So kind and helpful. my car was broken into and window was smashed and they not only put on a temporary plastic window for the night, but cleaned the glass out of my car for me for free. Came back the next morning waited in the lobby for the service they were transparent about pricing and even changed my wipers. Would one hundred percent recommend. As a young girl and college student I knew nothing about how to fix this and they never made me feel confused or skeptical and explained things very well, and made this incredibly stressful situation a little better. read more

Eric is the best technician! I brought my car into the shop to have the windshield replaced and Eric was so kind and knowledgeable, answered all my questions and replaced my windshield in a jiff. Best part is my insuarance paid for everything so I got to leave without paying a dime. 10/10 will recommend to anyone who needs a windshield replaced. read more

I was unlucky enough that my glass broke for the second time in 4 months. I am confident that Safelite's good work, with warranty and recommendations. the fastest and safest way to get the job done. I especially thank the technician Austin who showed quality of work. Thank you Safelite. read more

Safelite AutoGlass - Works finished - Auto Glass Services Near Me - Eugene, Oregon

Tysonn is the best and most respectful customer service guy. Fixed my window right up, took 4 days to get the over 20 year old ford VERY SPECIFIC side window in (they messed up the 1st time but it literally only took 2 days and i figured they didn't even make the glass anymore) This was the only place open when a tree decided to take revenge on me. Tysonn did a crash wrap and actually added some cardboard inside it because he was concerned about my privacy. He also didn't bring up how absolutely messy my car was the first time around, or my very political poster art inside the van I kind of forgot to cover up, or even the creepy doll i put in the passenger side to see if I could get a reaction lol! Everyone was super respectful, i was out of there in probably less than an hour and got to wait it out on a lovely little chair and table they have outside. I'm so glad my insurance worked things out with them AND with this company you get a lifetime warranty for the window at ANY of the stores they have around the country. Very surprising and satisfying for me because I travel all over. Highly recommend! P.S: Tysonn also went above and beyond when i figured out i couldn't open the side door anymore. He figured out how to open it and told me what he thought was the issue and how to open it in the meantime. I feel like some places would've absolutely looked at that and my van and refused service. These guys don't judge. read more

Safelite AutoGlass - Really nice crash wrap! The cardboard is a special mod for privacy - Auto Glass Services Near Me - Eugene, Oregon

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Everyone there was very kind and respectful. The technician who worked on my vehicle explained my options, explained all the things he was going to do, etc. Amazing place and customer service. read more

Easy, fast and friendly service! What more do you need? 10/10 would recommend. Thanks guys! (Pro tip, be sure to use the online coupons to save a bit!) read more

I have used Safelite for years and was always pleased. However, I just relaxed a cracked windshield, and within a week, had a crack that started on the very edge of the glass. This was not caused by debris- no other damage was on the glass. So I called their warranty line and was told to take it back in for the replacement. I go back to the shop and a service man rudely says that it was caused by a rock and there was nothing they can do. He even refused to try to repair the crack. I called the warranty line again to complain to a manager and then get a nonchalant email saying that they are sorry this happened and they will tell their staff. This did absolutely nothing to help solve the problem of the cracked windshield. Very disappointing service and value. I expected more from them. And if you see their response to this- this is without them taking a better look. There was NO further damage. But ok. Point made- they(their manager) not willing to take a look even....complaint filed with the corporate office. It won't solve my problem, clearly, but maybe it will help the next person. This particular location is not honoring warranty's. read more

So my experience is not so good at least is has not been up to this point. I cant get a local number to call it's not listed. So you have to call the company call center line. Which as usual is not answered by a human. So over 40 minutes on hold. Probably not normal but it happened this time. My experience is this. I had a rock chip. No big deal. However when I took it in they filled it which is normal. I noticed an air bubble inside and mentioned it to them. I also said to them that is was really close the the edge of the windshield. They told me it was fine. It isn't. I did rock chip repairs on hundreds of cars for dealerships so I kind of know what I am talking about. This repair was through an insurance claim so it cost me nothing. Now it has cracked out from the repair. They are going to charge my insurance company again for the mistake that they made. Again this is going to cost me nothing, but if I had paid out of my pocket. I would be being charged for their mistake. They offered no apology nor did they take responsibility. My advice, go ahead if insurance is paying for it. But if you are paying out of pocket... find someone else. read more

