Black Diamond Auto rebuild is great. Larry does top notch work and is great to work with. I have…read morethree teenagers and we kept him busy. Best auto body shop around in my opinion.

I replaced two doors on my car in my garage, but they didn't hang quite right, so I stopped by…read moreDiamond Auto and Larry explained in a friendly and helpful manner how I could adjust the doors (and the back hatch that was also rattling) myself. He didn't charge me for anything and I would definitely go back if my car needs more bodywork in the future! From my limited interaction with the shop, it seems like a place that would do great work.

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

Everything is so smooth with national auto collision! Communication and effectiveness. I truly…read morerecommend this place to anyone who is seeking for repair or service!

Decided to try this shop after my first car accident. Luckily was only the front bumper. Box truck…read morebacked into my front bumper and dragged. The bumper mount screws have been damaged, which made super loose. I used duct tape to hold together until I reached the body shop. My first interactions with Ricky has been honest and humble. He inspected the damage and gave me rundown what type of repair phases this is going to be. Mostly going to be alignment with bumper bracket and painting the replacement bumper. The bumper not repairable and went with replacement. After confirming with the quote matched with insurance check, he went extra mile to re-attach my loose bumper to be secured until the replacement arrived. Provided peace of mind and I removed the duct tape holding the bumper. Called-in after he got the bumper replacement arrived and painted. Brought into the shop and performed the repair in an hour. Seeing the aftermath looks pretty good. I opened up the hood to see the mount bracket been fixed and secured. The bumper alignment looks identical.

I had a very disappointing experience with Custom Auto. I brought my front bumper to be painted,…read moreand the job was so poorly done that multiple wrap shops refused to touch it. Every shop I spoke with said the same thing: the paint was done incorrectly, most likely outside, and nowhere near industry standards. To make matters worse, parts of my bumper were glued together even though I brought every component separately and had already test-fit everything myself. There was absolutely no reason for anything to be glued, and now the repair is even more complicated. Because of the poor workmanship, I'm now paying more than double the original cost just to fix the mistakes and get the bumper done the right way. Based on my experience, I would not trust this shop with your car. The quality, care, and professionalism simply weren't there.

After being rear ended, my wife needed her car repaired quickly (we were promised 3 weeks max) so…read moreshe could return to commuting to work in Seattle. After almost 3 weeks (she only had 3 approved weeks to work from home), we were told that it could take another month or more for repairs to finish. We ended up canceling the work so the car could be moved to another repair shop for faster repair. The manager also threatened a special storage fee for me after they were paid by my insurance (I was told previously on the phone that storage fees are not applicable). I would not recommend this business.

This business posted the message to reply on yelp to offer a resolution. If they really care, why…read morethe refusal to work it out with me before I left their shop or give me a call to fix the issue. Horrible business . I wouldn't take my car back there after they just let me walk out of the shop without a resolution. They could've gotten repeat businesses. One unhappy customer equals 100x lost of future businesses!

Jerry was competitive priced and very thorough and nice to work with. He did an excellent job!read more

Best body repair experience by far. Jerry provided personal service and was very quick with the…read morerepair. I highly recommend Alpine for any body repair needs. Customer service was excellent, he could teach the competition in Issaquah a few things!

I don't do reviews unless im overly impressed with the quality of service. I have a 2012 GMC Sierra…read morethat had "eye sore" damage. Collision 1 in Auburn Washington did an amazing job fixing my truck. They went above and beyond my expectations. I thought about buying a new truck because of the damaged area it was in. But, who can afford a new vehicle these days? So i decided to spend $8,000 to fix my truck in lue of $80,000 for a brand new one. When you meet Brandon. (Mngr) He has a firm hand shake which I respect alot. He looks you straight in the eye and tells you an honest quote. Im 55 years old and I dont see that to often anymore.. He knows his profession and has excitement to fix your car the minute you meet him. His whole team there are professionals and do exceptional work. ALL OF THEM! When I got my truck back today I felt like I had bought a brand new truck minus being in debt for $72,000 + wharever that extra cost for buying brand new is....? Thank you team at Collison 1. You all earned my loyalty in the future. Fyi. I paid out of pocket today. No insurance involved. I was quoted 8 to 10 grand from Santa Rosa, CA. up the coast to Portland, OR. to Everett, WA. I settled with this shop because I grew up and bought my truck brand new here in Auburn. This is a great shop to have your car fixed at. Fair and honest. I met Brandon for the first time 3 weeks ago. Ive never met him or his family. I saw some of the reviews here on yelp. This is for all you trolls who gave the 1 star review about being friends with Brandon? The pictures of the repair speak for themselves.

As a driver who has been in a few accidents, the experience with other shops and this one is…read moreuncomfortable. Auburn collision 1 customer service is fantastic. Desk lady was very nice and always has a smile on her face, and the estimator Brandon was a great man to speak to who expressed kindness and respect. He cared about how my service was. The manager must be doing something great with his team. The shop went above and beyond with the care of my vehicle. Very satisfied. Highly recommended this shop 5/5 Stars

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

Todd is amazing! He gets you in quickly and always charging fair prices. I've now had 3 vehicles…read morebody repair done here and wouldn't trust anyone else. I had a dent and he took care of it the same day!

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.