I asked for 1 cookies & cream shake, 2 spicy chicken sandwiches, and a cookie. When I got home I saw that the receipt said I ordered 1 Mac & cheese and 1 large chick fil a sandwich meal with a lemonade. When I looked in the bag I saw that they gave me 1 spicy chicken sandwich and 1 cookie. Not quite sure what they were thinking... read more

No wonder this place is 2 1/2 stars. What are you people doing? I went for lunch today, drive thru was busy so I went in. There were 4 people standing in the way of getting to the order counter. They were worried about what they should do about a chip in the wall. All chiefs , no Indians. I excused myself so I could order and it only got worse. The young man took my order so I thought, sandwich , pepper jack cheese, no pickles or lettuce and a diet lemonade. Done quickly I got a whole order which included fries a cold sandwich with cheddar cheese. It used to be a good location but obviously no longer read more

Can we talk about the ridiculous drive through lanes? Too much. We drove through (once we figured out how to) and there were two women standing to take our order. One didn't move out of the way and was too busy talking to notice us. Once she did there was zero acknowledgment or hello to us because she was apparently training the other woman. She was explaining the iPad to the woman and hadn't even said hello yet after two minutes of sitting in the lane. At least say hello and explain that you're training someone. We decided to leave without ordering. Not only do they hate the LGBTQIA+ community but it seems they hate customer service too. read more

First off the remodel is beautiful! I placed a mobile order for dine in and it took about 10ish minutes once I got there to receive it which was great cause my kids got to play on the playground while I waited. The staff was superb with their friendliness however, I did find a hair in my food. I looked over and no one is wearing hairnets...honestly, any one who is preparing food should be wearing a hairnet for this exact reason. I don't like confrontation so I didn't say anything but they could prevent this with hairnets. Other than that it was a pleasant experience and we all enjoyed our food. read more

The service obviously suck major balls because they really can't take an order correctly not only did they give me the wrong order but it actually the second time they did this to me read more

There's been 3 back to back online delivery's that have had missing items. They make it somewhat right by giving free rewards but the inconvenience of losing your meal and needing to ordering or get another one isn't worth coming here. I would not recommend ever placing an online order here. read more

Don't have cherry coke. Go to another location if you like cherry coke. Everything was okay.

Very friendly staff at this location. Food is always good and orders are correct. All the times I've been been at this location the food is hot and fresh and Doesn't take forever even with how busy they are. read more

People love their Chick-Fil-A! The ordering line makes me roll my eyes- it's frustrating having to go all the way around the parking lot to get to other places like Del Taco. I think the amount of traffic this store gets is just too much for the location. There isn't enough room and it blocks traffic. Otherwise, customer service is always great! Now that I have a wheat allergy, I have very limited options but can still have the waffle fries and grilled chicken nuggets- to me, it's not worth waiting in line for! Their spicy chicken sandwich will always be king - if they had a gluten free version of that, they would be worth 10 stars! read more

SUPERA FRIENDLY and helpful staff Super busy but everyone seems to work with urgency read more

Second time I've gone to this location recently and received a sandwich that's half gristle. Also outside looks pretty sketchy with all the containers on the sill. Not a hot day so seems kinda excessive. Feel ripped off. Won't be back. read more

Chick-fil-A - Lots of stuff on outside sill, looks unprofessional. - Fast Food Near Me - Surprise, Arizona

I waited for over 25 minutes for my order when I ordered it 15 minutes before I got there on the mobile app. It would have been faster for me just to get in the drive thru line and order it. This is ridiculous. What is the point of mobile ordering if I have to wait longer than people who got in line after I got there? There were cars passing me getting their order and almost hitting my car. This is the worst Chick-fil-A. The women at the drive thru was also very rude. She said every chick fil a is different. Yea, I see that. The surprise bell location is the worst! Do better. read more

The owner at this location is a complete imbecile, seriously. He needs to buy the place out and re name it, this place is ruining the good name of Chic fil a. My husband went in to grab us some lunch and waited 45 mins. He gets home and I bite into a raw chicken patty. We go back and a guy asks if he could help and we find out he's the owner...HA HA. You have to be kidding me. We just left the chicken sandwiches on the counter. The owner really lets things like this slide all the time, as this is the third time in two years we've received raw food. The management In there is a complete joke, stay in top of it. Do your damn job. We live in surprise but you better believe we will drive all the way to good year next time we want chic fil a, screw this place. Someone better call the health department. read more

Chick-fil-A - Fast Food Near Me - Surprise, Arizona

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Let's start with the broken cup with soda spilled all down the side. Not a single Napkin given when (4) meals ordered. Also when did they stop hanging out a receipts when buying something. "Let's be fast with crappy service" read more

