Matthew K. Was the best server I've ever encountered he's the reason I gave 5 stars would give 10 if I could outstanding customer service

We go to this OG a lot! The food is always good but the reason we keep coming back.....it's for the amazing service! Every waiter or waitress has the greatest attitude and always on top of their game except for today.......we had a waiter that was new and things were a little slow at a slow time of the day. That's ok, we've all been new but what stands out is we had Steph (a restaurant lead) come over, acknowledged that we were regulars and made sure things were back on track! Steph is one of those people that go above and beyond, and is always so pleasant and kind! Again, she's part of the reason we go back! If you have not eaten at this OG, absolutely give it a try! Thank you Steph for turning our dining experience pleasant once again! Your kindness means so much! read more

If you crave soup, Olive Garden does it for me! Unlimited breadsticks and I just ask them to pack up my entree to take home. Pasta Fagioli: ground meat and beats with bits of macaroni pasta. Hearty and full of fiber with a tomato base. This bowl had a spicy kick. Zuppa Toscana: Tuscan Sausage soup. Love the kale and potatoes. It's on the brothy side but still, yum. Chicken and Gnocchi: creamy chicken soup with spinach and those delicious gnocchi potato balls. Thank you, Jordan for the lovely service. read more

i went with my friends today ( 9/15/2026 @ 5pm ) and our server, Adam, was the most miserable human to have ever served me at this establishment. it felt as though he did not want to be there or offer us the hospitality we usually get. as we eat, my friend notices a huge black bug in her soup. absolutely AWFUL!! so when we called for a manager and told her our discrepancies. she asked us if we "watched the bug fly in" and blamed this entire ordeal on us. we did not get an apology and we got the soup taken back. i never want to eat here again. Literally 0 stars. :/ read more

My family/friends and I had a birthday celebration there today. The "one staff member" who made our visit outstanding was Morgan. She was exceptional in how she selected a great table for our large party, made sure we had everything we needed for a great party, made excellent recommendations, Anticipated our needs, was so pleasant and kind to everyone and went above and beyond to provide the best customer service I have experienced in over 10 years and I frequent restaurants a lot. Morgan is extraordinary and the Olive Garden is so fortunate to have her on their team. ThANK YOU Morgan! You are the best! We appreciate you in all ways. read more

Olive Garden - Our birthday crew on Saturday. - Italian Near Me - Surprise, Arizona

People are always so quick to put down the food from Olive Garden. They never claim to be an Italian restaurant, they never claimed to be old world authentic. I have had nothing but good experiences when I've eaten here. The food is good, and filling for a decent price. I don't expect it to be like my Nonna's cooking. The people working there are friendly, their takeout is always hot and I've never had any reason to complain. I like their food, and of course, their breadsticks are always a favorite of ours. read more

Don't ever order anything from online from Olive Garden surprise grand avenue Hour and a half later I had to call to get the restaurant. When you call there, you get a blah blah blah on their recording. Finally reached somebody on the line and I was told that they don't have my order . Then they had somebody call me and say that they're online site doesn't work well I said thank you very much. I'll never order it again. read more

The service was incredible! Our server, Corey, was very attentive and professional. He made us feel welcome, answered any questions we had and checked on us frequently in case we needed anything. The ambiance was clean and inviting. The food was good. The fettuccine Alfredo needs extra sauce when you order it or it's dry. The lasagna fritta was our favorite as it was loaded with flavor and super crispy! The cheese ravioli was decent. Overall 4/5 star experience. read more

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Me and girlfriend went there to share the unlimited soup and salad, as we both only use the soup as dipping for our breadsticks and neither of us were very hungry. The server was very passive aggressive, telling us we cannot share it unless we pay for refills, which we said was completely fine. Even though we agreed, she made her manager come over to our table and explain to us yet again that we cannot get free refills on our unlimited soup. Even though she said we still got free breadsticks, she only gave us 2 trays, with only 3 and 2 breadsticks in them. The service was overall disappointing and we felt very upset after our server made us feel stupid and the manager would not listen to us when we said we are willing to pay for refills. read more

