Just got home from Five Guys and opened my bag and I'm extremely disappointed. I ordered a cheese burger and a little Cajun fry. My burger looks fine my issue lies with my fries. Never have I ever been to Five Guys where they just give you regular fries with the Cajun seasoning on the side not did I ask for it that way either. There's a reason why people go to fast food places, if I wanted to have to prepare my food myself I would have just cooked at hime. read more

Five Guys - Burgers Near Me - Surprise, Arizona

All of these reviews are wrong. This is the best burger place in America. You can't beat them. I have eaten here forever and nothing can compares. Now don't get me wrong the burgers are a gift from God himself, but the only draw back is it leaves you depressed because you don't instantly have a new one in your hands. But besides that they should be world renowned. read more

I am a fan! Love the new Coca-Cola fountain machines! read more

Five Guys - Burgers Near Me - Surprise, Arizona

Well, this is a franchise I have been meaning to try for a while! Ever since I lived in SoCal, I wanted to try Five Guys! I have always heard that they are very similar to our SoCal favorites like In-n-Out. Five Guys just opened a new franchise in Surprise! I have lived in Surprise for the last two years, and have not seen as many youngsters at one place than the night I ate at five guys! It was nice to see everyone there having a good time eating dinner! First! the only thing that is similar between Five Guys and In-n-Out was the atmosphere or the ambiance? (Trying to includes some tricky words today?) Burgers are totally different. I ordered the Bacon Cheeseburger w/ BBQ sauce, grilled onions. Burger was very good, my honey had the cheese burger, and we shared a large fries! Here is some tips! 1) We had way to much food, If you want one patty! Order the little burger. Their regular burgers come with two patties! 2) Wife and I could have shared an small order of fries, their larger fries is enough for four people. Other than that we had a great time, nice trying something new, and really nice seeing a place where people can hang out and have fun. read more

Five Guys - Burgers Near Me - Surprise, Arizona

First time trying Five Guys. Our party tried a cheeseburger, an all in burger and fries. The fries were a hit. While the burgers were good we didn't feel they were worth the price. For this location on this visit there were many drinks "out of order" on the fountain machines. read more

For fast food this is it. I'd argue this place is better than in-n-out. Real burgers the way you want them. And literally every topping you can think of- except green chile. Which is a bummer. Also. The coke machine is the new modern one with dozens of options. The fries are legit!! The only thing I wish is that they had onion rings. The service is great and the place is always clean. read more

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Always great food. Never been dissatisfied. Will always go back for the fresh seasoned burgers and fries. Keep up the great customer service. read more

My Girlfriend and I stopped in for lunch, for the very first time, on our way out of town to Las Vegas. In my opinion, it is a must try for great customer service and food. The food was wholesome great portions, delicious hamburgers, fries, and friendly workers. Keep up the great customer service and food prep everyone! read more

Love this place for an awesome burger. It's a bit pricey close to 20 for a meal but the burger and fries are delicious!! read more

Five Guys - Interior shot - Burgers Near Me - Surprise, Arizona

Asked for double mayo and got little to none, the food is usually good here but the charred bun and no mayo isn't so great I love me a cheeseburger with lots of mayo read more

Five Guys - Burgers Near Me - Surprise, Arizona

Blonde guy at the counter was extremely rude and couldn't explain even the simplest thing about ordering to me and my friend going there for the first time. He also got our order wrong and left in the middle of us trying to pay. I know new customers are annoying but I'm just trying to get a burger! read more

I'd like to lead with "I love 5guys". Their burgers & fries can be second to none. With that said, these guys are consistently slow with online orders. I placed an order tonight at 6:13pm, with pickup time of 6:21. I'm still waiting for my order at 6:38pm. Considering 2 burgers, 1 large fry and 2 milkshakes are $38, I'd consider the order to be ready in some reasonable time read more

We love Five Guys but this location isn't the same. Is it a franchise maybe? Every other Five Guys we've visited was so much better, from the taste of the burger, the bun quality and the amount of fries they throw in the bag. At any other Five Guys you can order 1 small fry and it will feed 2-3 people, this location it was barely enough for two people., We have tried a few different locations in AZ and even the one in Prescott Valley was better than this location. read more

The lady in the black hat was rude asf, where's the costumer service? As a manger at Panera, I expected better service as I know the struggle. Their was a young nice man who offered to help but was corrected by the lady and told us they could not help. Disappointed. read more

I've never had a bad experience at this location but I will say today was the exception. I ordered on Uber Eats, selected my items, I ordered the bacon Cheeseburger with extra bacon and did not get a single piece of bacon. I also ordered a bottled Coca-Cola and did not receive that either. The fries are the best of course but paying that much more for bacon and not getting any bacon is very disappointing. I want to blame Uber eats for part of it but then again. I did select "Extra Bacon" on an already Bacon Cheeseburger. Very disappointed this time. read more

What a great hamburger place. I love there fry's! Customer service is awesome they always have a smile to greet you!

