I went in to get my cracked screen fixed and came out with a phone that's no longer usable. When I went in the young girl at the kiosk said she could fix the screen for $80 and it would be 20 min. I came back and she said she needed more time. I had to leave to Monterey but I told her I'd be back. When I came back 2 hrs later to pick up my phone, a corner of the screen was very dim and the brightness wouldn't go any higher. She called another tech and said they could give me a $10 discount but they would try to replace the screen again and fix the dim light issue. Another tech came to get it and they told me it would be 20 minutes. I came back 20 min later and the new tech said she couldn't fix it and she was waiting for another tech who had more experience but was on break. She told me to come back in 30 min. I then came back 30 min later only to be told that they needed 10 more minutes. At this point I was frustrated but again we waited and came back. I kid you not that when I came back my phone was still not fixed and they had to call a 4th tech to try and fix it. The 4th tech told me she was the manager and her name was Victoria. She explained to me that screen would no longer turn on and it was damage that happened when the screen cracked. She said a piece had come loose when the phone was dropped. I don't understand how that would be the case if the first tech was able to fix it but it was just dim. I asked if it could've been damage from her technicians and she said they wouldn't break that piece on purpose and fixing the screen is very simple so she didn't believe it would've caused that kind of damage. I'm confused why it took 4 technicians to figure that out and why the first technician even tried to fix the screen if there were other issues. I didn't understand how I brought it in with the screen working fine and it was only cracked but now it was completely black. She told me they would have to send the phone out to have a piece soldered and it would be $140 plus $80 to still have the screen repaired. She urged me to consider buying one of their refurbished phones they were selling at the kiosk. She seemed to try and steer me away from sending the phone out to be soldered and just to buy a refurbished one instead. The cheapest refurbished one was $198 so only about a $20 difference from having my original phone sent out and fixed. But the refurbished phone was a downgrade and older model. She told me the refurbished one would be better because more things might break on my phone and I'd keep having to put money into it because it's an old phone. She told me to think about it and she would offer me a discount and she said if they did soldering she would even offer to do it for free but they didn't offer that service at the kiosk which is why I would have to pay to send it out. I will say this, Victoria seemed to be the only technician with any sort of costumer service skills. The other girls seemed lost and didn't seem confident to even be working there. The first girl didn't even notice the phone was dim and when I left to Monterey she didn't ask for any of my information for when the phone would be picked up like my name and phone number. When I would walk up to the kiosk most of the time the girls would be on their phone and seem to not even notice me. I ended up not buying a refurbished phone from them and just left with my now unusable phone. I want to give them the benefit of the doubt but at the end of the day I'm sure I got played. Something so simple that was supposed to be 20 minutes ended up being hours with negative results. read more

Do not go here bad quality everything stops working on your phone after a few weeks the Face ID doesn't work the tapping on the screen is slow the brightness is not right level the screen is not full don't waste your money! read more

I rebooted my $650 Samsung tablet and it would not come back up. I'm tech savvy and tried every fix I found online but nothing worked. I took it to Geek Squad and they told me the tablet was fried and I needed a new one. Someone told me about MRepair and said if they can't fix it, they wouldn't charge me. Having nothing to lose I took it to MRepair near the food court at Northridge. Victoria, a friendly young blonde Russian woman, said she'd take a look at it. I called a couple hours later and she said she wasn't having any luck. It was disappointing but not a surprise so I told her I'd come over the following day to pick it up. She must have viewed this as a personal challenge because her efforts were relentless. When I showed up the next day, Victoria told she was finally able to fix it the night before but hadn't called me because it was getting late (very thoughtful of her and I appreciated it). Not only did she get it to boot but did so without have to resort to a factory reset. I haven't had a problem with it since. With tax, it was only $65 to bring my tablet back to life, which is far cheaper than a new one. read more

I have to give this place 5 stars. Let me tell you a story. I needed a new battery for my phone. I can change phone batteries my self and I just needed the battery. I called many other places and they wanted to charge me $80 dollars for just the battery. I can fix it myself, like I previously said. I don't need to be charged for labor. Anyways, I called this place and they charged me a fair price for a battery. I should of called this place first. Instead I wasted my time calling all the completion places, the well known places. (You can figure out who) Continuing on, I really appreciate the fairness and service this place offered me. They didn't try to rip me off. Thank you read more