Chick-fil-A - How does one let this get by....sloppy service. - Fast Food Near Me - Surprise, Arizona

What's better than a glass of cold iced tea on a hot summer day? Well apparently Chick-fil-A thinks an added "mystery" substance in their tea will make it better. We placed an order with Chick-fil-A and added one of the gallons of unsweet tea. The container was sealed and the tea appeared to be ok. When the gallon was opened and some of the tea was poured into a cup, we heard a "plop" sound. I said "I think something came out of the container". We got a spoon and pulled out the gross mystery substance that looked like snot. Then when holding the gallon of tea up to the light we saw there was MORE of this "stuff" floating inside the container. After looking up online if anyone else has had an issue with Chick-fil-A's tea, we found that there were a few other posts from people saying they had a jellyfish thing in their tea. The posts say this mystery stuff forms when the tea is old. I tried to call the location the order was fulfilled, but no one answered the phone the three times I called. I decided I would then call the corporate office and was routed to the Chick-fil-A Cares department. Which after all of this I really think they should consider renaming the department and NOT using the word "care". Since this was a health/safety concern I thought they should know what happened. I called and spoke with a nice man that genuinely seemed concerned about the issue. He took down all the information about the tea and said "management from the location the order was placed will contact you in 24 hours" - this was on a Monday evening. I figured maybe I would hear something by Wednesday - Nope! Thursday - Nope! Friday - Nope! So I decided I would just call the location directly. I asked to speak with a manager and was told there was not a manager in, but I could speak with the shift supervisor. I spoke to him and explained what happened. I asked if they had any knowledge of the previous complaint put through to the Cares department and was told no. After telling him about the tea he says "I know what happened and the tea was old" - well no kidding ‍‍. He then says "the tea was probably left over from the night before and wasn't tossed out. The gallon you received was probably mixed in with fresh gallons the next day". I get things can happen, but that is GROSS. The shift supervisor says his "resolution" is that I can come down to the location and he will offer a "recovery order" to replace the gallon of tea, but the offer will expire in 30 days. Personally, I don't feel that is truly an acceptable resolution. I was given a gallon of tea that had mold in it. What if the mystery substance wasn't noticed right away and someone drank the tea and got sick? Plus after calling corporate and they were supposedly reaching out to the store manager to contact me, I never received a call. Where Chick-fil-A really "care" about what happened? I called the Chick-fil-A's Care department back and spoke with another person that was not at all helpful. Then was transferred to her manager (which was probably not a manager). I was told that they will reach back out to the Chick-fil-A location the order was fulfilled at and let them know I was still unhappy with the situation and did not like their offer of a resolution. I tried to explain to this Cares manager that I wasn't asking for anything extreme. When she asked me "so what is it that you feel would be an acceptable resolution?" I replied to her with "a refund for the order or at least a $20 gift card (which was less than the order was for)". I mean seriously, your company served up an expired product and that's not safe. Her reply to me was that they cannot offer that and she will reach back out to the location the order was placed and someone from that location will contact me in 3-5 business days. Really disappointed in Chick-fil-A. I haven't been to a Chick-fil-A in a while, but after this situation I'm not in any hurry to go back to one of their establishments. Take away from this is my PSA to you as a fellow consumer: Don't drink the tea from Chick-fil-A. read more

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Great spicy chicken sandwich! It was terrific! Easy order on the app. Beyond the crazy traffic, simple in and out picking up my order! Great job! Thanks for the yummy lunch! read more

Went for breakfast this morning and answering phone calls and gossiping was more important than serving food. We ordered biscuits. The sausage had a strange taste. We will no longer go to this Chick fil a. read more

Superb display of appreciation! I deliver food at night and yesterday I had to stop at this restaurant. I am not a fan of the business's social and political views but I believe that employees need to be recognized, regardless, so here we go. One of the girls was trying to get one of her peers to help her translate to a Spanish speaking customer but she couldn't find anyone available who spoke it well enough , so I offered my help and we got the customer taken care of. As I got my order I was given a free brownie (from her) as a "thank you". It was totally unnecessary but I loved the gesture. I did not eat it myself and instead payed it forward by giving it to someone outside who looked like he hadn't had much to eat in a while. This restaurant employs some of the friendliest people I've encountered.I went back today and I fount out her name is Ava. Thank you Ava! You should be recognized! read more

