After wasting my time at Apple for hours and they quoted me a $600 charge when I received notification on Sunday that it was a battery issue. Verizon wanted me to drive all the way to San Jose for a free replacement. Then they replaced my phone but Fed Ex sent the new phone back because they didn't have my apartment number. My last chance of hope was to see if Fix it All could help. I am sorry I don't know the wonderful gentleman who helped me but I am so grateful to him because my business and my entire life was on that phone and he was able to recover my phone! Thank you to your amazing staff! read more

I walked in with my severely cracked back iPhone 14 Pro Max camera lens only to be informed that it was simply a lens cover. (SMH) This gentleman fixed it in 10 minutes and installed a new cover for $10. No charge for labor. Besides my mistake, I just want to point out that two previous places said they'd fix it if I purchased a replacement kit for the lens plus labor cost. This guy is honest, quick and may I add loves Clint Eastwood. ;) read more

It's rare you can trust people with your devices but I have found the place. The people running this place really care about what's wrong with your devices. They try and solve your issues before even talking about charging you for it. They know what they are doing, very experienced staff, they fixed my issue and saved me hundreds of dollars. We are fortunate to have a place like this in Monterey. I will trust them with all my future device issues. read more

Fix It All - the very best place! - Mobile Phone Repair Near Me - Monterey, California

I absolutely recommend this business. I've literally broken phone screens approx 12 times in the last 6 years. I used to live in the Bay Area and had a solid phone guy there. I've been hopping to different shops since I moved back to the Monterey Peninsula and Fix It All at the Del Monte Center far exceeded my usual experience. The gentleman that helped me was friendly, considerate and did not try to oversell. I felt seen and I think that says it all. Service was speedy and quality and price options were considerably better than I've seen elsewhere. Thank you kind sir at Fix It All, I'm sorry I didn't get your name. read more

Terrible experience. Left applewatch to replace screen and get a protector. Wore the watch two days and noticed it had opened up on its own and workings had fallen out. He said he could fix it and would call. He didn't call and when we called him he denied responsibility and claimed it as a bad battery??? Absurd!!! He owes a new watch. read more

I inherited an iPhone 13 Pro Max with one of its lenses being smashed. It took me 2 days and 2 car trips to the Del Monte mall to get an appointment with Apple's Genius Bar. They ran a bunch of tests and told me it would cost $499 plus tax to repair the external glass, and when I asked if other services could do it cheaper, they told me companies use the same repair service so that number would be standard. Unfortunately I do not have that money, so my next best option was just to buy a lens cover and hope no moisture would ever get inside to threaten the internal hardware. Disheartened, I met up with someone for lunch at Dametra. On the way out, I noticed the Fix It All and figured I had nothing to lose at this point--could just go in and ask what they thought. The employee at the counter, Daniel, was helping an elderly woman whose charging port or something wasn't working. I don't know exactly what her technology problem was, but he fixed it within 5 minutes of my being there and when she asked what the bill was, he told her not to worry about it. I thought that was a very kind gesture and certainly refreshing to see in light of Apple wanting $500 from me! I showed him my phone and asked him out of curiosity how much it would cost to fix the broken glass. He said $35. "Are you serious?! Because Apple just told me it would be $500!!!" He was serious, and he seriously fixed it in T - 15 minutes with a steady and confident hand. THANK YOU SO MUCH DANIEL!!! Thank God for people and companies like this that understand the value of high quality service as well as the scarcity of money in my wallet, and who charge a very fair price for a professional and quick service. read more

I recently took my Samsung S20 to this repair shop for a simple screen replacement. Despite the phone being in perfect working condition, the technician made a series of mistakes. First, they ordered the wrong part, making me wait longer. Then, they installed a damaged screen, causing the phone to malfunction. After a second attempt, the phone wouldn't even turn on. To top it off, they charged me $300 and asked me to come back for a third try. The phone is scratched covered in glue smears and still broken I strongly advise against using this repair shop, as you're likely to have better luck elsewhere he denied responsibility over breaking the internal components of my phone when he was the only one who could have broken it save yourself DO NOT COME HERE read more

took them 2 hours working on a cracked screen and they could not fix it. Steer clear. An update: not only could they not fix a cracked screen, they broke the device completely. They put the broken screen back on and now the device is non-functional. The Lock Screen disappears and none of the buttons work. The home button is wiggly. What a scam. DO NOT GO HERE. read more