I don't write bad reviews unless the experience occurs multiple times. That being said very rude staff, they are very busy talking and didn't even throw my burger on until at least 5 minutes after I ordered. I was the only one in the store too. The boys are busy making jokes to the girls and when it comes time to get your food they don't even have the courtesy to say bye. Only reason I'm giving it two stars is because the food is decent read more

When my over-sized belly starts rumbling and demands I feed it a juicy burger, I don't normally sail my boat over to Five Guys. My frequent greasy patty consumption typically occurs exclusively within the confines of the ocean's most prolific dining spot,The Krusty Krab. However, due to recent quality control issues at The Krusty Krab, I decided to give Five Guys a chance to win over my grease-clogged heart and see if they could do better than One Spongy Fry Cook could. Their menu was a bit too simple for my refined burger palate, and they don't sell small salads, so I decided to order from the 'secret menu' that all of these places have, but won't tell you about. I placed my order - a double triple bossy deluxe, on a raft, four by four animal style, extra shingles with a shimmy and a squeeze, light axle grease, make it cry, burn it, and let it swim. The young girl behind the counter seemed confused by my order (it must have been her first day) but I assured her the staff operating the grill would know what it meant She wrote it down, word for word on the back of a napkin (repeating my order several times to her was a bit frustrating) and took it over to the cooks so that construction could begin. As soon as I bit into this monstrosity of a burger and let the warm viscous grease run down my chin, I knew The Krusty Krab had been replaced as my preferred vendor for my daily burger binges. I would have given them 4 stars if it weren't for the fact that they forgot the pickles! read more

Whoa, whoa, whoa!! Pay ATTENTION! I'm pretty sure that was the best burger I've ever had! The flavor was fantastic! I had the "bacon cheeseburger", which comes as a double, (which is standard, you apparently have to order specifically to get one patty), with fried onions, mushrooms, lettuce and ketchup. OMG! So juicy, so flavorful, and a really nice size, too. I didn't get any fries, but they looked good. I noticed two interesting signs on the wall, one: "Today's potatoes come from: ID, "Tibbits Farm"", and two: "All our burgers are cooked Juicy and Well Done". The restaurant looked nice, 50's style red & white, and very noisy, lots of hustle and bustle, especially with the order-fillers BELLOWING out the order numbers! Fun place. My wife was not happy I tried it by myself, so we're going back, tonight!! read more

I think I might be the last person who knew about the Surprise location, but better late than never! The place was stuffed to the brim on a Sunday night, you had to find a place to stand and according to the nice lady in line behind me, it's always like this :) The burgers are fresh, better quality than most fast food restaurants, & yes, you get to pick your toppings,,,, but (don't hate me!!) I like In & Out burgers just a tad bit more. Both my daughter and I got the little burger, which is a single patty vs the 2 patties that come on the regular burger. The CAJUN FRIES on the other hand are literally to die for! Best I've ever had, hands down! The portions are HUGE. 1 order could easily feed 4 normal people or 2 teenagers :D They are also REALLY greasy, so I could not recommend you eat them on a daily basis, but if I want to splurge this is where I would do it. The kids behind the counter were working at full speed (they must be EXHAUSTED when they get home!) & all seemed to genuinely enjoy their work. That always makes the experience better, especially since you're watching them cook up the orders...... there's no where else to look, lol. Be prepared to take your meal to go, seating is limited. My daughter & I managed to snag a table, but I must say that I felt a tiny bit odd eating while a line full of people watched on (some circling the table) so they could get dibs as soon as we were done, lol. Oh well, now a larger population know that I'm a messy eater :) read more

A overall disappointment! I always enjoy going to a place where they give out free peanuts, but normally the fun is throwing the shells all over. Here they give you the peanuts, and no real place to put the shells. Apparently, the floor is not expectable here. Also, the "build your own burger" theme is not original at all! In fact go to McDonald's and ask them to add or take off any topping to any burger and they will.....way to go you "built your own burger." I just saying that this can be done ANYWHERE. Then I ordered the bacon burger with grilled onions. I ended up with no bacon and for some reason mushrooms. Once I advised them of the problem they were kind enough to give me some bacon that looked like it was cooked yesterday. The bacon was cold, old, dry, and all broken up. At that point I felt like they might as well just have given me bacon bits from a jar. If I or anyone else is going to pay $11 for a drink, burger, and no fires, they should at least get the order right. read more