Horrible work. All debris went into my vents and it blows it all over my car and if the heater is on, it smells like burnt rubber. Also, now my windshield wipers (I have rain sensors on windshield) don't work properly as well as they broke the side shields on the inside. Sent off complaint email, as previous people have stated, that there is not # to call. read more

Listen I understand things get busy and times are rough. However, that being said, this is just ridiculous. My window was busted a few days prior to my appointment today, made a SCHEDULED appointment in advanced to drop off my car at 9:30AM. I come to the shop, I get checked in, they say "We will give you a call when it's done, BUT they have all day to work on it, could be done by 4-5pm" Emphasis on the "BUT" part. I say okay the email i received said it was going to take 2 hours, I uber to home that I have to pay for because they don't offer a free shuttle. Then hours go by I receive nothing, i give them a call, no one picks up, I give another call, same thing. I call costumer service, even costumer service couldn't reach them and they tried twice. I decided to uber back (again out of my own pocket) so come to the shop, my car was not even touched, moved, nothing. I got the earliest appointment I could and by 4pm my car hasn't moved from the parking lot? You're meaning to tell me my car with NO passenger window, basically my car is unlocked because ITS MISSING A WHOLE WINDOW was not touched for 7 hours. When I asked about an update I got, "we've been backed up, they are hoping to get to your car in an hour", mind you they close at 5pm and it's 4pm already. So I sit in the lobby because I can't get an uber to go back home then come back again. 10 mins go by me sitting in the lobby my car gets pulled to the back. After one of the workers I told I was staying she had a worried look on her face and my car goes to the back. Absolutely ridiculous. I have been here before and it's taken maybe 2 hours for my windshield, but for 7 hours they couldn't touch my car? They couldn't answer the phone either when I tried to contact them multiple times, including through costumer service tried as well. I had plans to go see family today that lives 2 hours away and hoping to leave early after my window was fixed, but I guess that'll have to be pushed as today is wasted and less time to see the people I wanted to see. read more

Tried calling to get a quote for full windshield replacement and the automated system is the absolute worst! It disconnected twice before telling I should request a quote online!!! How do you reach a real person at this business, that isn't even an option . Called A-1 Glass, a live person answered the phone, got a quote and scheduled next day install on new windshield... all in less than 10 minutes. Thanks A-1. read more

I like the fact that my insurance company covered the cost of my windshield thru Safelite in Eugene OR but the windshield that was installed was an after market windshield and was not an accurate product or fit. . Tysonn the installation guy also argued with me, and tried to get me to accept an inferior job/ product. I also had the job evaluated by Acura, and he said that it was a bad fit and was already bubbling, in a weeks time. I did get the Acura windshield eventually covered, however, and am thankful for that. Tysonn did the re-install, and it turned out great, but his attitude was rude. Katrina was helpful and nice throughout the process. read more

Not recommend... I had to make another appointment because the first time they didn't line up the molding on the drivers upper side.So it was up above the edge of the roof.The second time,it look good,but they ended up breaking a plastic trim part that sits on the bottom drivers side.This happen on October 18th.The guy said he would have a replacement part and come out to our home ei Tuesday or Wednesday.Those days came and went.Now it's Friday and no response form them or from safelite. I even called Traveler's insurance since they recommended them!Not a happy camper... read more

They said they needed my car by 9:30am. We did the "all day drop". As of 4pm no word so we called. No one answered so we drove over as they close at 5pm. The car was untouched from when we had left it 7.5 hours earlier and it was less than an hour to closing time. We were told it would be done by close and finally at 4:20 someone came and took the car into the shop. We got the car finally however we assumed it would not be the last car done that day. Not sure my confidence level in Safelite will allow me to chose this place again for auto glass needs. read more

I used to have Safelite come out to do a chip repair on my windshield....Yesterday I called for a small chip repair I needed fixed and they were trying to get me to fill out a full-on claim....In the past the repair service was straight up billed to my insurance Co....Now, I would have to pay $70 plus out of pocket for a rock chip repair.....I'm unclear as to why Safelite has stopped doing this....To me this is bad business as I am covered for this AND they still get paid by the insurance companies in bulk regardless.....Completely insufficient customer service....Automated system is nothing short of inducing an aneurysm....100% disappointed. read more