If I could give this place a ZERO I would. My dad's iPad has a cracked screen so off it went to get a new screen installed. Dropped off last Thursday with. "We will call you on Saturday when complete." Saturday because that's when the iPad screen replacement guy was in. Saturday came and went with no call, so did Sunday. Monday was told they tried two different replacement screens but that they weren't working and they will try another one and "we will call you when done today." No call again. Tuesday of this week I went in to check on it and was told that the two screens didn't work. So nothing happened between Saturday and Tuesday. I made the decision to have the old screen put back on and walk out with the iPad. Here's the thing ...took a working iPad with cracked screen in and left with a NON-working iPad and about an inch of the screen absent. That's ONE strike, SECOND strike is they didn't own the breaking of the iPad as they tried to replace the screen and THIRD strike no return calls when they stated. It's just deplorable customer service. Won't be taking anything to them, nor will I, my friends and family recommend using them for a repair. We will take to Monterey Computer & Smartphone Repair on Del Monte. read more

Fix It All - Area missing screen after they tried to fix. No apologies for the condition or explanation as to what they attempted. - Mobile Phone Repair Near Me - Monterey, California

DO NOT GO HERE!! HE IS A SCAM!! I had a shattered lens on my camera i brought it in to be replaced and he made it 10x worse. The camera is now completely blurry on settings and the phone physically vibrates while on the camera which did not happen before and shouldn't happen in general at all. He tried to argue and say it was like that before when it wasn't he made it so much worse. He also can't speak english whatsoever and can not communicate properly. He is ridiculous do not ever take your phone there!! read more

I brought my Granddaughters phone in to be fixed. Dropped it and cracked the screen. He was able to fix it in less then 20 minutes. I also had him put on a screen protector. So happy how fast and nice he was . Hope I won't need him again but if I do I know the job will be done correct and fast. read more

Daniel was super helpful. I was struggling to get my screen protector on without having bubbles. I stopped by and he did it for me free of charge. Thank you! read more

Beware using your credit card here!! I am 100% sure this guy is swiping numbers!!! This is the second time shopping here and both times just after I got a fraudulent charge on my card. It took me a bit to narrow it down. The second time I knew for sure as I stopped using the card and boom, just like a fish the charge happened! Shop here at your own demise. I reported this place to all of my credit card companies. If I weren't a trained gentlemen there may be a different outcome than just having the funds returned and getting a new card. read more

Fix It All - Proof that I was there!! - Mobile Phone Repair Near Me - Monterey, California

Went in to fix my iPhone 6 cracked LCD screen. Apple would not fix my phone even with the warranty and the cost would have been $250 for Apple to repair my phone. Fix it all repaired my phone for $80! It was super quick. In and out in a matter of 10 minutes, no joke. Also, for the price it comes with a 1 year warranty on the screen with no breaks but glitches and things like that. The employees are super nice and have great customer service. I was worried that my screen protector would be damaged and they replaced the tempered glass protector for me as well. Overall great service! Great price! Best that I could find around! Thanks a lot to Samer! read more

Fix It All - Mobile Phone Repair Near Me - Monterey, California

the rudest person I have meet, I still said sorry for maybe not asking my question in the right way thinking I was asking it wrong. I was asking to get my iPad fixed and I ask if he would insure his work just in case something would happened, I know a lot of places do give you one week or something. But no he just looked at me laughing made me feel uncomfortable read more

Went to get my iPhone repaired for a damaged screen and sadly two days after my iPhone is glitching. Screen turns black every minute and I have to force restart my phone , I took it to see what the problem was and apple told me it is because genuine apple products were not used. There's nothing that can fix this and I have to get a new phone completely despite the $220 I paid to have it fixed read more

As I write this via the new screen on my cell phone I can tell these guys are GREAT!! Professional, high quality replacement glass, and a year warranty! I recommend getting a quote through Yelp which will then allow you (once they respond) to make an appointment on line. Super quick and easy!! And a really good price!! read more

