I rebooted my $650 Samsung tablet and it would not come back up. I'm tech savvy and tried every…read morefix I found online but nothing worked. I took it to Geek Squad and they told me the tablet was fried and I needed a new one. Someone told me about MRepair and said if they can't fix it, they wouldn't charge me. Having nothing to lose I took it to MRepair near the food court at Northridge. Victoria, a friendly young blonde Russian woman, said she'd take a look at it. I called a couple hours later and she said she wasn't having any luck. It was disappointing but not a surprise so I told her I'd come over the following day to pick it up. She must have viewed this as a personal challenge because her efforts were relentless. When I showed up the next day, Victoria told she was finally able to fix it the night before but hadn't called me because it was getting late (very thoughtful of her and I appreciated it). Not only did she get it to boot but did so without have to resort to a factory reset. I haven't had a problem with it since. With tax, it was only $65 to bring my tablet back to life, which is far cheaper than a new one.

I went in to get my cracked screen fixed and came out with a phone that's no longer usable…read more When I went in the young girl at the kiosk said she could fix the screen for $80 and it would be 20 min. I came back and she said she needed more time. I had to leave to Monterey but I told her I'd be back. When I came back 2 hrs later to pick up my phone, a corner of the screen was very dim and the brightness wouldn't go any higher. She called another tech and said they could give me a $10 discount but they would try to replace the screen again and fix the dim light issue. Another tech came to get it and they told me it would be 20 minutes. I came back 20 min later and the new tech said she couldn't fix it and she was waiting for another tech who had more experience but was on break. She told me to come back in 30 min. I then came back 30 min later only to be told that they needed 10 more minutes. At this point I was frustrated but again we waited and came back. I kid you not that when I came back my phone was still not fixed and they had to call a 4th tech to try and fix it. The 4th tech told me she was the manager and her name was Victoria. She explained to me that screen would no longer turn on and it was damage that happened when the screen cracked. She said a piece had come loose when the phone was dropped. I don't understand how that would be the case if the first tech was able to fix it but it was just dim. I asked if it could've been damage from her technicians and she said they wouldn't break that piece on purpose and fixing the screen is very simple so she didn't believe it would've caused that kind of damage. I'm confused why it took 4 technicians to figure that out and why the first technician even tried to fix the screen if there were other issues. I didn't understand how I brought it in with the screen working fine and it was only cracked but now it was completely black. She told me they would have to send the phone out to have a piece soldered and it would be $140 plus $80 to still have the screen repaired. She urged me to consider buying one of their refurbished phones they were selling at the kiosk. She seemed to try and steer me away from sending the phone out to be soldered and just to buy a refurbished one instead. The cheapest refurbished one was $198 so only about a $20 difference from having my original phone sent out and fixed. But the refurbished phone was a downgrade and older model. She told me the refurbished one would be better because more things might break on my phone and I'd keep having to put money into it because it's an old phone. She told me to think about it and she would offer me a discount and she said if they did soldering she would even offer to do it for free but they didn't offer that service at the kiosk which is why I would have to pay to send it out. I will say this, Victoria seemed to be the only technician with any sort of costumer service skills. The other girls seemed lost and didn't seem confident to even be working there. The first girl didn't even notice the phone was dim and when I left to Monterey she didn't ask for any of my information for when the phone would be picked up like my name and phone number. When I would walk up to the kiosk most of the time the girls would be on their phone and seem to not even notice me. I ended up not buying a refurbished phone from them and just left with my now unusable phone. I want to give them the benefit of the doubt but at the end of the day I'm sure I got played. Something so simple that was supposed to be 20 minutes ended up being hours with negative results.

Dropped iPhone from top floor of hotel totally smashed screen. Had a plane to catch in 2 hours…read more Gentleman just opened the store on time at 10:00am . It took 30 minutes and it was fixed. Just made my flight out of monterey. I was so impressed by his ability to get phone fixed in such a short time. He deserves 10 stars!!!

Brought in newish iPhone last week as screen was damaged. Told Zaid that I needed a new screen, and…read morehe immediately informed me that it was the screen protector that was damaged, not the screen. He also explained how he knew it was just the screen protector right away. He then charged me $25 - $5 (discount) for a new screen protector plus installation, versus $500 for a new screen. Very kind and helpful! I was in and out in about 5 minutes.

