Today is our wedding anniversary and we decided to do lunch at Panera in Surprise, Arizona. We were greeted at the door by the assistant manager, who welcomed us with a huge smile and a big welcome! Susan, the General Manager, welcomed us at the register. We ordered the You Pick Two: Chicken Cranberry Salad sandwich with Mac & Cheese; the Grilled Chicken BLT with Avocado with Mac & Cheese; a bowl of the Rustic Potato Soup, and two large drinks. Both meals, bowl of soup, and drinks were affordably priced. It was easy to find seating and we found a comfortable well lit table for two in their spacious dining room. There was practically no wait for the food and the district manager (who was visiting this restaurant for a day) helped me bring food to the table. The food was incredible! It was warm and flavorful. The texture was perfect! We learned a small hack to butter, our baguettes and dip them into the rustic potato soup. One of them were can express the taste: phenomenal! We have visited this restaurant in the past for lunch as we can afford to, and we have never been disappointed. We are so grateful that this location has not increased prices, decrease quality, or sacrifice portion size for the price we pay of the register. The staff is absolutely amazing! Words feel like it's a home away from home with good people and quality food. I have to admit that I have passed on the surveys sent to me by Panera in the past, but just felt lead to give overdue praise and credit where it's deserved. Thank you, Panera for making our 30th wedding anniversary lunch a wonderful and heartwarming experience! read more

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Once again in our search to find things edible, we decieded to try Panera. What could possibly go wrong. Well, wifeys grilled sandwich wasn't grilled and the crust was unbreakable. Her tomato soup tasted "like hot catsup", Yum. Pops' cheese steak had a slice of steak on it, and so much fixins' and aioli mayo that attempting to bite through the granite like roll most everything on the sandwich ended up on the plate. Oh, and my soup after correcting the wrong one ( they gave me onion instead of potato) after arguing with me over what I ordered tasted like flour and water with a few pieces of potato. And of course let's not forget the coup de grace, the stale cookie and my asphalt like chocolate croissant, oh boy. Most everything we ordered stayed right there on the table, as a silent 'peaceful' protest. When does this place go under? read more

Panera flavors are consistently good. I did the Pick 2 and a drink. I got a cookie for 50 off. I love the chicken and wild rice soup. The chicken avocado on ciabatta was tasty. I do miss the heartier portions. I am a fan of their lemonades and green teas. read more

Panera Bread - Chicken wild rice soup - Sandwiches Near Me - Surprise, Arizona

If you ever look at my reviews, I have been a customer of Panera Bread for many years and there were times when they dropped the ball. I will say that their management has always contacted me and on several times they have offered to make things right. I always decline any compensation, because I want to be honest about the service I receive. On Saturday, May 9th I wanted to try out the new menu at the Bell Rd. Panera where I frequent often. The service and food were absolutely spot on. The restaurant was clean, the food was prepared quickly and the employees very attentive and friendly. I attached a photo of my sandwich and I have to say that it was probably the BEST sandwich I've ever had at Panera Bread. I think it's called the Italiano Sandwich. It was prepared as I asked, and it was delicious. Overall, my dinner was the best I've had in a long time and wanted to share. Whatever the managers or GM is doing for the two surprise stores is definitely working and it shows. Thank you and a big five stars for this dinner out! read more

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I was pleasantly " Surprise..d" to find a Drive Thru ( photo)at the Panera in " Surprise" Az. I was also surprised as I read the multiple 1 and 2 star reviews from January 2025 and 2024 slamming this location and the staff. My experience was 5 Star worthy and just all around superb: 1) Immaculate restaurant 2) My bagel was hot and great. Lexi gave me my coffee cup in 2.8 seconds plus ample butters( 6 maybe or 7) for my Gavone ass without fussing.l 3) The coffee ( dark roast) was fresh, strong and hot. 4) All cream options were full or almost and had the hour checked stamp on them. 5) The team was quick. I ordered on the computer by the entrance and they got to it pronto. I saw the orders before mine go to ready status in no time. 6) I heard the awesome Lexi again up front answer the phone and she was professional, polite and efficient. 7) I saw the kitchen staff smiling, having fun and kicking butt as they moved quickly. 8) Loads of parking. 9) Open at 6 am( beautiful for us East Coast bums who are up at 4 am). 10) The rest room was clean, smelled good and had ample paper products. Hey this Surprise and Sun City West in Arizona where the majority of residents are retirees and older( 60 +++) and they drive their golf carts at 15 mph in the middle lane in traffic on a busy main road. However, this Panera has not adapted to their speed and attitude. Love this location. read more

Love stopping at this place for breakfast. The service is quick, cashier was pleasant. Food is always good. No gloves on person prepping my food. Isn't this required? read more