I wish I could give you guys 10stars.This place is the best. The customer service was amazing. I couldn't find a place in Salinas to fix my Samsung S9plus until I found Mrepair. The funny thing was when a guy came in with a box of phones and said ill pick it up tomorrow morning. Then I asked the guy what's the story with this phones and he said oooh they fix phones tooo but not Samsungs basically they take phons to fix tell the customers 2days and bring them here to us, we fix them and they charge extra to make some profit. No matter where you fix your phone tell them to fix it in front of you. I got my phone fixed in half an hour and I learned this. Very much appreciated i am suggesting this place to many friends. Thanks Guys!!! read more

Horrible service! We toke my girlfriend's phone to get fixed, everything went perfect. After two weeks it started to act up. The face recognition stopped working and they the whole phone went white. We couldn't take it sooner cause we were out of town, but we took it today and they were putting every excuse to not help us out. Instead the lady tried to sell me a different phone. read more

Eric has been extremely helpful, fast, reliable and amazing prices. Have taken many of my phones and my family members phones and he always takes care of it in a timely manner and very profesional. Would recommend them to everyone in the area. Specially with the great prices and how fast they had my phone up and running again. read more

I cracKed my iPhone screen and found this place to repair it. The lady did a great jOb and it was quick. ThaNk u again

I got my phone fixed here and i was so happy with a price. Great customer service and I even get a free screen protector. Highly recommend this place if you are looking for a good experience and want to save some time bc it took them just 20 min to fix my phone read more

I went to the mall and was hanging out with family and my screen broke prior to going and I stopped by to get my screen fixed and the workers were really helpful! And finished everything really quick! Definitely recommend! Will be coming here again in the near future! read more

Went in to get a screen replaced. Everything was going ok with my phone I did noticed that right after my screen was changed it would take my a few taps here and there to enter an app or change pages. I didn't think much of it, something minor. Around a month later my phone was unable to capture my finger print in the screen. Went in so I could get it replaced told me they were unable to replace it since my screen had a small dent. Ended up paying $49.15 to get my screen repaired AGAIN! Due to their error, not mine! Cheap screen! Workers don't do a good job installing the screens! Ended up losing time and money! read more

This place is phenomenal! Found them through yelp and we're beyond quick to reply to my message about what was needed to be done on my phone. I took my phone in and Victoria was BEYOND AMAZING! Her customer service was some of the best I have ever gotten! She made me feel welcomed. She said it'd be 15 minutes for a battery swap and in 15 minutes I got my phone back! I cannot thank them enough for their wonderful service and a speedy job! I usually go through other tech companies here in Salinas, but not anymore! M Repair has a forever customer here now! read more

My battery stopped accepting a charge. Brought it in, they tested to see if it was the battery or the charging port. Replaced the battery then made sure it was accepting a charge before I left. I was in and out in less than 30 minutes! Outstanding! Thanks! read more

Ok, I've come across some good repair places but never have had such great customer service! Young gentleman Jason is such a knowledgeable person! He helped me with replacing a new screen in about 30 mins, and I'm not even sure it took that long! Would def recommend this place! I'll be coming back if I have any other breaks in screens! read more

The price was right and the service was great. Quick and professional. We replaced our screen and I they did offer discounts for other items due to our purchase. It was easy fast and convenient. read more

Beware. I took my device in. Two hours later when I came to pick it up they returned it completely broke. My device was not broken before, I just needed a new screen. The guy said he would fix my device for 3x the price they had originally asked for. When I came home, I realized they had stolen my SIM card. I came back to ask for my SIM card and no one knew anything about it. BE CAREFUL with these people, I wouldn't be surprised if they stole my information. read more

Do not go here cheap half A** screens for double the price they actually pay for them I had to go back 2 times because my screen still was not right my Face ID does not work still and they kept giving me the run around and telling me to come back when the manager was there and when I did she told me to come back when the guy was there please do not go here!!!!!!!!!! read more

