Wow, I don't think k Ive had this good of fries or milkshakes in a long time. The burgers are one of the best from a restaurant Ive had, the inside is always clean and everyone there is so nice! The Service is fast and great! read more

Short: Super friendly, delicious, great sizes, and so many options! Visited week of Sept 26th 2022. When I arrived, there was a queue of 3 people. The register staff was super friendly and polite. Along with patience, as my friend has never been to a Five Guys. They served us our Milkshakes as we waited. There was pick up/online orders, but we still received our food within 10 mins. You can pick up some peanuts as you wait as well! The location looks to be well staffed, had 3 cooking, 1 cashier who later cleaned thoroughly the dining room. [Food, Shakes, & Cost]: I got a "little cheeseburger" [$7.95], regular fries, and a milkshake [$6.25]. My friend got the "little hamburger" [$6.95] and milkshake. Mix-ins to the milkshakes are included in the price/free! [You can even mix in **bacon** into your shake] The little cheeseburger was the size of a normal fast food burger (about the size of your palm & some), so bigger than little! The only cheese they have is Cheddar. I added grilled onions, grilled mushrooms, jalapenos (raw), green bell peppers (raw), BBQ Sauce, and Mayo. The beef was fresh and grilled right there to view. On a sesame bun, Five Guys burgers are really what you imagine a burger to traditionally/stereotypically look like. Overall, the taste was delicious and it wasn't overly greasy. Just got a bit messy with all the fixings not with grease. The fries are served in a drink cup. Which I find cute and original. Five Guys uses peanut oil to fry their fresh and locally harvested potatoes. They post in the front by the line where the potatoes came from and even display peanuts [and peanut oil] in the restaurant. The fries were hot!! It wasn't super greasy but did have oil to them, but they probably literally just came out of the fryer. I found my batch was a bit overly dark, but it wasn't a disgusting burnt crisp. Their fries still held a good crunch but softness. [Shakes]: The milkshake was chocolate and malted milk [!!!!]. I really hunt and love malt shakes, they just taste different with almost a different consistency as well. It truly did taste like a chocolate malt shake. (I even saw a clump of malt powder at the bottom). My friend got Banana. I am happy to say it was not that [gross] artificial tasting Banana but *fresh* fruity banana taste. Overall the consistencies were great and of good quality in taste. I just wish it was a tad bit chocolat-ier and for the price I was expecting it to be a bit bigger. Overall, seriously love this Five Guys location, everything a Five Guys should be and is. Definitely want to come visit again for burgers, fries, and shakes! read more

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Feels like a hot take around here, but I like it better than most of the local burger places. Service was super friendly, too!

What happened here, we have been numerous times but today was AWFUL! We both ordered single bacon burgers with mushrooms, lettuce and tomato. What we got was two double burgers with two 1" pieces of burned bacon and maybe 2 or 3 slices of mushrooms, no lettuce on either burger. Neither of the burgers had any seasoning making them VERY bland. Our fries that were usually a plentiful amount were scant to say the least with no salt at all! Bland and soggy. Parking is always a challenge at this location but we will NEVER be back! ** UPdate: both of us had nausea all afternoon, hmmmmm. read more

Fries are stale. Oil old and not hot enough to cook them properly. Burgers are getting too runny to eat while driving, the last one I had ran down to my elbows read more

I mean, for what you're paying for, it sure is hot, greasy, in your face, om nom nom nom's. But you are indeed paying for it. And for what you pay for it. It just misses the mark of a good burger. The meat is bland, and the toppings help to mask it, but it's not there. I do appreciate that it is made fresh, nut 10 mins to wait for a paper bag of food when there literally was nobody else in the restaurant was a little odd. As was the fact it was served in a paper bag? Wouldn't it be more beneficial to have, like, idk, trays or something for dine in? Unless that's part of the pizazz. The brown bag special. But again, for the prices, they can afford to do better and be better. read more

