Chili had some hard black chard pieces in it; they wont be getting my business anymore. Terrible. read more

Firehouse has good Italian sandwhich done hot and toasted. Always like the pickle on the side as well. Good combo.

My husband had the Cajun Chicken sandwich, which he said was delicious. It was lightly seasoned with jalapeño & onion, giving just the right flavor without being overwhelming. I had the Veggie sub on wheat bun. It was supposed to have pepperjack cheese, but instead, it had american cheese. They didn't give you a lot of grilled onions and green peppers. Overall, the flavor that I tasted the most was mayonnaise - so this sub was not a winner for me. read more

Potato soup was way too watery! I've had before and it was better before. Also we had way too many trays to carry when they should have been condensed better. read more

I ordered a New York steamer and I have yet to get one that's made correctly. I end up getting a pastrami sandwich. I dug through the sandwich looking for. Corn beef, and found none. This is not the first time either. I will not be coming to firehouse subs again and I will not recommend it to anyone. read more

Food is good. Too bad they have no other restaurant in the area. You can't use any deals they offer. There is no online ordering available on the website or the app. I prefer to order ahead of time. I won't go here again for that reason. Revised: This review was meant for Springfield location. Not sure why it showed up on Salem's. read more

Really great gluten free buns and quick helpful service. Wish there was just a bit more of the sandwich because it's so good

My Wife Went To Order A Large Turkey & Cranberry Sub. We Were Really Hoping To Get A Good Sub To Eat. When She Got Home She Took The Sandwich Out Of The Bag, Then She Opened The Container ... OMG What A Great Looking Sandwich. The Turkey Was Piled High & The Cranberry's Seemed To Be Just Enough. From The First Bite, Through To The Last, The Bun Held All Of That Turkey & The Cranberry's Did Not Make The Bread Soggy. 1/2 Of The Large Was The Perfect Amount. Nothing Left To Possibly Get Soggy. Whomever Made Our Sandwich Tonight Deserves A Raise. Thank You Firehouse Subs For A Really Good Meal. read more

My sandwich wasmade wrong on purpose, I will never trust them again! My online order did not go through, but I was unaware of this because the cashier asked the line if my order was ready and they replied "it was dropped" After waiting another 10 mins the line asked my name and said they had no order for me. Because I called out for the cashier for not telling me this to begin with my sandwich was purposely made with wheat bread. Who knows what else this company did to my sandwich, all trust lost. read more

Firehouse Subs - New York Steamer on wheat - Fast Food Near Me - Salem, Oregon

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Good food good service good location. We went here because the thai place next door had terrible service. Firehouse never disappoints. The cashier offered a different dressing for my Italian sub and it was a delicious option! read more

Great meatball sandwiches and great customer service. Very clean and set up for a safe visit read more

Food was pretty good, atmosphere is mid at best, but I enjoyed the overall experience. Braden was very helpful, and provided excellent customer service! read more

my husband came here first, and thought it was really good and that I should try it. I finally made it in and I got the Italian sub it was great!! I highly recommend going into this establishment for a great meal. Thank you guys! read more

Good stuff but forgot my gosh darn pickle :(

My father is in hospice and we have tons of people coming and going so we ordered 4 large subs and cut up to feed the people here. They were here promptly and were so fresh and tasty. Will do it again soon! read more

When I moved to Salem from California (After a 15 hour drive) I was super hungry so I had my fiance grab me "whatever" and he picked this place. I am SOO glad he did because these subs are darn tasty. Don't eat here if your "On a diet" because their BREAD is so yummy and everything is fresh and super! read more

Went in to get a sub since I haven't ate at firehouse in a while. Upon eating my sandwich there was not one but TWO long black hairs in my sub. Don't recommend eating here. read more

I always come to this location. They have really nice employees who great you as soon as you walk in. Everyone is wearing a mask as well. They always have great fresh sandwiches. They even have a vegetarian sandwich which is really good. They have cookies and brownies and chips as sides. It's always super clean inside and outside. The one time I had a problem I called and they fixed it immediately for me. read more

In addition to just loving what firehouse sub offers in their deli style sandwiches can I just say how refreshing and wonderful a message it is to see staff cleaning down frequently touched surfaces during this time of heightened awareness? LOVE Firehouse Subs!! read more

Firehouse Subs - Staff have been cleaning routinely touched surfaces, conscientiously while we ate. This is what ALL restaurants should be doing. - Fast Food Near Me - Salem, Oregon

This is imbiguous. I'm a shit head if I leave a bad review. This sandwich shop is neither bad, or good? I get the supposedly "give back to the community, as in form of first responders." I don't know if that's legit, can't support that company claim? A decent sandwich, yes! Just not what I expected. Kind of overpriced. I honestly think I can get more, at same quality for 5 a Foot. Just, meh. Will not be returning. read more

I've had such a bad experience here. Again and again. The workers here talk so bad about the customers literally right in front of the people. one of the girls amber, was very rude and unsanitary, she was touching her phone and did not wash her hands before making my sandwich. read more

I'm excited to try again when they have their full menu back. The limited menu due to covid isn't very impressive. Food was fresh and good, but nothing special. All employees were very nice though, excellent customer service. read more

We and 2 sandwiches delivered and it was if we picked them up. Made just like we ordered.