I developed a nasty crack on my windshield that was starting to spread. My repairs were complete, promptly accomplished and all my interaction with them were courteous and welcoming read more

I made an online appointment to replace my passenger broken window. I was scheduled for a drop off and pick up by 5pm. I'm from out of town here to replace my daughters broken window for the second time in 3 months near UofO. Andrew was very accommodating to handle my replacement while I waited for the car because I have an evening flight to catch back home. They cleaned up all the broken glass and cleaned my windows too. They are open on Saturdays by appointment only which the website does show you just need to call their store 541-342-3093. I hope we don't get any more broken windows, but if I do we will be back. read more

There is no one to talk to. All appointments are made on line. All questions you might have are directed to a Q and A online. I understand having staffing shortages, but this is ridiculous. I wanted to talk to an actual person, so I went elsewhere. read more

We had a cracked windshield. We called our insurance company, who then called Safelite for us. Safelite called us a few minutes later to set up an appointment at our convenience. Jared came right to our house to do the windshield replacement. He was quick, efficient, and professional. As my husband said "a real 'go getter'. He did a great job". read more

Safelite is Awesome! The staff are friendly and these guys know what they are doing. My glass was done in about 40 min ") Thank you for the excellent service and I will be recommending Safelite to anyone in need. Windshield looks great guys! Thank you bunches Jessica D read more

We had a rear window on our HONDA CRV get shattered. They fixed it promptly! Also did a great job!

Horrible. TJ is a liar. They never showed and then he wrote in their notes that my roommate said they haven't seen me in days. I don't have roommates, and lost my entire Saturday to waiting. I'm not even able to get ahold of a human to discuss the matter, which is why I'm writing an internet review. read more

Very pleased with past work, we went back for new rv windshield. But corporate could not work with our insurance company (State Farm). Felt sorry for the great local shop. read more

Tim was our installer. Poor guy installed our windshield with the temp in the 30s. Good job and it's lovely not having to look through cracks. read more

Everything was super easy- scheduling online was quick, the technician showed up on time and replaced our window quickly and did a great job! I'd definitely recommend them and wouldn't hesitate to use them again. read more

Absolutely a nightmare of a place to get a window replaced. Do not use Safelite. Monday I came in for a appointment and after 45 mins they came out and told they ordered the wrong window and I had to reschedule. I came in early today and for my scheduled time at 3 for my window and recalibration, and nobody came out to get my key. At 3:30 I said Hey do you want the key? I also let the receptionist know I wasn't happy and should have taken my car elsewhere. I should have found another place after the wrong window was ordered on Monday. I don't have important things to do. I took off work early both days and I am furious I wasted so much time here. I don't live close to here at all. Taking time off work to come and wasted my time has literally lost me hundreds of dollars that I can't recoup at work no joke. As I said before if you need a window replaced boycott Safelite at all cost. Wake up Safelite get your fucking shit together and pay attention to your customers who are sitting in your damn lobby. There are better window replacement companies. read more

Worse service ever so about 2 Fridays ago I get a rock chip in my window went online found this place did all steps too receive my window so they got two windows both wrong windows they get another window tec comes out window broken so that's 3 windows only too get no window so then they book me for a sat appointment. But come too find out window now 10 too 14 days backorder so then they just canceled my appointment like I said worse service ever its the one on bertelson road worse service ever!!!! Dont go there!!!! read more

Scheduled an appointment in Nov to have them come to my home. Technician was sick and they couldn't get me an appointment in the shop until today. Rescheduled over the phone for today saturday Jan 1st. When scheduling I asked specifically to be sure that they were going to be open today for it. She assured me that they would be working today. Received both a text and an email yesterday reminding me of my appointment today. Showed up this morning at 10:20a for a 10:30a pre scheduled appointment. They were closed and the only contact info was a phone bot. Used this place prior to the pandemic and they were great. But this is unacceptable. read more

I called and they came out to my place . They were very courteous and prompt I would recommend them . They replaced my back windshield in a very timely manner ! read more

Scheduled technician to come to my place of work to replace my windshield. Showed up promptly on time and completed the replacement in under an hour. Great job! read more

I'm guessing the techs were in a hurry to get my wife out the door Friday afternoon. She left work early to bring her car to them. When she got home there was tape on the windshield and the runner that covers the space between the glass and the metal is missing. It's been raining all weekend and I really hope nothing has leaked into the car. read more

