In 2021 I hit a jack rabbit in the desert on a road trip, it messed up the front bumper of my car pretty badly. Fix it auto did an outstanding job repairing the damage and they did it quickly! Which is a huge bonus as a busy mom of 2! They were so friendly and they also paint matched my cars odd black almost dark purple paint color, which I was originally a bit worried about them being able to match it well enough. Fix auto went above and beyond on my car. Fingers crossed I don't need any body work done soon, but if I did I would come here again in a heartbeat! I did use my insurance for repair so I'm honestly not sure on the cost except what I paid for my deductible. read more

One of the best experiences I've ever had with an auto body shop. Fix Auto was one of the many options my insurance gave me and I picked them because of their good reviews. Most of the folks working there have been there 20-30 years, which says a lot about the enjoyability of working there, as well as the level of experience you get when you you bring your car to them. Josh and co got the back right panel of my car looking good as new and their skilled painter matched the white paint of the new panel to that of my car, which is really hard to do if you don't know what you're doing. Josh sent me frequent text updates, so I always knew the status of the repair being done and never once felt left in the dark. The repair took a week to the day, and pickup was really smooth and quick. Fingers crossed I'll never have to bring my car back, but if I do, I know my car will be in the hands of experts at Fix Auto. read more

Fix Auto Springfield - Before - Body Shops Near Me - Springfield, Oregon

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I'm very happy with Fix Auto's service and professionalism. I went in for an estimate after a minor ding on my back bumper. We agreed that I didn't really need a new bumper and Haydn offered to buff it out if I wasn't going to be charged with a deductible by the insurance company. I agreed and tried to call the claims adjuster but since I didn't get an answer, he went ahead and buffed the problem on my bumper and -- on top of that -- buffed some scratches from an earlier scrape I'd been in. I could not ask for better service and more professional behavior. I highly recommend Fix Auto in Springfield, OR. read more

Fussy customer here, and I enthusiastically recommend Fix Auto. They repaired our Audi TT from an impact to passenger door and bumper flawlessly. The color and gloss coat matches perfectly, really. They gave regular updates by text, and the car was beautifully cleaned inside and out when we picked it up. They coordinated with Enterprise for the rental well. I think they did a great job. Thanks, Josh and everyone at Fix Auto. read more

This was the shop recommended and endorsed by USSA. They are so kind and got my mom's car back into like-new condition after a not so little crunch-crunch happened when her brand new car was backed into. We called other shops and got rude service right out of the gate. So she nervously called Fix about the problem, hoping to encounter more compassionate folks and they ended up having outstanding customer service. What a long way being nice takes you when you're stressed out post accident! If we ever in need of autobody work, this is the shop to go back to. They keep you updated and make you feel comfortable leaving your car with them for repairs. And fast estimates! read more

I recently got my car fixed by Fit It Auto and they were amazing. Not only did they fit me in during a very busy time but they did a great job on my car. Kim, John and Guy provided exceptional customer service. They frequently gave me updates and finished my repair in a timely fashion. I would definitely recommend to a friend! read more

Awesome repair & paint to my car after an accident. Worked seamlessly with my insurance company. And some of the nicest people I've ever met in Oregon! read more

I had my car taken to Fix Auto and let me just say, they really take care of you. Although my car was in their shop for 7 weeks (parts delayed due to COVID and because my car was a bit more detailed to finish) they were always on top of their communication with me about everything. Even when they had to push out the completion date. They were so kind and even offered to help take care of some outside expenses due to the situation! My car looked brand new when I got it back! They detailed the inside and everything! Savannah, Wendy, John and Guy, thank you so so much for everything you have done with my Acura! I will always come back to Fix Auto Springfield :) read more