Ordered 3 dozen mini chocolate chip cookies online through their catering site and picked them up a few hours later. Called to see if I could get them early and spoke with Treasure. She was very friendly and told me to get them whenever. I didn't realize they come prepackaged but they are the ideal snack size and so good! Crispy on the edges, soft & chewy inside. read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

I came into this location to redeem my free dessert which anyone can get when you sign up via their app or website. The location is located on busy street next to a lot of businesses such as Red Robin, Kohls, Jersey Mikes & more. I was greeted by a friendly lady at the register & she was able to pull up my reward via my phone number. I selected their vanilla cinnamon roll & it was delicious. This location is huge, clean, lots of seating, drink selections, food & more. read more

Panera Bread - Sandwiches Near Me - Surprise, Arizona

They do a good job for a chain sandwhich shop. Really sad that it's hard to find a small ma and pop place with home made bread. My fav place closed :-( read more

They do not have enough help to clean the tables. Bring your own cleaning supplies. Waited at the cash register to order, and waited etc. A sassy little service person with attitude said to use the he kiosk or wait a few more minutes. We left! I I don't need that kind of attitude in my life with so many other places available. Focusing on quality, clean ingredients in a warm and welcoming environment. Panera is crafting a menu of soups, salads and sandwiches that we are proud to feed our families and etc of B/S. They haven't changed. read more

Panera Bread - All cleaned up waiting for a crowd. - Sandwiches Near Me - Surprise, Arizona

The sandwiches get a 5. The 1 star is for the attitude of the staff. I had a nice experience with the person that took my order. After that all down hill. I never heard if my order was ready. I checked the area where they put the bags and it was empty. They have a screen that says which orders are ready. Mine was ready but not in the bins. I went up to the counter and 4 girls were talking completely ignoring me. Even the person was there with the head piece on. They all walked away with the last one asking me what I needed. One of them looked at me and smiles and walked away. I almost asked to speak to the manager. I quit leaving tips for these types of places. They get paid enough. read more

Normally I would be very happy with this place but today was not good. My avo egg white sandwich had a bottom bun that was so soggy I had to turn it upside down to even eat it. Maybe if they had buzzed me( which they did not) it may not have been soggy. read more

Couldn't be less impressed. Stale chips. Almost freezing cold Mac and cheese. Ordered a sandwich with aoli sauce and got barely any. Maybe half an ounce of beef on the cheese steak. Panera is normally mediocre but this deserves its own damn category. read more

I think I've been to every location. I joined sip club which saves you tons. Don't think I can eat fast food after eating here.

As a vegetarian it can be hard to find a local restaurant to enjoy a meal at. I ordered a veggie sandwich today and it was amazing. I called and let the manager, Theresa, know to please say thank you to the chef today. The only time I eat bread is when I have a Panera sandwich, so delicious and fresh. So often we are quick to complain when we feel something should have been better. Well, let's also celebrate when something is better. Thank you Surprise Panera Team. read more

Panera Bread - Delicious veggie sandwich - Sandwiches Near Me - Surprise, Arizona

Your price is way too much. A grill cheese and soup for 2 is $31.00. That is out of line.

I ordered a grill cheese sandwich with a cup of tomato soup. It was a double order and when the waitress told me $31.00, I nearly fainted. I told her that was ridiculous. She agreed. That is my last time going there. read more

I had not been in for awhile and had the chance so I did. First thing I noticed was they now open at 6:30 am and not 7:00 am ---Pre-covid was 6:00 am. Service was still good as far as I am concerned and I was extremely happy they were still offering the Tabasco packets for use with sandwiches. This day I just had Coffee and a sausage Brioche breakfast sandwich and I was very happy. read more

Chicken noodle soup is great. We have ordered it twice. Bagels are good as well. Always used the drive through and service was great

The first pic is a 'half' sandwich at Panera. $6 and this is how much dressing you get for a whole salad. I had to ask twice for more than what amounts to a tablespoon of dressing. I had to complain to the manager before they corrected the half sandwich and the last photo IS the correction. Paid $38 for this trash. I miss Paradise. This is my last time eating at any Panera. read more

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Stale food and served it cold! I have not been in a while and no need to go back. Wasted 33 spent. Disappointed. Not to mention served a bottom of a bun in place of a baguette for my soup. Poor service! read more

Not really happy after most recent order. You pay a darn good amount for a sandwich and well... Look, I am not unreasonable. I know it is never going to look like it does in the picture, but the Turkey Bacon Bravo sandwich I got had bacon bits on it, not even a full strip of bacon. Probably not going back after this. read more

Panera Bread - Bacon bits? Menu shows bacon strips. Not cool Panera.... - Sandwiches Near Me - Surprise, Arizona

