I ordered through Uber Eats. My order was stolen by the driver. Anyway, the store at 13714 Bell Road went above and beyond to comp me. They upgraded the meals and gave it to me for free. They were great and so was the food!!! read more

I thought this was gonna be an average burger but I was pleasantly surprised. The burger had great flavor and what tasted like fresh ingredients. The fries were seasoned well and had a nice crispiness to them. The shake was also very good. The staff were professional and efficient. The atmosphere was very laid back which was nice. The price stops me from making this a consistent stop. $28 for double bacon cheeseburger, fry and sub a shake. 3*** = Good but no separation from similar restaurants 4**** = Set themselves a part with quality food and I want to go back. 5*****= You have to go out of your way and make a special trip to try the deliciousness that is there! read more

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Ran out of Hamburger Buns about 7 pm during a bogoburger offer. Workers said other stores were out too! How does that Happen??!

Two workers were in there doing a great job staying on top of everyone, however the manager comes in and assume late because I heard the conversation between staff and she told her employees not to get her started when I witnessed them fly through a rush with just two people. On top of that I paid for double bacon cheese burger made all the way the manager came and took over and did not complete my burger so it was not how I ordered it and had no bacon. Props to the workers for kicking ass shame on the manager for screwing with their process. read more

Order was taken correctly but food was not made right. Order a regular fry for $7.19, size is about half the amount that we got last time. If I'm going to spend $36 on 2 burgers 1 fry and 2 sodas might as well go to Red Robin and be served and have unlimited fries. Super disappointed. read more

It's ok.. we ate there a couple of days ago. I like that you can build your own burger but for that price it should be better.

We went to this location a few weeks to try their food. I knew they did not have combos & everything was Al la cart because I went to the restaurant in the past. We ordered their double cheeseburger and fries which was $20 w/o a drink; very expensive especially if you have a family of 3 or more. The food & service is good just a little to pricey for us. My suggestion to offer loyalty program to earn points on purchases & family meal deal special during the week. read more

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Clean, friendly, and made as you ordered fries. I came to pick up some fries for my husband who had a craving. I love how they make them fresh in the spot, fill up the cup, and then pour extra in the bag. I am able to sneak a couple for myself without impacting his order. They just taste so go. read more

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LOST MY APPETITE! I dined in at the Five Guys Surprise location recently. Luckily, I used the men's washroom before receiving my meal. Otherwise I would have actually consumed my food. EEK! Another gentleman was occupying the stall and due to the overwhelming aroma "if you will" I excused my self and waited outside. Hoping to salvage my appetite. Once I heard to toilet flush I entered the washroom once more . Unfortunately, I walked in to see this gentleman exit the stall refraining from washing his hands all together . To my horror the same gentleman was handing me my food a few minutes later and he was none other than the MANAGER! Come on people it takes a few seconds! You handle people's food! I did get this particular managers name but, I do have a little bit of a heart. I will just say mid to late 20's Puerto Rican. You have got to be ashamed of yourself! I would never step foot in this location . read more

I just wanted to take a moment to say thanks to the two awesome girls working hard tonight! Kayla and Abby we super nice. The other young lady came out as we were leaving so I don't get her name. Great crew. Made the visit a great one. read more

Brought burger and fries home. Burger was so wet had to eat with fork. Fries were soggy and greasy. Not much to talk about for the price. Not good read more

Received my food burnt and not toasted on one side. Usually they are better than this. read more

Five Guys - Patty melt wasnt toasted on one side and burnt on the other. - Burgers Near Me - Surprise, Arizona

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We were greeted when we came in. Our order was taken promptly and the food delivered as ordered. The public space was very clean and I observed tables, chairs and doors being wiped down during our visit. I enjoy the available peanuts, but the main attraction for me is the great fresh French fries! My DH and I each get a little (single patty) burger with our desired topping and split a small order of fries. More than enough good for us. read more

Their prices are waaaaaaaay too high versus comparable companies like In-N-Out Burger.

If you received an email regarding 50%off of national cheeseburger day, don't bother trying to redeem it unless you want to jump through hoops. You cannot redeem at the counter. You cannot redeem on the app ( which is absolutely worthless because they NEVER HAVE DEALS) in order to use the deal you have to order it through door dash and then stipulate that you want to pick it up yourself. If five Guys really wanted to give back to their customers they would have made it redeemable at the counter in the restaurant. Come on guys DO BETTER. Not happy... went to Carl's Jr and got an absolutely delicious burger for half off. BYEEE FIVE GUYS read more

Food portions are a joke for the money. Fries were almost the equivalent of fries you air fry the next day. Soggy. Drink machine tasted like pure carbonation. Just another horrible visit and likely one of my last. $23 for a burger, fries and a drink and to experience that poor level of quality? There's many other options for that kind of money. read more