Fix Auto Springfield - Body Shops Near Me - Springfield, Oregon

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They recently worked on my car, I got into an accident and had significant damage on my front bumper. To start their customer service is horrible! Whoever the lady is at reception does not have very good bedside manner. I received a call regarding the process of the repair of my car which I couldn't answer because I was at work and when I called them back the receptionist had no idea why they called and told me "I'm just the receptionist" okay? You guys called me, shouldn't you know why you called??? When my car was finally ready I asked what time I could pick it up, the lady told me "No later than 4:30 because if you come in later it's a pain in the butt to get everything processed before we close at 5" Mrs. Ma'am I don't get off work until 5:30 so I'm having to get off of work over an hour early and coordinate a ride to get me there! Sorry to inconvenience you and be a "pain in your butt" When I finally came to pick up the car there was a noticeable chip of paint in the drivers side door that was not there when I originally dropped it off. When I brought it to their attention they reacted like they didn't believe it was their fault. After reviewing photos they came to the conclusion that it was their doing and finally opted to fix it. The overall job on the car was good, but just very drawn out and their communication skills and customer service is severely lacking. read more

Review of the Fixauto in Springfield, OR Someone backed into my car in a parking lot and left a massive dent on the front bumper. Luckily, their insurance paid for the repairs, and everything with that went smoothly. Fix auto has a partnership with State Farm and the reviews online were good, so I decided to stay in-network to make the process easier for everyone. To be fair, there were a lot of pros. But overall, the bodywork done on my vehicle left me very disappointed with my experience. Cons My biggest gripe, and probably the main reason I am leaving a negative review, is the condition of my car's hood. The work order says they repaired a dent on the left edge above the fender. I never saw a dent and after looking at the images from the accident site, I still did not see any dents on the hood, but I'll take the mechanics' word on that. The gripe isn't the claim to have repaired a dent, it's that the hood is overall in worse condition than it was when I left the vehicle. There are several very small dents and scratches all over the front of the hood (the dents look similar to hail damage, which is very confusing to me about their cause/origin). Whoever worked on the hood was very careless and did a very poor job. Second, the white part of the grill, between the actual grill and hood, was not replaced, which makes the hood appear misaligned at the front. I was told that it would be taken care of and it was obviously not. The scratches on the hood even extend to this part of the grill as well. Otherwise, the bumper and fender fixes are both fine, but obviously replacements. The paint job does not match very well with the rest of the vehicle and is a visibly different tint of white. However, I'm not ignorant to how this is somewhat common in these types of replacements. If the paint job was the only problem, I wouldn't have even mentioned it and probably left a 5-star review because of the pros. To be fair, I'll share the pros of my experience as well. Pros The people were very friendly and accommodating. Honestly, a highlight of my experience. Fix Auto did my appraisal quickly, got me in even quicker, and finished the repairs in only 2 days. They even used OEM part per my request (a request which they had no obligation to accommodate). I consider all of this a miracle given the shortages of car parts right now, how clearly busy they are, and how insurances push for aftermarket parts to cut costs. They even gave me a $5 gift card to Dutch Bros to thank me for my service. A small gesture, but a welcome addition to the friendly service. Overall, friendly environment but very disappointed with the work they did on my vehicle. read more

Fix automotive is the best body shop in Springfield. I've been doing business with them for about 15 years and have never been let down with the quality of their work, they're reasonable prices, and superior customer service. Fix auto always goes out of their way to make their customers are exceedingly happy for example I got my van back today and I didn't just outside they polished up the inside! Seriously! I feel like they deserve a big tip ! Shout out and thank you to Guy, Savannah, John, and Chris.... Thank you!! read more

I was referred to this shop as a preferred shop for my auto insurance. I had a run in with a deer on the highway and they fixed my car up right. It was very easy and had good communication from the shop related to progress of the vehicle. There where some delays due to waiting on parts in the mail and they communicated this to me well. Thanks so much! read more

We are repeat customers of Fix Auto and they have done fantastic work on both of our cars. Professional staff, fast service, excellent communication, and quality work. Just had my fourth job done by them and couldn't be more happy, thanks all! read more

Guy is the man and his staff is amazing!! The Fix Auto team has always been reliable and happy to help. They have fixed up my car many times and have never disappointed in the quality of their work or the time they take fixing it! Thank you! read more

