Hands down the best burger and fries in Surprise. You'll never want to order another burger in a drive-thru again. Their soda machines are cool, very futuristic, large soda pop selection. Restaurant was very clean, and service was extremely friendly. Just go try it!! read more

What's not to love about this place? Simple menu with great burgers and fries. Really all you have to know. Check it out!

I will start out by saying I love Five Guys but haven't been there in a couple years. Went last night with 3 other people. Same great food with more menu choices than before- but was shocked at the raise in prices. Burger that was approximately $3.90 last time now nearly $6? Altogether, 2 big burgers, 1 small burger, one hot dog, one large fries, 3 shakes and a soda about $60. Look, times are hard and restaurants need to make a buck, but at those prices it'll have to be a while before I'm back. I hope you all can fill in and keep 'em in business. read more

I ordered 2 hamburgers with fries. $20? It seems the company fraduently names their double hamburger - hamburger. If you want a single burger you order a junior. Not that good. Not coming back and will denounce them every occasion. read more

Great, juicy, burger. I got the bacon burger with everything, it even comes with mushrooms! It was cooked to perfection, without pink in the middle (I'm picky about the pink in burgers-sensitive stomach) but it was still juicy and tender on the inside. The employees had smiles on their faces and were very friendly. The man with an Irish accent, who's name I'm upset I don't remember, was over the top helpful to all the customers in the joint. It was nice to receive such happy service coming from a "fast food" place. Then after they bagged my order they put a whole 'nother scoop of fries in the bag on top of everything! Seriously, who doesn't love bag fries? read more

I've never experienced Five Guys until this location opened. I've been there twice, and I was disappointed both times. The first time was when it first opened. It was very hectic, and my order got screwed up. I ordered a 'little hamburger', fries and a fountain drink. The total was just short of 10 bucks. I ordered my burger one way, and the burger that I received was a double burger with everything I didn't order, and nothing I did order. They quickly resolved the issue, and overall the burger was satisfactory. Nothing special about it. The fries were outstanding. Maybe the best fries I've ever had. I haven't been back in months until today, mostly because of the high prices. I decided to give it another try, now that they've been open for quite some time. Instead of the 'little hamburger', I ordered a 'hamburger'. Please be aware that 'hamburger' is Five Guys code for a double burger. I was thinking that the hamburger that was bigger than a 'little hamburger', would just be bigger, kind of like the whopper vs the junior whopper. Nope. It's the same burger with another patty added. I would not have ordered it had I known that. A little truth in advertising goes a long ways. Also, please be aware that atmosphere is loud and raucous. They place music OVER the crowd noise, not under it. When they call your order, hopefully you'll hear them, or they toss it off to this side, and try again in a few minutes. I don't use the word 'toss' lightly. They literally toss it. When I heard them call a number after mine, I went up and waited a vacated counter to ask about my order. When the next order was announced, I was able to then ask about my order. It had been tossed to the side. I'll give them a break for screwing up the order this time. The order taker misunderstood my request for mustard, and I received mushrooms instead. No big deal, I asked for and received a few mustard packets. When I added the mustard and prepared to take a bite, the bottom bun disintegrated into a pile of greasy mush. Most likely from the un-ordered mushrooms and the double greasy patty. Very frustrated, I pushed it aside for a minute, and munched on a few of the fries that I remembered being the best ever. Whoops.... not so fast. These were quite possibly the worst fries I've ever had. Dirty grease. Brown yucky looking fries, that tasted worse than they looked. That did it for me. I packed it up and asked for, and received, a full refund. Because of the upgrade from a 'little burger' to a regular (albeit double), the total bill was over 11 bucks for a burger meal. Needless to say, I won't be going back. If I want an over priced burger, I'll go to Smashburger. Otherwise, I'll stick to In n Out, or Culvers. I might try another location at another time. I got the impression that there was no management present. Sort of like the inmates were running the asylum. The results were disastrous, in my opinion. But in all fairness, the restaurant was over 1/2 filled, so somebody obviously likes it. I'm thinking it's the fans of the six dollar burger. Oh yeah... one other thing. They don't give you a slice of onion on your burger. You get chopped onions instead. Great for hot dogs, but I didn't order a hot dog. read more

Have been here several times and I have yet to be disappointed. Build your own burgers that are juicy, delicious and can be wrapped in lettuce...it beats any fast food burger and many sit down restaurants. The multi option coke machine is fun, but can get backed up when it's peak earing time. Note: the regular size fries are plenty enough to share with someone. read more

This was my first time at Five Guy. I ordered BLT and bacon was burnt, I can taste ash. It was expensive for a burger/sandwich... I didn't like it at all... I'm sure there are lots of people who loves here. :) read more

All the Five Guys just raised all their prices, so I'm sad about that. However, the workers are very nice. The food is decent for what it is. I tried the burgers, hot dogs, and the fries here. All decent. When you order fries, they are very generous with the amount they give. read more

LOVE IT! I am not a burger person and I LOVE these. My husband does too. So happy to see they expanded to the west valley. Love the fries too. Also, as silly as it sounds, the soda machine is awesome! read more

There aren't many places where you can get a Bacon Cheeseburger with lettuce, tomato, grilled onions, grilled jalapeños, Mayo & BBQ sauce. If that's what you're into there's only one place to go. read more

I love the burgers and fries! One of the best burger shop I know of. They always give us a lot of fries. Yum.