Our server Christie M gave us excellent customer service. Made sure our drinls were full and we had all we needed. Food was great. Hot and delicious. It was one of our partys birthdays and the server made it special. Highly recomended. read more

Olive Garden - Dessert - Italian Near Me - Surprise, Arizona

Would not accet BofA credit cards. Tryed mine and my wifes and neither has a balance. Ordered twice about 10 days apart and neither would work so we switched to doordash one time and the next switched to a Chase card and it worked. Apparently don't accept BofA but should make that known. read more

The soup was so runny and not creamy at all didn't give me my salad or other plates then waiters and manager were rude and would walk away.

Very disappointed.. No bread because the didn't have a bread maker that's what the waiter said. My husband ordered a beer and they forgot to bring it until he was almost done eating . I had to eat my lasagna without bread and the bread is my favorite. We won't be coming to the location anymore.. Very bad service read more

I called last minute and spoke with Lee, who helped me to order 4 bottles of champagne to be sent to my friends sons after wedding dinner as a surprise toast for the couple and wedding party! Lee went above and beyond to help not only me on the phone from Seattle but the wedding party with all the small details to make their reception dinner special. Outstanding professionalism, customer service and attention to detail! Lee is an asset to your company! THANKS LEE!!! read more

Amazing service and staff. Each visit is consistent, I have had no bad experiences with this location. Strong and tasty drinks read more

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We go here regularly, and it's always good. Hayden was our server tonight--very nice he and answered a few qurstions about the specials--my friend and I each had the steak and shrimp bucatini--delicious. Also had a pitcher of warermelon sangria--very good on a warm day. Nice place where you can hear your dinner partner's voice in a pleasant atmosphere. read more

So we decided on Olive Garden for dinner tonight after a long day working on the house. Everybody loves manicotti, right? Except when there's hardly any sauce on it and the pasta is like a rock. Oh yeah and room temperature to boot. Speaking of dry and room temp the three hockey pucks, AKA meat balls. No sauce, no fooling. Wifey's chicken Marsala pretty good, mashed potatoes ICE COLD. Soups were good and very warm. I WANT MY MONEY BACK!!! Pretty sure that will never happen but, this establishment will never get a nickel from me again. read more

My husband and I went to Olive Garden for an early lunch. I ordered the Gnocchi soup and was very disappointed. It was really watered down, not creamy and tasty like it should be. Food was good, no complaints there and our server Adrien W, was very accommodating. Please stop watering down the soup!!! Thank you. read more

Put in a $70 DoorDash order for Olive Garden. The spaghetti was barely sauced and there was absolutely 0 gnocchi in the chicken gnocchi soup, just broth. I even put a note on the order to make sure there was gnocchi because this happened last time as well. You can't tell me as someone pouring soup into a bowl you don't notice only liquid being transferred. At least they're consistent with the disappointing quality. read more

potato sausage soup, ravioli, chx parmigiana all delish. Matthew was a wonderful server, ambiance is always nice. no wait time

Great service Huge portions. Unable to complete the food. Unlimited bread rolls. Great affordable food read more

Olive Garden - Great Deal - Italian Near Me - Surprise, Arizona

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Used to be one of my go-to places for lunch. I just don't come anymore. 3 times in a row, I have gotten terrible service and subpar food. I emailed corporate and spoke to the manager. They tried to make it right and paid for my next meal. The next time I come I get the same terrible experience. We came right at open and it was very empty. My first order of soup took over 20 minutes, and then my refills took over 15 minutes. We ended up being at the restaurant for over an hour and a half, and it wasn't because we sat and talked. It was simply because service was so slow. The soup he did bring out was all broth and no meat. For a restaurant that probably does 2 million alone in soup sales, they seem to have forgotten how to do it. I apologize if I sound salty, but ultimately, I used to love this place, and now I simply have checked it off my list, and if in the area, go to Del Taco or Chick-fil-A. Edit, I appreciate the guest services reaching out, but I don't need follow up with me, just please address internally with the location. read more

