Carrabba's was a great choice for lunch! From the moment we walked in, the warm atmosphere, music, and friendly staff made us feel welcome. The restaurant was spotless, and everything looked clean and well cared for. Our waitress was kind, attentive, and made sure we had everything we needed. The kitchen did an excellent job with our food. read more

We came the other day with my wife and son. Looking back i feel we may have been doomed from the start. When we came in we were greeted immediately by the hostess, after identifying a party if 3, she speedwalked us to a booth in the bar without so much as a follow me or a smile. After that it took around 10 minutes for our server to stop by and greet us, we found out he was also the bartender, so it made sense he may have been a little slower to greet is given he may have had bar orders to make. Unfortunately, he came off very cold and in a bad mood, with my wife commenting "I think he is irritated at us, but we just got here". We hadn't been to Carrabas in several years so it took us some time to review the menu, which was fine. The server brought by the bread and took our order, but still, he seemed in a bad mood. Our food came timely, I ordered the fettuccine carrabas, it was really good, my ordered some ravioli dish and my son ordered the carrabas trio. As stated, the fettuccine was really good, my son thought the trio was ok, he liked the noodles, but felt the chicken parm was hard and "weird" the big issue came with ravioli dinner. My wife took on bite of it and commented that it was lukewarm and the plate cool to the touch, like the plate sat forgive before being delivered. She did not eat anymore and notified the server immediately, then after that they had the oddest exchange... the server kept asking if my wife wanted to reheat the food, to which she said she wasn't hungry anymore and wouldn't eat it. To which he asked if she wanted the food boxed up, to which she replied she wasn't going to eat it. So then he asked what she wanted to do with it, to which she replied... she didn't want it as she wouldn't eat it.. this exchange happened probably 4 times to my wife finally saying for him to box it up. We ended up boxing up our meals, got our check and left, while throwing away the ravioli meal when we got home as... we weren't going to eat it. What bothered me was there was no apology, empathy, anything, just this odd exchange.. again, not going to Carrabas for several years, maybe if you don't like your food, they make you box it up and take it home? I am not sure, but ultimately, we ended up paying for it and had no apology, no manager clme by, no acknowledgement of the issue. The meal for the 3 of us, plus tip was almost $100 and that is with 3 waters. There is far too much competition in this area to have such a weird experience. I can chalk up the server to having a bad day, but if someone has an issue with their meal, you don't essentially make it awkward to either eat it there or take it home... you just handle it and move on. Either way, very likely, we won't go back. read more

We were visiting friends in Surprise AZ. They invited us to join them for the monthly wine dinner on August 26, 2025. The dinner consisted of four courses and a paired wine for each course. My wife was not able to participate due to seafood being part of the dinner. However, she ordered the Spaghetti with Meat Sauce from the regular menu. The dish was tasty and the portion large enough for 2 people. The wine dinner consisted of: Lemon Balsamic Salad with Scallops paired with Sauvignon Blanc. Four Cheese Ravioli paired with Pinot Noir Mahi Siciliani paired with a Red Blend Chocolate Peanut Butter Mousse Brownie paired with Cabernet Sauvignon This was a lot of food and there was enough for take home. The Ravioli and Mahi were perfectly cooked. Overall service was prompt but not hurried. Our server was friendly and helpful read more

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I used to like Carrabba's but, the one that is in Surprise has really gone downhill. Had a combination plate and the lasagna was runny, and the noodles were way overcooked. In fact, all of the pasta on the dish was overcooked and mushy. read more

Always a great eating experience at Carrabba's. Tracy provided exceptional personal customer service. The scampI, linguini and chicken parmigiana were excellent... generous portions on all. We are regulars ..... we will be back! read more

Carrabba's Italian Grill - Tracy - Italian Near Me - Surprise, Arizona

My husband and I usually stick to the same Italian spot, but last night we decided to try Carrabba's and I'm so glad we did! From the moment we walked in, the warm welcome and kind staff set the tone for a great night. Our waitress was attentive (and kept my husband's iced teas coming without missing a beat!). The bread with herb oil was outstanding!!! I found out they even sell the herb mix, so I'll definitely be grabbing some next time. The manager stopped by with a thoughtful first-timer gift bag, which made us feel even more welcome. Incredibly thoughtful of her. I ordered the lemon butter pesto branzino with mashed potatoes and Caesar salad. Everything was fresh, flavorful, and perfectly balanced. My husband loved his spaghetti and meatballs with the soup of the day. The flavorful soup of the day was lentil and meatball. I wish they would make it a regular menu item because I could eat it daily. The portions were huge, so we happily took leftovers home. Delicious food, generous portions, friendly staff, and a great atmosphere--Carrabba's is now our new favorite Italian restaurant! Remember this: Do not fill up on the bread. Let your appetite wait a bit for that entree. You will thank me later read more

