I want to give a huge thank-you to the team at the In-N-Out in Downey today (March 7th around 1:15 PM). I accidentally left my debit card at home and didn't realize it until I was already at the window. Instead of turning me away, the staff handled the situation with incredible kindness and professionalism. Serenity helped me at the register, Alex stepped in to help resolve the situation, and Gail handed me my order with a smile. They treated me with patience, respect, and genuine kindness. I also want to recognize the entire store team. As someone who has worked in retail, I know service like that doesn't happen unless the whole crew supports each other. The teamwork and positive attitude from everyone there really showed. It might seem like a small moment, but it meant a lot to me. Your team turned what could have been an embarrassing situation into a reminder that kindness still exists in everyday places. Please recognize this team for their professionalism and kindness--they represented your company incredibly well. Thank you Serenity, Alex, Gail, and the entire Downey team for the excellent service. read more

Burger bun burned to crispiness. I could barely taste or see the meat or cheese. In-N-Out has one job! Do better! My visit was Tuesday July 21st afternoon. read more

Again another great On and Out. The employees are always happy and smiling. No matter how long the line is inside or on the driverhru they move everyone through as quickly as possible. The burgers are always consistent in flavor and always hot and fresh. I am not a fan of the fries but I do like the animal fries every now and then. My favorite is the late night grilled cheese with extra raw onion. My son prefreyhis double double with grilled and raw onions. Ample seating inside as well as a few tables and chairs on the outdoor patio. Lots of parking too. So far don't think we've met an In and Out we don't like (their shakes are tasty too!!!) read more

For the first time I came to the drive-through at 4:30 and there was no line! I love In-N-Out because you can customize the burger. I always get a double double with no salt on the patty, ketchup with mustard instead of sauce with pickles! I really love that I can get a burger without extra salt because I'm sensitive to salt! It's great because there's outside and inside seating! read more

I don't think I've ever seen this place, not packed to the rim . looks like business is always good at In-N-Out. Definitely not something I should be eating, it was the graduates choice. It's fine. Seeing all the cool ways to order a burger. I am not a big fan of animal style fries . I don't like mayonnaise, but people really like it. read more

In-N-Out Burger - The girls want burgers! - Fast Food Near Me - Downey, California

The fries were good. Staff were very nice. Service was quick. They usually get 5 stars. But, there new policy of only doing there burgers medium well. The me it seams like well done. Is over cooked. I think I will have to find a new place. They have always been very good. But, now they only over cook their meat. It was between three and four stars. But, it is not their fault people have no idea that over cooked loses its taste. read more

Where can you go to get a burger that is spot on each time! It's here! We live close to this burger joint now, and I can't get enough. Love the added grilled onions... delicious. We will definitely be back again... Thanks for the good eats. read more

Monday afternoon I went to in n out to pick up dinner for my family. I was extremely disappointed in the service I received through the drive thru. The worker (Ari) handed my food without telling me what was in the box nor did she greet me at the window. To top it off my order was wrong and missing items which led to me getting off to get my correct items. read more

I don't understand how In-N-Out could get anything but 5 stars? I walked over here from the Embassy Suites. I ordered my double-double with well done fries and a chocolate shake. I took a bite and the burger was well seasoned, the lettuce and tomato was crisp, the hot/cold bite was sooooooo goooood. All that went into my mind was WHAT HAPPENED TO EVERYONE ELSE???? You know that the other fast food stuff used to be like this.... but they are not! This place ROCKS! I devoured my double-double and after that. I KNEW I could eat another.... but you know.... uh gotta make like I am holding back. I got a single and it was not quite as good, but it was still better than any other place!!!!! I wish I had ordered another double but that would be crazy right???? Or maybe not???? This place is so good and the service is always great! The place is kept clean too. I don't know... I love the hamburgers here. Just top quality taste. Glad I got to taste it again. read more

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I never like leaving bad reviews, but I'm genuinely upset with the In-N-Out in Downey. The last five times I've gone through the drive-thru, my order has been messed up every single time--missing fries I was charged for, forgotten shakes, something always. Tonight was the last straw. I ordered two Double-Double plain combo meals (literally the exact same order for both). One burger came with cheese, and the other one came without cheese. How does that happen? On top of that, the buns were black/burnt. I hate to write this, but quality control seriously needs attention. I dread coming to this location because I always expect something to go wrong. read more