Not on my radar for a burger and fries craving.....First off be sticker shocked on the cost for a burger, yes I do get the larger one, but still to drop 10 bucks on a soda and burger is on the higher cost chart. No fries, just the large burger and a soda! I can say everything taste fresh, say Wendys like? The extra toppings and additional sauces help. If you like "building" your own burger this is the place for you. They let you select topping and sauces or you can ask for one with the fixings which includes alot of the toppings. I prefer premade flavor personally. I want the restaurant to build the flavor profile so I don't have to mix the wrong items together and get a unsatisfing end product. If you want a fresh build your own burger this is the place.....For this price range I want gourmet burgers....Try Amuse Bouche in surprise if you want a burger with a great flavor profile....They sometimes run out of the burger so call ahead :) read more

The food was Great, service/people who worked here nice, the PRICES were outrageously HIGH. Unbelievable

Heard nice things about Five Guys and tried to go while I was in Portland but didn't make it. I found out about the new location in Surprise and paid a visit. I went on a Saturday about 12:30 which was probably a mistake. The place was packed and it took about 25 minutes to get my order. You could hardly hear the numbers called because of the music and crowd noise. The food tasted ok but is a bit messy to eat. It has good portions but I paid $13.13 for the bacon/ cheese burger with large fries, no drink, so it's a bit spendy. It's probably not a place I would go to again. In/out burger is quicker, cheaper and is not as messy to eat, so I'll stick with them in the future. read more

Basically tastes like Freddy's up the street but 3x more expensive and more toppings to choose from. The Cajun fries are a solid option.

It was my first time going to five guys, I had high expectations since everyone praises them so much. The customer service was bad, definitely not welcoming at all. I order a hamburger for $8 thinking fries and a drink were included... so I just got a drink. It came out to $11.15.They gave me and my friend our order's pretty fast but they had mixed up the order which was annoying. The food was really a 7/10 not worth it a really bad experience for me and my pockets. read more

I legit didn't have this app before last week, but I kept thinking wow that was a fantastic dining experience at Five Guys last week, so I thought I would do it a bit of justice and write a review since it was simply phenomenal. The food was great, the customer service was also exceptional, if you get a chance ask for Ali she was extremely helpful and a very good employee idk who reads these but she deserves some sort of compensation for her amazing customer service. read more

This is a really great place to eat. The fries with vinegar are awesome. Only thing that sucks is the price. But sometimes you just gotta go for it and enjoy read more

Stopped in from write up we saw on Google. No thanks I told them I had never been in before - not at all helpful. A little surprised at the prices - she said one patty or two,. I took one since I had no clue how much 2 costs and then I said one order of fries Over $5 - are they kidding? And then when you pay with your card the thing pops up as to what percentage do you want to tip - for what - no help and I get handed a bag but I did put in 15% - never again. Granted it tasted a little better than other burger places but the fries were nothing - in fact half of them got tossed out. For a bill of $24 we could have gone to In and Out twice with money left over - never again. read more

picked up burgers for the in laws after a horrible day at the surgery center. So, my review is based on the feedback from them, and our experience ordering. Mr C and I have not personally tried the burgers yet, but we will. Monday night, around 7:15 PM. The place is packed. Yes, its noisy and has hard rock music playing, loudly. Good thing we knew ahead of time that the folks wanted the 'little' burgers, otherwise we would have ordered them a regular.. which is huge. Also, we started to order large fries, but the gal at counter said, you may only want the regular, which is enough for 2-2.5 people. So, for $13 bucks, we ordered a little cheeseburger, and a little hamburger and specified what we wanted on them and a regular french fry. We stood and watched as the 10+ orders ahead of ours were prepared, and it was a pretty smooth operation. The burgers are fried on a flat top grill, and the toppings looked of good quality and liberal. Oh.. lots of peanuts to be had, so if you have a severe peanut allergy, you will want to avoid this place. I picked up dad next morning for his post op appointment and he was quick to say how good the burgers and fries were. So, Mr C & I will give this place a try one of these days and then Ill update my review from my perspective on the burger. read more

Good old fashion burgers with any and all the toppings that you could imagine. They give your more fries (seasoned or plain) than anyone should be allowed to eat and you can have your choice of just about any coke flavor that you could think of. They have a self serve soda machine that has about 120 different flavors of anything from Coke, Diet Coke, Sprite, etc and then on top of that you can any flavor to your soda. Nice. The only negatives that I can think of is that the music is WAY to loud. I love music, don't think I'm an old prude but I found that it was impossible to chat with the people I was eating with. Secondly - this place is really expensive. My wife and I ate there and had just the normal stuff, burgers, fries and soda. Cost = $23 and change. We can go to just about any other burger joint and have the same thing for about $10 less for the same thing. Just saying. read more