Carrabba's Italian Grill - Lemon butter pesto branzino and spaghetti and meatballs. (Had a few bites ) - Italian Near Me - Surprise, Arizona

Up until today, the Chicken Bryan had been my favorite item at Carrabba's. Not anymore. It was overly lemony, the texture was odd and the broccoli was not good at all. The lentil and sausage soup was mediocre. My wife's soup was not good either. I really can't see us going back. read more

My family and I ordered Uber eats on the Fourth of July before 6 PM. This was our first time at the restaurant and we heard previously the food was good at different locations out of state. We were excited to try the food to enjoy our Fourth of July and the fireworks later that evening. The staff was very friendly at the carry out I once we arrive to the building there was a door on the side to pick up your carry out orders. We explained that we were picking up the order for ourselves for Uber eats We arrived home food was packaged properly and noticed the small portions of the soup and the salad right away . We all had pasta for our entrées with chicken Alfredo and the fettuccine weesie consist of a total of four meals altogether. We all tried our food, and we definitely did not care for the taste and or quality of the food. It was lacking flavor with all of the pasta dishes. My Italian salad. the dressing on the side was oily did not taste good and I did not use it. The only food item we enjoy was the sausage lentil soup. Overall, we were very disappointed with our food that we ordered. read more

Carrabba's Italian Grill - Italian Near Me - Surprise, Arizona

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Best dinner, and service I have had in a very long time. Celebrated my daughter's birthday was able to change the dish around due the allergies. read more

Ordered delivery. Got the pork chop with fries and broccoli. Everything was cooked and seasoned perfectly. Even the fries were seasoned! Nothing was overlooked. They even packed us fresh bread with olive oil and herbs. Loved everything and will be ordering again soon! read more

I'm not a huge fan of the salad I ordered on this visit and would have given three stars based on this visit to Carrabba's alone, BUT... I've had some good casual-Italian meals here over the years, so they get an extra star. The Pollo Rosa Maria salad had potential and some tasty looking ingredients! However, it was swimming in salad dressing... and every bite made me feel like I was slowly drowning in dressing... paddling for my life and coming afloat to gasp for another breath and escape from the strong undertow of salad dressing. On the positive side, our server was super friendly and patient with us and we navigated the menu. And there were plenty of gluten-free options available on the menu. I also liked how many meals they offer for under 500 calories - that is especially surprising for an Italian restaurant! Overall rating: ****FOUR STARS**** Gluten-free rating: ****FOUR STARS**** read more

Carrabba's Italian Grill - Pollo Rosa Maria! - Italian Near Me - Surprise, Arizona

When I lived in North Scottsdale came here once a week. Wonderful. Manager came to our table every time. At the Surprise location things have changed for worse. I now come in and directed to the bar (last 7 times). Aggravated, I ask, again, to sit in restaurant. As for service, a D (not a H). Several servers said nothing. Seems no manager on site. read more

Table ready at reservation time. Super wait staff --polite and competent. Food tasty and portions appropriate to the price. We will return. John read more

We had a great experience! We were greeted as soon as we walked in with a kind "welcome!" The staff treated us like family and the vibe was warm and friendly. The food was delicious and the restaurant was clean. I'm not sure why they don't have more stars from others, we had a wonderful experience. read more

The entire country seems to be short staffed; nowhere is this more apparent than in the restaurant industry. We went to this location on a Saturday night at 6:30 and waited a fairly long time to be seated. (We were told 10 minute wait, we waited 45). Once seated another lengthy wait before we even saw a server. Once received the appetizer was decent, free bread with garlic oil was good, food was tasty, hot and in ample portions, drinks were also refilled relatively promptly. Atmosphere is family friendly, although in hindsight, a little pricey for the service and value received. And the staff, who were overwhelmed by demanding adults may have truly crumbled to kid pressure. Maybe this location is not typically busy on Saturday night? Maybe two servers had "called out"? Maybe the restaurant is just not set up to be efficient? It had been a long time since we had visited this chain and now I remember why. There are probably much better Italian fare options in the area, we will check those out in the future. I'm not saying we won't be back, I'm just saying patrons should be prepared to wait and give grace when dealing with an over stressed staff. read more

I love this restaurant. I don't know how the other stores are but the people here are so friendly and the food is perfect.

