. You guys need better employees that actually honor your store hours instead of wasting customers times. I would fire my employees for that. Just saying. read more

THE SERVICE IS OUTSTANDING!!! Denise was here today at the front counter and she was very attentive and friendly. The last few times my husband and I have come here it was a different lady who was just as friendly and attentive as Denise. I wish I knew the cooks name because he has never let us down with the delicious bowls! I love how this flame broiler is , very clean, everything is organized. My husband and I used to own a flame broiler so we know how it is and this one is amazing! Thank you !! Kudos to the cook!!! He's always working hard! read more

Literally came home with 2 little sad "regular chicken bowls" . This is seriously a joke . They barely filled up the bowl with chicken and rice. So sad.. And the rice is tougher than the bottom of my feet. read more

Flame Broiler - Fast Food Near Me - Downey, California

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Came in on a Friday around 12:30PM. The flamebroiler is located in a plaza so it gets busy for parking but no line ordering. Ordered a regular tofu/veggie bowl with brown rice came out to $8.31 after tax. Bowl looked decent but I think the flavor heavily relies on the "magic" sauce. Protein And veggie portion could be more generous for the price or even include a drink. The brown rice was mushy. Leaving still hungry, but a glass of water should do the trick. The staff and service is on point. Welcoming everyone that comes in. Everyone is working and the area is kept clean which I appreciate. Good job read more

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I gave 2 stars because the every cashier that works here seems to hate every customer that comes in. No one greets you coming in, cashier Rebecca is rude as they come. You almost feel like they're doing you a favor taking your order. Some of the worst customer service I have ever experienced. The food is great tho read more

Worst flame broiler ever. Definitely don't recommend coming here. Service is the worst! Terribly rude employees and crazy slow service. Go to waba grill instead. Or anywhere else really. read more

This is my favorite Flame Broiler to go to. Service is always on point and fast, Roy also demonstrated some of the best hospitality I've seen. read more

Used to love flame broiler. Price is to high for what your getting now. Far better bowls at other places. First time at this location, I could here the guy at the register mention they were out of cooked chicken and he proactively asked if he should put more on to cook my bowl. The (what seemed to be the manager or owner) said we would do it after and scraped together some chicken and out it in my bowl. read more

This is my go-to Flame Broiler. You know we all got a neighborhood Flame Broiler we love. The reality is that Flame Broiler is exactly what we all need on those days when you're focusing on eating healthy. I always go after my workouts and I'm always delighted when I walk-in and Anna is at the register. Why you might ask? Truth is I know I'm getting my order right and Anna really seems to care about me as a customer. She's terribly courteous and always attentive to my needs. She knows my order and if I change my order she notices and just checks to make sure I didn't miss something. When she isn't pushing the line along she's always cleaning or keeping busy. That's the hallmark of a great employee and really just let's me know this place is being run properly. The food is always prepared properly and delicious but really the service here has continuously been just wonderful and I'm here to say a huge part of that is Anna!!! Jimmy (Owner/Manager) knows what he's doing and it shows in the food and the people he employs. Keep up the good work!!! read more

Love this place Always on point with my extra green onions and chicken breast yesssssss read more

Who else hates places who close before there actual closing time ?!? I love flame Broiler don't get me wrong, but this specific location drives me nuts. They start cleaning and picking up before their close time read more

Flame Broiler - God why - Fast Food Near Me - Downey, California

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Recently started working down in the Long Beach area and started trying out all the places to eat in this shopping center. I've never been to a Flame Broiler but it was very YUM. The place was clean with just enough seats for the lunch hour rush. Seems like lots of people in the community like to eat here - hospital people, firefighters, etc. I got the Angus Bowl with the Brown Rice since I'm trying to stay healthy and it was very filling. The beef was cooked well and fresh and not smothered in sauce like some fast food chains. The prices are very fair and cheaper than the sit down restaurants in the center so I'm happy. read more

Flame Broiler - Angus Beef Bowl with brown rice and green onions. Nom nom nom. - Fast Food Near Me - Downey, California

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After asking what i like to order Before i could say anything she cut me off so she can give somone there food. I told her that it was rude on what she just did, she didnt seem too care, not even an apology. Now i think out of retaliation she delayed my food. I dont think a mini angus bowl takes 10 minutes. With the long waite and lack of customer service read more

5 stars for their customer service! I was greeted by Valentin. He was extremely nice and patient while I read the whole menu. I had my little one in her car seat, and if you're a parent carrying one, you know they're heavy with a baby in it! Valentin was nice enough to bring my to-go bag to me. He even went out of his way to bring me forks/napkins w/out me asking. Truly a great employee...thank you Valentin! I ordered the chicken & veggie bowl with white rice. It was good! Nice char to the chicken, soft rice and veggies still had a nice bite. Magic sauce is good, not too sweet. And the hottest hot sauce they have is SPICY! Be careful, don't be like me and add 2 containers without testing it. I still ate it of course ;) read more

Flame Broiler - Fast Food Near Me - Downey, California

great customer service. welcome as i walked in the door and took my order with much respect. food came out great. read more

Flame Broiler - Fast Food Near Me - Downey, California

Great Customer Service, Friendly lady that helped us... VERY VERY VERY clean..... Now as soon as I post this I will enjoy my food. I love this place more than waba grill. Much much cleaner. I ordered brown rice tofu plate:) If it doesn't taste good I'll come back and drop a few stars.... read more

