I had my windshield replaced yesterday at Safelight on Bertleson. Tysonn Franzoni, my technician, was absolutely terrific. He is super professional, has a great sense of humor, an excellent listener (even remembered I mentioned I had a dentist appt that day) and did a beautiful job. This was also the cheapest deal I could find in Eugene. Bonus! Definitely think Tysonn deserves a raise (hint hint to the bosses). It was a great experience and I'll definitely go back every time I need this type of service. read more

Made an appointment online and it was very easy. Needed my entire front windshield replaced. Made a 9am appointment, got right in and got a call in a couple hours letting me know it was done, vacuumed out and all fixed. Great staff, friendly service. I highly recommend Safelite. read more

Great service! Ryan called ahead and took about 45 min to replace my windshield. Very nice, called and confirmed the day before, would highly recommend Safelite. read more

Safelite scheduled a prompt appointment for my windshield replacement, done at my place of business so I didn't have to miss work. Great communication - I received a reminder email and a call from the technician that morning. Jacob did an excellent job and replaced my windshield in 45 minutes. I highly recommend. read more

Amazing service from Jared. I was able to set an appointment up the day before to get my windshield replaced in less than 24 hours. The car was all vacuumed out which was awesome cause I have tracked so much dirt in and was planning on cleaning it out. I'm very happy I was able to get taken care of so fast. read more

Arranged to have a chip in my window filled to prevent cracking. Setting the appointment was easy and they came to my wife's work to do it. I mentioned I was a first time customer and they discounted the service. They arrived on time, finished on time and vacuumed out the floorboard. Highly recommend! read more

Technician seemed ready too leave as soon as he pulled up. Gave me a bunch of reasons why he might not be able to "by Safelite standards replace the window" I'm like "umm no I'm not going to let you take out my window if your already doubting you can put it back in. Dude was telling me that if there is alot of rust he cant put in a new window. I'm looking at every seam and i see no rust that could prevent adhesion...there is surface rust on the ends of the sheet metal, but its an almost 20yr old car in Oregon . I understand only putting out quality work, but come on, guy didn't want to work and talked the company out of a sale and I still need a new window. Waste of my time. Will not be using Safelite anytime soon. read more

What a clown show. Make arrangements two weeks ago; provide VIN, etc. Get confirmation to install. Safelite employee wrongfully sets appointment at my house instead of office, hung up on, get appointment place adjusted. Appointment confirmed via email & text. Email says technician will adjust camera after install. Get call day of service that technician cannot adjust camera in field. Made new appointment. Show up today after getting call, text and email (wow, really want me to be there) yesterday confirming appointment for today. Show up today, after 10 minutes of running around, I am advised the glass is not in. Seriously? No confidence in people and customer service approach is lacking in so many ways! Unreal. read more

Jason was professional, capable, helpful and a delight to work with, Not only was SAG less expensive they did a same day install on my Mercedes. read more

I had a chip filled through Geico. Completely covered, on time. Kind and efficient. Thank you!

Started off with a recommendation from my insurance company and got an appointment. They showed up and "tried to cool down the windshield" to repair it but "somehow" cracked it more and now I need a new one. If it was too hot why not bring a canopy or say it needs to be done at night or at the shop??? So now instead of repairing it I have to replace it, was told they would order it and it takes 5 days. Set appointment date and time but I called the day before to confirm and somehow they weren't sure if they ordered the right one. How does this happen? Either you order it or not and check what you order to ensure its right and fits or not. Asked for a call back the next day to see if the appointment is going to happen or not and NOTHING! No call, no return call, and when I called they didn't have any info at all. Who does business like this? I would rather attempt to replace it myself without any experience at all before I ever let these people touch one of my cars again. They're crooks breaking your glass to get more money! You'll feel the same way when they come to "fix your chip" and they end up wanting to replace it costing you a lot more. Would give no stars if I could. read more

Safelite AutoGlass - Started as a small chip, after them breaking it grew to 369% more (did the math) - Auto Glass Services Near Me - Eugene, Oregon

