Absolutely the best experience I have ever had with an auto body shop. Like the dentist, no one…read moreever wants to go, but this was as painless as it can get. Front office, Trent was professional and I was greeted immediately. I did not have to wait 1 minute before Dave arrived to inspect the damage I had inflicted on my car. I am extremely happy with their work, it was more than I had hoped for in all aspects. I highly recommend this business located in Renton Highlands.

This was the best experience I have had with a car repair shop. The initial appointment was super…read morefast and they were able to get me in within the week. I asked approximately how long the repair would take I was told 1 month and that is exactly the time it took. Then when I picked up the car they far exceeded my expectations. The inside and outside were very clean. Cleaner than when I dropped off. I highly recommend bringing your car here if you are ever in need of a collision repair . Shoutout to Jasmine and Bob

I brought my car here after losing control on an icy hill and hitting a retaining wall. Dave was…read moreTHE BEST! After getting the bodywork done, he called me to point out that my tires were at the end of their life. He called around, found me a great deal on tires, and then drove it to the tire shop to get it taken care of. My car looks like new again and I have new tires. I felt really well cared for. Would decide go back (but hopefully won't have to any time soon ).

I recently took my Mazda MX-5 to get a quote for a rear moulding that was ripped off when I ran…read moreinto a rock. Cory asked how he could help. I showed him the problem (I still had the detached piece), and he repaired the damage using some of his own parts so I wouldn't incur the expense of a new moulding. Cory was efficient, the quality of his work was exceptional, and the price couldn't be matched. Do yourself a favor and start here if you have needed repairs. Vickie

Kent Collision Center is amazing! I took my Honda Civic Type R here after slamming into a curb late…read moreat night, causing suspension, wheel, and airbag damage. It took me a while to decide on which shop to trust my car with but this spot was close to my house and had solid reviews. I'm really glad I chose them. Lexi was very considerate to my situation and explained to me how to navigate the process with my insurance, and gave me realistic expectations on timelines given the nationwide shortages and delays. I'm very impressed with how Dwayne and his team thoroughly inspected every part of the car that needed repair or replacement, and it honestly feels brand new. It did take about 2.5 months to get my car back but when I'd talk to Dwayne when he'd call for updates, I could tell he was doing everything the right way and not trying to take short cuts. He told me he is particular about his own car and I could see he takes pride in his work. If you're ever in a situation where your car needs collision repair, look no further! KCC will get you right!!

Some idiot backed into my car when my car was parked in a parking lot. He took off w/o leaving his…read moreinfo but thankfully, my attorney firm managed to find him. I called Tesla but they only do body shop in Bellevue & Lacey location. So, we decided to go to Kent Collision since they were the closest (at 30mins away) & they were certified to work on Tesla cars. Went in for an estimate in early October. Waited for them to order my new bumper. Scheduled. Dropped off my car on 10/24(3pm). My car was ready for pick up on 11/4. Little disappointed they needed a whole 6 days just to paint & replaced a new bumper. My Ex used to work as an auto painter & he never took that long for that simple job. When I picked up my car, I saw an alert saying my "audio system unavailable". My horn & alarm wasn't working. We went back next day & they checked. They forgot to reconnect the wires to my bumper. When I picked up my car, they still had it on service mode so I had to ask someone to change it. 3 stars for friendly staff, completed work & +$3500 I didn't pay out of my own pocket. But it was a stressful 10 days w/o my car!!!!!!

Auburn Valley Collision really did a great job repairing the damage on my 2021 Acura RDX…read more I couldn't be happier with the outcome! It's nice to find a repair business I can trust.

Once again this place comes through for me. It is a family run business where they treat everyone…read morelike part of the family!! I have taken my wrecked car there on 3 different occasions and they always do a great professional job. Have visited them twice now for help with little issues( not little to me) and they immediately jump on it and help me out for very very little price!! VERY HIGHLY RECOMMEND!! 5 stars!!

I don't do reviews unless im overly impressed with the quality of service. I have a 2012 GMC Sierra…read morethat had "eye sore" damage. Collision 1 in Auburn Washington did an amazing job fixing my truck. They went above and beyond my expectations. I thought about buying a new truck because of the damaged area it was in. But, who can afford a new vehicle these days? So i decided to spend $8,000 to fix my truck in lue of $80,000 for a brand new one. When you meet Brandon. (Mngr) He has a firm hand shake which I respect alot. He looks you straight in the eye and tells you an honest quote. Im 55 years old and I dont see that to often anymore.. He knows his profession and has excitement to fix your car the minute you meet him. His whole team there are professionals and do exceptional work. ALL OF THEM! When I got my truck back today I felt like I had bought a brand new truck minus being in debt for $72,000 + wharever that extra cost for buying brand new is....? Thank you team at Collison 1. You all earned my loyalty in the future. Fyi. I paid out of pocket today. No insurance involved. I was quoted 8 to 10 grand from Santa Rosa, CA. up the coast to Portland, OR. to Everett, WA. I settled with this shop because I grew up and bought my truck brand new here in Auburn. This is a great shop to have your car fixed at. Fair and honest. I met Brandon for the first time 3 weeks ago. Ive never met him or his family. I saw some of the reviews here on yelp. This is for all you trolls who gave the 1 star review about being friends with Brandon? The pictures of the repair speak for themselves.