Had my car fixed here and it was a pleasant experience! They were prompt, courteous, and I didn't have any issues. Hopefully my car doesn't ever need more body work but if it does, I won't hesitate to come back to Fix Auto. read more

I wish I could give them ten stars. After a hit and run incident, I was really skeptical about having my bumper repaired because although my Acura is great condition, it is 16 years old and I was worried the paint wouldn't match exactly. After getting multiple estimates, all around the same price, this place sold me because of their excellent customer service and the fact that they are Honda/Acura dealership certified. Once I saw my car fixed (only took two days), I was thrilled with the results! There was even an unrelated dent on the other side of the bumper that they also fixed for me. I highly recommend this place if you have any auto body needs. Thank you, Fix Auto! read more

Fix Auto Springfield - Body Shops Near Me - Springfield, Oregon

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Fix Auto is by far one of the best automotive body shops in Springfield and Eugene. I brought my vehicles to them twice over the past 5 years, and the transparency, consistency and customer service are second to none. They do an excellent job and are very thorough. Fix Auto staff are courteous and welcoming. Highly recommend them. Will never go anywhere else for my auto-body repair needs! Two thumbs up! read more

Great and fast fix for a bumper, only took a few days. They were very nice people and it was a very easy process.

Very unhappy with the communication and attitude of the staff here. I will never recommend this place to anybody.

I send all of my friends and family to Fix Auto! The customer service is above and beyond!

Very conscientious team of professionals. I have taken two vehicles to Fix Auto and was very pleased with their communication, organization and follow through. Highly recommended. read more

We've had three different vehicles repaired by Fix Auto and I will never go anywhere else. They kept us up to date with email and phone calls almost daily. Their coordination with our insurance was amazing! The paint job they did on the repair was perfect. The staff went above and beyond in the interior detailing. Our vehicle was finished on time and within budget. These guys are top notch! read more

We recommend Fix Auto to everyone! They always get the job done on time and at the highest quality. The staff is friendly, knowledgeable and professional and their services are affordable. read more

My wife and I are new to Eugene, and while I was out on an interview for a job, an older lady hit my car. My insurance company recommended Fix Auto in Springfield and we couldn't be happier. They did a great job fixing the alignment as well as the paint issues on the front fender. Guy and the whole staff were very friendly and helpful. When our car was returned to us, it seems they detailed the inside and outside of the car, and it looks good as new! The only issue with Fix was it took over a week to get our car into the shop, but I imagine when you're the best shop in town some people will have to wait. I'll be returning to Fix! read more

Fix Auto has it down. We have used them a couple of times for body work. Cris and John (along with Guy - yes they gotta Guy!!!) are very smart, tops in their industry and will fix your car right the first time. I have known them for 15 years and they are the ONLY ones I trust to fix my car right. They have superior industry qualifications. You will not be dissatisfied with them. I recommend them....always! read more

I wish I could give these guy's (Once you go in, you'll realize that's a pun, as the owner's name is Guy) 10 stars. They were so helpful and incredibly kind from start to finish. I really hope they feel good about what they do because they really help people out. Just as an example of what they do, they gave me a quote to replace my door that had been damaged in an auto accident to the point where the window didn't work and the door stuck when you tried to open it. I kept that quote for almost two months before returning when someone threw a rock threw my window, necessitating a visit to the shop. At that point, Guy and his staff not only matched the price of the original quote, they beat it! After speedily replacing the door in only 4 or 5 hours, they held my car on their lot for an additional day longer than they thought they would have to on the lot due to a miscommunication that was entirely my fault. No extra charge!! On top of that, they vacuumed and cleaned the inside of the car, as well as applying a water resistant wax finish to the exterior of the car, all for no extra charge, meaning that everything they did was less than the original two month old quote. They provided honestly remarkable service and the car looks almost as good as new, I could not be happier. I strongly recommend anyone with autobody issues in either the Springfield or Eugene area to head to Fix Auto. read more