Grilled cheese is half grilled and not on the bread that I asked for. Soup is small and overpriced. Can find better quality for the price elsewhere. This is not the first time things like this happen. read more

Panera Bread - Have grilled cheese?!? - Sandwiches Near Me - Surprise, Arizona

Panera is one of my go to "Office on the Run" spots. I can stop in, grab a coffee and a croissant, and settle in to a table to get some work done or even take a Zoom meeting. This location is perfect for this purpose with outlets at almost every table and a big enough dining room that I can always find an open table where I can spread out and not bother other guests. The team is always friendly, the young lady who helped me today even brought my order to the table when she saw that I was busy. My only possible complaint is that the cold brew coffee is way too strong. I usually end up dumping half and adding water to weaken it, but that's a small price to pay for the convenience they offer. read more

Rip off. Half sandwich is like 1/3 not half. Same is true of salad. Awful and service is pitiful. Won't go again.

We were fans of Panera in Minneapolis, MN, so go there now. Unfortunately, the menu has changed and is not as tasty as it was. The new salads are not as good as the previous menu, sugar cookies always in short supply, lettuce is often wilted, dressings are sometimes not applied, dishes are at times not clean and did away with mixed on-site chocolate milk. Attention to detail is sloppy to say the least-always short on napkins, coffee dispensers are not kept filled, creamers are often low or not there at all. we've noticed customers are fewer then earlier. Staff are friendly, but too many new replacements not up to par. Basically, it's a fine restaurant but management keeps lowering standards. Needs tweaking for a five-star grading. I would pay more for better food and service. read more

I truly go back & forth. The customer service is nice except for the part where pieces of my order are missing & I have to return. I would return but I am now on high alert to check everything before I leave the store. read more

Panera Bread - Order up :) - Sandwiches Near Me - Surprise, Arizona

Coffee bar was filthy and not stocked. The first two tables where I sat down were not clean. Carpets were poorly vacuumed.

Apparently Panera can't make a simple hot vanilla latte? But they can miraculously make a simple hot vanilla cappuccino? read more

Panera Bread - I was also told that on the app it's shown as an iced latte only....does that look like an iced latte to you? - Sandwiches Near Me - Surprise, Arizona

There are many great things about Panera. One of The great thing about Panera is very friendly and kind ambience and staff. For example, Madison is one of the kind staff who always checks on each table to make sure everyone is happy. I commonly see the managers keep checking on customers. I usually come to eat, drink and study for hours. I sometimes get a sampler of homemade cookies. People here are so welcoming. Highly recommended for group gatherings, study, casual friends gathering and casual parties. , read more

Haven't been to Panera but once since they took over. You think of bread, which may leave you thinking it's probably not gluten friendly, but his is not the case. My husband and I were craving something healthy and light for dinner. Panera popped into mind so we checked out the website. It is so easy to maneuver through and customize your order by adding or removing ingredients, and you are able to choose whether you want no, light, extra, or sauces or dressing on the side. It was transparent and easy to find their gluten free options which is awesome! I placed our order online as a guest and paid. This location offers rapid pick up. We headed on our way. Our order was ready in less than 15 minutes. The location was clean. It was easy to locate our order in the rapid pick up cubby. It came in a large sealed bag with our drinking cup beside. Around the corner is where you fill up the cups before you leave. Our order was perfect and came with napkins and proper dinnerware. My husband ordered the Chipotle Chicken Avocado Melt which was filled with smokey chicken. He really enjoyed it. I picked the Southwest Chile Lime Ranch Salad with Chicken. I was so happy it was just over 10.00 and loaded with chicken and flavor in every bite! We added a couple of blood orange lemonades to share with the kiddos. Their drinks taste fresh and not too sweet. It was a flawless experience from start to finish. They hit it out of the park! read more

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Panera is a fail for me. For the price paid for food here there is not much value. Came in with my mother the other day and two cups of soup two half sandwiches and two ice tea, over 35 bucks? Ok. That doesn't sound to outrageous but we both left hungry. Even though my lunch was mostly bread. Still hungry. A cup of tomato soup in a hollow bread bowl with mushy croutons and a half grilled cheese and 1/2 strip of bacon (they forgot the tomato) and a stale baguette. 10.88. This visit reminded me of why I miss paradise bakery so much. It was a sad day when this change happened. And don't try to tell me "it's the same" because it isn't. Anyone who says that heard someone else say that and neither have ever been to a paradise bakery. Period. If it weren't for the free WiFi I doubt this place would have much business. read more