Whoever designed the yellow cones marking off the drive-thru has no driving experience and if they do it's driving a bicycle. The cones make it extremely hard to distinguish what lane (if any) you are getting into. Then once you are in a lane you have to squeeze between a poorly setup yellow cone and a curb. After finally making it to the person taking the order I was rushed as if he had somewhere else to be because he definitely wasn't in a hurry to get to the non existent car behind me. read more

Sierra is absolutely amazing, every time i come through the line she greets me with a gorgeous smile! She knows my order and everything. Much Love to Sierra! read more

We came to pick up dinner for the family. We purchased $75 worth of food in the drive thru. Sad to say I take partial blame for not double checking the food when we received it for it happens all too frequently that we are missing something. Sure enough we got home all the way on the north end of Surprise to find that one of our sandwiches was missing. I tried calling the location and spent about an hour on hold for a rep that wasn't even at the location. She said she was going to send a coupon for a replacement sandwich. Great. Just to let you know I know these things happen, but it's very frustrating when your family of (8) is looking forward to having a nice dinner together, but instead having to hear kids whine because they have to share meals. Also, me having to spend the whole time trying to call someone at the location to make it right. A nice dinner ended up being cold chicken strips for me, alone, after finally getting ahold of someone. In addition to sending my son to his room because he was upset and yelling because there wasn't enough food for him. It may just sound like a missing sandwich on your end, but for a family of (8), it's missed quality time on a family dinner you were all looking forward to having, a bunch of pissed - off kids, and wasted time on the phone which was virtually impossible. By the way, there seems to be a lot of confusion at the drive thru as they tried to give me someone else's order and it seems like it's a bunch of kids standing around socializing instead of focusing on work. Could use a lot of tightening up so these mistakes don't happen. read more

I've always had a good experience. Ordering on the mobile app and parking away from the main lot seems to work.

Busy as usual, however they can always seem to provide fast delivery of your food whether in the drive thru or dining room. Tonight the service was a bit lacking for them. They had several employees working up front that couldn't multitask or do more than one thing at a time. I'm guessing they had some new people working and the teens at the registers seemed a bit overwhelmed. It's ok, and they were very apologetic. The food was great, and I'm sure they will work out the minor kinks at the registers in a few days. I'm still giving them five stars, because I know these employees were working hard and have good work ethics. read more

I love Chick-fil-A because they always have fresh hot food and they take care when making it. I also appreciate the customer service that keeps me coming back. The people are always happy like they enjoy their job and friendly. I will be returning here soon for some more delicious chicken and waffle fries. read more

Stopped here for breakfast the other day. I love their biscuits! I got a chicken biscuit and a 4 piece Chick Fil A chicken minis. Total was just a bit over 5 bucks. Here is how they were.......... Chicken Biscuit- Delicious! My favorite thing from this restaurant. I prefer it over their chicken sandwiches and everything else. The biscuit is soft, buttery and delicious. The chicken is always prepared perfectly. I should have gotten 2 of these. You will see why, next. Chick Fil A Minis- Eh...they were just alright. A bit skimp for the price. The "buns" they use for these things are like cinnamon rolls without the heavy icing. They are kind of hard to describe. I didn't really enjoy them though. They had an almost "stale" taste/texture to them. The chicken pieces were super skimp too. I almost guarantee that those 4 mini pieces of chicken didn't add up to/equal what is in their biscuits. I would not get these again. Service is always friendly. They are sincere and treat everyone well. This place is pretty close to my house so I'm sure I will be back. read more

Chick-fil-A - Chicken Biscuit. My favorite thing here. - Fast Food Near Me - Surprise, Arizona

They forgot most of my meal 3 fries and 2 Mac and cheeses instead I was given 3 sprites ..?

Worst service at the worst chick fil a in AZ. 45 minutes for a pickup order? I could have gone around the 4 mile long drive through line twice and still get out in 30 minutes. Just in time to go around the drive thru one more time because they got my order wrong. Really? You guys have like 5 items on the menu..chicken strips, chicken nuggets or chicken sandwich with options of spicy or dry as a rock. is it really your pleasure? read more

Chick-fil-A - Fast Food Near Me - Surprise, Arizona

Great experience. Arrived at 9:15 close to close. Service was fast, friendly and efficient. Our nuggets seemed super fresh regardless of how close we were to close. read more

I never thought this would happen at a chik fil a but I am so sad and could literally throw up right now is it bad meat???! read more

Chick-fil-A - Idk what that is in the nugget - Fast Food Near Me - Surprise, Arizona