I stopped in around 3:30 on Friday afternoon, when the automatic window on my boyfriend's car suddenly dropped down into the door and wouldn't go back up. I thought it was too late in the day to get anything done about it, and was worried I'd have to wait all weekend to get it fixed, but the man who greeted me (I'm sorry I didn't get his name, but I think he was the manager) quickly diagnosed the problem, fixed it, and had me on my way again by 4:15! He didn't even charge me! If I ever need a window fixed again, Safelite will be the first place I call! read more

I needed my windshield replaced due to scratches. I had contacted a local auto glass shop and was treated pretty rudely by the service associate. So I went with Safelite due to their professionalism and the fact I didn't have to leave my car somewhere for 4 hours. The technician (Jared) was professional, quick, courteous, and I got to stay in the comfort of my own home while it was being fixed. read more

My window was broken into during finals week just 2 days before I planned on leaving for spring break. Safelite took me in that same day, kept my car safe over night locked in their garage, and had it all fixed by the next morning. I came to pick it up and found that my window was fixed, my car was vacuumed, and all other windows were washed. They even gave me a discount because I was a student and they were empathetic toward this happening during finals week. Amazing employees and amazing service. read more

They were fast and friendly. Not only did they come to my house to do the work but they vacuumed the interior and washed the windows. Nice extras! They were good about reconfirming my appointment online and giving me a clear explanation and breakout of the bill. I'm happy with the results and would recommend them. read more

It doesn't get any easier. From window break to window replaced in less than 24 hours. They cleaned up the mess and even charge me less than my deductible. read more

Our windshield had a very small chip. They quoted a really low price (no insurance), but did not apply material to whole area damaged. Cracks still extended outside of circle of application. Called customer service who offered little support, they stated the warranty will only be refunded if we need to replace entire windshield and do it with Safelite. I would not use them to replace a windshield that they could not successfully repair. Low initial cost not worth it if there is a much greater cost down the road. read more

I just had my windshield replaced today. I am so happy with the service I got from Ryan Lane today. Very professional and I would highly recommend this company. read more

ryan and his staff were very helpful, professional, and were able to fix a chip in my windshield at the end of the day on Friday to help ensure it didn't spread over the weekend. I would highly recommend them. read more

I called the local office two different ones and was on hold for over 10 minutes each time. Finally decided to return to my always reliable pick, A-1 Auto Glass read more

Service was fast and easy, they were very nice - I set up my appointment to replace my windshield on their website, and they called a day ahead to confirm. They cleaned my exterior windows as well as the floor of my car at the end of the appointment. I really appreciated how simple and painless the process was - took exactly an hour. read more

Got me in within an hour of calling to fix a rock chip, took less than 30 minutes, cut my bill in half (my vehicle has liability, so insurance doesn't cover rock chips), and even vacuumed my front carpets! Couldn't be happier. read more

Replaced the front windows in my Previa Van. Best price and very fast installation and excellent customer service. I will definitely be going back for any more glass issues in the future and recommending. read more

PERFECT! :^) The people at Eugene's Safelite location were nice, polite, pleasant, well informed, and careful -- I'm really positively impressed! So few things of this sort seem to come out right anymore, so this was a most pleasant surprise. While shopping for a replacement windshield, I went first to Safelite and then to two local competitors. After meeting the competition, I was glad to return to Safelite for the work. All questions were welcomed and answered in advance and with a depth of knowledge and experience I found lacking elsewhere. They were accommodating and well informed and completed the work on time and to a very high standard with OEM-grade materials. There was not one scratch, dent, ding, or other damage done to the car and not a single pebble of glass or adhesive in the interior. The leather seats were untouched and they washed all windows inside and out and did a nice vacuuming job (having noted it was already so clean from my own vacuuming the couldn't do much to make it better). I got an *exact* replacement factory Ford (Carlite/Carlex) windshield that is identical to my original so no aftermarket worries. They were careful when driving the car 'round the back and when parking it out front for our pickup. They were unfailingly polite and respectful and very accommodating. The workers here obviously like their boss (who sets the tone) and enjoy working with each other. They LIKE visiting with customers! While waiting for my car to be finished, I saw other customers were treated respectfully and equally well. Amazing. Thanks to manager Ryan, scheduler Désirée, and technician Tysonn for a top-notch experience throughout. read more