I walked in with my severely cracked back iPhone 14 Pro Max camera lens only to be informed that it…read morewas simply a lens cover. (SMH) This gentleman fixed it in 10 minutes and installed a new cover for $10. No charge for labor. Besides my mistake, I just want to point out that two previous places said they'd fix it if I purchased a replacement kit for the lens plus labor cost. This guy is honest, quick and may I add loves Clint Eastwood. ;)

After wasting my time at Apple for hours and they quoted me a $600 charge when I received…read morenotification on Sunday that it was a battery issue. Verizon wanted me to drive all the way to San Jose for a free replacement. Then they replaced my phone but Fed Ex sent the new phone back because they didn't have my apartment number. My last chance of hope was to see if Fix it All could help. I am sorry I don't know the wonderful gentleman who helped me but I am so grateful to him because my business and my entire life was on that phone and he was able to recover my phone! Thank you to your amazing staff!

fast,reliable,worth the price and service, Sylvester really is a great tech. irecommend coming here…read moreif your electronics need a fix ;-)

They are about 50% cheeper then any another place you will go to, and they have great customer…read moreservice! They also give you the Apple logo for the back glass for no extra charge! Will definitely be back!

Zero service available on a weekday morning. No attempt to assist the numerous customers waiting by…read morethe singular person on the floor who was tied up for 30 mins with a couple making a purchase? Not even a "hi, I'll try to find some help from the three people in the back restocking, on their break, or late to work. When Mr. ONLY Guy at work was asked if anyone else was available to help his snarky response was , " don't bother knocking on the backroom door." When I said to him, " I feel so bad for you having to have everyone waiting and no help" his response was the WORST. He stated, " No, ai don't care...I get paid one way or the other." ....dude, really?? Yes AT&T is a juggernaut and the 3-5 people waiting 30 long minutes before all walking out together, in disgust don't make a hill of beans of difference to you but....karma is a bitch and she will dish out to you what you just delivered to us. Trust me. And...I hope you never work in a tipped or commissioned position. You. Will. Be. Broke. In closing...just be nice, please.

The employees were very helpful me and my family. Both employees worked on our order to make sure…read morewe received all the discounts. We purchased a new Apple watch for my Grandson and upgraded our daughter's Internet service for their house. The next day after our purchased, nI was receiving a lot of AT&T texts and voice calls regarding my recent purchased. At first, I thought they were spams but I was not sure. I called the store and one of the employees gave me her private number, so I can send her the questioned texts and voicemails calls. She explained to me that they were spams and gave me the reasons why they were spams. She told me to block the numbers. She also checked my At&T account to make sure everything was valid and safe. I felt that she took an extra mile to help me. Will I go to AT&T store again in the future: Definitely YES!

Needed fast repair in Monterey worked fine and was very cordial and honest. Would do again!read more

Ipoint Cellphone Repair does not have a brick and morter shop at 801a Lighthouse Ave Monterey Ca…read more Another business is located at this address and they have respectfully asked Ipoint Cellphone Repair to update their information to accurately to show their actual Location which seems to be mobile NOT 801a Lighthouse Ave Monterey. They have had patrons come to 801a Lighthouse Ave Monterey yet when patrons realize the location is clearly NOT an Iphone repair site but instead a beautiful Curated Vintage, New and upcycle Boutique they are then directed to the two doors down Starbucks parking lot where they have mobile service.

I had the opoprtunity to deal over the phone with Brandon, owner of Evergreen Computer…read more - Brandon was efficient and made positive corrections to my computer.

I am very impressed with this computer repair company. Brandon came to my home and with great…read morepatience and kindness he helped me with my computer problem.

My new favorite place to take my electronics to get fix. After many bad experiences from repair…read moreshops in marina. I highly recommend this place, they fixed my new samsung tv after many failed attempts on others repair shop. Alex the owner explained to me what was wrong with my tv

Last week I took a guitar amplifier into this electronics repair shop for a $45 diagnostic. A week…read morelater they said it would cost $208 to repair it which I declined. When I asked them what was wrong with it they refused to tell me saying that it's their policy not to say if the repairs are not going to be done there. After some discussion and several refusals they said the problem was with one of about six different parts but they still refused to tell me which one. I paid the $45 diagnostic fee and left still not knowing. I paid for the diagnostic and was entitled to know what part the problem was. I feel cheated because I was not told beforehand that if I didn't get it actually repaired there that they wouldn't tell me and I feel that I didn't get what I paid for and I feel cheated.