My phone was water damaged and the screen display stopped working. I went to apple and waited 2 hours for them just to tell me that they couldn't fix it and it would've costed 500$ to swap out the phone and i would lose everything. Luckily i went to "fix it all" and Daniel said he could fix it in 10 minutes and only charged us 200$ saving us 300$. Im very happy with the service and the quickness of fix and now my phone works perfectly and back to normal. Thank you daniel read more

I was working Storm watch in the Area when my phone wasn't charging so I had called the store to see if they had a chance to take a look at my phone and it was a Quik answer and he told me To take it in so I head to the store and within 10min he cleaned out my charging port and ever since my phone has been good thank you Brotha . . . I highly recommend coming to this store & plus they have a good selection of phone accessories read more

My charger broke and half the piece was stuck inside the charging port. Went to this place and Daniel was able to take out the broken piece in a few minutes! He was very nice as he also didn't charge me for the service. Definitely recommend him. read more

I fixed my screen 2 1/2 months ago and bought an otter box (certified drop protection). I dropped my phone from 3 feet sitting on a low indoor chair. My screen shattered. My husband has an otter box and has dropped his phone many time and nothing has happen to his iPhone. I also have an iPad with an Otter Box and the screen looks like new even after many years. I'm not sure if it was this fix it screen or a fake Otter Box perhaps. I'm always a supporter of our local small businesses. Unfortunately, I do not recommend this place. read more

I had a cracked phone screen replaced here. The dude was nice and the repair was quick but within 3 weeks the new screen started lifting to the point that my phone is nonfunctional again. I need to go get it fixed again now. read more

Just went in with an iPhone that wouldn't charge. John was fantastic! He cleaned out the charging port area and within a minute it was good to go. He didn't charge for his service. Super nice and always friendly. We had him replace a cracked iPad screen a while ago too. Super fast service. Would definitely recommend them! read more

I went in today bc my iPhone 6 screen shattered. I checked on their website to see their hours and it said there's a $10 off coupon for screen repair if you contact them through the website. So I did that, and my bill was supposed to be $70 + tax. But since I used the coupon it was only $60 + tax. The guy fixed my screen within 15 minutes! The screen sensitivity is actually faster than it was before the incident. 10/10 would recommend you to try this place out. read more

I have been here many times and the guys are always helpful and always friendly especially Daniel as he put a new glass and screen protector on my phone within 15 minutes. He was very friendly and helpful thank you Daniel read more

Very professional, warm, and timely repairs. Fairly priced. Highly recommended for all your repairs

I got my iPhone 6+ serviced here in February 2017. It had a cracked screen, though everything else worked perfectly. The screen quality itself was on par with the original. I did not notice anything different. Touch responsiveness was as normal too. However the Touch ID would fail upon trying to register the finger. Initially I did not think much of it, till recently someone mentioned it was because I had the screen replaced. So today I went back to see what they could do, since they claimed they had a 1 year warranty. Also to note I paid $96.23 to have them replace the screen initially. Upon taking the phone in, the guy prefaced me saying he replaced the screen for his cousin and it did not work. That to me is irrelevant, as I don't care about anyone else's phone. My concern is my phone and doing a quality job. Upon returning to the store, the end result is the phone is still broken. The manager of the store claimed no responsibility for the home button. As Kay M. Noted in their review, they had the same experience. As a side note, if you repair the phone at Apple, it is $149. You also have maybe a 50% chance that after replacement, the phone will fail calibration and Apple will replace the entire phone at no additional cost (normally $329). This is all covered by a 90-day warranty. My advice, stay away with your apple products. Pay the extra $ for service with 100% manufacturer backing. read more

Not sure if it's the owner that actually works the shop, but it is next to impossible to get into this store to fix my iPhone screen. Came by in the morning at 10:05, no one there. Came by at 11:10, I get the "will return" sign. Came back at 2:40, and get a different "will return" sign. I would skip this store altogether and go to any of the other numerous screen fix stores in the area. Guess they are doing so well that they don't need any more business. read more