Five Guys - Bacon Cheeseburger wnd Regular Fries - Burgers Near Me - Springfield, Oregon

Not too sure what the low reviews are for but I have appreciated the friendly and hardworking staff. We went in on a Saturday afternoon and it was fairly busy and there was one person cleaning the dining area, one at the register, and two handling the food. Big props to the girls handling the food. They looked like they were working hard and preparing the orders quickly. They are all super friendly and made it a great experience. The food was filling and I love how you can add as much as you want. My only complaint is that I didn't get as much BBQ sauce as I wanted but the food was still great and they give an ample amount of fries. Great experience. read more

I came in here with my husband last night. We had to go to Best Buy, so we figured it was something different than what we typically eat. I'd been here once shortly after they opened, and it wasn't a pleasant experience. Like, I got so sick before I even walked out the door, and had to stop at Target for stomach medicine. Customer service wasn't exceptional either. So I had basically boycotted it since then. My husband suggested it a few times since then and I always refused. Last night I figured, what the hell? Let's try again. The customer service has improved significantly. Austin was our cashier. He was a nice kid, who actually listened to our requests, and they were fulfilled. We waited a while, as there was a million loud college students in there from various sports teams. Luckily we didn't have trouble finding a table. We both ordered a bacon cheeseburger. Mine had extra pickles on it, and my husband's no mushrooms. I love the way they organize it. Each sandwich labeled 1,2,3, etc, with the receipt showing which is which. Perfect. No questions. Now, every time I order extra pickles in a fast food place, there's like one extra pickle. God help anyone that forgets my pickles. Here, there was a good amount. It was obvious they followed the extra pickle directive. High points there. My husband noticed they have peanuts. He loves peanuts. We ordered a large fry, which was huge. Like, the size of a soda cup. Then they pile even more into the bag. My husband commented that they gave new meaning to the term bag fries. Lol. The food tasted pretty good. I had no complaints. I don't see what everyone raves about though. It wasn't really memorable to me. Like, I remember the bag fries comment from my husband and the extra pickles. There wasn't anything else to rave about, really. Would I return? Probably. There's nothing bad about my experience here last night, so I can't complain. I'm not big on fast food these days, given I'm trying to loose weight, so I've cut out processed food. But if my husband suggests it again, I won't protest as hard as I used to. Review 68 of 2017. read more

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Fries were great! Burger was lacking a good size patty. I swear it was only about 1/8th of a pound. Definitely not worth the $50 I spent there. read more

I ordered two bacon cheese burgers and fries. For starters my order was wrong and only received one of the two burgers i ordered and the toppings on the burger i had received were wrong. When I talked to the manager about it she was talking to me as if I was stupid and was in a round about way implying that I was the reason the order was wrong because the employee "read it back to me" which i told her that yes she did read it back to me BUT CORRECTLY at the register with two burgers on the order which is why i was confused to why i had not received the second one. She wasn't listening to what I was telling her and had to repeat myself several times. She then became visibly annoyed and confused when i asked for a refund for the burger because we "got the one we paid for" even though all the toppings on the burger except for one (the jalapeños) were wrong. She was really rude to me but friendly to the white guy that followed after me whose order was also messed up. Surprise surprise. Also The bread was EXTREMELY soggy and falling apart so i threw it in the trash. And i know you will see this, if not you than the district manager: As a manager you should not talk or behave the way you did with me or any other customer for that matter. Also just because a customer is the same color as you or have a light complexion shouldn't mean they get a better attitude when addressing problems with their order. read more

I love Five Guys. Never been a disappointment. The only peeve of this location is the parking is a challenge to get around in when people are in the drive through line to get there cravings for that orange chicken at the Panda Express. You tend to have to make 20 axis turns to free yourself from the craziness. read more

I ordered the cheese burger with grilled onions, Mayo, ketchup, mustard, lettuce tomato and pickles Did not get onions, ketchup, mustard. First time I've been there in a year or more. Oh well! ‍ read more