As a driver who has been in a few accidents, the experience with other shops and this one is…read moreuncomfortable. Auburn collision 1 customer service is fantastic. Desk lady was very nice and always has a smile on her face, and the estimator Brandon was a great man to speak to who expressed kindness and respect. He cared about how my service was. The manager must be doing something great with his team. The shop went above and beyond with the care of my vehicle. Very satisfied. Highly recommended this shop 5/5 Stars

This is hands down the best auto shop I've ever taken a vehicle to. I'm a real customer, not a…read morebot--just genuinely impressed. I had an 8:00 AM appointment for A/C service and needed the car back as early as possible. They had it done well before lunch. Even though I came in for A/C, they did a full diagnostic and pointed out a few things to keep an eye on--but didn't try to upsell me at all, which I really appreciated. The guy at the front desk (I think his name was Bobby) was great--super friendly and easy to work with, which made the whole experience even better. It's also an employee-owned shop, and you can tell they actually care about doing solid, honest work. I'll absolutely keep bringing my vehicles here and would recommend them to anyone.

Unreliable, Unprofessional, and Zero Follow-Through…read more My sister scheduled a 10:00 AM drop-off the day before. We arrived on time and were told we'd get a call in 30 minutes with a quote. That call never came. I followed up at 11:00 AM -- they said they'd call back. Nothing. Called again at 1:00 PM -- "the tech is at lunch." Still no update. They promised another call within 30 minutes. Never happened. By 2:00 PM, my brother-in-law had to drive there in person just to get an answer. They told him it would be ready by 4:30 PM (they close at 5:00). We arrived at 4:45 PM -- only to be told it wasn't ready and we'd have to return the next day. I explained our mom was in the hospital and we urgently needed the car. They said it was "half done" and couldn't be released -- no apology, no urgency. I had to walk to the shop the next morning to retrieve the vehicle. They gave us a 10% discount, but honestly? Not worth the stress, wasted time, and total lack of professionalism. Bottom line: If your time matters or you need clear communication, take your business elsewhere. This shop does not respect your time, your needs, or basic follow-through.

Nice people working there. My engine shield came loose and was just hanging. Took it in and they…read morequickly fixed the problem no charge. Feel confident going back for future repairs.

25 year old Ranger wouldn't start. Then it did start. Then it wouldn't start. Then it did start…read more Husband took it in to a *different mechanic who shrugged and said he couldn't replicate the problem because it started. Ranger wouldn't start. Then it DID start. Based on recommendation from some guy at work we took it here. Next available appointment was 5 days out, but if we dropped it off and they had time...mayyyybe. NEXT DAY THEY CALLED. Power control module. I have no idea what the heck that is, but it was under $200 total and it fixed a variety of other issues "Old Faithful" had been exhibiting. Fast. Seemed honest. They FIXED THE CAR. And $200 was considerably cheaper than we've paid for everything else auto repair related.

This is the kind of unethical shady shop experience you fear when taking your car in for repairs…read more I brought my vehicle in to have my transmission looked at. It was slipping when downshifting and I could not take it on the highway anymore. After 3 days in their shop and a $500 inspection fee I received a printout saying my radiator cap and coolant hoses were in critical condition and needed immediate replacement. As well as every fluid and other minor easy to perform repairs. When I arrived back at the shop and explained my concerns with the mechanics findings the clerk became quite confrontational. Not wanting to engage in the clerks baiting, I spoke with the mechanic directly and asked him several questions about his findings. When I asked about why the radiator cap and hoses were in immediate need of repairs/replacement specifically asking if there was signs of damage, fraying, leaks or internal damage/flaking of the hose. He told me that there was no damage or leaks either internally or externally but that the hoses and cap appeared old. I then asked about the transmission, expressing that it was the whole reason I brought the vehicle in for inspections in the first place. He simply informed me that he did not inspect the transmission. But that everything seemed to be in working order on his "road test". The clerk then seemed surprised that I elected not to have any of the repairs performed and requested to settle the bill with no further repairs. I didn't get as far as the Safeway, one stoplight away, and the transmissions planetary gears grinding and slipping could still be heard and felt. I will not be returning. SAVE YOURSELF THE TROUBLE, DO NOT USE THIS SHOP.

Amazing team!! Jim and his team always follow through with their promises and commitments. Even…read morethrough changing situations or circumstances, the front office team consistently updates you throughout the process. Will continue coming!