Food was great. Good value. One problem : There was a guy sweeping the floor on the dining room. They need a Swivel Sweeper or something similar because open sweeping creates a lot of dust in the air. So I sneezed. Then I couldn't taste my food as well due to an allergic response from the dust. Overall, really like this place. Will be back. (owner: please improve this floor cleaning process. Thanks!) read more

Hands down, the best burger in town!

As always, the food is amazing! The crew was working very hard to get all the orders filled as it was very packed tonight. My wait was maybe only 10 mins. Briana L (name on receipt) took my families order & she was great! She was super nice & even gave me a sweet compliment! 5 Guys! read more

Extremely disappointing. 45 minutes to an hour wait. Myself and 6 tables of customers were served cold food. Appeared to cook one order at a time. Wouldn't start one until the last was complete. Several of us asked for our money back and for them to cancel the order without results. The manager was on the phone and told employees to tell customers that there wasn't anything wrong with an hour wait time. No refunds. I should have known when I came in and all 3 employees were talking and no tables had food it was going to be a bad experience. read more

A change of pace burger joint, it has it's theme of free peanuts and fresh cooked burgers to be topped anyway you want with quite a variety of toppings. the drinks and fries were as much as the burger itself which was no surprise, the cost was on the pricy side of things for a cheese burger that, while made with all the unlimited free toppings you want, for me did not affect the taste very much more than any burger grilled. I asked for hot sauce and jalapeno expecting a spicy burger, but the burger was anything but. Fries were fresh but way overcooked and way overpriced. The service was meh, typical. Typical for a fast food joint (slightly better than In and Out a California fastfood chain, but also on the pricy side). You can make a better hamburger and fires at home. It is really nothing special. read more

Initial review: I like the free peanuts, but the fries are over salted and the burger--despite mountains of hype--is nothing special. I've been told that the Lancaster location is better. Don't know if that's true, but I've tried this one twice and I'm unlikely to return. Update: Despite my misgivings, I did return. The fries are still over salted and the fountain drink machine has a poor syrup mix so every drink I've had--there's a lot to choose from--doesn't really taste all that good. But the burgers are substantially improved, and I will visit again (and have added a star) on that basis. read more

I will admit in advance that burgers are my thing: I've eaten many! This place serves a very fresh and delicious burger, maybe even as good as my home cooked, and their fries are the bomb - love Cajun! But what also gets my attention is how clean it is. When I see a clean place like this you know the people that work there care. On occasion we've even had their hot dogs and they REALLY GOOD as well, but my daughter loves the grilled cheese. I guess for a place that's known for their burgers and fries, it's nice to have other good tasting items to choose from! I'll be headed here again the next time I visit Salem! read more

Excellent burgers just what you expect from a burger place they know Burgers and fries plenty of add-ons like cheese lettuce tomato onions grilled or not grilled and I think they have mushrooms if you like mushrooms on your burger. read more

Massively frustrating. Phoned to get the one meal that my sick kid wants. The counter dude says hang on I'm taking an in person order, I'll be right with you. He then puts the phone down somewhere and proceeds to chat with some friend for 3 minutes about that guy, his weight loss journey, how much calories something has, how he worked out at the gym, whatever. I finally start saying hello hello hello into the phone but nobody ever picks up or hears me. I finally hang up to try and call back. But then of course the phone won't take calls. I called back 15 times--nothing. So then I had to drive here and then stand around and wait for the order, which is precisely what I didn't want to do, because my poor kid is not feeling good. I explained all this to the young lady at the counter. She was polite. You would've thought I would've been offered a discount or something. Not planning to come back anytime soon. For $18 for a burger, fries and a shake, they could try a little harder. read more

what is with Oregon's Five Guy locations??!?!?! the owner of this particular franchise needs to fly himself to DC and check out the REAL thing. The fries aren't the same. the burgers aren't the same. I swear people, the food just isn't the same! this location same as Lancaster but with a bad parking lot and intersection to leave. seriously, if you get a chance to visit DC, check out a real Five Guys. you'll be blown away. Until then, this only pacifies as the real thing. read more

was pricing out an order, canceled within 1 minute of accidental order and you charge me 27$ anyways... after one damn minute... No help from Uber Eats... Will never use either of you again...and still did not get the food!!! Money grubbing @(**&^%$ read more

i love you guys! you all deserve raises. food never disappoints. if you're looking for a good classy shake get chocolate & peanut butter!