If you're looking for a fast food upscale burger that actually is good without the snobbery and if you're not allergic to peanuts, this place is for you. Order a single patty with all the fixings and get small on the fries--because the portions are big! Expensive, but good. I first heard about Five Guys because my brother had went to this place. So when I finally went, it was about satisfying my curiosity. And unlike some restaurants that claim to have good burgers, this restaurant actually lives up to its claim. Between Cornucopia and this place, Eugene/Springfield has some pretty awesome burger joints. read more

5 stars for Gateway Five Guys! I eat here minimum of 1X a month and almost always great food and service. But... Just saying 7th street sucks! Poor management and much unlike Gateway. I'd give 0 stars. I''ve been to 7th Street 3X and each time not a good team nor good service. read more

Went here Saturday afternoon with my two young sons. "Best fries in the universe!" We all loved the food, and the staff was really friendly and lovely. read more

Five Guys is my go to burger joint whether this one or the one near my house in Portland. I give them high ratings for: Consistency of experience Good food quality - love the fries Fast and efficient made to order burgers General overall building cleanliness Friendly staff Free peanuts Open kitchen 50ish retro style I would like the endorsement signage updated. We know you're tasty, but none of the signs are proof points newer than 2010. Give us some more recent press highlights to show you're still doing great and keeping the image and quality up. Enjoy. read more

Five Guys - Burgers Near Me - Springfield, Oregon

They handed me a $10 burger with no sauce, condiments, anything. They never asked me what I wanted on it. Blamed me for the problem. They wouldn't t remake the order but handed me little tray of frozen condiments to fumble with myself and make a mess. Ruined the experience, I didn't finish it and I won't be back!!! read more

Although this is a chain and fast food, this is one of my favorite locations for Five Guys. They are always clean, pleasant to order from, and with a few of the employees, they remember me even if I haven't been in for a few weeks/months. You will always get a lot of fries, the burgers are always fresh, and you will always be greeted when you walk in the door. Great place for a good quick but good burger, great for kids as well! read more

Love the bacon cheeseburgers. Pro tip you can ask for extra bacon and (or) cheese for no additional charge. I usually get just the extra bacon as the cheese slices are thick and one is plenty. Love the fries a small size is plenty for two people. read more

Five Guys - Bacon cheeseburger - Burgers Near Me - Springfield, Oregon

Stopped by here on the way through Eugene recently. 5 guys is a chain that serves burgers and is known for serving roasted peanuts that you can throw the shells on the floor if you want. Anyway, the burgers are fresh and hot and juicy made to order with whatever toppings you would like. Pretty decent burgers, but you have to order ala cart. So when you add the fries and a drink, it starts to get up there in price. The fry serving sizes are pretty huge, definitely serve more than one person, so take that into account when ordering. Overall, pretty decent and you know what you are going to get. This visit, the service was pretty slow and they weren't busy. It seems that you can order online now, so I guess there were orders in front of me, but this isn't a burger you want to wait to eat in my opinion, the juices will make the bun soggy over time. read more

So I'm Keto, and finding places that have keto friendly dishes on menus isn't the hardest but can be a bit of a challenge! I come here often on my lunch breaks because it's close to my work. Bacon cheeseburger bowl (no bun), with grilled jalapeño, grilled onions, tomatoes and pickles! Side of mayo. It's so good & filling. The staff is always great and accommodating for me. It's very much appreciated! read more

Five Guys - Burgers Near Me - Springfield, Oregon

first impression. The layout of the place is pretty cramped. Too many tables to seat people comfortably... I had to weave my way through a maze to get a seat. After a bit of a wait, the burger was nice and plump. The size was the best part, a the cheese was still cold, and the meat was only luke warm. The meat also lacked any flavor. The fries were plentiful and full of oil. So this first impression left a lot to be desired. For comparable prices, there are better burgers in the area. read more