In-N-Out Burger - Fast Food Near Me - Downey, California

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Came to In-n-out downey around 8:20pm & Cashier Jason AL, took my order but i kept telling him i want a #1 combo double-double & also got 3x3 w/cheese grilled onions He didn't charge me for #1 he charged me for everything separately I told him where is my soda. I kept telling him I wanted the #1 double-double combo. I had to pay for the soda separately I have never had an issue in years till now read more

In-N-Out Burger - I ordered #1 double-double. But cashier charged me everything separately. Never had an issue before - Fast Food Near Me - Downey, California

You know what you're getting at In-N-Out. This one is no exception. Fresh lettuce and tomato, never frozen patties, blah blah. Inside has some seating, though it's on the smaller side. Same with the parking lot - enough for ~3 dozen vehicles. Some parts are coned off to redirect drive-thru traffic, making for some tight turns and maneuvering. read more

In-N-Out Burger - Fast Food Near Me - Downey, California

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My wife and I enjoy the hamburgers and Double Double Cheeseburger and the fries from In-N-Out for many years. Every time we stop at any In-N-Out we can smell of the aroma of fresh cook fries and the smell of freshly cook meat pattys from the sizzling grill when we step in the restaurant. I enjoy the Double Double Cheeseburger very much especially if order Animal style including the fries adding Animal Style to you burgers or fries will make a difference of flavors. Their milkshakes are awesome they only threes flavors strawberry, chocolate and Vanilla. They also have a secret menu you can find on the web. read more

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Please figure out how to serve burgers without napkins melting onto burger. It frustrating to pick out paper napkin from burger. read more

In-N-Out Burger - Paper stuck to my burger - Fast Food Near Me - Downey, California

Chris V at the drive through was efficient, professional with a smile despite the long line. True depiction of the In N Out value to keep the customer happy. Doesn't take mich folks, smile goes a long way. There's many fast food locations to choose from. Many In N Out locations near by. Employees like Chris V. Are the reason I love my local In N Out. We already know the food is good if you're already a fan. read more

In-N-Out Burger - Gift card - Fast Food Near Me - Downey, California

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At a lost for words. In my to-go order on 12/20/25, my brother found a RAZOR BLADE in his fry container. At roughly half an inch, this is the most extreme health hazard imaginable. We as customers should not be worried about such a nuisance. I want to call on other customers to be vigilant over the meals they order and consume at this location. read more

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Been to a bunch of In-N-Outs. This one is terrible. They forget something or get an item wrong more than 50% of the time. It's always frustrating to have to drive back or park and go inside and wait for an item while the rest of the meal sits getting cold. Most disappointing location I've been to. read more

Are they cutting corners at this location? Although the patties are traditionally thin, normally the burgers are backed by hefty veggies, but that one piece of lettuce and small piece of onion made the classic In N Out cheeseburger look like a smash burger. Fries were burned and a bit soggy. Maybe this location is trying to save money and seeing how far they can go to drop their quality while profiting from the In N Out brand. read more

Food quality is not as good as it used to be. Still an ok burger and the shakes are still delish!

worst one I've ever been to in my life, the tortas at the window are rude (it's okay bruh put the burger in the bag and clock out) && how did you get a single burger order wrong?? literally ordered one burger and it came all messed up, and SOGGY. wtf . Who gives out burgers that were just sitting there bruh. absolutely disgusting the way this bread was literally like a wet sponge. read more

In-N-Out Burger - Fast Food Near Me - Downey, California

My experience with In-N-Out can be hit or miss, depending on who's cooking that day. I typically order a 4x2 with grilled onions, light ketchup, and light mustard, with a light well French fry with no salt. Even though I ask for no salt, my fries always have salt on them. The service is always good, and the restaurant is usually pretty clean, depending on the time of day that you go. read more

In-N-Out Burger - Nutrition Facts - Fast Food Near Me - Downey, California

I LOVEEEE IN N OUT !! IDK HOW I WAS EVER VEGAN... IN N OUT is perfect for breakfast, lunch and dinner ! Their burgers have a distinguished taste that no one could recreate !! If you're in California, you best go here !! You can take some cute pics outside and say you're trendy lol but highly recommend ! The workers are always so nice and helpful too !! Every time I am out of town, in n out is what I miss & will immediately run to when I return! read more

In-N-Out Burger - Fast Food Near Me - Downey, California

The food here is good as usual, I love eating here when I have the chance but the only thing right now is the construction, complicated to enter, i love the service though. read more

Ambiance: There will always be a line, so put your patient pants on lol. Service: Consistently quick and accurate service. I've never had to remind them to give me anything. Food: Fresh and hot bruger and fries, one of the only places that understand what I mean by "light onion" peppers add the spice I like. Overall, it was a great experience. read more