This location is going down hill very fast . Service is poor . Food is not as good as it once was . I do not see this location being in business to much longer . read more

I stopped in for a quik dinner before heading to a movie. We were running a bit late and told our serve Lisa this. She quikly took our order and said she would tell the kitchen so we could eat as soon as possable. It was perfect our food came quickly and was perfectly cooked everything was delicious. We made our movie on time and had a wonderful dinner and service along the way read more

The service was very disappointing - staff acted as though our arrival was a bother to their day. Four of us ordered calamari that had so much pepper in the batter that it was uneatable. Each of our (all different) entrees were subpar. I had the chicken Marsala and mashed potatoes with an updated side dish of spinach. The spinach was literally swimming in oil. They did bring a slice of cake to the birthday girl, which was nice. read more

This restaurant must be under new management or something because wow what a difference between few months ago. We went there for a birthday and had a great experience.The service is amazing, the Tuscan grilled chicken melts in your mouth. The restaurant is super clean now and the bathrooms perfect. We had a wide variety of food from mahi mahi to pasta, salmon and chicken. The caesar salad was delicious . The service was amazing. Our waiter Shawn was great and very attentive. To the new FOH manager, thank you for all the changes and a fantastic job. read more

The restaurant was a little busy. But our server, MARCUS, brought us our drinks and bread almost immediately! Our salads came just as quickly. And about half way through our salads came our entrees! I was very surprised considering how busy it was. The food was great! And the servings were large. Plus Marcus kept checking on us and bringing drink refills! The Halloween decorations were cute. It was a very enjoyable experience. I would highly recommend this restaurant!!! read more

We wanted to try this restaurant because they said they had gluten-free pasta. The pasta they served us with bowtie and overcooked and absolutely disgusting. Not sure if it's really gluten-free as I got sick to my stomach in about a half hour later. Needless to say we will not be coming back. read more

Went here for Valentine's Day dinner and we're very pleased. Our server Jacob was right on his game. Didn't wait too long to be seated and dinner was fabulous. read more

Carrabba's Italian Grill - Italian Near Me - Surprise, Arizona

We love going to Carrabba's. The steak marsala with mashed potatoes and the house spicy chicken soup is the best ! read more

wow wow what a great place happy hour was amazing the service was great the food was hot and fresh out standing read more

Today I attended my first, and last, "wine dinner" at Carrabba's. Apparently they are trying to compete with Cooper's Hawk (CH) and fall flat. The same wine was served 3 out of 4 times. The Orchard Sangria they have would have made an excellent desert wine and a Chianti would have paired well with the appetizer if they put any effort into pairing the wine with the courses. The glasses weren't even a regular pour, just a sample. There were no free refills like at a CH member's dinner. The menu clearly states that meals are cooked to order, yet no one was asked how we wanted our steak prepared. Tonight food was slung out to us. Not one server asked how our food was. The manager never introduced themself. My steak was so under cooked I had to spit out my first bite because I couldn't chew it. Only after the entree course did the server notice I hadn't eaten my steak and offered to have it re-cooked, but by then the course was over and I didn't want to wait for my dinner while everyone else was eating their dessert. read more

Carrabba's Italian Grill - Under cooked steak - Italian Near Me - Surprise, Arizona

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Everything was AMAZING. The food was delicious It came out nice and hot and very tasty. The service was excellent We got dtink refills without even having to ask. And for desert we had Cheesecake which was a huge slice with strawberry sauce. Great experience heading back soon read more

The food was adequate tasting, nothing impressive. The portions are large, so we have leftovers for another meal. It was close to 19 minutes before a server came to our table after being seated. I ordered water with no ice and no lemon. She brought water with ice and lemon. After we ordered two other tables near us were seated. Both of those tables received their food before or at the same time we did. The waitress complained to us about how many tables she had and that she was having to go back and forth. I asked for a refill on my water three times before she remembered. The food was expensive, as it is most everywhere, and the service did not make up for it. Disappointing to say the least. read more

Do not order to go during Valentine's Day or go to the restaurant during a heavy rush while waiting over an hour for my to go order I heard many complaints and discuss many issues with the people waiting for a table. After waiting for over an hour with no hostess at the host cable I walked over to The to go area and tapped one of the staff and ask her how much longer for the order This is after being told 30 minutes then again 15 minutes and we're well over an hour. I was patient. I'm not in a hurry. I have a toddler and an infant at home so this is a nice break. I was just inquiring. She told me they are finishing one of my entrées. I go and sit myself down. Another employee comes and asked me if I shoved the girl. I replied no I just tapped her to ask her a question since her back was towards me. She asked me again. Are you sure? I said no I just tapped her. She then leave then comes back with my order. I understand the staff is under a lot of pressure. It's a busy day. I have worked at a sports bar during UFC and every other sports event so I get how busy it can be and how frustrating customers can be, but I would never accused a customer of assault with no proof. It was a horrible experience I would never go again read more