Five Guys - 2nd day open - Burgers Near Me - Springfield, Oregon

We were in a hurry, so Five Guys hit the spot. We both ordered Cheeseburgers, had one "small fry" between us and I had ice tea. With the free peanuts, we were set.. As good as always, Five Guys is a reliable choice for us. read more

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I was very impressed with my first trip to Five Guys. The burger was HUGE, especially for a single patty. Everything was very fresh. Would be five stars if 1) there was more room to stand while waiting for you food (space was very cramped during lunch rush), and 2) no milkshakes :-( All in all, a very good lunch. read more

Five Guys - Burgers Near Me - Springfield, Oregon

The hamburgers were very good the fries were amazing. And the kids didn't eat the hotdogs, now the issues we had. The place is overpriced ! We had the little burgers and 2 hot dogs and a large fry, almost $30.00 wow , the hot dogs were over done for our kids a liking so that went to waste , if u are going to salt the fries WHY NOT season the burger too? So to me McDonald's is better then this place. read more

Five Guys - Burgers Near Me - Springfield, Oregon

Delicious burgers and fries for a chain restaurant. The burgers are large, even the junior burgers and the fact that you can choose from a huge list of toppings is awesome. Unfortunately, the pickles and tomatoes were not cooked with the burgers so they tasted a little out of place. The fries were really well seasoned, crispy and fresh. One thing that really makes Five Guys stand out from other chain restaurants is the fact that they give complimentary peanuts to the patrons. read more

Second time at this place. Extremely slow service. Got my order wrong, had to wait another ten minutes to correct it. Didn't apologize. I left feeling disrespected and taken advantage of. Never going back. Would NOT recommend. I gave them one star simply for being open. read more

Went here on Friday night because I had been at a kids party at Skateworld and it was my guys suggestion. I normally say no to Five Guys. I just don't dig the taste too much, and my last experience at the 7th street location was enough to make me say no. It was filthy. I understand they should taste okay because essentially you, the customer picks out every condiment that goes on the burger. I just think maybe it is the flavors of the brands? I am not sure. Just something I am not a fan. I mean I will eat them if I am starving, and for sure a step above the McD's and the other garbage out there. The bathroom on Friday night was not too clean, but they were pretty slammed when we were there. I felt like I was in a bucks, and had to hold my breath while in there. I like Dicky Jo's way better than this place. The Cajun fries are pretty good though. Just have to throw that out there. It is just not enough for me to want to be a regular. I'm sure I will come back when it is not my turn to chose where we eat, like Friday night. But it's is just mediocre to me. read more

If I could give zero stars I would. I'm a frequent Five Guys customer so this was supposed to be a safe bet for good food on my drive home from Seattle to San Jose, Ca. I placed an order at 9:30ish for 9:45pm pickup since they close at 10pm. The website was accepting orders until 9:45 so I paid for my order including tip. We arrived at 9:45 to locked doors and saw employees cleaning up. Knocked on the door and stood there while 3 employees glanced over but completely ignored me. For the next 10 minutes I continued to knock while trying to wave any of the 4 people over. By now 4 separate customers had come and gone which is wasted business from them closing early. I then had to shout through the glass that I already paid for my order. The closest thing to an acknowledgement was one of the employees actually laughing at me. At one point another one came over to the door to mop the area but wouldn't respond when I said I already paid for my order. The worst customer service I've ever had at any fast food place ever. read more

Worst experience at five guys. First of all the guy in front of us waited forever for his food just to find out it sitting on top of the fry thing the whole time (pretty sure he was an Uber eats guy). Our burgers didn't have any mustard mayo or ketchup on them even though we asked for it and mine was in a bowl and they didn't put in or offer silverware. They got all of our orders mixed up and had to take them all out and reload our bags. We were traveling through so we didn't know until we were already on the freeway. Seemed like a major S@$$ show. Super slow, Wasn't even that busy. read more