I should have looked at the reviews before i put in a big order here- for an important meeting. Ordered the day before to assure it would be ready on time. I had two orders, and one of them was placed hours prior the day of, the other one ordered the day before. I arrived 10 minutes early, in which i waited 20 minutes. Several orders placed after mine were called to the counter. When my name was called she said "you have two orders, here is one bag, here is the other" assuming she meant, there are my two orders. I got to my meeting and realized half of the food was missing, i would have checked if i already wasn't running late due to their running behind. When i called to address the situation, she said oh we made your other order about 15 minutes later- tried to blame it on me. No accountability or customer service. Said i could come pick it back up. then when i arrived back to pick up, there was no parking so i went through the drive through, and she couldn't find my name. Had to explain the situation, then i finally got my order. Things happen, but the fact that there was absolutely no accountability was really upsetting. read more

Ordered a simple You Pick Two order for a 5pm pickup. Salad was good, but one look at the sandwich and I knew something had gone wrong. They told me when I picked the order up that they were out of the bread they use on the Chipotle Chicken Avocado Melt, and had to use white bread-did not give me a 2nd choice. They also were out of bagettes and added an apple-no big deal on that. When I got home I opened the sandwich and saw a bagel. I looked at the label and saw that it was something called a Frontega Chicken. However it wasn't on Black Pepper Focaccia, but on a bagel. It also had no tomato, 2 tiny pieces of basil, a couple of onions that I could not tell were red onions, and some chicken and cheese. Definitely anemic compared to the picture on their website! This was something you might find in a convenience store. So why should I go back to Panera? read more

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I took my older friend like a mother to me to this location I bragged about how wonderful the sandwiches were and she was overwhelmed by all the choices I know I like turkey, avocado cheese, lettuce, etc. on a nice crusty French roll but the girl there said they didn't have any French rolls and she gave me ciabatta so my friend I will call her " Lynn" to maintain her privacy ask for the same thing I got as we went to find a seat with our coaster waiting to light up I glanced over at a man eating a wonderful long French bread baguette sandwich and he had soup so therefore I was totally excited. The lights on the coaster went off I go to get my sandwich and look what I got, this is both of our sandwiches. The bread was dry those an awful sand it look like something you get at Walmart I felt so bad because she wanted to pay for meal she insisted and both sandwiches came to $30 so $15 a sandwich with a handful of chips and a tiny bag you see I haven't been to Panera in a while, I was embarrassed it was awful. I didn't want to mess up the lunch by going up to the front and asking for a refund. My friend "Lynn" is over 70 years old. I knew she needed to eat when we were finished I took her to Trader Joe's. I bought sandwich fixings and I made my own sandwich as soon as I got home!!!!!!disappointed in Panera!!!!!! read more

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Great food, was in yesterday morning wanting to forget my problems and this place always does just that. I love eating my soup and sandwiches in your lobby! Always makes my day to come here. There is this really nice young man that always treats me like a princess read more

My husband and I went to Panera to grab soup and I wanted a grilled cheese sandwich. A grilled cheese sandwich usually means it actually touched a grill and is toasted in both sides. What I got was a two pieces of bread with cheese I. The middle that was warm. So, I guess their version of a grilled cheese sandwich is to put the cheese inside of the bread and then microwave it. read more

Panera Bread - Classic Grilled Cheese Sandwich - Sandwiches Near Me - Surprise, Arizona

I was super disappointed today with Panera... I drove up there- intending to use the drive thru and the light was on, but the girl on the other end said, "We're short staffed, so the drive thru is closed but you can come inside." Bummer- ok, not my plan but I can do that. (BTW - why not put a sign up? Turn off the light?) It was a downhill visit from there- Kiosk ordering (I had no idea what I was doing) & 1/2 of the items were sold out. There were pagers next to the kiosk that I took one for my order- but apparently didn't need one for To-Go orders (no indication and no receipt to tell me what to do). Wait in a nearly empty restaurant. Manager wandering around- saw my pager didn't say anything. Finally I go up to the ordering station to realize my food was done and had been done for awhile. No page. I said something and the manger was very snippy with me saying "you didn't need that thingy." Really? You don't say? This restaurant was NOT busy enough to shut down the drive thru. And the manager was not busy enough to see me sitting there with a pager and no meals waiting to go out to dine in. I will NOT be returning to this particular location. read more

Found someone's nasty ass hair in my sandwich, instantly threw it away and wasn't even able to take a bite. Ps. When throwing away sandwich was COLD! read more

This is the last chance I gave this Panera location. Tonight upon arriving to pick up a online order the young male that was working about 7 PM today's date September 14. He's very cocky rude lazy unmotivated definitely not the typical friendly Panera employee. Rolling his eyes at customers, complaining that he is taking too many steps from the drive-through to the kitchen to the front so customers can hear. There's plenty of people that would appreciate a job at Panera. He's definitely not the person and management should seriously consider not keeping someone like that or retraining him. If management is wondering which employee I'm talking about it's the skinny male that wears glasses that worked September 14. read more