Super friendly, communicative, and more affordable than other places I got quotes from. Highly…read morerecommend!

BEWARE!!! HOSTILE HUSBAND/WIFE ILLEGAL SCAM RING!!! NOT A REPUTABLE BUSINESS! WA state RCW states…read moreit's illegal to perform an unsafe & inproper windshield install as it introduces a safety hazard as it's considered part of the structural integrity of the vehicle in the event of a collision or roll over. We had them replace our windshield on our 99 Chevy Suburban 3/4/26. A rock had hit our windshield causing it to crack beyond repair, & we had told them there was a water leak by our rear view mirror. Upon picking up our car we noticed the windshield was no longer sitting flush & had nearly a 1/2 inch gap. And they left rust dust & dirt all over our dash, cd player, & gauges. They ensured us it was correct & if it leaked to bring it back as we have a lifetime warranty on the install. Within 1 hour of picking up our car it was leaking from the windshield in places it hadn't before due to the improper install. They told us to bring it back today at 10am & but we were only met with hostility. The male owner literally cussed my husband out refused to do the leak test threw our keys at my husband from across the room assaulting him, & told us to get out. My husband was calm the whole time. The female owner reluctantly stepped in & said she would do it while the male owner kept telling her not to. My husband asked if he could come back to watch her do the test & she angrily said no. So he watched her from the counter, while I watched her from parking lot as I had a direct view. She didn't even finish the leak test before she was slamming our car door into a ladder & it made us feel uncomfortable so my husband asked if he could have the keys back if she wasn't going to treat our vehicle with care. She started cussing him out telling us there's nothing wrong with their install & literally said, "if we didn't have a piece of shit car that's falling apart there wouldn't be an issue." She angrily came flying around the corner with our vehicle & got out cussing , yelling, & physically was up in my husband's face pointing fingers in his face, literally screaming at him. I walked over to try to calmly deescalate the situation & before I could even speak the male owner ran up to the door & locked us out. We had to call the police to assist & file a report. The officer even noted the gap was not appropriate. The owners REFUSED to let the officer watch the footage on their cameras, which he said people often do when they are in the wrong. They stole our money, giving us a bad install & refused to make it right, essentially voiding the lifetime guarentee they claim they have on all their work. When I booked it & asked if they guarantee their work Merle laughed & lied stating, "of course! We have a lifetime guarantee, the owner takes great pride in his work." They said everything they needed to to get our business but as soon as they had our vehicle they intentionally scammed us. They knew they did a bad install when they did the job & knew if they could say whatever they could to make us feel comfortable enough to pay & leave they wouldn't EVER have to make it right. We've already been told just based off of photos by 2 other local windshield repair businesses that their install is not only improper but an illegal install job requiring another windshield to be installed. We already scheduled an appointment to have their install inspected for documentation so we can file a complaint with the attorney general & a civil suit to get our money back since they refused to correct their improper install. DO NOT GIVE THESE THIEVES YOUR BUSINESS OR YOU RISK BEING SCAMMED AS WELL! Read the other reviews, ANYTIME they do something wrong the owners refuse to make it right, ripping people off seems to be his MO. We should have gone to LUCKY DOG in Kent, we hear they are the BEST, but this place was closer. BAD DECISION on our part.

As luck would have it, a car flipped a rock onto our windshield and created a rock chip. I remember…read morebeing told to immediately get it fixed before dirt or rain gets into it. I searched Yelp for a rock chip repair that would respond quickly. Izzy's Auto Glass didn't disappoint. He returned my request for a quote within half hour or less. Izzy was able to come out the same day to fix our rock chip, and we couldn't be happier. It is barely noticeable, and we are so glad we found him. He has more than 20 years of experience with auto glass, and if we ever have work again, we know who to call. IZZY'S AUTO GLASS.

Front window glass replacement on my 2010 MBZ ML350. Izzy was right on time with the new window…read more Mobile home service and installation was fast and professional and cost was reasonable in comparison to two other estimates. Window glass was high quality and service was the best. Totally satisfied.