I love Five Guys. The food and service are amazing. They literally have the best burgers in town, with huge portions of fries, made from regionally sourced potatoes (avoid, if you're allergic to peanuts, since they're fried in peanut oil!!!). I have two complaints about this location: 1. It is very loud due to poor acoustics creating an echo, and 2. it's difficult to access, since the parking area can be easily congested and Gateway can be super busy at all times. read more

$60 dollar Grubhub delivery. Two burgers, two fries, two shakes. Way overpriced and hands down, THE most disgusting food I have ever tried to eat. I ate half of my burger and tossed it in the trash, took one bite of my cajun fries and threw them in the trash. It was like someone dumped the entire seasoning container in the cup with the fries. Do NOT waste your time. read more

Somebody get Dickie Jo on the phone and tell him to get his butt over to Five Guys for some lessons in burgerology. Seriously. Hands down the best burger I've had in Eugene / Springfield in at least ten years. And it's a CHAIN, people. A damned good chain, it seems. I ordered the bacon cheeseburger (all burgers are doubles unless you order the small burger) with mustard, grilled onions, and jalapenos. First--everything was made fresh and to order. Despite being cooked to a uniform grey (they don't do medium here), the burger was remarkably juicy! Impressive. The jalapeno slices were not from a pickle jar, but sliced fresh. Yes, it was messy. And delicious. Worth the obscene calorie count. But, but, BUT I'd be remiss, or more to the point, seriously dense and/or idiotic if I didn't mention the french fries. Quite easily the best fries I've ever had anywhere. Not just "fast food" fries. But best fries ever. Hey you, reading this. Yeah, you. You're probably thinking I'm a shill, working for the Five Guys. Not true. Go read some of my other reviews. I don't normally use superlatives in my reviews. These fries are something else. Fresh, hot, crispy-but-not-burnt. You know those people who like their fries "well-done" i.e., burnt? yeah, I don't understand them either. These are golden, crisp, hot, perfect. The only thing keeping me from adding that fifth star is that I've only been here once and there is a small possibility that it may have been some sort of freaky fluke occurrence. Oh...and, finally, they're not cheap... read more

I dont think five guys is consistent enough to keep a solid 5 star rating. 4 stars? Sure...You can have all 4, but until you get this "soggy bun" epidemic under control I'm not giving the 5th star back! I like to take advantage of the online ordering. I think it's fun even, you get online, pick your burger, pick all the condiments (light, heavy, extra etc...). You can even order double cheese at no extra cost. Awesome right? Come on, we all love a cheesy burger.... It was kinda funny, I placed my order at 8:45. They close at 9:00. I got there at 8:58, as I was walking up to the door, some girl locked it, and walked off. I looked in through the door thinking someone was gonna open it, but that certainly didn't happen. BUT, I did catch her as she opened the exit door to clean it. I explained I placed an internet order and wanted my food I had pre-paid for. She let me in. After getting by the security system I grabbed my food and walked back out. I spent 10x as long trying to get in than I did getting out. Back on track, the bun issue. I've had the bun support the whole burger and it be great, other times, it comes out a bit soggy. Still good, but a bit less desirable. Happens more at this location than in Salem i've noticed. read more

Man. Okay, well - first of all - NO. This place isn't a classy tea and scone foofy establishment. If you were expecting that...it's a burger joint. Read the sign. We went here on other people's recommendations and SCHMOLEY. I thought the burger and fries were fanTASTIC. The burger itself kept it's great beefy flavor. They didn't cook the snot out of it. I ordered it with almost all the condiments on it. I ordered the small burger, and it was still pretty big. The condiments were all smooshed in with cheese, and sloppy, and dripping on the foil it was packed in. Delish. Complaints about there being TOO many fries? Seriously? OH THE HUMANITY. The fries had the perfect mix of crispy little nub fries, long uber fries, and the softy ones that you KNOW you like. This IS a burger joint. Stuff comes in a greasy brown bag. You get MESSY. You NEED napkins. OTHER people eat here. There are NOT salads. You DON'T get a waiter. If you're looking for that, don't come here. If you're looking for a epic, juicy, real beef, messy burger to gob in your face - this is it. Yes, it's crowded. Yes, there are screaming kids (but shouldn't you be glaring at the parents of said kids? How is that the place's fault?) Yes, there are...peanut shells on the floor. Don't wear flip flops. People are talking of $7 - $10 for a burger AND fries like it's a ton of cash. It's not $3, no. But it IS real ingredients, many local; and I would MUCH rather eat here, and pay a pretty good price, than eat the dog food other places pass off as "burgers" for 3 bucks. Or God forbid, the SAME price. Sheesh. One of the best damn burgers I've had since moving here. But maybe I'm just lucky. read more