Food is decent here but usually packaged sloppy. The service is very average and not very welcoming. And the food is very over priced the best value are their fries but that's because they give you a lot but potatoes are cheap so not that special. The inside wasn't all that clean and the appearance from outside isn't anything special. I'll probably never go back to 5 guys. Not at the prices they charge for a burger with a sloppy packaged smashed burger that's dripping oil everywhere. read more

I ordered dinner for my wife and I through the Five Guys App tonight. Two hours later the order arrives cold and soggy. I attempted to call Five Guys per the delivery service app And was hung up on. Rude, unprofessional and will never be ordering for this location. read more

For the money 5 guys is still holding strong in flavor, size! The burger tastes wonderful I always get the double with cheese. Then we get the fries which are a lot! My husband has the hot dog which tastes wonderful too! read more

Their burgers and Milk Shakes are amazing :) everything is Fresh made and the Co-Workers need a raise, such great/Fast service. They play great music inside. They are super generous when it comes to the toppings for your Burgers/hot dogs read more

Five Guys - Food - Burgers Near Me - Surprise, Arizona

Used to go here quite often and quality was great. Even though they were pricy it wasn't as bad as now. Yesterday $30 for small burger double cheeseburger small fry med drink. Not busy but my small burger had cheese that I didn't ask for. I never do. About 5 strings of limp lettuce and 5 or 6 chunks of onion. Barely any mayo. I had to add all these when I brought the food home Barely any fries like they used to. I did the receipt survey and a very rude lady called to talk over me and basically told me concerning the cheese on my small burger that it is supposed to come that way and I ordered wrong. I spoke very clearly and specifically exactly how I wanted the burgers. But according to the upper management it's my fault. I'll probably go back to our other favorite down the street in n out. Great, clean and more affordable read more

Order was correct (we came to pick it up ourselves) and it was absolutely delicious! Perfect shake, fries and burger. The workers were friendly as well! Definitely better than in and out but pricier. Especially the strawberry milkshake tastes so much better! Less sweet and more natural strawberry taste..even the peanuts were absolutely delicious! The restaurant was clean and had its iconic decoration. Keep up the good work! read more

Burger was warm, but things were left off that I ordered! What is the point of ordering a certain way, if it is Not going to be made how I want it? Quality control stinks at this location. Not the first time this has happened. The reason why I rarely choose this location. The workers are simple to not make a simple burger right! Shame on them. I paid food money for a half-assed job! Not happy at all. Steer clear of this location if you want what you ordered! read more

I see way this place has less stars than most burger places. I find it funny that they have all their accomplishments on the walls but don't keep up to that standard. When you order a bacon cheeseburger you expect to get bacon. When you have 20 different fixing/tops get it right or cut the options in half...... Also had to ask for well done fries 3 times for the cashier to finally tell the guy on the fryer... Just sad that you pay 50$ for three burgers and a fry and can't get it right. read more

First of all..the food was good..the service was good...BUT..BUT...BUT..I had a hot dog..a little fry and a small drink...$$$$$$17.55...$$$$$$$$ 17.55 for a hot dog..little fry and a small drink... UNBELIEVABLE... OUTRAGEOUS... NEVER AGAIN WILL I VISIT A 5 GUYS...NEVER EVER read more

They are a decent burger restaurant. They are very pricey for what you get as the burger meat is very thin and the burgers are very small. For 3 people and 3 drinks, our meal turned out to be near $50. This was with a small fry and a large Cajun fry. One of the things that really bother me is that they say that they can not do crispy fries. They use some excuse that their method of flying is unique and proprietary, and that makes the fries perfect... but my argument would be that there isn't anything overly special about their frying method that most people who make fries, they out in oil, cook, take out of oil... done, the other is... if it was perfect, I wouldn't ask for extra crispy. My guess is they say this to save their oil or something and make it last long. We have been here before, and they did extra crispy fries, so I suspect this is something newer or just now enforcing. A small annoyance was that they had an ant infestation near the drink station, they may want to get their bug person back out soon. read more

My buddies were rolling out of town and one of them had never been to a Five Guys before. Time to sample it, right? Drove down here and had the last supper (lunch) with my boys before they drove home to Vegas. I ordered a Bacon Cheeseburger which I topped with mustard, grilled onions and regular onions. I ordered a small regular fry and a glass of water. Total was a tad over $12.00. A little steep for a burger and fries but would it be worth it? Today, I would say yes. The burger was pretty much perfect today. Two patties of juicy beef, perfectly melted cheese, plenty of onions and a little mustard tied it all together. The fries are delicious too. They are cooked proper and they give you a grip of them! I couldn't even finish a small order. Two regular sized adults should probably split a small fry. Service was extremely friendly. The cashier who took my order seemed genuinely interested in how my day was going and she was all chipper and smiling the whole time taking my order. When I picked up my food, the guy who called out my number was extremely pleasant too. That is always good to see. Seems like a cool place to work. Overall, I really like Five Guys. It's just too expensive though. $12.00 and change for a burger and fries is up there. If I would have added a soda, that is a $15.00 lunch right there my friends. If it was closer to $8.00, even $10.00, I think I would come here more often. I know a craving will hit sooner or later though, and I will be back. Five Guys definitely puts out a mighty fine burgers and fries! read more

