Highly recommend. I brought my computer in on Tuesday because it looked like the battery was…read morewarping. They told me they would inspect and call me by the end of the day. True to their word - they called me that day. I called them back Wednesday morning. They quoted $130 and advised it would be ready latest Monday depending on when they could get the battery. Much to my surprise they called me around 5 pm Thursday and let me know it was already ready. They are open until 6 pm on weekdays so I was able to go and pick it up right away. I'm happy that I was able to get it sooner so to minimize the work I needed to get done for my business. Note: I'm sure I could have replaced it myself but it literally looked like it would blow any minute so I didn't want to take the chance and they also take care of battery disposal which I didn't want to deal with.

Really incredibly knowledgeable, thorough, helpful, reasonable and kind. Only place I'll go to now…read morewith anything their services cover

Poor customer service & poor communication. Tried calling them 3 times having an inquiry about…read morehaving a screen and battery replaced, no response. Left them a text message at their number interested in possibly purchasing one of their replacement phones and only received 1 message from them telling me what phones they had available. After asking 2-3 times what the price ranges were they didn't answer. Tried calling them again they put me on hold and eventually forgot they put a customer on hold. Wouldn't recommend this place.

Dear return policy is not even marked clearly I brought a product for my car and my wife's car and…read morethey said they can take returns or trade-in for this right different product Should have return policy clear the way they have it is really deceiving

After wasting my time at Apple for hours and they quoted me a $600 charge when I received…read morenotification on Sunday that it was a battery issue. Verizon wanted me to drive all the way to San Jose for a free replacement. Then they replaced my phone but Fed Ex sent the new phone back because they didn't have my apartment number. My last chance of hope was to see if Fix it All could help. I am sorry I don't know the wonderful gentleman who helped me but I am so grateful to him because my business and my entire life was on that phone and he was able to recover my phone! Thank you to your amazing staff!

I walked in with my severely cracked back iPhone 14 Pro Max camera lens only to be informed that it…read morewas simply a lens cover. (SMH) This gentleman fixed it in 10 minutes and installed a new cover for $10. No charge for labor. Besides my mistake, I just want to point out that two previous places said they'd fix it if I purchased a replacement kit for the lens plus labor cost. This guy is honest, quick and may I add loves Clint Eastwood. ;)

I had a great experience here. I shattered my iPhone 11 Pro phone screen and was able to get a new…read morescreen the next day. The owner was so responsive and reliable. I highly recommend this business!

David at Computer Solutions did a great job for me. the charge connector on my iPad was badly…read morebroken and needed replacement. He got the info he needed from me by text, checked his inventory and was able to put a new charge connector in and give me my iPad back the next day. And that was a Saturday! I'd recommend him anytime to anyone based on my experience. Whatever device repa I need in the future will be at his shop.

My Apple iphone accidentally fell on my driveway and the cellphone screen, cracked on the edges…read more When we arrived in the store, a very professional, very pleasant and very knowledgeable store lead/Manager, immediately helped us, and we arrived, about 45 minutes, before closing time, and the very positive, individual who helped us, was named MARK W. And he fully deserves beyond 5 Stars and he should be the Main Apple Store Manager, for successfully completing to repair our cellphone screen and making us VERY HAPPY, and We highly recommend Mark W., For his extremely great service and we will recommend him and this Apple location, to family, friends, and our high-level business friends!!!!! THANK YOU MARK!!!!! YOU'RE THE BEST, #1!!!!!! Sincerely, M.O. Business Owner Monterey Bay Gilroy,CA

Visited this location to get logged into my late Aunt's iPad that I inherited…read more They were very helpful at the store and lead me into thinking it was an easy solution. My store experience was VERY positive, unfortunately when they handed me off to Apple assistance for the next steps Apple was unable to help it took 45 minutes of chatting and 45 minutes on the phone to realize that they were unable to help me what they said was not consistent with what the website said and unfortunately didn't work. Basically I spend 5 hours including traveling, time in the store and dealing with customer service. Then they said sorry you were given incorrect info and it's not gonna work. What it says online is not correct. I'd love it if they just reached out and helped out it seems like the store and the customer service aren't talking. The store would've had a 5 star rating if it wasn't for being handed off with misleading information. I'd like to emphasize I think the store tried hard, but they handed me off to a process that wasn't able to help and should've known that it was unable to help.