Some folks like to compare this place to in-n-out burger. . . problem is, they can't possibly. . . Five guys to in-n-out is like comparing apples to oranges, they are different styles of atmosphere and burger style. . . the burgers are tasty although you always feel ultra guilty for ordering a bacon cheese burger because of the calories listed on the menu. Their fries though, are, some of the best i've had in a burger place and their cool Coke machines are a draw for folks. The con's is that it's a tad expensive but there is a higher quality here so maybe that's the reason. read more

I ordered a bacon cheeseburger. Well the bacon was forgotten. I usually enjoy Five guys but I'm not sure how bacon is forgotten on a bacon cheeseburger. The burger also arrived soggy. I know it wasn't the driver. He actually arrived early. read more

You have got to be kidding me.... This place has the most boring burger ever. No spice on the meat? Soggy bun? Absolutely not! It is places like this that make me want to open my own place with a burger to remember. I would rather go and buy my own and head home and make the burgers myself. At least my neighbors know what a fantastic foodie burger is. read more

Big Greasy bacon cheese burger extra bacon, extra cheese. No lettuce, tomatoes. Grilled onion, jalapeño, mushrooms. Huge amounts of fries. This is one of my favorite stops for Burgers. I've got to remember about that Cajun fry seasoning! Keep forgetting. read more

Finally!! Five Guys is now in my neighborhood. Best burgers from a franchise and I really like the fries. Yes, the burgers are much more expensive than those offered by other fast food joints; however, I'm inclined to enjoy the taste of their hamburger much more. read more

Have you ever eaten somewhere and then shortly thereafter wondered to yourself, or perhaps aloud to strangers in your vicinity, ''how in the H E double hockey sticks is this place so popular?'' Such was the case when I ate here. I'll take ''Overrated Restaurants'' for two hundred Alex! After consuming half of this sorry excuse for a hamburger I felt like an amorphous blob of worthless burger grease. Talk about regret. And the fries left much to be desired as well. The only good thing about them in my opinion was the quantity. I've seriously had better burgers at Applebee's, and let's be honest folks, that place blows. Well Five Guys, here's One Guy you won't be seeing again. Where's my Tums? read more

This is one of my favorite places places to eat in Salem. The Cajun fries are the absolute best particularly because they make them to order and the burgers are always juicy and you get 20 toppings for free. The shakes are above average but not the best but it's a fast food place. Staff is usually pretty friendly and fast to get the order out of you. Great place to get a quick bite or stay for awhile read more

Best burger I've had in ages. More fries than I could eat and despite coming in during peak dinner hours our food came quickly and cleanly. Not a pickle out of place. read more

The fries are soggy and greasy. my burger was not very good. will not go here again. i would give it one star, but the soda machine is really cool. read more

Five stars for Five Guys Commercial! Great service web order usually ready to go on time and the Interactive coke machine is awesome. Peanuts not kept on Garbage cans!!! :) read more

this is an over priced burger and the Managers have their heads up their asses. I think the girl that was managing at the time of my last visit was too stoned to care. I asked her how long she had worked here and she snapped at me. The guy wiping down the tables said she was incompetent and was probably stoned too. Thanks for a flavorless burger. I will go to del taco for a better burger at a better price. read more

5 guys delivers a great burger. Nothing frilly. I'm not quite a fan of the fries. They are way too salted and potatoey. My only compliant is that I wish they would melt the cheese on the burger. read more

Good condiments, bun, and fries, but is is only a burger patty yet. I'm looking for a burger that will knock my socks off, rock my world, and make me scream and shout. read more

Every time I have a Five Guys little cheeseburger my heart and stomach sing "DAYUM, DAYUM, DAYUM." This is how a cheeseburger is supposed to taste. It's the perfect size, and ingredients are fresh. The free peanuts are a nice alternative to fries. Environment is pretty basic, not ambient but had always been clean and sufficient for a quick lunch joint. read more