Fix It All - It's 2:45 and still no one. It's like they know there's someone trying to get business and they don't want it. - Mobile Phone Repair Near Me - Monterey, California

I came in with a shattered glass cover on my Apple iPhone 6s. When I came in, the gentlemen at the counter quoted me a price ($93, tax inclusive) and 15-20 minutes to repair. Mind you, the insurance deductible is $150 and the repair at Apple was almost $200! Since there were no other issues with the phone, I decided for him to do the repair. As he mentioned, everything was taken care of and I was out the door with a new glass cover 20 minutes later! I'm a very happy customer and I would recommend this shop for smartphone repair. read more

took my phone to this place, the guy who was nice fixed the front and back, (DONT EVER FIX BACK OF PHONE BTW). phone has been a nightmare ever since. I will never fix another screen. my phone is so screwed up now. a few months later I went to apple to get a new battery and they said it was missing so many parts they didn't want to touch it. Just spend the money and get a new phone. read more

Unfortunately I should have read the reviews before I came here. I came to get my LG phone screen replaced. I paid $125. Within a week the screen has fallen off altogether and because it was not glued properly it fell off and cracked. I called to inform them of what had happened and they said they could give me a discount and do it for $80. Also Britt, who I was on the phone with should probably take a few lessons in phone etiquette. Please save your self, do not go here. read more

The guy tried to rip me off for $159 to fix an iPhone screen when the apple retail Store only cost $100. Do NOT GO THERE. He was kind of a jerk too. read more

I went in and had an iPhone 8 battery replaced. They got me out quickly but the new battery was very low quality. It did well for about a week and was no longer better than the battery we replaced. I wish I didn't buy the new battery and saved the $100 to buy a real battery at Apple or a new phone read more

We brought in our iPad for a new screen. Within a week of repair the home button became stuck under the new screen. We are military and had relocated to VA. We took the damaged iPad to a new "fix it" company to find out that the home button and screen had electrical glue on them. The new company was baffled as to why any type of glue would be used on our iPad. Our $400 iPad is now useless. We paid $120 for them to render our cracked yet functioning iPad, totally useless. I guess it's a really nice expensive paperweight. read more

I took my iPad in as the screen had cracked. They replaced it, and nothing works the same. The button is glued on and certain letters have to be pushed several times in order to appear. Screens start flashing and it seems the iPad has a mind of it's own. Do not go here - they will mess up your little investment even further. Rookies! read more

These guys are crooks! They have no idea what they are doing and don't seem to care. They do not stand by they're warranty. Also I'm pretty sure they steal credit card info because I hadn't used my card anywhere for a week or so and once I used it here I got hacked. Stay away!!!! read more

This place is THEE place to go for ANY phone fixer upper :) I recently just got an iPhone 5, and there were multiple glitches on it. The front camera didn't work, Siri, and also my mic on my keyboard didn't work. I went into the Apple Store and they said it would be almost $300 bucks to fix it all. Screw that. I walked my ass over to this place, and the chick inside said she could easily replace the camera without replacing the whole screen, managed to fix my microphone, and made Siri work. Damn. She's good. I was so excited about my phone, and they fixed it within 25 minutes. I didn't have to pay that much either. Way, way cheaper than Apple Store. HIGHLY recommend this place! :) read more

Like someone else said beware of using your debit or credit card here!! I had not used my debit card anywhere else for weeks other than for bills that are set up on auto payment anyway.. I came here to purchase a charger with my debit card and 2 days later my card was charged ove $1800 at some RiteAid in Southern California! insane. I'm 100% sure my card info was stolen here. read more

Never go to this place!!! Went to this place twice to fix my Iphone and my screen would continue to go black. When I called asking for the refund for something that wasn't fixed, they pretty much told me, they can't help me! I'm calling my credit card company to place the chargeback on the charge they placed for their absolutely poor non-performing services! Do the same if you ever run into the problem with them! read more

I am pleased with this service. I was able to have my iPhone camera restored to be useful to me. Service was done, double checked when he had the passcode to test it and the image focused. The service was quick and reasonably priced. I came on the recommendation of our son who has also been pleased with Fix It All. We know where to go should we have needs in the future. read more