Going to Chick-fil-a is always an adventure, usually a fun one. Today's adventure in Surprise was definitely 5-Star! The food was right as expected. Hot, tasty, and served fast. CFA simply understands the customer experience. Some people go to "Starbux" to get work done. I go to Chick-fil-a. It's bright, clean and there's almost always a table available to work at. I usually have a free food item via their app and the service folks are just downright nice! Today's experience involved Penny who was out in the restaurant keeping things organized and helping customers. And, then I think it was the restaurant owner Jason, who also helped me twice while I was there. read more

Chick-fil-A - Spicy Chicken Sandwich (with added cheese, lettuce and tomato; along with fries and a Coke Zero. - Fast Food Near Me - Surprise, Arizona

Friendly service, and this is one of my favorite breakfast sandwiches. They have comfortable seating, and I am taking a moment for myself. They took the effort to be festive! read more

Chick-fil-A - Chick-fil-A Chicken Biscuit - Fast Food Near Me - Surprise, Arizona

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Everyone was super nice service was great. The food was top-notch me personally, I give this place of four out of five and also the place was super clean. read more

I went yesterday with my 2 year old, my friend and her daughter. This location is the worst by far. I'm giving them 2 stars because the play area was well taken care of. The staff look unhappy and low energy. First thing I noticed was one of the girls working there looked depressed and angry. The table we sat at didn't have the sticker with the table code, so I had to get my order at the counter. They never even called my name. I told 2 people about the sticker having coming off and they didn't do anything about it. Chick Fil A always gives a good amount of fries and they overflow into the bag. They gave me the least possible amount of fries, not one in the bag. It didn't feel like a Chick Fil A, at all. I hope that they impliment changes and look into new management. They were pretty slow for a Sat evening, which is incredibly telling. read more

The service just keeps getting worse. Drove through the drive thru to be talked to by Natalie who was bothered because I didn't order where the intercom was because I wasn't aware that in the mornings sonic doesn't take the orders by person like they always do so I inconvenienced her to take my order on her iPad. Definitely will be the last time I go to this location. read more

Chick-fil-A - Stale! Hard as a rock! Disappointed - Fast Food Near Me - Surprise, Arizona

This ChickFilA location gets 5 stars. Food is fresh. They have have great customer service (fast friendly and quick drink refills, abundant of staff). This location offers both fast drive thru service and an excellent indoor AC dining area. Please don't confuse this location with the outdoor only dining concept on Waddell and the Loop 303. read more

The spicy chicken Deluxe, I recommend every time the fries were just perfect salted the service is slow than other chick-fil-a the ambiance was buck-cua-fect. read more

----::: Bring a jacket! Way too cold and breezy in dining areas. Think ecological. Such an energy waste. read more

Always good food, i can't say their parking situation is the easiest to navigate through, and sometimes you'll need some patience as they get your food ready, but they are friendly. I got my order wrong, but because of the mix up, they made me the right meal, and I also got to keep the wrong order for free!!! I highly recommend downloading their app, lets you order ahead of time. read more

Chick-fil-A - Fast Food Near Me - Surprise, Arizona

It was a simple order, a 12 piece nugget and a lemonade with Polynesian sauce. I got no sauce, how can I "dip my way to a delicious day" without sauce!! That was my first time at that location, just wanted to grab a quick bite for lunch and could not come back to get sauce. Not a good experience. read more

ALWAYS had a good experience here except for some reason as a door dasher this one girl held my door dash order which was 2 shakes. I came into the facility to ask if the order was ready. she mentioned it wasn't. It was very busy so I understood and took a seat. They started to hand out door dash orders and when I noticed they seemed to not be giving out anymore "ready" orders and 5 minutes have passed I asked again. This time the drinks had been sitting out and the shakes didn't look good quality or fresh and looked like they had been sitting out. I was really upset to see my order had been ready, sitting there for some time, held my order and it wasn't for me asking again if it was ready they wouldn't have announced it. The whole team saw me waiting as a dasher. When I asked them why were they holding it. They said it wasn't ready when it was clearly sitting out. I asked why was it back there when I asked for the order and not handed to me. The girl basically skipped me, held my order til they wanted to release to me. Very unprofessional to hold onto orders. I asked why would they hold onto my order they proceed to say it wasn't ready when the shakes looked like they have been sitting out. The guy rolled his eyes at me and looked at the other employees to laugh and roll their eyes as well which really pissed me off since I just want my door dash order and to leave, get the job done. Very disrespectful so I asked to speak with their manger where the girl proceeds to pull the manager to tell her side of the story. When I spoke to the manager she was young and didn't care at all. Didn't even say anything, just said ummm hmmmm and walked away. Very bad service, do better. read more