Dishonest ripped me off and charged over $600. Everyday when using my computer I get upset at…read moremobile kangaroo for installing an old hard drive. Not comparable with any of the programs I was using before it crashed. They lied and wouldn't refund my money. They were Recommed by an apple supervisor. Go figure.

I just got done with my second repair at Mobile Kangaroo in Monterey and I had to leave a review…read more Both times I worked with Oscar and he was so incredibly helpful and kind. My MAC has been acting up and after going to the Apple store and waiting crazy times- I decided to go with Mobile Kangaroo (through the Apple website). Oscar explained everything thoroughly to me and was so friendly. Any and all questions were answered and he made extra sure that I backed up my data before I left my Mac in their hands. All repairs were explained and I was able to understand exactly what the issue was and how they planned to fix it. I love that. I am so glad I made the choice to come here. Turn around was SO FAST and they are so communicative. If it matters they are also bilingual which is awesome. 10/10 would recommend Oscar at Mobile Kangaroo for any MacBook Pro issues!

At the printing or copy machines area you don't get the expected friendly welcome. It is more dry…read moreinstructions to do things yourself. If you cannot you don't get friendly good customer Help. I use to like staples but the employee in the printing area should get more training on better customer service.

I went in to recycle Electronic waste and the customer service was very nice and helpful!read more

This place is wonderful! I brought my phone in for a cracked screen (or so I thought) which I had…read morelived with for over a year. The owner quoted a reasonable amount to replace the screen, but a few minutes after he began the repair, he informed me that it was actually just my screen protector and my screen was fine. I had replaced the screen protector, so somehow way back when I must have put TWO screen protectors on my phone unintentionally. Had he just kept the phone for 30 minutes and returned it saying "all fixed! You have a new screen!!" I wouldn't have known. I so appreciated his honesty and integrity. I highly recommend this shop for anyone in need of a phone repair.

I typically don't leave reviews (this is actually my first one ever), especially negative ones, but…read moreI know when I was looking for somewhere to get my phone fixed I would've appreciated hearing about my experience. I'm writing this in hopes that others can make a more informed decision before bringing their phone to SC Phone Repair Shack and hopefully avoid the headache that was my experience, as I paid $250 and my phone was still broken in the end. I came to SC Phone Repair Shack after my screen broke in hopes of a closer and cheaper alternative to the Apple Store. At first, my screen was repaired quickly and I was more than satisfied with the service. However, after about a week and a half later my phone began to have ghost taps that would repeatedly call emergency services and some of my contacts, which was quite alarming. I brought my phone back and the owner fixed it quickly and didn't charge me, as it was still under warranty. Once again I was happy with the service, though a little wary it'd break again. Sure enough, about two weeks later my phone screen randomly turned entirely white and was completely unusable. It was clear both instances were because of faulty replacement parts, as my phone warned me about the unrecognized parts and the malfunctions happened at random, not when dropped or damaged. I called the owner to ask for a refund, as I had moved back home 7 hours south, for the summer. I also was worried the same thing would happen in two weeks if I took it to get repaired by him again. However, the owner insisted I bring the phone back into the shop, despite me repeatedly telling him I had moved 7 hours south, and said he would not refund me unless I did so. Hoping it was simply to protect from scammers, I offered to send him pictures of my broken phone and the dated Apple repair reciept with a detailed damage description on it. Unfortunately, he simply kept repeating that I had to bring it in and began to get agaitated when I tried to offer alternate solutions. Still hoping to find a compromise, I had a loved one talk to him in hopes that it was a personal miscommunication or misunderstanding on my part. However, he continued to get more and more agitated and even called me "stupid" which I really didn't appreciate. I hung up shortly after that and was dissapointed we couldn't find a solution. While I hope the owner was simply having a bad day, I still was upset with the way the matter was handled and quite frankly a little bit hurt. TLDR: Unfortunately, I would not reccomend this repair shop as the parts were faulty and the owner was quick to temper and honestly a bit rude when I called. At the end of the day, I would be wary to bring your phone here as I spent $250, ended up with an unrepaired screen, and had to spend another $350 at the Apple Store to fix it.