In-N-Out Burger - Double double combo with peppers - Fast Food Near Me - Downey, California

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From the " get go" when I arrived approximately 12:15 am Friday morning 8-22-2025 at In n Out in Downey, after ordering my food, I looked for a table to sit and wait for my order to stay and enjoy my food, the conditions of all the dining room tables were horribly dirty, had to clean one in order to sit down. Another customer was doing the same thing across from me. Then after I ate my delicious double-double. So after I ate i needed to use the men's restroom, and wow, the bathroom was so filthy, trash all over the floor inside the stall, the toilet itself full of poop, just plain nasty. The other stall was in the same condition. Poor management at its worst, and I won't be going back to this one anytime soon. read more

Always consistent and the long lines move quickly. Inside is generally pretty clean, the employees are nice, and the burgers are consistently good every time. read more

Thank you so much Alex for your excellent service. Your attentiveness, hard work, and positive attitude truly made a difference and made the experience enjoyable. Me and my mom would definitely come back. Thank you for being so kind! read more

Love how quick and efficient they are. Although it's very busy, they have a smile on their face

Food was amazing , there was no more lemonade regular or lite linda passed by me and I asked her if she could please refill any lemonade and she left ,she saw me standing there waiting for her & she didn't even acknowledge me or let me know if she was going to get it or not , then I approached this nice gentlemen at the cashier who was not busy for lemonade and he went immediately to refill the lemonade. Thank you very much for taking care of me Micheal . read more

In-N-Out Burger - Lemonade - Fast Food Near Me - Downey, California

Loved my animal fries! My mom and dad got number 1 which is double cheeseburger with lettuce onions and tomato and number 2 cheeseburger yum! read more

One of the fastest locations I've been too. Great service. Never any mistakes on my order.

Great meal at In-and-Out as always! Service was great, and it wasn't too long of a wait for my order although it was busy. The seating was comfortable (unlike a different location that I've been to). The downside to this location is that it is located at a corner. It wasn't easy getting out of the parking lot. If the drive-thru line gets long, it'll be easier to get out. read more

I love coming this location. They're always friendly and get the order right if you're a wheelchair user they even bring the food to your table and our concerned that you are treated with the highest respect I love the fact that they're always aware of people in need of help and will bring the food to people, who are wheelchair users because it is hard to carry your tray to your table. They always make sure that you're well taken care of so thank you for your support wheelchair community. Also, the environment is nice and I've never had a problem one of my favorite locations. read more

One of the best places to get a burger, I like my bigger big so I get a double double with two extra pattys. Pro tip vege's are free so add to your own delight. I like to get grilled onions and pickles.but if you ask for extra lettuce and tomato it's like getting a salad in your burger. Shakes are great you can get all three flavors in one shake it called a Neapolitan. To cut down on how much sugar in my diet I usually get an extra large ice tea, which is unsweetened. This place never lets me down. Best bang for your buck you can get anywhere. read more

Went to this location around 6:30 today went in the drive through.. got our food and when we got home we realized we weren't given our burgers instead we got 8 fry's so that explained why they gave us 2 boxes. We were in a time crunch we had to be somewhere so I called customer service and the in n out in Cerritos on Alondra blvd made our order and pretty much helped us with the mistake that Downey did.. thanks to the manager Christian for helping us. Just a reminder to who ever goes to Downey double check your food before you leave. read more

The service at this location is great! I stood up to throw away my tray and the nice gentleman, Logan took it for me. I've never had that happen at In n Out before. Very kind and impressive young man. Thank you Logan for going above and beyond. Keep up the excellent customer service. read more

Super friendly service. I paid over $5 for a Hot Cocoa and a Chocolate Milkshake. I will say, if you love rich chocolate desserts, mix the two together, and you'll have a fun time. It is always super busy during these holidays. Small parking lot and busy drive-thru. Restroom was super clean and you can even adjust the water temperature on the faucet. There's a little knob on the right side of the neck of the faucet. read more

In-N-Out Burger - Hot Cocoa - Fast Food Near Me - Downey, California

What can I say! It's in-N-Out ALWAYS delicious. Service is top notch here a worker kept opening the door for guest coming in and greeting them. read more

In-N-Out Burger - Outside area - Fast Food Near Me - Downey, California

Ordered a burger, EXTRA EXTRA tomato with grilled onions. Got a burger with only one slice of tomato, and EXTRA EXTRA pickles added???! I hate pickles!!! My receipt said "XXT" not "XXP" read more

always come here after work with my coworker and friends. always great service and great food