This was our first visit to this location. Its a good one (one of the better Olive Gardens). Clean, well maintained and friendly staff. Yep, we had the soup, salad and breadsticks. And, it was just what you'd expect, no disappointments. Some Olive Gardens you'll not go back to, but this one is a keeper. read more

We got to the restaurant around 4:30pm, there was small line to check in for a table but Lawanda had it all under control! She was managing the front like a champ! We appreciated her great smile, she walked us to our table in the bar and wiped our table down again just to make sure it was clean! Isaac was our waiter and he was fantastic! So friendly and very attentive. We wanted for nothing! (I even got extra pepperocinis that I asked for). David was bartending but also helped with our table and he was so nice! What a great sense of humor!! What a great team!!! Food was delicious and came out hot and fast. Excellent service!!!! read more

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Ordered take out and food was well prepared and good. Brought it right out to the car on time. Great service.

Completely unacceptable. We place a family order to takeout. And you forget all of the breadsticks. We go out of our way to come to you. It takes us at least a 25 minute drive to get there and then a 25 minute plus drive to get back. Do better next time. This is even if I go back to you.!!!!! read more

Hubby and I were craving their famous salad & breadsticks. And they did not disappoint! Our first time at this location and I was pleasantly surprised by the decor and "Italian" themed ambiance. Busy Saturday around 6:30 but we were sat immediately by a friendly lady at the front. Our server greeted us within a few minutes, took our drink orders and returned with the prized bread & fresh salad. I'm not into pasta but love their soups. I started with a bowl of the Zuppa Toscana. It was so delicious and satisfying. Hubby ordered a cheese ravioli with shrimp dish and said it was also great. We were sent home with breadsticks, more soup, the hubby's leftovers AND far too many chocolate mints. No complaints here though. Overall an amazing deal for two meals each! We'll return for sure! read more

Olive Garden - Zoopa soup. So good! - Italian Near Me - Surprise, Arizona

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Attended a birthday party on 1/10/26 at this location and the food was excellent to top it off the service was superb! Morgan was our server and she was attentive, pleasant and ever so helpful! Morgan gets 5 stars...I would give her 10 stars if I could!!!! Thanks Morgan! read more

Went in for dinner with parents. Food took over a hour to get out. One dinner was wrong the second was miniature portion and wrong sauce. Soup was just broth no substance to it. Just bad service and bad food all around. read more

Great service and food. Our server was attentive and wonderful. Always checking to see if we needed anything.

Came here once and got pretty sick when I left. Figured ok maybe it was the food maybe not, so I give them another chance tonight and wow! The Hostess is soo rude. First, she makes us wait and seats every other party as they walk in (we did not have some 6 or more large party), then she calls us but just to ask if we can sit on the patio (by ourselves in the warm "Phoenix" evening). I mean I guess but you aren't even that busy why are WE sitting outside. We are hungry so we do it. We wait 15 min and no one has even come out to introduce themselves, get us a drink. So I walk in and just ask the hostess if there's any server that is working the patio (I mean we are alone on the patio and so maybe they forgot to even tell a waiter someone is out here). She doesn't say oh sorry we are a bit busy but I'll get someone right away, or any version of that. She just says "ya"! And looks at me with an attitude. So I asked if she knew how long it would be. And again just "ya they'll be out there!" Her attitude grows. I was just gonna go back to my seat but im just very frustrated by her rudeness. So I say. "Do you know if it will be 20 min or longer, or anything other than just "ya"? She says "ya I'll go tell them!" This time she's YELLING at me. I just go back to my seat and we still wait at least 5-6 more min. Over 20 min total and finally a waiter comes out. At this point it's hard to even want to order because I've worked in food and people can do aweful things to food I've seen it. And I have my daughters. So I at least want to be friendly with the waiter, but I did say we waited a while so we are ready to order. He was very nice. He earns the 1 star for the restaurant. I love olive gardens good so I give it a 2nd star, even though some food was wrong and had to be fixed. But that hostess was so nasty and we were shoved out to eat alone in the heat outside. We will NEVER be back here! Ever again! Salad is good I won't deny that. Always fresh crispy and great dressing! read more