SO PEANUT SHELLS ON THE FLOOR ARE A GOOD THING? I have heard a lot about how awesome Five Guys is so I tried it. First the decor was horrible. The restaurant is hideously decorated with peanut shells all over the filthy floor. I almost slipped and fell walking to the counter. I do like that they have the calorie count next to each item on the menu so you can see how fast you are killing yourself with the food items. I ordered a cheeseburger and when I unwrapped it, it was a huge soaking wet mess! I think there was more mayonaise than meat. I have had a better burger at McDonalds, at least their hamburgers aren't soaking wet. The fries were also confusing. They were soggy and burnt. They had an ok taste but they were just limp and oily. I do not see how anyone could actually eat in this establishment because it was horribly loud and smokey as well. They need better ventilation for the grill area. I could not sit around dirty peanut shells, loud music, louder talking, ugly red and white decor, and actually enjoy my meal. This is definitely a "to-go" establishment. The one good thing I can say is that at least the meat itself, once all the mayo was scraped off, was tasty. If you do go there, get your condiments on the side and get it to go. read more

Customer service was poor, workers seemed like they hated their job and seemed very reluctant to take our order. After waiting about 15 minutes for two burgers in a completely empty restaurant they came out with almost everything we DIDNT want on them. Didn't even want to have to wait another 15 for new burgers. Burgers tasted okay, but the lack of customer service made everything hard to enjoy. I will not be coming back read more

Not sure what all the hype is about. True, the staff is very friendly and courteous, and they seem like they enjoy themselves. However the food is nothing to write home about. Everything was fresh and made to order and had good flavor with the exception of the fries which were drowning in salt, almost inedible. This last part was unfortunate because it was a very generous portion of fries. The thing is, it is very expensive without really bringing the wow. Two burgers and an order of fries and a soda set us back about $20. At this price there is nothing exceptional happening here. I would much prefer Dickie Jo's or Wayback and I'm not the biggest fan of those either. I'd save your money. read more

I have had better burgers and I have had worse burgers. I have had bigger burgers and I have had smaller burgers. I have had more expensive burgers and cheaper burgers. That puts Five Guys right in the middle so to speak but they got the better part of the middle for the most part in regards to their burgers. As for the fries, the regular fries taste good while the Cajun fries are too spicy for me. Your tastes may vary. The cold drink selection is Coke products so they're good. No milkshakes are sold at Five Guys so if that's important to you, you'll have to go elsewhere. Service time during a pretty busy period was relatively quick. The workers and manager that my friend and I interacted with were friendly enough. I would have given Five Guys four stars but their place is so damned noisy that it takes a lot of enjoyment from eating one's meal. It is also cheek to jowl for seating and I don't like being that crowded. There's better places and there's worse places. Then there's Five Guys. read more

We went to Five guys on 4/1 after having a really bad experience at another restaurant in the same parking lot. As always the burgers were fresh (cooked in front of you fresh) the toppings were great, some of the best fries in the business, and the staff was helpful and friendly. At the end of our visit, the owner of the restaurant came in and we complimented him on the friendliness of the staff, the freshness of the food and just the overall good impression that going to Five Guys gives. read more