It's been well over a year since I last visited chick-fil-a. Partially cause this location had been closed and cause I felt the food service/portion was going down hill. The time away hasn't proved me wrong. I ordered the spicy chicken biscuit combo for curbside pick up. Pick up took a big longer than normal but the young lady that brought it out was super friendly and cheery. The biscuit was soft and yummy but the spicy chicken was sooo tiny! The hash browns were way undercooked and that was very disappointing and to top it off, the coke tasted was watered down, like it had sat in the cup for 20min...close to the time it took to get to my car. All that with the cost around $9. While I like chick-fil-a, I'm not one of those fanatics that will accept this regularly. I have a GC to use up and then I'll prolly take another break. With money being tough, it's not worth it for subpar food. read more

Chick-fil-A - Chick-fil-A Spicy Chicken Biscuit Hash Browns Coca-Cola - Fast Food Near Me - Surprise, Arizona

I have been to 8 states and so many chickfila's over the years that I can't count. This is the only one that does NOT offer free senior coffee. Will not ever return and let others know the chickfila down the road on W Bell is so much better. read more

The good thing about Chick-fil-A is that you will almost always get what you expect. Sure, every now and then your food may take forever, but the service is generally done well and with a smile and a "my pleasure". This location does a good job of keeping the restaurant clean and tidy. They just recently did a full remodel, but still has a similar vibe as previous. Overall, my go to for a spicy chicken sandwich. read more

I had made a mistake when ordering through the mobile app and when I got there, they went above and beyond to help me even though it was my fault. London, especially was very patient and knowledgeable and willing to go the extra mile to help. I always have great customer service at to this location, but today they really went that extra mile to help with my (embarrassing) mistake!! read more

We were hungry and it was high noon. No wonder we felt hungry! We all voted for Chick-Fil-A so drove in. The place was crowded as was the drive through. The line went fast with several staff taking orders. I ordered the #1 classic chicken sandwich with honey mustard sauce. Staff deliver your item with a smile. Such nice people. The chicken was freshly made with 2 pickles. I tossed the bread and ate the chicken. Good flavor and hot. I also tried a waffle fry but I prefer the regular fries. Staff will also be happy to refill your drink for you. Shared parking and free WiFi. read more

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So basically they got my order wrong after I said xyz. I typically don't have problems with my order so I drove off with the wrong sandwich. I drive back into the drive though after noticing the mistake and tell the person who took my order the error. She apologizes and says all is good, I try to give her the incorrect order but she says I can keep it out of courtesy for their error and they will make me the right order and that she will let them know. Of course when I get to the window she didn't let them know and i explain again the issue. The manager comes and snatches the bag of food and takes my correct order. I typically don't have a problem with errors like this, I understand their job can be stressful, it just the whole interaction was sort of passive agressive considering it was their error and miscommunication. read more

Been a neighborhood location for our family since 2019, but not sure if under new management/ownership. Please train your staff on responding to customers with better courtesy. Super dissatisfied, as this was the better location of the franchises in town read more

Always good and fresh food. My usual order is chicken tenders and a fruit cup. I love that the fruit is fresh and cold. Clean facilities and very nice associates to serve you. read more

Fast, good service, always have a kind dining room attendant willing to refill your drink or clean up your kids messes. And of course the food is the best! read more

Chick-fil-A - Taking my kids to chick fil a - Fast Food Near Me - Surprise, Arizona

Went there on 12/17/25 and ordered Mac n cheese, and grilled nuggets a lemonade and some buffalo sauce. Went home to make a bowl and half way through the meal I found a super long hair in my food. Not cool dude. read more