I love Firehouse Subs. The bread is fresh and they always give you tons of meat. The employees at this location are awesome. I recommend downloading the app because you can get free sandwiches. read more

I am so impressed with this place. I like the food, especially the salads. They're nice and fresh. Their catering service is fantastic. We did inventory in my store, Nature's Pet, and had to work for over 10 hours. I ordered catered meals for everyone. The sandwiches were full and flavorful and they provided everything we needed to have a picnic on the store floor! They delivered too. My new fav fast food. Good job firehouse. Thank you! read more

Employees are helpful and nice, store is clean. Couldn't ask for more in a sub shop these days

Called in my order 9/18 pick it up and what a disappointment. I come here often and the sandwiches are delicious , but not yesterday . I don't know what happened but the bread was stale and dry . It did not taste fresh like all the other times . I paid almost $40 and I had to throw out my sandwiches. read more

5 starts as I love their sandwiches and the entire background story. I am a sucker for the smoked brisket.

We both ordered the medium Engineer sub. We didn't opt for the side dishes. I had wheat bread and my wife had white bread. The bread was nice and soft and the whole sandwich was very warm and flavorful. Not dry like some sub shops. The restaurant was very clean and the employees were very helpful and friendly. I would not hesitate to go back. It is easily one of the better sub shops in town, plus they donate to the local fire department and help support the community. read more

Probably the best hero Sub I've EVER had. Love the vibe inside and the staff was so friendly. I really like to see adults working at places like this. I feel like you just always get better quality and service from everyone. They offer a large variety of BBQ and hot sauces and the have them rated for "heat" on a 1-10 scale. But the best sauce is the house sauce Captain Sorenses Datil Pepper Sauce. It was so good we had to buy a bottle! We will DEFINITELY be back and look for them when we travel! read more

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The customer service was lacking, but the food was very delicious! This was my first experience with Firehouse Subs and I was not disappointed. I can't speak for all locations, but I recommend the food! read more

My favorite is the Philly cheesesteak, best one I've had in town so far. Huge sandwiches. There can be some big variation on how much of what ingredient you get depending on the day of week. We order for pick up. The only downside is not enough cheese generally and when you add the extra cheese or mushroom, etc it's usually not added. Still great though. read more

I've always been a fan of fast sandwiches and my boyfriend, knowing this, decided to take me here for the first time two-ish weeks ago. I don't know why I never came here before, it is so good and fresh!! The bread is so soft and I love the cause that they promote. We donate at least $2-$5 every time we get sandwiches. Love this place! read more

Delicious but they need two cashiers when people take forever to order. Unbelievable amount of questions and waiting waiting waiting.....

It seems Yelp and some else have a problem with what I write about this place. As I said, the food is ok, service is ok. I take the food to go. I have been here twice. The salt and calories are very high. Not coming back. Why Yelps nonsense. Other people have written worst. read more

this place hasn't got my order right in the past 4 orders. its so good but the workers as trash.

This place was pretty cool. And I will be back. First, the subs were good. I tired the #5 and some bites off the #3. Both EXCELLENT. We added some peri peri mild hot sauce to the number 3 for extra goodness! The subs were loaded with meat and cheese. There was not skimping here. Fillings were falling out with each bite. Second, the staff was very welcoming and friendly. Everyone acknowledged us and smiled. The cashier was very sweet and polite, and the franchise owner came out and cleared out baskets and spoke with us. I feel like that's a huge plus, because they obviously care about your experience. The subs were made in a timely manner and ummm....... Let's just talk about the pop machine! If you have one of these I feel like you automatically earn a star somehow. It's the dream you always wished for as a kid. An unlimited selection of soda combinations! Also, this place was clean. Not just because it is new. They had people coming out wiping tables after each person left and all employees on the line were wearing gloves. I like to see that, because at another sub shop nearby that doesn't always happen. Lastly, this place gives back! I'm a huge supporter of first responders of all kinds, so to see they donate money and allow the customer small ways to give back as well, is super awesome. They have already donated almost $19k to Oregon first responders and public safety, they ask you to round up to donate (without being obnoxious) and they will give you a 5gallon empty pickle bucket of you donate $2. I hope they never stop doing this. This place is awesome. --------- 6/6/16 Second time here. It took 20 minutes for one sandwich after ordering. Loss of a star. They had 7 employees in the front and I waited less than a minute to order, so I'm not sure why it took 20 minutes read more

Visited this Firehouse on the first day it opened. Hoped to be first in line but there were a couple of guys who got there before me, and four more were in line behind me when the shop opened. Despite being their first day, the staff's performance was spot on, and the sub was delicious. I've had just about every hot sub on their menu (at other locations) and haven't been disappointed yet. Was disappointed that there were no Firehouse's in Salem when I moved here 7 months ago, but was happy when I discovered on their website that one would be opening soon, so I decided to go on opening day. They did not disappoint. read more

Sub is fantastic. However the wait was not. Waited 15min for my sub, with 8 people behind the counter and only one couple in front of me. Definitely need to be a bit faster. read more

Not pleased with my first experience. I ordered a pretty simple sub right off the menu to go. I waited less than 3 mins and a nice man brings me my sub. Wow, that was quick! I get home only to find out, he gave me the wrong sub. Ugh, great, I go back. I still have the receipt so I explain I got the wrong sub completely and show them what I paid for. He apologized and said he would make me a new sub right away, great! He makes a few subs for others waiting and then brings my replacement sub to me. I ask, before leaving, is it the correct sub? He assured me it is. Guess what? I get home and again, the wrong sub?! Are you kidding me?! Once is forgivable but twice in less than 25 mins?! Not coming back and will tell everyone I know of my experience. Get your act together. read more