I had iphone 11 and while I was jogging it fell off from my pocket and the screen got damaged. I searched for phone repair place and found this place. Took it there - the guy who fixed my phone was very friendly and professional. And he was very fast as well. He fixed it within 30 minutes. I was very happy with the result. It was fast and affordable. One of my friends had an ipad screen cracked, I suggested this place to him, as I had good service and results. He took it there and he was also very happy. From what I saw in their shop they fix pretty much any phone and ipad. I was happy with a result, my friend was happy with a result, so, if you have any issue, I highly recommend you going to this place, you'll be satisfied, I guarantee read more

Fast and quick repair and very reasonable price, and awesome customer service they can fix anything from iPads to iPhones will definitely be coming back read more

The cases seem cheap quality and prices are ok but not reasonable in my opinion. The reason i decided not to purchase anything from this place is because the sales man was very rude to me after i asked him if i could get the case he recommended for $22 instead of $25 which is all i had. He rudely said "you dont wanna buy" and harshly took my daughters phone off the case and shood us away. Needless to say i will never buy or repair my phones here or recommend them. Business is knowing how to deal with people. Most of all respecting each other. read more

DO NOT COME HERE !!!! They are so fast to take your money!!!! I took my phone to get fix they pre order the part paid $20 they told me to come back Tuesday I go back the part is not there. They call me on Thursday to go and I told her I am working so she asked when can you come. I said idk I will just show up and she's like well the tech is only here certain days. I was like then why ask me when do I want to come since am Working in her time tell me when she's working. I show up on Saturday at 11 took her a long time to fix my phone got it back at 1. Got my phone there was some black dots I thought maybe its normal since they fix it phone starts turning off and on. Saturday, Sunday , Monday Tuesday phone is getting charged phone is tunes completely black . Half of the screen is dark gray half is black. One side of the phone was lifted. Call the place up and tell them what's going on the girl who answered was nice. Show up at 3 with the tech and she tells me I broke it. I was like how did I brake it you are the one who fixed it how stupid would I look coming here yelling at you when I broke it. The only reason I brought it in is because I wanted it fix and not buy another phone. You are the professional that open the phone up not me. Well she stated we can not do anything about it you should of came sooner like if I have no life I have 2 daughters I can just drop everything because you tell me to. She calls her manager and speaks idk what language that I do not understand and tells me she could Fix it but for 90 bucks. I was like am not paying 90 more bucks I already paid you 140 now 90 more I would of given a deposit on a new phone. She stated you can leave the phone here am like no am not leaving my phone. I brought it for you to fix it and you broke it. End of sorry I have to pay the 90 bucks to they can fix there stupid mistake that she fucked up not me. Am not the professional opening up phones. What ever you do not go there they will take your money . HORRIBLE !!!! read more