Five Guys - Bacon Cheeseburger and a small Regular Fries. Delicious, but pricey ($12.00 and change). - Burgers Near Me - Surprise, Arizona

Got the small frys. The cup is now about 2 1/2 in high(about the size of the plastic water cups in the bathroom at a hotel). They do not fill up the cup fully it had about 10 maybe 15 fry s in it. They dont put a big scoop or two of frys in the bag anymore either. They put only a few fry s in there. Majority of the fry s were burnt too. The cost was $5.39. Not worth it at all. Wont be back. read more

You'd think that if you pay $35.00 for 2 burgers/1 small fry and 1 medium coke it would be really good. Well if you go here you would be let down and wish you had gone to McDonalds. The burgers had no seasoning and were bland and the grease made your bun soggy and miserable. The fries were so dark and soft they they were a waste. Hey maybe you should change the oil once a week. The coke was great. Overall you need to avoid this nasty place and maybe head to Res Robin just 1/2 mile west. read more

Great location and food is always made fresh. It is a bit pricey however the quality of the food is great.

I like the food but not every day and it was nice to eat the wrapped burger rather than a bun read more

Just ordered and waited 20 minutes, saw our burgers ready and sitting on the counter for 10 minutes and had to walk up twice and ask if our order was almost ready, didn't get her name but the lady with yellow hair started talking crap about us to her co worker while they were working on other peoples orders who ordered after us. Not sure how that's customer orientated at all, I don't recommend this place anymore it's been going downhill slowly. We can tell customers around us aren't happy either since they're still waiting. Ridiculous prices paid over $40 we tipped them and we don't even get an apology for a 20 minute wait and shitty service. read more

Stopped in at this location for a burger and fries. What I got was a soggy mess. The bun was saturated and the fries were just gross. I'd rather have a few crispy fries and a decent burger than half a bag of limp oily potatoes and a burger with the bun falling apart it's so soggy. Unfortunately that's what you get at this location. If you want to spend $23 on a burger and fries there are better options. read more

I tried to go grab some overpriced burgers on two separate occasions 1st time they were only accepting cash. So I left and went to in n out. 2nd Couple weeks later I show up at 5pm on a Saturday and they're close at 4pm? Not sure if the people running this 5 guys are wanting to not have any business but they're a doing they're best to make it happen. I suppose I was better off not spend $40+ for burgers. Thanks for that 5guys !!! read more

$87 for 2 burgers, 2 hot dogs, 2 regular order of fries, 3 milkshakes, and one drink. The food is definitely not worth the money. Over $5 for a regular fry. I seriously felt like I had been taken advantage of. The food is not even good! read more

Food was ok Over priced. I should have gone across the street for a del taco double cheese which is better and priced lower. read more

The burgers & fries are good, but I think it's overpriced. I like the soda machine for all the choices. Currently, the indoor seating is closed, but they have tables outside for dining. read more

First time ever going to a Five Guys and I am not disappointed! I am a grumpy old man that expects what I am paying for to be what it should be, whether that is food or service. Got them both here! A little pricey I think but if the service and food stays the same I will pay it rather than going elsewhere and be disappointed. read more

Over priced less than quality food assembled by untrained kids! I was going to get drink cheese burger and fries, but the fries were over $6. I then skipped fries! Clean place, but food quality didn't match their prices! I had soggy buns. Then they assemble the burger in a messy fashion with foil. Bun not toasted, cheese not melted, and pickles smelt like a wet dog. They pre assemble all buns B4 the burgers are cooked. Oh and No Veteran discount. read more

Haven't been here in a few years. Not a stellar experience this time. Too cold - AC blowing like crazy and it's 55 degrees outside. Floor dirty. Tables dirty. Had to ask them to clean a table. There was only eight people in the restaurant when we arrived and we ended up being the only ones and then one other couple came in. Not busy, no excuse for a dirty restaurant. Plus, it's a Wednesday evening. Fries are too salty for most people. I like them but they were too salty for my family. I like a lot of salt though. Burgers were OK but not worth $10 apiece. We also had to stand at the counter for a few minutes because the three employees were standing at the other end of the counter just chitchatting and talking to each other. They knew we were standing there but it took quite a while for someone to come down and although she apologized, there was really no excuse for that. read more

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