After getting several estimates to replace the windshield on my 2019 Honda Odyssey Elite, I went…read morewith Urbano Glass for the best price. Juan was great to work with and did a perfect installation. Since he doesn't handle recalibration, I took the van to a second shop for that service. They performed a static calibration using specialized equipment, and everything passed without a single error code. I'm really happy with how it turned out!

Had the back passenger window smashed in on our new truck. Within an hour of my calling them, they…read morewere here, and an hour later he had the window replaced and all the glass both inside and out of the truck cleaned up! Very happy with their work!

Fantastic, friendly service & great support!…read more I am having them replace the window on my truck canopy for a fair price. None of the big chain shops would consider doing it. I highly recommend this shop to anyone needing automotive or residential glass work done!

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

During a really cr*ppy situation of my car being vandalized (quarter panels being shattered), this…read moreplace kept me at ease and stress free. Not to be dramatic but I've never had such amazing customer service where they provided the service needed and more. Offered water upon walking in, took me in first thing in the morning despite the flooding happening, cleaned up the shattered glass all over in the inside of my car, provided personal recommendations to other businesses for other services, and the owner himself helped seal off the edges of the windows out in the rain. Thank you so much for taking me in on such short notice and going above and beyond to help me with my situation. Hoping this never happens again but if I ever need any other sort of glass services for my 2 vehicles, I'll definitely be making the drive up from Renton. These guys are worth it. Happy holidays!

If made an appt at 7am to have rear glass replaced after some road debris took it out…read more I arrived at 7. Door was locked. I walked around the side the building and one of the guys let me in and took my keycard. I was out by 8:45am which was great. My only issue was that they used a 3rd party glass that has some dark lines my oem glass didn't have. But that's on my insurance and not them.

I had a small rock chip and my insurance had me schedule with Safelite. Guy was in my driveway for…read moreless than 10 minutes before he cracked my windshield, and now I'm on the hook for a $1,200 windshield replacement. Response from the tech and head office "oops, sometimes these things happen; it's very rare! Don't worry, he had 8 months of experience!" Very friendly, but not at all understanding or apologetic for costing me so much money. NOT going to have them do my replacement; taking my business to a local shop with better customer service, better reviews, and lower prices. Beware if you live in South King County and this shop services your Safelite/insurance rock chip claim.

Roger is AMAZING! He's replaced my windshield on 3 of my vehicles over a number of years. He comes…read moreto your house which is SO convenient. Called one day and came the next day. I hope he is always in business because I will only want his services. Thank you!

Fast, inexpensive, and professional. Did I mention fast? The…read morejob was completed about 24 hours after I reached out to them on Yelp.

Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.

I had a small rock ding my windshield, and I knew I needed to get it repaired before a bigger crack…read morewill appear. I tried to call this place a few times and left a voicemail, but ultimately I got scheduled over email to come in the next day. They seem to be more responsive over email, so that's something to keep in mind. The work took less than an hour, and I couldn't even tell where the ding was, so they did an excellent job! There is a small waiting area with free coffee, and also a clean bathroom. The price was reasonable though my insurance was able to cover it. I'm very happy with the work, and will definitely come back here for future windshield repairs.

Nicest staff members and work was done timely and professionally…read more They provided high quality of services just as they have been rated by others.

Great experience all the way around. The shop was recommended to us by Mercedes of Bellevue and we…read moreneeded to order OEM glass so that we could get all of the features including rain sensing. We had this windshield repaired previously with non-OEM glass and half the features didn't work. Our technician was very helpful in getting OEM glass approved and it took about two weeks. Once it was in stock we set up an appointment to have it installed at our location. He was on time and explained the process to us thoroughly. Once installed to test of the features and gave us post installation instructions. Great communication and workmanship. Highly recommend

They would never call you back and when you call them you will be on hold for 15-20 minutes, then a…read morecall is answered by their answering service who can only take a message. Useless!