I rarely post anything negative, I keep to myself even if somethings not right because I know how it is to work in customer service. ANYWAYS, so may 1st I was able to fix my cracked iPhone, I was walking around, and I knew there were different kiosks inside.. so I wanted to see which one would be the best deal. So first I went to the little kiosk that's in front of F21 and I had asked the guy how much it would cost to get it fixed and he told me he would do it for 70 and he'd be ready in 30 min at the most. So I said thanks I'm going to look around, then I go to the next little kiosk in front of VS and it's a younger guy with a Strong accent. Well I asked how much it would be and he told me 90! So then I said okay thanks. Then I walk down the mall and find another kiosk near the food court and apparently it is connected to the place I just asked but at the time I didn't know that. So I talk to Victoria about the price and when she told me almost 100 I was like oh!! But I just said thanks but no thanks. But then she starts telling me how she was bored and would offer me a discount so I told her about the first offer being 70, then the next 90, and then her almost 100.. so she starts showing me the prices on a paper telling me she's not lying that those are the prices but she was willing to give me a free screen protecter, charge me $80, AND a 90 day warranty. So I was all for it! So I leave my phone with her and end up waiting like 30 min which isn't bad at all! I was so excited because I was finally able to see things clearly and not cut my thumb on the broken glass! She had asked me if I could leave a good yelp review and I said of course because I'm all about that yelp life nowadays! Well I went home and told my sister about how she should go there next time because it was a good deal! The funny thing is she said she did and even had Victoria help her but charged her 120 telling her it's a good deal and she would even give a screen protector for free! That would've been me too if I hadn't checked other prices. Anyways I started noticing my phone would tweak, it would press a button that I didnt choose or sometimes not let me respond to calls. I thought it was just adjusting and it would be back to normal soon. Nope. It actually only got worse day after day. So I had gone in and talked to the guy with the accent and showed him my phone and he told me to come back when the manager was there because he hadn't fixed a problem like that and wasn't sure how to. He even told me that he would have gotten frustrated if that was his phone. So a week later, because i had been working and didn't have time to go, I came in to see about fixing the phone since I had a 90 day warranty, and my receipt. I decided to talk to Victoria since I had a good experience. Unfortunately, it wasn't the same experience the second time around. She looks at the phone for awhile and then tells me she sees this little line in the phone and I barely could see it, and she tells me the inside of the phone is cracked.. so I said okay well can I just get the phone fixed because by this time I couldn't even put in my password because it would start pressing numbers for me and I needed a working phone. She starts telling me that she is going to have to charge me for the screen again! I had told her how I have no extra money to be spending on a phone I just got "fixed", so she tells me she could give me a discount and charge me $50 instead and I'd get a free screen protector! i had asked her why? if I have a warranty, and this issue wasn't even my fault. Then she tells me it's because of the little crack inside that if it wasn't there she would do it for free but since it's there it's like getting my phone fixed all over again and that she'd have to charge me. So I started stressing, I had asked her if she could just use the same screen that I just wanted the glitching to stop. But she said it would be $49. I wasn't going to go for it because I am so broke but i remember her giving me a $10 off card for next time I need something worked on.. so I said perfect! I have a $10 off so I won't feel too bad spending more money on fixing the phone. The only thing is she said no. It's only for full priced items. So I just stood there and was kind of shocked. I had asked if there was anyway at all I can have it fixed somehow because now I'm phone-less and broke. She said no that even if I were to speak to the manager that he would just say the same thing. She said I could just call the kiosk if I wanted to, and ask if he's there and come in when he is. So I said "okay, so there's literally nothing to do at all without paying another $50 for an issue that wasnt my fault to begin with?" She said no and she handed me another $10 off business card with Victoria written on the back. She told me if I change my mind and want to pay the $50 just to call in and ask for her. So I just took the card and left in shock read more

I had a small crack on my iphone 6 and had it repaired at this place. The phone started getting glitchy like stuck in certain areas of the screen. I took it back, got it repaired again but now I had a blacked out screen. They took 24 hrs and still couldnt fix it. Blamed it on my phone and bad timing of the device giving up!!!! They gave me back my money. Bad service read more

I HIGHLY recommend this place. The staff is very professional and they do a fenomenal job with your device. I took in my iPad Air and they had it fixed in less than an hour! It looks as good as new. Also, the prices are amazing as they don't charge outrageous prices like other places I called. read more

Just got my screen fixed today and the guy was so friendly and personable! He also offered to give me $5 off a phone case because I got my screen fixed with them. Maybe not the cheapest but definitely worth it!! Will return when needed. read more

You guys are the going straight into my a the new one guy girl I gotta is do y'allwas want a good new day to and talk about to you work today and tomorrow and I will get be done with work and today I wanna is was read more

I just want to thank Emin so much for the great customer service that was provided! He changed my screen cover in less than 5 minutes and it looks great! No bubbles or anything. I am super happy with the great customer service also, super friendly and helpful! read more

Worst experience ever , bought a case from them and only had it for an hour on my phone when the sides started to fade off, went back in and talked to the guy and he was extremely rude saying i damaged the case , when they had told me the case was gonna last a long time without damaging , NEVER AGAIN buying from them waisted money for cheap material !!!!!! read more