I've never had such terrible customer service at a chic fil a before . I was handed my food , then when I needed to ask for a fork that was forgotten I waved and waved and waved and nobody was paying attention to the window mind you there were over 10 people right by the door mingling , hugging , etc . then the girl who finally came to the window didnt say a word she just walked up to me and kept looking behind her , she walked away to grab the fork for me And she ignored me when I said thank you, so the second time I said it much louder making it obvious that she was being rude ignoring me . I won't be coming here ever again read more

I've eaten hear twice, I order a chicken mini meal I ask for ranch and ketchup for my sauces they give me every sauce they had other then ranch and ketchup. I asked if it was in the bag they said yes. This was not the case. Next meal I order is a chick fil a chicken sandwich with a sweet tea. Keep the pickles on the sand which and I added extras. I received a unsweet tea and no pickles on my sandwich. I had to add my own pickles and make my suppose to be sweet tea sweeter by adding sugar. Why would I give this place my business if they can't get one single meal correct. It's a bummer because it's the closest one to me. read more

I always come here for my food and it's always something that's missing rather that be a sauce, wrong size drink, or in this case my pepper jack cheese for my spicy deluxe it's upsetting and frustrating that this is a reoccurring thing. read more

Chick-fil-A - Fast Food Near Me - Surprise, Arizona

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Can't go wrong with Chick fil A. Everything in our order was correct. We'll keep going.

Out of all the chick fila restaurants, this one is the worse by far. Customer service and attention to detail is horrible. I took the family to dinner a couple nights ago and used their new Mobil app to order. The claim to fame for the app is to "pass the line". So I get there and walk to the pick up area. I then stand there waiting while the cashiers take the orders of the people who are in line and tell me they will be with me momentarily. So I wait. One they clear out the line of the customers who were in line, they greet me. I tell them I'm there to pick up. I wait...and I wait. As I stand there waiting I am watching food go out the side door to the customers who had walked in at the same time and after me. Once those customers begin eating. Shortly after another mobile app customer comes in and gets her order quickly. She leave the restaurant and come right back in minutes later explaining her order was wrong. The employee collects the food they had given her and says, "oh it this customers food". She then takes the kids meals from the lady and hands them to me. I tell the employee I don't want that food as it had left the restaurant and then came back. She rolled her eyes and scratched her two toned skunk hair. After trying to reason with her that I didn't want to give the food to my kids, she throws the bags in the trash and gets another employee working on the order, while she begins messing around on Facebook swiping through photos and showing anther employee at that manager station. I finally get my order after 35 minutes of waiting and the customers who had came in behind me are walking out with full stomachs. Won't use the app again and it frustrates me the lack of service here because that's what chick fila is all about. It's too bad because I love those brand and their food. Sad. Update: I took the wife to breakfast and out bagel sandwich was burnt. Reached out to them on Yelp by messaging the business. But they never responded. I called, left my name. No call back. So now I'll share with you the horrible sandwiches we had. This is the message I left: We have never tried your breakfast. So with your message addressing our previously experience, we thought we would give you guys another chance. I took my wife out for breakfast this morning and one of the items we ordered was the bagel sandwich. To our displeasure, the bagel was burnt. Couldn't enjoy it. I have never tried this sandwich. So if this is how it's supposed to be, I apologize and disregard my complaint. I love your restaurant and appreciate everything you guys do for the community. Thanks. Mike read more

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I understand that this is the first or second day of being open but why the heck does my food have to be cold! Waited a half hour to get cold food. Service was normal I guess read more

After remodeling it's sad that no thought was given to the drive through entrance. The signage is confusing or nonexistent. The plastic chain dividers are never in the right place for a car to make it through. Please update this and I'll give you five stars. read more

I had to search high and low for someone to take my catering order. It took about five people to finally find someone who knew how to take a catering order and was willing. Three people told me they did not have time to take my catering order. Really?? That's literally your job! Thankfully, Ryan finally took care of me and was very pleasant, but it's clear everybody else at this Chick-fil-A location hates their job. read more

Its very dissapointing because the quality of food has gone down. The french fries are always flimsy & taste like oil. What happened to the nice crisp golden fries? With the prices of food going up it would be nice if our food was made like it cost more - made like they care to take the time to cook it right and not made like they are just in a hurry to get the drive thru lane down. Show us you understand the price increase by providing us with the best! Make our food with love! read more

Please open this bro ive been craving and i dont want to go to arrowhead for chickfila

I've always loved chick fil a.. and I've NEVER had a bad experience.. but this was unacceptable. I paid hard earned money (I'm a broke college student) for half a meal. I got 5 fries and a sad, small, squished, and soggy sandwich. I've never said one bad thing about chick fil a or their products and have always recommended them to others. This will make me rethink for next time. read more

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