THEYRE JUST AMAZING!!! Especially the Fries!! No need for sauce!! Mmmmmmmm Hahahahahahahaha

We ordered online and only needed to wait on fries when we go there to pick up...that is a great idea, so they are fresh! Staff is amazingly friendly and the food is good. It does get a little floppy when taken out and in the bag compared to eating in the restaurant. My only complaint...I asked for lettuce on my burger and got a piece that was smaller the a pickle slice. Tossed it out when I got home and added my own. Fry portion is huge! read more

Five Guys - Burgers Near Me - Surprise, Arizona

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Usually I love Five Guys but just got takeout and there are hardly any fries (the picture is a Regular fry) For what you pay for the fries this is skimpy! Maybe in-n-out is the way to go... read more

The staff was great - very helpful and friendly, the place clean and orderly, consistently receiving high marks from the county health department. There are free salt-in-shell peanuts waiting for the customer, though I suspect the staff would take a dim view of a customer tossing the shells on the floor. Now for the food. A lackluster burger hoping the variety of toppings will drown out the flavor of the sad little patties lost in a nondescript bun. In other words a typical fast food industrial burger. The fires seem to be their raison d'être, but despite the editorial cudos from Eastern Newspapers posted throughout the place (even in the Men's Room) and huge sacks of spuds stacked in the joint for one's viewing pleasure the only thing to be said for the sad slices of spud is that there were a lot of them dripping peanut oil on my table. Now, if one is looking for limp greasy strips of potato, this is the place to go. Warning - do not try to eat the pomme frits cold unless delighted with soggy congealed pile of salty vegetative matter. The salt-in-shell peanuts were splendid, however. Bottom line - if allergic to peanuts or industrial strength food give this place wide berth. Playing with the "any drink you can imagine" soda machines was a hoot, and the staff is well worth meeting - a nicer group of folks would be hard to find. 13714 West Bell Road, #2, Surprise, AZ 85374 Phone: (623) 975-4275 Pickup Hours: Open today, 11am-10pm http://gofiveguys.com/menu/surprise Health Department http://www.maricopa.gov/envsvc/envwebapp/business_search.aspx?as_page_title=Food%20Establishments%20Search&as_type=Food read more

Five Guys out if my fast food rotation!! This is the second visit where the hamburger bund was cold!! I order a a bacon cheese burger the bacon was hard over grilled ?? The lettuce was old and yellow Bad experience "FIVE SLOPPY GUYS" read more

Authentic, fresh American Cheeseburger Paradise! Fresh food cooked fresh for you, including some of the best tasting Fries I've ever had. The only reason I gave 4 stars instead of 5 stars is : price. It's a bit costly when a Little Cheeseburger, Little Fries and large soda cost ya $12.50. But you really do get an honestly fresh meal. So there it is. read more

Decent food, however way over priced for average fast food in my opinion. Almost $12 for a Cheeseburger and over $10 for a large fry (no extra charge for the grease soaked bag). Soft drinks were priced at around $3.50, but there's a huge selection and unlimited refills. It can be an very expensive lunch. read more

What can I say,worse food I have ever had, too expensive for trashy food,if your going to charge that much for a burger use quality ingredients. read more

It's a made-to-order burger place, so I won't go overboard in detail. To me, Five Guys makes a good burger, as long as it's quickly eaten and it's not greasy off the grill. Overall, my orders and food have been consistent. And in my experience with this particular Five Guys, if it's not, then talk to the manager. A while back, I did, and he made it right. I'd rather help than hinder. How else can you improve if need be? But that's what I'd like to comment on: customer service. Every time I go into this location, the service is friendly. That counts, IMO. And as I stated previously, the manager is helpful and wants quality to go into your bag and out the door. If I'm in the mood for a made-to-order ham/cheeseburger, I think of Five Guys first. Plus this location is convenient and local. I haven't tried to order "online" via the Five Guys app, but that's on my to-do list! Also, it should be noted that Five Guys does a "bunless" burger, either in a bowl or wrapped in lettuce, which the wife likes/needs. It's not a special request either; it's on the menu (and on the app menu too). Whataburger (Peoria/Sun City) doesn't do "bunless," or at least they don't wrap in lettuce. In fact, they didn't even offer an alternative while in the drive-thru. Lame. If there is one improvement I could make for all Five Guys is that the burgers should be wrapped in paper. There is something goofy with aluminum foil. It seals in too much moisture and doesn't allow the burger to breathe. So unwrap and eat it quickly, or it could get soggy on the ride home. Also, it needs a "light touch" during the wrapping process. Otherwise, the bun gets a little smooshed. Ditch the aluminum foil Five Guys Corporate! read more