Carrabba's Italian Grill - Italian Near Me - Surprise, Arizona

The place was full tonight , but to get just water was 15 minutes, this is a norm here. Will be back for the overall service and food . Ambiance is nice overall . Our server never showed we had a assistant server . So don't let Ashly be your server !!! I could not get what o really wanted as the baizol is already in the mix and all soups are spicy!! The food was excellent! Once our server was changed , it was outstanding John Goya read more

Carrabba's Italian Grill - Pescatarian - Italian Near Me - Surprise, Arizona

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We had came in close to closing time, Were treated with amazing service from Sierra. The food was above our expectations for sure, as well as the atmosphere of the place was very welcoming and pleasant. Had an amazing date night here and we'll definitely be back. read more

Carrabba's Italian Grill - Shrimp and Scallop Linguine alla Vodka - Italian Near Me - Surprise, Arizona

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Horrible establishment. Where is Health Department? I am puzzled with all the positive reviews - must be influencers or bots... Went there for the Valentine's dinner - they totally ruined our evening. Dirty floors, dirty dishes, unhappy waitresses in greasy cloth. Cannot even imagine their "clean kitchen". Greeter ??? - extremely rude guy, talks back to customers, hectically scrabbling something on his notepad, never smiles.... Ended up with 2 hours wait for the food, only to get overpriced tiny dishes with HAIR in one of the pasta dish... Also, we were rushed out to eat our dinner in under 30min!!. But we were ready to leave anyway.... read more

Always an amazing experience here. Great service, food, drinks, and atmosphere. Would highly recommend to anyone.

Dined here with my husband and another couple. Arrived early around 4. We were greeted and seated right away. No other dinners besides us in the restaurant yet. Our waitress was Lisa. She was timely taking our orders and delivering our food and drinks. She was friendly enough but with a bit of a snarky attitude. I love the bread and olive oil so she had given us one bread refill. When I asked for more bread her response was, are you serious?! This was pretty rude in my opinion. The food was ok. We had the trio with the steak chicken and ravioli. Although it was plenty of food it definitely was much less than the picture shows. Wouldn't choose it again if I were to come back, which I probably won't. The positives of our dining experience was the bread and olive oil, the happy hour wine prices offered even outside the bar, the chicken noodle soup was really good! Overall The price for the entree for the quality of food I felt was a little high. The service definitely lacked as far as the friendliness of service. Overall a mediocre experience at best. :( read more

I've changed my review about this place, the food, ambiance and service went from great to mediocre. My family of 5 dined there, we each had our own meal , 3 had water, 2 had a beverage, no appetizer or deserts and our bill was $160. Surprise Carrabbas is not the OCEAN CLUB, or MAPLE & ASH and they are way over priced. Our server was rude because we asked for more bread and butter, she was old over weight and missing teeth, the place was considerably empty and my daughter's salad had 2 pieces of hard plastic in it with sharp edges. We called a manager over and not even an apology, but he did replace it. So sorry CARRABAS but I won't be back until til you change pricing and improve your service. read more

Great customer service and delicious food. We were seated promptly and served at a timely manner.

we were a party of 3 seated immediately there were not many diners in dining room the floor was dirty the chicken marsala was smothered in mushrooms and not very tender the filet marsala was also smothered in mushrooms too many also the filet was not very tender we will not be returning read more

Surprise Location-The restaurant was very busy for a Thursday night. I noticed a woman in street clothes clearing dirty tables, delivering food orders to the tables, resetting the empty tables and bringing glasses of water to the tables. This woman was exhausted but kept moving, even though she looked like she was about to drop. My husband and I finished our meal, but before leaving I stopped at the bar and asked the bartender who the older lady was working so hard? He stated she taking a break and that she was the manager and her name was Carol. Just at that moment Carol came to the bar area. I introduced myself and I told Carol that "I would love to work for a manager like you any day". Carol started crying and told me how my words touched her. Carol said "you don't know what it means to me to hear you say that". I told Carol that where I work we are short staffed many days, but our manager does not help us. Carol is an outstanding example of what a true leader should be. read more

What a circus. Our server gave a new meaning to the word slow. Then it took over an hour to get our food and I got the wrong meal and it was cold. Very disappointed. read more

If you like Italian Food this is the place to go! Delicious food and great service. The staff is polite and well the food speaks for it self. I always enjoy the Chicken Bryan and a glass of Sangria. read more

Carrabba's Italian Grill - Chicken Bryan delicious! - Italian Near Me - Surprise, Arizona

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