Great food and great service! No matter how busy it is, the staff is always fast and friendly. The quality of the food is great and the restaurant is always clean. My husband and I both had a double burger and share an order of Cajun fries. The regular size for the fries is enough to share with leftovers. Food is always hot and fresh. Keep up the good work! read more

If you are a burger lover this is your place, but prepare to spend a little bit more comparing to other fast food places. Have in mind that Five Guys is indeed a high quality juicy burgers and of course endless french fries with the skin. The only thing to consider in this location is the hours that people go to this place, what I mean is this place became so popular in the area that it can be full sometimes. My recommendation is visit it after 2:00pm or in the evening hours not late than 9:30pm. They have a great costumer service, is family friendly, and of course delicious. read more

Food is good, but had to wait 10 min. on a small fry, even though the store was empty

Excellent service and great food!!!Brett and his staff are awesome! Thanks for providing a great first time experience.

it's alright!!!!definitely not worth the price!!! you can go eat at red robin cheaper and better (not flat, dry) i ordered a bacon cheeseburger,small fry small drink every time i picked it up the bacon would come off (its all little pieces) very annoying!!!!fries...not everyone likes to dip them in ketchup!!! (that's all they have) :( overall....not worth 13 bucks read more

Great burgers. I really just stick with the basic cheeseburger with bacon but they are really good. I recommend ordering online. Much faster. A little pricey. It adds up fast but it is a nice treat. read more

Overpriced and the burger is just like any other burger but 2 times the price.Horrible.

Outstanding! Everyone is always in a great mood. Service is quick and painless. The amount of food is just perfect for 2, or one if you're hungry. I swear their burgers are soaked in honey or love, you can taste the sweetness in every bite. Love the home cooked fries. read more

Love using the app for a fast pick up, service here is always friendly, and have not had a bad burger! Keep up the great work, you all are fun and hard working!! read more

Food is great and I love that the french fries are cut and made right there. I have to agree, the soda machine is awesome and worth a trip alone even if the food weren't great, but the food is great and should be experienced. read more

I can't really say anything good about this place. The prices are very high for fast food, the quality is poor and I don't understand the messy peanuts. Maybe to fully alert customers to their use of peanut oil and how dangerous it is for allergy sufferers? The restaurant was empty but messy. I find this a bad sign. There was a spoiled produce smell in the dining room too. I don't see myself going back. Even if it was clean and smelled good, the burger is mediocre and not really worth more than $4 and $3 for a soda is high too. It's concession prices in a dirty strip mall. read more

Burger tastes good, but low-stacked. Fry's are super oily,dry, and stale. I would choose this over McDonalds, but would chose In-N-Out Burger over 5 Guys. read more

Broke my cherry. Food was good. Lots of fries. Guy behind the counter explained everything. Got here just before the rush. Good experience.

Eh, good food but way over priced. Plus, it always makes me sick. Wish they would drop the price a bit. It shouldn't cost $35 dollars between to people on two burger, a large fry, and two drinks. Disappointed. read more

Ok but expensive for what it is? Not enough difference between their Burger and IN and OUT burger whose is just as good or better and not nearly as expensive! The fries are better here but not enough to bring me back.due to the prices on their burger read more

I don't get it? Everyone brags about their fries, I thought they were under cooked and soggy. Disgusting if I were asked. Also $8 for a burger, $3/for disgusting fries and $2 for a fountain drink. You got to be kidding. $28 for two people???? First and last time! There's so many places that cost a fraction of this shithole with so much better tasting food. read more

I am not sure how this place got 3 and a half stars overall, but they have not earned it from me. 4:30 in the afternoon, first visit to a five guys, and they did not make me feel like I would ever be back. The place was almost empty (one customer eating a burger and another waiting for a to go order), so the crew should have had time to clean the filth rather than standing around. The floor was covered with trash and there was not a table you could sit at without wiping the crumbs and dirt off of it and onto the floor. Since I had never been to a five guys, I tried asking the kid at the counter what was good. That was like pulling teeth. Pretty much all he could say was that they have burgers and fries. I asked for a comparison of the fries sizes. Rather than hold up a container to show me, he just said, "the small serves 1 or 2 and the next size up serves 2 or 3". Not very helpful. Then, I saw the food sitting at the other end of the grill, and it certainly did not make me think, "Gee, I want to eat that." At that point, I decided not to eat. My girl was having blood sugar issues and had to get something soon. We were already there, so she decided we would stay and she would get a burger and fries. Regular burger, "little fry", and a regular soda was almost 17 bucks. I tried one of her fries and was glad I chose not to eat there. I always like to say something good in every review, so I can give credit that this place is in a decent area with lots of fine eateries nearby. read more