Let me tell you a story. The story of a once great all American athlete. She put her heart and soul into her sport. He'd sport which is obviously waterpolo, was her life. Her moto was "live, love, laugh, waterpolo." Sadly just before she was about to make her first Olympic team she got hurt. She broke her calf bone, it snapped into 24 pieces. Go help she was put on pain killers. The worst is yet to come. She got addicted. She overdosed often and her new motto became "drugs." All hope was lost for a normal life regardless the life of an Olympian. But then a restaurant by the name of five guys burgers and fries cam to the rescue. To read more about how five guys saved a lode read on... This was her first non-drug meal my around 3 weeks at first she didn't like it but then when she was on her death bed the only thing she wanted was five guys and her new moto was " live, love, laugh, five guys" and what do you know every story has to have a good ending right :) well this one didn't she died and I know I made you read all of this and said that five guys would save her but actually it did after all of the five guys she had insane amount of energy and her heart started to beat again she got out of the coffin and guess where she went to FIVE GUYS BURGERS AND FRIES" her motto is still alive today. With that I hope all of you will try and end up being addicted to five guys because it is a life saver, and that is why I give this place a five star and suggest it greatly. Have a great day and remember "love, live, laugh, five guys". ;) The morale of the story is that drugs aren't the solution to your problems but, five guys might be. Kobe Flenderson (Winner of the 2017 dundy for best looking worker) (judged by Michael Scarn.) read more

Deliciously greasy burgers! More fries than I could eat. They have like 20 different things you can have on your burger. This is our "regular" burger choice. read more

I am not impressed with this place, everyone was telling me how amazing and wonderful this was but I strongly disagree. First of all the service was ok, they were fast and polite. However the place was filthy and the food was horrid, I will not be coming back. read more

Closest thing to a homemade burger in the fast food market, at least around here. Juicy and delicious. And they provide plenty of fries!

Five guys is awesome! Burgers are always juicy and delicious! We always get our burgers lettuce wrapped and they come out great! Our Cashier Josie C. was great. She was very quick, efficient, and friendly! read more

I enjoy this burger place. The burgers are delicious. I love the customer service. They are friendly and fast.

Come for the good food. Come back again because of the outstanding service. All the staff are friendly and quick despite how busy they are. read more

I love this place and wish there was one closer to me. I drive 30 miles each way from Albany just to get their fries. The staff is always friendly and attentive. Food is always cooked to order including fries which is awesome. Gf will get mad if I go without her. She likes being able to get a burger with what she wants on it. The small burger is single patty where a regular is double patty. It would be hard to see getting a large fry as a regular is quite a lot. They fill the cup with fries then the bag, I just eat the fries and we share the regular and that is plenty. The fries can get a bit soggy but that is why you start with them, they are cooked long enough and that is just the nature of fresh cut fries that are actual potatoes and not a bunch of ingredients. Depending on the fryer sometimes the fries come out a bit crisper, which I prefer, but I have never had ones that weren't cooked enough and I am not too shy to get a refund if the fries aren't done enough. read more

This is on my boyfriend's behalf, who LOVES burgers. I can't stomach ordering something that is 920 calories like him, so I just munch on fries. read more

I think the burgers are the best and juiciest around. One order of large fries is always plenty for 4 or 5 people. Soda selection is awesome and without it we would probably not come here so much even though the burgers and fries are great. read more

This place has a limited menu but the burgers are cooked fresh when you order and are generally tasty and not dry..fries can be good or meh depending on the day. OK place for families with kids. read more

really expensive for what you get, but the burgers tasted good hard to go back at the prices.

Terrible! Burger was flavorless - The meat was pathetic; two patties put together not even cooked with any type of pride or expertise or seasoning, no flavor, cheap cheap meat that you might not even feed a dog. The toppings were nasty - fully loaded is a joke - it is more like a fully loaded garbage can overflowing when the trash company is late a day or two to pick up holiday trash. Then the grilled onions - diced - I mean come on; real grilled onions are not diced. Iceburg lettuce - need I say more. The rest blended into the nothing that was the terrible burger wrapped in foil. Fries - let's talk about natural fries for a second. These limp mini natural cut fries had barely any salt except the packets of which had no flavor or taste to it, no flavor except the peanut oil to mask the lack of freshness and not even crispy - more or less pathetic also. The environment of the restaurant is nothing more than an All American 50's diner minus the atmosphere and the turn-style fast service of a McDonalds. Ketchup was pathetic and where was the fry sauce? At least they had vinegar to kill the stank of the food. Also for the price I would have liked to save the money and buy something worth my time and experience. What a disappointment, I truly recommend not eating there if you have any sense about you and have ever eaten anything above Wendy's quality of food. Beyond a huge disappointment. Avoid this place like the plague! It's nothing more than a concept restaurant for college students who are finished drinking at the dive bar and also people who are willing to settle for a McDonalds experience at twice the price. Disgusting and no I am not exaggerating. I have been around the food block for a while and consider myself an authority on what is tasty goodness. This my friends is purely not! And sorry for the disdain but I am truly disgusted by this place and their food. Save your money! If you happen to eat there and like it, then you've probably never eaten in a decent burger joint before and most likely never will. read more