Terrible service they don't have any chicken sandwiches in the morning that don't have biscuit on. It can't get chicken noodle soup in the mornings. Service was really slow a huge drive-through that backs up. read more

Always great food and staff thanks for keeping it so clean ! From the order to the food delivery it's was perfect

I would love to give a no Star but Yelp requires me to pick one. This was my second time I have gone to chick-fil-A . I ordered a grilled chicken sandwich meal changed up the drink to a strawberry shake. $15. What a rip off! Dry piece of chicken with lettuce. Waffle fries. that were super cold and gross. then I was ready for my shake! I take a sip and of course no strawberry . Went back and found out only thing they did was squirt strawberry flavor in. I could do that- I am being kind with my words! But this is the worst place! Now I know for sure I will never be back! I really need to get a picture of my food to post with my reviews! I can kick myself for spending that much money on crappy food! read more

Fast and friendly. Ever since covid it Chick- Fil-A has become a hot spot. Today Myron was friendly and professional helping us with our order. I have a soft spot for their waffle fries. The remodeling is done. Haven't been inside yet. Thr parking lot is a little tricky. The main entrance will take you to the parking lot for dining in. Thr entrance just east of that takes you to the double lines for the drive through. read more

Chick-fil-A - Fast Food Near Me - Surprise, Arizona

Food was not up to Chick-fil-A standards. Food was greasy. The biscuit on the chicken biscuit was stale. I ended up throwing it away due to the biscuit being that stale. Chicken itself was on the small size, even for the breakfast portion. It also wasn't very warm. Hash browns were hot. They were lightly crisp on the outside, and soft on the inside. Eggwhite grill was sad. Egg and chicken weren't warm enough. They barely started to melt the cheese. Char on the grilled chicken was more like the chicken had been rolled in what had been scraped off the grill. Fruit cup was filled. The sandwiches were terrible, the sides were good. This is the only location that has ever said they can't also prepare lunch items at breakfast time. We usually have one person in our family who wants lunch at breakfast. Other locations say that it is a longer wait time. This isn't a problem, since we are eating in. Here they flat out won't do it. While it looked like a Chick-fil-A, food and service made me feel like I was someplace else. read more

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can someone tell that one dude to calm down??!!?!? like i was trying to redeem a code and bro kept getting pissed at me because i didn't know how to and then just left with an attitude! Like im sorry i can't pull up my rewards in like 3 milliseconds!!! but thank you to Meredith who helped me!! Also cookie was great!! read more

First off the remodel is beautiful! I placed a mobile order for dine in and it took about 10ish minutes once I got there to receive it which was great cause my kids got to play on the playground while I waited. The staff was superb with their friendliness however, I did find a hair in my food. I looked over and no one is wearing hairnets...honestly, any one who is preparing food should be wearing a hairnet for this exact reason. I don't like confrontation so I didn't say anything but they could prevent this with hairnets. Other than that it was a pleasant experience and we all enjoyed our food. read more

CFA really needs to think about where they place their buildings because parking and getting to a curbside spot is insane. You can't have a short drive thru line or small parking lot that blocks the flow of traffic. It's dangerous and can cause accidents. I was waiting to turn left Into the parking lot and was blocking people behind me from moving so they were going around me and almost hit people that were turning right out of the lot. Fix it or get people out to usher traffic. Grrrr. It's just chicken people! read more

Visited this location today for lunch and usually everything is great. However, ordered the Grilled Chicken Club and a SunJoy with a chocolate chip cookie. The cookie was so hard, I thought I may have needed to visit the dentist. One of the workers came by and I asked if there was a reason the cookies were baked too long and she said she didn't know. My husband ordered one as well and usually asks to speak with a manager whether good or bad, but decided not to. But I thought since we've visited before, having had good service, we probably should mention it. The renovations are great being as they've extended the seating areas. read more