Safelite AutoGlass - Here's the tape and the channel between the glass and roof of the car. - Auto Glass Services Near Me - Eugene, Oregon

My car window was smashed as we were on a road trip in Eugene. The staff here was so helpful and got my car done in 30 minutes because they knew we had to leave on a schedule. I'm so grateful and I really appreciate their professionalism and hospitality. read more

My car windshield was impacted severely on I5, Zack at Safelite (Eugene based) from Roseburg showed up early on Nov.30, replaced my windshield quickly and expertly. I highly recommend their mobile service and tech. The windshield (built- in antenna) even significantly improved my radio reception. My auto insurer (Farmer's) covered the replacement. read more

Austen my service person was excellent He explained all that he would be doing to replace the windshield on my car. He was very professional and completed the job just as he said. You can always rely on Safelite read more

It isn't necessarily fair that I can't choose the nationwide 800 number for this review, but I have never received such horrible service from such a highly recommended company. I managed to get hit with a rock on I5, and my insurance provider set me up with Safelite for a mobile repair the following Monday. I let them know that I would be at work when they were available, and was told that wouldn't be an issue. Upon going to my car for lunch, I had a "Sorry we missed you" card on my windshield with the 800 number, and a handwritten "I was given the wrong contact info" from the rep. When I called the 800 number, it just went further downhill. "We only drive out to your area Mondays, Tuesday's and Fridays." I told the guy I didn't see the issue, that tomorrow was Tuesday. "Oh I meant Thursdays. I can override it, but it looks like there might be some weather issues, we can't work unless it's clear out or in a garage." That's fine, I said, if you arrive before 2PM, I can garage the car. "Well. I still can't override it. You could drive to the nearest shop in Eugene to get it fixed tomorrow though." So because they messed up, I should have to drive 130+ miles one way to get this fixed? I think not. Don't go through Safelite for any fixes you may need. Keep it local, go to a local mom and pop auto glass place. That's what I ended up doing. read more

From the second I got on the phone and talked to an employee, she helped me schedule service on my Scion Xb to replace back window. . . It was easy and she was very nice and got all my information and felt I was going to be taken care of with my car. I got confirmation by email and a heads up on when the technician would be here to work on my car. Jared I was excellent and new his job very well! I thank him and all the people at Safelite that helped me with my glass project. BEST PART I will refer my friends and relatives to Safelite when they need help. I will be calling Safelite again if I need another service on glass with any of my future cars. :) read more

Had my rear window smashed in in Portland. In the rain. Pretty stressful. But booking the repair was super easy; the guy came to my house and fixed it up while I was at work and everything was really smooth. He called to let me know when it was done and when I got home it was like nothing had ever happened. read more

Damaged Mirror The service tech damaged the rear view mirror and did not mention it when he left. An office manager spoke with the service tech and he admitted to damaging the mirror but said he couldn't find anyone to tell so he left. This was a lie because he handed the receipt to my salesman and said nothing to him about the damage. The office manager said he would get back to me with a repair schedule and I still have not heard back, it has been 4 days at this point..... I am not satisfied with the level of service my company received from Safelite. read more

I had a small chip on my window to start with. A few weeks later it started spreading like a web. I was able to get a quote and set up an appointment that someday. They came out to my residence to do the work. Fast and friendly service, I would recommend them to any of my friends. Jacob was the tech that worked on my window replacement. read more

These guys suck. They spend more energy trying to sell you crappy wiper blades at 30 bucks each than they'll spend to put your windshield in for you. My story: Progressive made an appointment for me at 4pm, on a Friday, before the 3 day Memorial Day weekend. At 5pm I get a call from Safelite. They took my old windshield out, but they can't put the new one in. Some story about how there was a "previous body repair" that prevented them from installing the new windshield. I was left with no choice but to drive home with no windshield on my vehicle. I contacted another shop to look at the vehicle and they said it would be no problem at all to install the windshield. They said the Safelite guys must have been at the end of their week and didn't want to finish the job. He was so right! Friday at 4pm before a 3 day weekend. And these jerks decided their week was over, send this customer home with no windshield because our weekend has to start NOW!. These clowns get all the insurance work they need to keep them afloat. Don't go there voluntarily unless you enjoy being treated like a sucker. read more