Another burger joint of the week place. OK so I get it. Good burger and I do not like soft fries anywhere so I will not comment on the fries. Interesting taste in the burgers. Very popular niche type place. Again it will satisfy the occasional craving. read more

I wasn't impressed with their burgers, they were ok but nothing special! However, the service and atmosphere were good for families with children read more

I had a friend in California who would go on and on about how great this place is so we decided to try it about a month ago here in Surprise as take out. We had the usual hamburger and fries and I have to say, nothing to write home about. Not bad, but I enjoy other burger restaurants in the area much more. read more

I don't understand why everyone says the prices are way to expensive. To feed my two year old, my husband, my mother in law, a friend, and my self we spent like $36.00. My son and mother in law were the only two that got a little burger and we got two large fries, one caijon style one plain, plus a small drink for everyone. I absolutely hate salt on my fries and I thought they were perfectly seasoned. Plus they are fried in peanut oil which is much better tasting and for you than what you would get at say, McDonalds. It is always packed so it is hard to find seating and sometimes it can be hard to place an order with how busy it is. All toppings are free, you can add bacon, mushrooms, grilled onions, jalapenos, or whatever else you want free of charge, which is why the initial cost of the burger is slightly higher than most places. I love it! read more

First time here and was happy. Its is very simple you walk in get a hamburger if you tell them what you want one two or three patties tell them what else you want off the menu to put on your burger and that it not very difficult. Burger Fries I think they do have a a hot dog or something on the menu but you really go there for the burger and fries. Fries are awesome ! They have stacks of potatoes lined up as you walk in and stand next to them in line. When they run out someone comes and grabs a bag so they can freshly cut those bad boys and then into the deep fryer they go. I did try my fries with malt vinegar for the first time ever and the taste just explodes in my mouth. Mouth is watering as I write this..... I do also love how they have the fancy soda machine. This machine rocks because I do get my Cherry Ginger Ale. And that makes me happy. So when I crave these mouthwatering fries I will know where to go. 5 Guys Burgers and Fries. Um the prices are a bit high. So I can tell you that I will crave fries more than the burger, read more

First off let me explain, I love burgers. A good burger will keep me coming back over and over and over. I think it is more than just the meat or the size that makes the burger, I think half of it is the bun and the shape of the burger. With five guys you get a very high priced burger that is very small but thick. And by high priced I mean this is a fast food burger joint where you get it at the counter and for a burger that did not fill me up with fries and a drink it costed me $15. That is without bacon or any extras. The burger has the circumference of an in n out burger for triple the price. The burger bun is skinny, cheap, and soggy. Would much rather eat at carls jr or whataburger getting more meat and higher quality bun for much less. Even if they cut their prices in half I still would not come back. The fries are soggy and tastless. They try to make up their bad flavor by shoving them in a messy bag and giving you a ton. I would rather have half the amount of fries done well. The only reason why I give them 2 and not one star is because the food tastes like real meat and potatoes and they have a really cool soda machine. I was actually going to order another burger just to fill myself up as I didnt feel like getting full on fries and then I thought it would be just ridiculous if I were to spend 25+ dollars at a fast food burger place for just myself. Also what kind of burger joint doesnt offer SHAKES! read more

Have been to many Five Guys across several states....this was the first one that did NOT have cheese sauce for the fries. Really? Are you just out? No, we don't ever have cheese sauce. My heavens, then how or why can you call yourself a Five Guys? Burger was greasy and yummy, fries were a tad overcooked.....as always way overpriced for what you get, but when travelling or when we have company, this is one of the places we go when someone wants a really greasy yummy burger. I live about 30 minutes away from this one, and shop nearby often.....but never again will I eat here if they don't feel cheese sauce on the fries is important. Hello In n Out down the street....half the cost, just as yummy, less greasy (which is probably healthier), and while they have no cheese sauce, they do have their secret sauce packets! read more

They sell recyclable water bottles----but NO recycle trash bin.

Don't have burgers much and going here reminded me why we said we would not return after our last experience.Too much $$ for a burger and between my order and my husband's we could not get what we really ordered correct.My mistake was I did not complain.I'll just be sure to tell anyone considering to go here read more

In my opinion it may be the best burger and frys I have had. The cheese is always perfectly melted and the jalapeños I get are always tasting fresh. They have cool touch screen soda machines where you can add different flavors to any soda. My only complaint it the prices. It is a little pricy but worth it in my opinion read more

OMG!! Best burgers since In-N-Out!!! Shakes are amazing!!! Burgers are like home-grilled however i want. Fries are amazing!! Love the cajun style!! Employees are always happy and food is alway good!!! Hits the spot everytime!! Mi boyfriends addicted to this place!! read more