Flame Broiler - Tofu plate... Brown rice and I replaced my fruit with more salad... - Fast Food Near Me - Downey, California

They be gypping on the meat barley any meat on the meat to rice ratio aw hell nahhhh read more

Flame Broiler - Fast Food Near Me - Downey, California

Found a small curly black hair in our chicken bowl from this location. Shows little about their cleanliness and professionalism while preparing people's food. read more

Pretty good grub! I always get the regular chicken bowl, no rice with veggies and water. Super yummy, consistent and always a friendly employee to take my order. read more

This spot open at 10am... I ordered at 1040am. 1st the floor is dirty. Lots of bundled hair on the floor hair balls. When I got my order I asked for 2 spoons. The cashier handed me the 2 spoons while holding the spoons on the scoop part. She didn't wash or sanitize her hands at all while behind the counter. Ugh .. so I got my order to go. I open my food in which I ordered avocado... and there's none! Wasn't fun and right experience for early orders. read more

Flame Broiler - This place is A? Yet very poor sanitation. - Fast Food Near Me - Downey, California

I love flame Broiler but this particular one #180 gives you very little portion , very disappointed Still delicious but still Hungry , will not be back With so many food establishments around read more

Flame Broiler - Small portion - Fast Food Near Me - Downey, California

The person on the phone was really kind & welcoming. Food was great & ready for pickup when we arrived. Will come again!

Very bad service. I used to come here frequently since it's nearby my house but not anymore. I noticed that they have a quick turn around with their front staff. Had an issue with the order taker. He took down my order incorrectly. I noticed the error after the credit card transaction went through. I let him know immediately after that he had put in my order incorrectly so he can correct it. Then he starts arguing with me that I must have read him my order incorrectly. I let him know that he was incorrect and wasn't listening. He told me that since I paid with my card he cannot correct the order because his manager did not show him how to refund the card or did not want to show him. Anyhow I received the money back he overcharged me. I go back the following week and the same order taker is there. He recognizes me and says something to the cook. They both start giggling and I notice it. I decide to head right out the door. I'm not saying that they mess with your food here but they sure give you that impression. I won't be visiting this Flame Broiler soon. Also, I filed a complaint on the general website. Corporate said that they'll reach out to the owner. Never heard back from either. I let corporate know that even if each store is individually owned it still reflects bad on them. read more

Cook is a heavy cigarette smoker i work in the plaza and always seeing him taking a smoke breaks and right back into finishing up prepping search cooking always when I see him makes me double think about entering the restaurant ordering read more

Never had a bad experience until today. The cashier was rude from the start. As I walked to the cashier, I said hello and I was straight up ignored. Soon after the cashier slammed a customer before me's receipt on the table. When she was taking my order she never asked me if I wanted vegetables on my order or said anything really. As I waited for my order my number was called and I took 5 seconds to read my receipt to make sure that was my number being called. I went up to get my food and as the cashier was turning I could see her rolling her eyes at me. And my meal had green onions topped all over which I never asked for. Not sure if the cashier was having a bad day but this is not how costumers should be treated . read more

I want to put some effort into updating my review. First I want to thank this location for addressing my complaint on portion control and have increased the portion size of food. My complaint now is the manager lady that works there. She's pretty old and seems pretty cold towards employees and guests. As I was trying to place an order today, a new employee in training was excited to help me. He was very enthusiastic, very sweet and even greeted me and asked me how my day was. The manager rudely interrupts and tells him that she will be completing my order. She did not smile, greet or even seem happy with my presence there. It doesn't stop there. As the employee who was helping me went to do cleaning duties, she speaks at him out loud in front of me in a spiteful manner "don't clean the tables with that!" As a customer I believe as management, you must be a role mode to your employees. This lady is definitely setting a poor example. I am a Human Resources professional and this is by no means to treat your subordinates. It is unacceptable and makes it uncomfortable for the guests and builds a negative work environment. I hope something is done , for I don't think this is the last time this lady who has the wrongful title will treat her employees in this manner. I did not feel comfortable after she raised her voice at the employee. She was very unpleasant when taking my order : if this goes to corporate, please check surveillance for date of 4/6/2017 , time of service 12:49 PM, receipt check #60. read more

The girl with the blonde hair and over the top emo makeup was really rude. She has huge noticeable over the top cat eyeliner . I came today asked for a chicken bowl and a drink and I asked her a simple question and she gave a stern look and didn't answer , so I was like ok cool in my head , and then she forgets to give me my drink and gives it with attitude, honestly I understand like maybe she stressed out because yeah in the fast food industry it isn't easy but their is also something called human decency, and that young girl did not have that. Meat was also raw but it ok I ate it anyways , medium rare doesn't effect me. read more

The only reason I am giving this flame broiler a 4 star review is because of the young lady who took my order. She greeted me with a smile and a positive attitude and also gave me some suggestions on the food when I asked. She was very helpful and provided the best customer service I've ever had at any fast food place. Very friendly, beautiful and polite. The manager can use some pointers from this young lady on how to be more positive and how to make people feel welcomed. The food was good but the service was better. I would be going there more often just because of this young lady's customer service and positive attitude. Thank you Anna for your help and smile. read more