While I was in the drive-thru ordering my food, I had a phone call with some disturbing news that left me in tears. As I was pulling forward to pay my bill the young girl taking the money asked me if I was ok. I said yes thank you. When my food came out to me they handed me a total refund for my order and asked me to be safe driving and that dinner was on them. I was in shock and did not know what to say except for the obvious thank you so much. I asked the managers name and was told it was Caitlin. I have never experienced such compassion from anyone in the work field let alone in a drive-thru at a fast food place. Caitlin and your crew, I thank you from the bottom of my heart for your kindness and your generosity! read more

customer service was HORRIBLE the cashier was very rude, she charged me for every individual item instead of a meal, and she did not give good customer service. The cashier's name is Gretchen. the food was good they got everything right pretty fast. read more

This drive thru is a mess. The management could care-less about our experience. I was moved out of the way not once but twice only for me to get $23 worth of COLD food. I should never leave a drive thru feeling like I was an inconvenience and just a number. You all want my money but don't want to provide a service. I don't care how "nice" you all are. If you can't identify a problem with service then what am I coming here for? I will never go here again. read more

Chick-fil-A - $23 of cold food - Fast Food Near Me - Surprise, Arizona

Chick fil a is always good. This particular location was so busy that we went inside and ordered on the app rather than wait in the drive thru line. That was a mistake. It took probably 20 minutes for our food to come out which was very disappointing. Other than that though, it's perfect! I mean, it's Chick Fil A. Fresh and hot fries, delicious chicken sammies, and the ever dank CFA Sauce. They can do no wrong. read more

Chick-fil-A - Fast Food Near Me - Surprise, Arizona

This location needs experienced staff. The workers are young sbdc not interested in delivering a good food. Our food was really a miss. It was just sad altogether. The patty was a salty bland round chicken. The shake was very good though. I hope this branch gets better management because this eas my first taste of chick fillet and it eas extremely disappointing. Mera's Tip: have a milkshake read more

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7 months later and these people still won't give you a whole order of fries. I reported this location to corporate to see about getting this issue fixed. I wish this operator would sell this location and give it to someone who actually knows what their doing. Just go to Arrowhead mall location. Forget this cheap operators location read more

We are not fast-food fans, especially drive through. Yesterday we were on a tight schedule and were hungry, did the drive through at this location. First, the two ladies that greeted us (not yelling into a box), both had smiles, you could understand them (no turbo talk or language issues), took our order, asked we wanted extra sauce and described the options, repeated our orders back and took the payment. When we got up to the food delivery area, a pleasant man greeted us and handed us our beverages and said the sandwiches would be right out. The sandwiches were DELICIOUS. The buns were fresh, not soggy (like they had been sitting in a warmer for a long time), the grilled chicken was warm and moist, the sauce was good, the lettuce fresh. We will be back. read more

I'm very glad this chick fil a is here. Chick fil a has some of the best fast food in the country. Something so simple. A breaded and pressure cooked chicken breast filet on a toasted buttered bun with two slices of pickles. Often imitated but never duplicated. The chicken noodle soup is made in house and you can tell by the taste, it's that good. Fantastic lemonade as well. I don't really get sides here very often but I do enjoy their nuggets. Nobody else offers whole chicken nuggets. Just processed and pressed. Not here though! Nuggets are real chicken. And, while everyone gets anxiety over McDonald's Szechuan sauce, chick fil a has Polynesian. Every day. I miss their lemon nilla wafer pies though. Those were amazing. read more

Chick-fil-A - 12 piece nuggets - Fast Food Near Me - Surprise, Arizona

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Unprofessional rude staff! Spend more time gossiping than working stay clear! Very untrustworthy and are willing to scam you every chance they can get don't support this nonsense. Support independent businesses who care about the customer and there partnered affiliated I.E DoorDash, Uber Eats. read more

CHICK-FIL-FAIL Just went thru drive thru. First the staff is always friendly and courteous. The major problem Is bringing your order early with cars ahead of you in line. Tonight placed the order over $27.00 frozen drinks and hot food with 6 cars ahead. No Where to go watching the drinks melt and food grow cold. THIS IS NOT GOOD SERVICE. Chick-fil -A get your act together. Keep my order hot until I reach the window and make my drinks when I'm arriving. read more