Olive Garden - Outside by ourselves cars driving by and they put directly next to outdoor waiting with loud people and smoke - Italian Near Me - Surprise, Arizona

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The past few times we have visited this restaurant and including today. The taste of the food is horrible. Had a chef's salad today the lettuce was brown not good tasting. The best thing was the coke. Had a French dip sandwich it was bad the taste was so bad could not even eat it. Took the chocolate cake home to try it out , thru it out and I love chocolate. Only good thing about our meal today was the waitress. Excellent service!!! Wish the best of luck to whoever goes to this restaurant. read more

Morgan was our server for a surprise birthday party on Saturday. She was awesome, great personality, and very thoughtful ! She gets 5 stars from me! The staff also sang happy birthday! read more

Disappointing Father's Day at Olive Garden. I took my dad out to celebrate at his favorite Olive Garden restaurant. The portions were so small I had to ask the waiter if we received lunch portions. He abruptly said no, these are the normal serving size. I will include a pic and you decide if it's worth $17.00. I think it's pathetic. I didn't eat my meal, I told my father I will never take him back to an Olive Garden again, read more

Olive Garden - Is this worth $17 to you? - Italian Near Me - Surprise, Arizona

We had an amazing lunch this afternoon at Olive Garden on Bell/Grand in Surprise Az! Our server was Ray, and he was awesome! He was friendly, polite, and professional! Food was great too! Served fast, hot, and as always lots of fast refills with the salad and soups. I recommend this Olive Garden and ask for Ray! read more

my Birthday was held there at Olive Garden in Surprise. Everything was fabulous. The food was great and our servers were there to help us with whatever we needed. I couldn't have asked for more. It was great. read more

Since we like to make our rounds at different restaurants, it was time to get back to one of our favorites- Olive Gardens. Our waiter Isaac was tending the bar area as well as the diners. He was very attentive, courteous, and personable. He deserves a raise. The manager visited a few tables, but didn't stop at our table. It was a nice, clean and enjoyable visit. The food was well prepared and tasty, however my husband said the 6 oz sirloin was a bit fatty. There's something for everyone on the menu. read more

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The food was fine and as expected for an Olive Garden. The service was disappointing. We had three different people bring us on our food and didn't see our waitress again until the end when she brought our check. We asked for lemons to go with our water multiple times and never got it. They didn't seem extraordinarily busy. Our waitress was nice, but seemed overly excited to get off work as she was telling us in an upbeat manner she was happy because we're her last table and she's ready to head home. Don't really care to know that. Overall it's not that I expect much better for OG but the service was lacking. read more

Every time I visit this location i'm never let down. The service from the staff is almost incomparable. It seems like a very good place to work as well, everyone seems like they enjoy each other and their job. The whole vibe is just awesome. And the FOOD??? I'm never let down, always a 10/10 experience I love Olive Garden. read more

Olive Garden has always been a favorite of ours! We decided it was the perfect place to eat on our 20th Wedding Anniversary . Unfortunately, our experience could have been better. There was nothing terrible- but nothing outstanding either. Gaps in Customer Service was the main reason. Upon arrival, the hostess who greeted us just wasn't that welcoming. Our server didn't look like she was having the best day. She displayed little enthusiasm for her job, actually. We didn't receive any bread sticks for a while ( we were told "They are in oven"). A while later, we saw our server giving another table bread, so we asked, and finally received them. The sphegetti was food, and soup was delicious. The ambiance was nice, as it akways us at every Olive Garden. This experience was not a real positive one, when compared to the countless other Olive Gardens we have eaten at. Nevertheless, we had an amazing time celebrating together. read more

Olive Garden - Italian Near Me - Surprise, Arizona

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